Haier Reviews 1,829

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of Haier's products and services. Consumers are particularly disappointed with the quality of the products, often reporting malfunctions and breakdowns shortly after purchase. The sentiment around the service is overwhelmingly negative, with many people describing issues with repairs, spare parts, and the overall performance of appliances. Consumers frequently mention negative experiences with customer service, citing unresponsiveness, unhelpful staff, and failure to honor warranty commitments. The consensus is that both the products and the support provided do not meet expectations, leading to significant frustration among people.

Based on these reviews

Rated 1 out of 5 stars

We purchased a heat pump tumble dryer, after minimal use, regular cleaning and less than three years it has began to smell so badly that it is unusable. Haier customer service had absolutely no in... See more

Rated 1 out of 5 stars

Wished I'd read these reviews first, 100% agree with them all, less than 3 months or buying and heat pump dryer not working, customer care shocking that s if you find a contact number. Am so angry I'v... See more

Rated 1 out of 5 stars

I brought a 65inches led in my house just after few months it's showing Red Bazzles on the corner I just complain about this 4times but they're very unresponsive pathetic service don't go for this Guy... See more

Rated 1 out of 5 stars

This is the worst service experience I have had with any brand. My Haier washing machine has been non-functional for almost 2 months. The service center assigned to me (Sai Cooling Solu... See more

Rated 1 out of 5 stars

Tumble dryer we had to stop using because of heat pump fault. Month after month of contacting the company they can not give me any indication of when the fault will be fixed. I didnt know wheth... See more

Rated 1 out of 5 stars

Simply THE worst experience I have ever had. No one takes responsibility you get passed and passed and passed from one employee to another. I had a faulty washer. Having spoken to repairs brought a ca... See more

Rated 1 out of 5 stars

I had an error message on my brand new Haeir washing machine, so I had to have an engineer out. After his visit I had to have another engineer out. He was rude and said he wasn't going to look at my m... See more

Rated 1 out of 5 stars

My glass hob exploded in the middle of cooking dinner. & 7 months later and I am still trying to get it resolved. Months before this my glass oven door whilst in cleaning mode also exploded. The c... See more

Rated 1 out of 5 stars

Maine 8 October ko Haier ka TV purchase kiya tha. Sirf 5–6 din ke andar (13–14 October ko) TV ka remote kharab ho gaya, aur 16 October ko TV me blast jaisi awaz aayi. Maine turant Haier c... See more

Rated 1 out of 5 stars

Worst customer care service . Never buy haeir a.c , there warranty meant nothing, they give contract to some cheap agency called bharat enterprise whose owner is abdul qadir. Dont know how to spe... See more

Rated 1 out of 5 stars

Please never buy Haier products throughout your life. They have worst ever service.It's been five days since we are registering complaints but there is no positive response. Most ridiculous and pathet... See more

Rated 1 out of 5 stars

Guys pls think twice before buying Haier products. Service post sales is pathetic. Products look good on display and dealers promote them over LG & Samsung stating its local brand and manufacturing fa... See more

Rated 1 out of 5 stars

Washer dryer model : HWD120-B14979, have problem after using 11 months. The spin function not working, technician came to change pump and dryer but still not working. Called the technician for the iss... See more

Rated 1 out of 5 stars

HAIER AND ITS CUSTOMER SERVICES ARE “WORST” EVER. DO NOT PURCHASE HAIER PRODUCTS . ITS BEEN 50 DAYS OUR REFRIGERATOR HAS BEEN UNDER REPAIR WE ARE FOLLOWING UP THE CUSTOMER CARE BUT THEY ARE SAYING IT... See more

Rated 1 out of 5 stars

I have purchased a haired split AC 1.5ton which is not working and I have raised a complaint by WhatsApp chat on 20/4/25 SR number is generated but till now that is on 22/4/25 no service agent has at... See more

Rated 1 out of 5 stars

Pls don't believe in haier company They give 10 year garranty but actually they are fooling us our fridge mother board who supply electricity got damaged but they ask for the payment to exchange it... See more

Rated 1 out of 5 stars

Worst product. We purchased haier side by side refrigerator. But always cooling problem. Foods gets rotten soon. Doesn't stay fresh. We are calling several times to fix this issue since 2months but th... See more

Rated 1 out of 5 stars

Very worst and rude behaviour from Guduvancheri Haier ac installation manager, and they charged extra charges for ac installation, I asked why, but he replied that if you don’t want our service, we wi... See more

Rated 1 out of 5 stars

@HaierIndia. It has been 20+ days since I raised a complaint regarding my Window AC 2 Ton inverter not working. Multiple complaints and follow-ups, but no resolution. I'm shocking for a reputed bra... See more

