LOOKFANTASTIC Reviews 371,215

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, extensive product range, and competitive pricing. Consumers appreciate the top-quality products from well-known brands, often available at the best prices compared to other retailers. People highlight the secure packaging and the availability of quick, and sometimes free, delivery options. Consumers consistently report positive experiences with the company's delivery service, often receiving their orders promptly. In cases where issues arise, such as damaged or missing items, reviewers express satisfaction with the customer service team's quick and professional responses. The company's commitment to resolving problems efficiently and its caring approach to customer care are frequently mentioned as key strengths.

Based on these reviews

Rated 5 out of 5 stars
Verified

Cannot recommend LF enough fantastic is in their name & fantastic is their game. Products, prices, service & shipping is a ten ten & will continue to shop with as I have for many years. Being unwel... See more

Rated 5 out of 5 stars
Verified

Ordered online when A let me down after three days. Process was fairly straightforward but checkout was a bit confusing with all the offers and other things but got through it. From then on service wa... See more

Rated 5 out of 5 stars
Verified

Fantastic service as always from this company. Great deals on pricing. Top quality products with an extensive range of choice on well known brands. Packaged securely with quick free option delivery. T... See more

Company replied

Rated 5 out of 5 stars

Yet another super-speedy delivery from this company. Shopped around and they came in with the best prices for the beauty items I needed. Ordered online very easily, kept well informed of delivery and... See more

Company replied

Rated 4 out of 5 stars
Verified

Items sent out very quickly and arrived safely, however there was an excess of packaging! A shoebox size parcel filled with packing paper for two lip pencils….surely a “do not bend” small envelope wou... See more

Company replied

Rated 4 out of 5 stars
Verified

I always check out Look Fantastic before buying my make up and skin care products. Sometimes they are cheaper than the high street. New batch arrived yesterday minus advertised free gift. So a tad dis... See more

Rated 3 out of 5 stars
Verified

Evri have spoilt the experience with their common lies in my experience. My package was left outside when I was home all evening with the lights on and no card was put through the door as Lookfantasti... See more

Company replied

Rated 3 out of 5 stars
Verified

Look Fantastic is a great company but unfortunately the delivery company they use is lacking. I ordered a perfume which was quite expensive and the delivery company left the parcel outside on the door... See more

Rated 5 out of 5 stars
Verified

My order arrived very next day to my surprise, the prices are very resonable and huge variety available. There were couple of freebies with the order too which iam truly thankful. Overall an amazing e... See more

Rated 5 out of 5 stars
Verified

website displays excellent brand names at good prices. One of the best companies for keeping you informed regarding your order and delivery. Definitely worthy of 5 stars. Would recommend them if you s... See more

Rated 3 out of 5 stars

I was happy with my first three orders, but then I had a problem and support will not answer any of my inquiries. I purchased three month abo, which I paused for a week after first box, but then it wa... See more

Rated 5 out of 5 stars
Verified

Ordered a Too Faced bronzer from LF but unfortunately when it arrived it was all broken (ordered this bronzer many times from LF and never had this before so was unusual). Went on the online chat on F... See more

Company replied

Rated 5 out of 5 stars
Verified

Reliable. I’ve been using look fantastic since 2016 and i have never had any issues with them. They often have good deals and discounts. They bumped up my last order to free next day delivery eve... See more

Rated 5 out of 5 stars
Verified

This time was a fabulous experience with lookfantastic. NHS discount makes a real difference to the cost of some items. My main problem with the company has always been with EVRI being the delivery co... See more

Company replied

Rated 5 out of 5 stars
Verified

It is my first time using this company. All I can say is Wow! Very easy to navigate their website, huge choice of products. Amazing prices! Kept fully updated throughout delivery process, I was updat... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely love Look Fantastic, their services is just so efficient. Also got an upgrade on delivery which enabled me to receive my item next day. Thank you.

