Cannot recommend LF enough fantastic is in their name & fantastic is their game. Products, prices, service & shipping is a ten ten & will continue to shop with as I have for many years. Being unwel... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Cosmetics Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Hair Product Store
- Skin Care Clinic
- Wellness Center
About LOOKFANTASTIC
Written by the company
LOOKFANTASTIC
Helpful links

About us
As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
Keep in Touch
With new products and brands arriving at LOOKFANTASTIC® daily, sign up to our newsletter to receive the latest information and offers.
Partnerships:
If you would like to discuss working in partnership with LOOKFANTASTIC® or supplying your brand to any of it's portfolio of websites please contact us on: partnerships@thehutgroup.com.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.lookfantastic.com
Replied to 99% of negative reviews
Typically replies within 24 hours
Great price compared to other sites
Great price compared to other sites. Upgraded my delivery to arrive within 24 hours!
Love Look Fantastic!
Love Look Fantastic!
Great prices and my hair products were shipped super fast!
Always my go to choice for beauty products.
Always have a great range of products…
Always have a great range of products with the best price. Very easy to search for products on the website. Products arrived the next day even when I ordered late the night before. A very good service.
Great products fast shipping
Have used this site a lot before always a good experience. I payed for standard delivery but still received the next day.
Although, please change your courier, he tried to get in my front door :(
Quick delivery
Excellent!
Unbelievably fast and always great…
Unbelievably fast and always great prices and choice. My go to place website for beauty products
Was quick to dispatch and deliver.
Parcel delivered on time
Parcel delivered on time - but post person did not ring / knock !!!
Left it exposed on garden table !!
NOT ACCEPTABLE !!
Prompt delivery
Prompt delivery
Amazing offers
Ease of navigation
Seamless payment
Tracking support
Overall: 💯 recommend
Incredible delivery
Incredible delivery, ordered at 9.15 pm, received the next day at 1.20 in the afternoon. Products were significantly cheaper than else where too. Highly recommended
8 days and still not arrived!
I’ve been shopping with Look Fantastic for years and I placed an order on 4th October of a high value £180 - it was meant to be a next day delivery but few days later, as it hadn’t arrived - I raised a query. Look Fantastic told me that Evri had lost the parcel and they would resend the items. I received a notification last night that Evri attempted to deliver my products and would re-deliver the following day (today). I waited all day and night and nothing arrived. Then I checked the tracking status, only to discover that Evri claims that the sender requested the parcel to be sent back! I have tried to connect with the customer service team yet again and am currently waiting for answers. I’m really disappointed with the service and frustrated since I pay for premium delivery and one of the items was meant to be a 21st birthday gift. I attended the party empty handed and have now waited 8 days already for an order fully paid for.
You need to sort your delivery…compan
You need to sort your delivery companies out, fed up of ordering and paying for goods and not receiving them when they say they have been delivered
Appalling customer service
I have bought from Look Fantastic for several years now and have an active subscription to their beauty box. They have always given great prices, great delivery and good service. However, this is not the case with my current order. I inadvertently ordered some face masks ( 4 packs) not realising there were two types, one to simply use straight from pack and the other needing an electronic device to activate the masks.
I wanted plain face masks and didn’t realise I’d ordered the other ones that you need a device to use with them.
My problem is, when I have tried to go through the returns process on their app, it won’t allow me to return three of the packs. Only one pack is tickable to return, the three others haven’t a box to tick, instead it says “contact customer service” which I have done, via text chat and via messaging service. Despite their promises this hasn’t been rectified. All I want to do is return all 4 items in my order, as per my consumer rights. Their customer service have fobbed me off, or not understood the issue. I have been led around in circles, it’s appalling customer service. I plan to stop using them and cancel my monthly subscription unless this issue can be resolved.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.