Rated 1 out of 5 stars

Bought new tv 50 inch , when I played white screen on youtube there is circle of light black around corners like some glue and a fingerprint in center of the tv inside the screen. Showed service cen... See more

Rated 1 out of 5 stars

Please…. Do not buy direct!!! Use your local high street retailer where you have somebody to approach if needed. 3 month old Hoover/Haier 700 Maxi fridge freezer has stopped working again. The sa... See more

Rated 1 out of 5 stars

Ordered a spare part on their website for our washing machine. They charged $20 for delivery and didn't even give me an estimated delivery time length. I contacted them via phone and couldn't get thro... See more

Rated 1 out of 5 stars

Faulty product after 4-month, asked for repair. Promise to repair. No feedback after 1week waiting, no follow up, call, or anything. It’s just like the case did not happen. Call back myself to follow... See more

Rated 1 out of 5 stars

I Anuj kumar from Una(H.p.) purchased a refrigerator from your Haier company. After going home, one of my relatives told me that the door of your refrigerator is damaged, so I registered a complaint a... See more

Rated 1 out of 5 stars

Bought a brand new 7.5 kg top loading washing machine in 2025. It is the worst product I’ve ever encountered. Every single wash leaves white powdery marks on my cloths. I use liquid detergent and fabr... See more

Rated 1 out of 5 stars

i have purchase Haier Split Ac and within a month buying the AC i started Getting complaints no cooling i have registered complaint serval time but the same problem keeps occurring continuously a... See more

Rated 1 out of 5 stars

haring my very bad experience with @HaierIndia. It has been 25+ days since I raised a complaint regarding my AC not working after service. Multiple follow-ups, but no resolution. Area managers (K... See more

Rated 1 out of 5 stars

Bought one shot 7 unit of AC unit for my new home. Spoiler alert! worst decision ever made in my life, 2 of the unit does not provide a proper cooling hence call up multiple times for AC services... See more

Rated 1 out of 5 stars

Worst AC & Zero Customer Support – Stay Away! I purchased a Haier AC, and it has been nothing but a nightmare. The cooling stopped working within days. A technician came, fixed it temporari... See more

Rated 1 out of 5 stars

I bought a haier refrigerator on 18/8/25. After a few days, it is not cooling .I complained on haier their service engineer come and told me to do deforest every 2-3 days. I ask him no refrigerator n... See more

Rated 1 out of 5 stars

Haier washing machine broke (not repairable) after 3.5 years. Very poor customer service as they dragged out the process for so long that I ended up buying a new washing machine anyway. DO NOT RECOMME... See more

Rated 1 out of 5 stars

No service provided even after having extended warranty. They always trouble their customers. They give multiple numbers and you just keep on calling and no one picks up the phone. Awful experience!... See more

Rated 1 out of 5 stars

Bought a fridge from their website directly with delivery in 3-7 working days. After more than two weeks and constantly contacting Haier (if you call them on the phone they say you have to send an e-m... See more

Rated 1 out of 5 stars

I am extremely disappointed with Haier’s after-sales service. My washing machine broke down, and despite it being under AMC warranty, the service has been delayed for over a month with no proper r... See more

Rated 1 out of 5 stars

Have purchased a window AC from Haier two years ago. Service engineer can't fix it for a month time. Issue persists and the customer care is no care for customer. Will never buy anything of this compa... See more

Rated 1 out of 5 stars

I deeply regret purchasing a Haier product due to their extremely poor after-sales service. If your appliance develops any issue, be prepared to endlessly chase customer care without receiving any g... See more

Rated 1 out of 5 stars

I would give 0 stars if possible. Haier is the most unprofessional and scammy company I’ve ever dealt with. Their products are of extremely poor quality, and on top of that, their customer servi... See more

Rated 1 out of 5 stars

Haier Washer/Dryer In a word JUNK. Bought from Argos, usually a reliable source but not in this instance. Delivery didn't go well, 2 comedians in a Transit van. Main problems: two of the three drye... See more

Rated 2 out of 5 stars

We have a Haier integrated fridge which we purchased 3years ago and now has to be replaced as not working properly. Used to be happy with Haier but honestly so far downhill as now part of the Candy/... See more

Rated 1 out of 5 stars

I purchased a refrigerator at 01/05/2025 from your Haier company. After going home, one of my relatives told me that the door of your refrigerator is not ok, so I registered a complaint about the refr... See more

Rated 1 out of 5 stars

Didn't manage to fix anything, registered warranty but on the washer it says 10 years but when it is needed, the customer service said it's only 2 years.