Rated 3 out of 5 stars
Verified

Using the website was easy enough. Said that the money I’d spent qualified me into receiving a free gift, but after the purchase it took me to another website which conned me into a subscription. Com... See more

Rated 5 out of 5 stars

My order was stolen, and I contacted customer support right away. They responded immediately and resent my order. I’m truly surprised and grateful for such quick and caring service. It was really dis... See more

Company replied

Rated 4 out of 5 stars
Verified

I lost my parcel thanks to evri leaving in back alley exposed to everyone to see while I was at work and the wrong time given for delivery. But look fantastic have been very helpful so far but do t k... See more

Rated 5 out of 5 stars
Verified

I ordered after 11.30pm and my package arrived before midday the next day. It was an impulse buy because a concealer I had my eye on was on offer with 25% off (I love the regular flash sales), and I h... See more

Rated 5 out of 5 stars
Verified

Excellent customer service from LF. My order arrived with one item missing and customer service dealt with the issue promptly and efficiently. A company shows its true colours when there is a proble... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick delivery & great communications on the part of seller.delivery updates were provided as soon the item was despatched.I have checked the prices & opted for site..great unbeatable prices & thus re... See more

Rated 5 out of 5 stars
Verified

Look fantastic is consistently my go to for the brands I want at prices that regularly beat even trade beauty prices. With next day delivery a bonus. I’m never disappointed with the quality or servic... See more

Rated 5 out of 5 stars
Verified

Best app ever. Look fantastic have always catered to my needs, from make up, hair products and electronic items, hair dryers etc. I love and trust this app. Next day delivery is a guarantee, which is... See more

Rated 5 out of 5 stars
Verified

Had just was I was looking for at very competitive prices. I’ve shopped with Lookfantastic before so knew products would be as expected. Prompt delivery too.

Rated 5 out of 5 stars
Verified

Really quick and easy to find exactly what i was looking for. The checkout was simple and follow up emails, to give confirmation of delivery day and time were provided. Delivery was quick and products... See more

Rated 5 out of 5 stars
Verified

Ordered goods one day and delivered (free of charge) the following day. So easy to order. No hassle not complicated just straight forward. Definitely using this site again as goods a decent price.... See more

Rated 5 out of 5 stars
Verified

Product was damaged on arrival. Possibly due to poor packaging. ** I was contacted soon after posting my review. Lookfantastic have addressed the issue, apologised and are sending a replacement item... See more

Company replied

Rated 5 out of 5 stars
Verified

I just love LookFantastic, I get my beauty box each month, and I’ve just had the Advent Calendar and Beauty Vault, they nailed it….5*. Plus, excellent packaging and quick delivery 💕

Rated 5 out of 5 stars
Verified

Fast and reliable My orders are always delivered on and I have never had issues with my orders. I have been using look fantastic products for my skin care routine.

Rated 5 out of 5 stars
Verified

Upgraded to next day delivery, a great selection of products, good rewards scheme, items always sent correctly and well packaged. Happy customer everytime

Rated 5 out of 5 stars
Verified

It was really easy to order, at a very competitive price, and the product came the next day. It was securely packaged and exactly as ordered. No hesitation in recommending this company

Rated 5 out of 5 stars
Verified

They upgraded my delivery! And the products are as described, plus there was great discounts, making buying gifts that little bit more affordable🤍

Rated 5 out of 5 stars
Verified

Super fast delivery, items are stocking fillers for daughters so haven’t been used yet but good value.

Rated 5 out of 5 stars

Great customer service. They did sort out my problem really quick . They are polite and professional. Thank you look fantastic❤️

Rated 4 out of 5 stars
Verified

Products arrived in an efficient timeframe. Had a slight issue with the description but they resolved everything and went beyond

Rated 5 out of 5 stars

I wasnt able to apply my £10 credit and its rather difficult to get through to Look Fantastic as they don't have a phone number, live chat wasnt available either, and email isnt ideal due to the time... See more

Rated 5 out of 5 stars
Verified

Love the offers and collabs with influencers, always help to get a bargain. Look Fantastic should try and explore the gifting option eg cards and gift wrapping as well as ‘would you like this to be... See more

Rated 5 out of 5 stars
Verified

this purchase was to use a discount voucher. Heard very good reviews on the product, so when i saw the voucher had this small size at a discount, gave it a try. Very fast delivery, securely packag... See more

Rated 5 out of 5 stars
Verified

I wait for their advent calendar every year as always has amazing products. Since having the calendars found amazing products which have become new favourites I never would have found with out Look Fa... See more

Rated 5 out of 5 stars
Verified

Perfume was at a very good discounted price I was worried if it will be genuine or not. Thankfully it was. Delivery was very fast got the perfume after 2 days of ordering. Will definitely be purchasin... See more

Rated 5 out of 5 stars
Verified

I’m customer over 4 years but sadly my Prada astral blue lipstick got broken second day after delivery. Excellent customer service, I did a review because I didn’t know how to share my disappointment.... See more

