Cannot recommend LF enough fantastic is in their name & fantastic is their game. Products, prices, service & shipping is a ten ten & will continue to shop with as I have for many years. Being unwel... See more
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
With new products and brands arriving at LOOKFANTASTIC® daily, sign up to our newsletter to receive the latest information and offers.
If you would like to discuss working in partnership with LOOKFANTASTIC® or supplying your brand to any of it's portfolio of websites please contact us on: partnerships@thehutgroup.com.
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
Disappointed- received a wrong item with my order. I was asked to return, which is not an issue, but I was told that I’d have to wait to receive the correct order until the return is complete. The delay in obtaining the mascara meant I chose to take my business elsewhere- not worth the wait and hassle.
ordered the La roche-posay toleriane cleanser and a Medik8 serum plus the Olaplex no.3 and everything arrived quickly with no issues. The outer box was sturdy with paper padding, the bottles were wrapped so no leakage or any scuffs.
Tracking the emails came promptly and the voucher code I used actually worked, which honestly, is rare elsewhere. The products themselves feel very authentic. The Medik8 serum has a silky, lightweight feel and a faint fresh scent.
The Olaplex is easy to work through damp hair and the cap is secure enough to toss back in the shower caddy. I like that the returns portal is there if needed although I haven't had to use it. If i could nitpick, the beauty box I browsed looked lovely but had one duplicate brand for me, still, a very decent value for all the items.
Love the hair products this site offered. When I compared with Cult Beauty, I found more commonly used products that I would purchase here at better prices. Will definitely come back!
Great range of products
Fast delivery
Updates on orders
Great company
Amazing! Genuine product, brilliant customer service. They upgraded my delivery free of charge and my products arrived the next day. It's not my first time ordering from them, and definitely won't be my last
One company I will use always. Prompt delivery, very happy with my purchase.
Great pricing and quick delivery. What more do you need?
Placed a large order on the 7th of October, still not received it. I’ve been chasing customer care and getting generic responses that they’re looking into it. The only proactive message I got from lookfantastic was this one to review my order!
Great choice, top products, ease of ordering and absolutely amazingly reliable speedy delivery! Just love Look Fantastic!
Fast delivery, the package came intact with no damage, I'm very satisfied.
Delivered to the wrong place. Had to go look for my parcel and was found in another building (student accommodation)
Reply from LOOKFANTASTIC
Fast delivery, quality products at great prices. Great communication and updates in my order too. Highly recommend
Used to be a good company and a treat to buy from. But now it’s a roll of the dice if you get your order or a response from customer service should you need them. The prices fluctuate daily also. And they use a totally unreliable courier service called Relay Tech who do NOT deliver the following day or even the day after that… I’d use somewhere else.
Reply from LOOKFANTASTIC
Super quick delivery, can’t fault the service.
Will use again.
Thanks!
Good choice of perfume offers in time for Birthdays or Christmas for my girls :)
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