Rated 1 out of 5 stars

Terrible products. Washing machine developed a fault just after the 2 year warranty expired . We had extended to 5 years but haier argued that we didn't fill in a form. When we extended the warran... See more

Rated 1 out of 5 stars

Very disappointed with Haier TV and their service. I bought a Haier TV expecting good quality, but it stopped working within a short period. I raised a complaint and they promised a replacemen... See more

Rated 1 out of 5 stars

This is by far the worst AC brand and service experience I’ve ever had. I bought a Haier AC thinking it was reliable, but within no time it started showing issues. Instead of resolving the probl... See more

Rated 1 out of 5 stars

totally not satisfied with their installation team. They are just making the people fool to give free installation but actually they are charging PKR 100 per feet. shame of Hairr Marketing and manag... See more

Rated 1 out of 5 stars

Worst experience 5 days ho gaye hain AC purchase kiya hay installation Kay Liye he ni arhay. Help line pay din main 5 bar call ki hay bas ye Keh dete hn apki complain forward kar di hy.

Rated 1 out of 5 stars

We bought 1.5 ton Ac. Its not working on solar system complaint from 2 days still didn't came technician. Worst service in Pakistan Poor customer service They dont know how to handle customer 0... See more

Rated 1 out of 5 stars

We bought a new washing machine 1 week before but still no one gaven demo service. Still the washing machine was unbox.

Rated 1 out of 5 stars

New Hoover integrated dishwasher HI 6B2S3PSTA-80 Hoover Full Size Fully Integrated WiFi-enabled Dishwasher  Serial Number 3290159225060015 Two faults in four months, new I have to wait for ano... See more

Rated 1 out of 5 stars

Bad service they are not value of their costumers. I tried to call them abt my problem so bad worst experience ever

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1.2

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TrustScore 1 out of 5

2K reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Worst washer dryer ever and poor customer service

Purchased my washer dryer back in February 2024 and without a shadow of a doubt it has been the worst appliance I have ever owned.

The washer dryer has been consistently faulty with leaks from the detergent tray, drum seal and electrical faults with the dial and buttons.

I am currently awaiting my 5th engineer visit and Haier are refusing to do anything but send engineers, despite the persistent faults and inadequate repairs.

On my first engineer visit the worker attempted to fix the detergent tray with glue and black electrical tape. I kid you not! I have photos. Consequent visits have had slightly more competent engineers but the machine still remains overall faulty.

Having a family with small kids means a functional washer dryer is essential, but with an Haier product I’m constantly left mopping up leaks or pulling my hair out trying to select options on a faulty electrical board.

I truly hate my product with a passion and the customer service team don’t really care, nor wish to truly understand or escalate my complaint. Just a constant cycle of waiting in for the next shoddy engineer visit.

Please don’t waste your time or money!

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Mr Russell

Title: I regret buying Haier — no support, only stress and frustration

I bought this Haier fridge freezer for around £700 — a serious amount of money — expecting a reliable appliance. Instead, after just a couple of years, it started failing: the freezer alarm beeps endlessly, the temperature indicators flash nonstop, and it drives me and my wife absolutely mad.

I contacted Haier support hoping for help, but the experience was shocking. Instead of any real assistance, I was pushed through endless bureaucracy, told to find years-old receipts, and asked to make phone calls even after I explained I cannot do that at the moment. Their final message: “we have no alternative route.”

So basically — no help at all.

I’m extremely disappointed, frustrated, and honestly angry. For £700 you expect reliability and proper after-sales support — not to be left alone with a malfunctioning appliance and zero solutions.

I regret buying Haier, and I absolutely do not recommend their products. When something goes wrong, you are completely on your own.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

I bought split AC from Kohinoor…

I bought split AC from Kohinoor Santacruz and the sales person agreed for all terms and price. After installation they gave me a bill of Rs. 5300/- against the agreed charges of 1180/- + GST.
The technician who came for installation was in his street T shirt and came withi his brother. His brother who has no connection with Haier but he installed the AC. Now Kohinoor technician got his commission is not taking this complaint and giving various reasons. Please ensure that do not buy Haier AC and from Kohinoor even if you get it with a good discount. They are selling shit and fooling people. The sales person at Kohinoor will show the AC for which he gets very high commission. Please baware of both Haier and Kohinoor shops.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

I brought a 65inches led in my house…

I brought a 65inches led in my house just after few months it's showing Red Bazzles on the corner I just complain about this 4times but they're very unresponsive pathetic service don't go for this Guys I thought I took wrong Decision very bad

25 October 2025
Unprompted review
Rated 1 out of 5 stars

+2 Months of Service failure-No Accountability

This is the worst service experience I have had with any brand.

My Haier washing machine has been non-functional for almost 2 months. The service center assigned to me (Sai Cooling Solution) has repeatedly delayed visits, sent careless technicians, and failed to fix the issue after multiple attempts.