Company replied

Rated 5 out of 5 stars
Verified

LookFantastic is a great online beauty shop with a wide range of skincare, haircare, and makeup brands. They often have good deals and fast delivery, though international shipping can sometimes be a b... See more

Rated 5 out of 5 stars
Verified

First time shopper on this site, was attracted by discount on MAC product. Ordered on Sunday evening, and took delivery on Monday, was not expecting such prompt service. Absolutely brilliant, would de... See more

Rated 5 out of 5 stars
Verified

I placed my order on Sunday afternoon and received confirmation straight away. In Monday morning my order was dispatched and arrived with me on Tuesday. My products were well packaged and delivered to... See more

Rated 5 out of 5 stars
Verified

Ordered foundation Friday afternoon and arrived Sat morning, way earlier than anticipated. Item also a lot cheaper than elsewhere too. Will def be using again.

Rated 5 out of 5 stars
Verified

Wow the delivery is super fast. I try to order here for the first time without any expectation. But it arrived 3 days earlier than expected. Packaging is good, product is good. Everything is good. Wou... See more

Rated 5 out of 5 stars
Verified

Excellent experience . Fast delivery, never heard of this company but looking for a face product which was difficult to find these people stocked it at a good price. Will use them again.

Rated 5 out of 5 stars
Verified

Great service every time, products were well packaged and despite using free delivery, my items arrived next day also well priced in comparison to some other places. Thanks

Rated 5 out of 5 stars
Verified

Absolutely fantastic not look fantastic (sorry poor joke) best price on the net by 25% then on top of that I was aloud to add another 15% off discount code which now made these guys 35% cheaper than t... See more

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Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Hair Product Store
  5. Skin Care Clinic
  6. Wellness Center

About LOOKFANTASTIC

Written by the company

LOOKFANTASTIC

Helpful links



About us

As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.

With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.

As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.

LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.

LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.

Keep in Touch

With new products and brands arriving at LOOKFANTASTIC® daily, sign up to our newsletter to receive the latest information and offers.

Partnerships:

If you would like to discuss working in partnership with LOOKFANTASTIC® or supplying your brand to any of it's portfolio of websites please contact us on: partnerships@thehutgroup.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

371K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Great products fast shipping

Have used this site a lot before always a good experience. I payed for standard delivery but still received the next day.
Although, please change your courier, he tried to get in my front door :(

12 October 2025
Rated 5 out of 5 stars
Verified

Incredible delivery

Incredible delivery, ordered at 9.15 pm, received the next day at 1.20 in the afternoon. Products were significantly cheaper than else where too. Highly recommended

11 October 2025
Rated 1 out of 5 stars

8 days and still not arrived!

I’ve been shopping with Look Fantastic for years and I placed an order on 4th October of a high value £180 - it was meant to be a next day delivery but few days later, as it hadn’t arrived - I raised a query. Look Fantastic told me that Evri had lost the parcel and they would resend the items. I received a notification last night that Evri attempted to deliver my products and would re-deliver the following day (today). I waited all day and night and nothing arrived. Then I checked the tracking status, only to discover that Evri claims that the sender requested the parcel to be sent back! I have tried to connect with the customer service team yet again and am currently waiting for answers. I’m really disappointed with the service and frustrated since I pay for premium delivery and one of the items was meant to be a 21st birthday gift. I attended the party empty handed and have now waited 8 days already for an order fully paid for.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

I have bought from Look Fantastic for several years now and have an active subscription to their beauty box. They have always given great prices, great delivery and good service. However, this is not the case with my current order. I inadvertently ordered some face masks ( 4 packs) not realising there were two types, one to simply use straight from pack and the other needing an electronic device to activate the masks.
I wanted plain face masks and didn’t realise I’d ordered the other ones that you need a device to use with them.
My problem is, when I have tried to go through the returns process on their app, it won’t allow me to return three of the packs. Only one pack is tickable to return, the three others haven’t a box to tick, instead it says “contact customer service” which I have done, via text chat and via messaging service. Despite their promises this hasn’t been rectified. All I want to do is return all 4 items in my order, as per my consumer rights. Their customer service have fobbed me off, or not understood the issue. I have been led around in circles, it’s appalling customer service. I plan to stop using them and cancel my monthly subscription unless this issue can be resolved.

12 October 2025
Unprompted review

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