Timeline of failure:
• First technician took ₹1354 and left the machine in a worse condition.
• Second technician delayed for days, came late, and said the issue was “not his responsibility.”
• Third technician dragged the process again, asked for extra charges, returned, and still could not repair the machine.
• Repeated follow-ups = no result. No urgency. No responsibility. No professionalism.

Two months have passed and the machine is still dead.

Haier’s service management has completely collapsed here. This level of negligence is unacceptable from any brand. Customers cannot keep chasing technicians who don’t show up, don’t fix anything, and keep wasting time.

Posting this so future customers know exactly what they are dealing with. If Haier wants to protect its reputation, they should fix my case immediately and take strict action against the service center.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

A heat pump tumble dryer with a bad odour

We purchased a heat pump tumble dryer, after minimal use, regular cleaning and less than three years it has began to smell so badly that it is unusable.
Haier customer service had absolutely no interest in providing any kind of solution or cure.
It would appear that this isn't an uncommon issue.
Definitely a company to avoid

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Wished I'd read these reviews first

Wished I'd read these reviews first, 100% agree with them all, less than 3 months or buying and heat pump dryer not working, customer care shocking that s if you find a contact number. Am so angry I've been fooled into buying such appalling products, both washing machine and dryer, they look amazing but that where the positives end. out of pocket and disappointed

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Tumble dryer we had to stop using…

Tumble dryer we had to stop using because of heat pump fault.
Month after month of contacting the company they can not give me any indication of when the fault will be fixed. I didnt know whether to buy something else to get through winter.
Communication awful. Not even able to tell me if it's one month away, two months away a year away???
The management leave their poor staff ill informed and unable to answer questions.
Terrible service.
After months of not being able to use the tumble dryer they wont even extend warranty.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Didn't manage to fix anything

Didn't manage to fix anything, registered warranty but on the washer it says 10 years but when it is needed, the customer service said it's only 2 years.

28 October 2025
Unprompted review
Rated 1 out of 5 stars

Review Title: Worst Experience with Haier – Product & Service Both Are Terrible!

Maine 8 October ko Haier ka TV purchase kiya tha. Sirf 5–6 din ke andar (13–14 October ko) TV ka remote kharab ho gaya, aur 16 October ko TV me blast jaisi awaz aayi. Maine turant Haier customer care me complaint register ki, lekin ab tak koi action nahi liya gaya hai.

Upar se, jahan se TV liya tha, unhone mujhse extra paise liye aur meri beti ke saath badtameezi se baat ki. Haier ke service people bhi customer se badtameezi se baat karte hain — bilkul unprofessional behaviour!

Itna bada brand hone ke bawajood na product theek hai, na service, na behaviour! Agar jaldi solution nahi mila toh mujhe consumer court tak jaana padega.

Main Haier brand par bharosa karke ye TV liya tha, lekin product aur service dono se bahut disappointed hoon. Kripya meri complaint par jaldi se jaldi action liya jaye aur problem ka solution diya jaye.

Customer satisfaction Haier ke liye priority honi chahiye — please resolve this issue at the earliest.

Name: Suresh Kumar
Date of Purchase: 8 October 2025
Complaint Registered On: 16
October 2025

8 October 2025
Unprompted review
Rated 1 out of 5 stars

I received my washing machine

I had an error message on my brand new Haeir washing machine, so I had to have an engineer out. After his visit I had to have another engineer out. He was rude and said he wasn't going to look at my machine and left. Customer service isn't much better either. In Hindsight I should of refused the machine. I have to make another appointment and no availability until two weeks. Two days lost waiting in for engineers and I still cant use the machine. The next available appointment is two weeks away. All in all three weeks without being able to use my machine.

25 October 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t buy this product while the…

Please don’t buy this product while the time of installation we didn’t check the product properly due to Diwali festival due to which we saw the machine it was completely scratched and damange and company people are saying our mistake no one cares they are saying after 6days we can’t do anything what kind of nonsense response is this why u people sell this type of old product to us paying 50k and getting old product please I won’t recommend this brand at all

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Haier top loading washing machines

Bought a brand new 7.5 kg top loading washing machine in 2025. It is the worst product I’ve ever encountered. Every single wash leaves white powdery marks on my cloths. I use liquid detergent and fabric softener and have tried every cycle (including extra rinse) and nothing stops these dreaded marks. I’ve only used the machine 10 or so times too. Hate it. Had technicians out and still no fix. I should have paid a bit more and got a F n P or LG machine. Big regret.

19 October 2025
Unprompted review
Rated 1 out of 5 stars

Glass Hob

My glass hob exploded in the middle of cooking dinner. & 7 months later and I am still trying to get it resolved. Months before this my glass oven door whilst in cleaning mode also exploded.

The communication is shocking, I have been passed from one place to another. I would not recommend any of Haier applicances. Appauling service.

17 October 2025
Unprompted review

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