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Ruby Lane Reviews 15,456

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the seamless purchasing process, from browsing to payment and delivery. They also value the accuracy of item descriptions and high-quality photos, which build trust in the sellers. Consumers highlight the excellent communication from shop owners, who are kind, responsive, and quick to answer questions. People find the website easy to navigate, with consistent policies across vendors, making them feel more comfortable. The fast shipping, secure packaging, and the quality of the items are also praised. The variety of unique, antique, and high-quality items available is a major draw for shoppers.

Based on these reviews

Rated 4 out of 5 stars
Verified

Good value for a G. Harvey, hard to tell condition until it arrives. Do not like PayPal for security reasons— you should have your own secured credit card portal. Did not understand the “bid” process... See more

Company replied

Rated 4 out of 5 stars
Verified

It was nice to find a company that has a good business reputation in the doll making world. I made my first purchase of an antique doll, so I appreciate your expertise in selecting dolls for sale an... See more

Company replied

Rated 4 out of 5 stars
Verified

There is a wide inventory for all tastes and budgets. Sometimes the search results are not what one is looking for even with the category search options presented. This becomes a bit time consuming... See more

Company replied

Rated 4 out of 5 stars
Verified

I've purchase a few items on Ruby Lane before and it is an easy website to navigate. The only issue I had was checking out, I don't like PayPal, I had them once before and they are a pain to deal wit... See more

Company replied

Rated 5 out of 5 stars

The integrity of this site is unparalleled. Items are as represented, no ugly surprises, and generally priced for good value. The site-wide return policy guarantees a safe buy, every time.

Company replied

Rated 3 out of 5 stars
Verified

the site is good and the items are well described and reasonable. I would like some guidelines on when a seller can be expected to ship an item, or at least give a heads up to buyers about delays or... See more

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Rated 5 out of 5 stars
Verified

I haven’t bought all that much from Ruby Lane, but when I have it was easy to work with the sellers by email. They were all responsive to questions within a short amount of time. Paying using PayPal i... See more

Company replied

Rated 5 out of 5 stars
Verified

I've made two purchases through two Sellers on Ruby Lane. Both purchases went smoothly from search through find through payment and delivery. Both pendant and chain and then rare Rosary arrived prompt... See more

Rated 5 out of 5 stars
Verified

This piece is more beautiful than described, and fits wonderfully into my collection of Occupied Japan Moon Vases. Seller was terrific – packed carefully, shipped promptly and at a fair price. Kudo’s... See more

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Rated 3 out of 5 stars
Verified

I really wanted the items I started to order on your site from one of your vendors however by the time shipping was added it was as much as my complete order. Also on your site if you order from diffe... See more

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Rated 3 out of 5 stars
Verified

I don't like that Ruby Lane doesn't seem to track well on when their sellers have discontinued or closed their shops. I had to file a fraud complaint earlier this year to get my money back for an it... See more

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Rated 5 out of 5 stars
Verified

I really like Ruby Lane. Their policies are consistent across vendors, which makes me more comfortable. They hold their vendors to very high standards of behavior with their customers. Websites are... See more

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Rated 5 out of 5 stars
Verified

I just stumbled across the website, trying to find a unusual sized Crock Lid and here was a terrific picture. My crock has more Blue than Yellow but the rest of the lid matched perfectly and is a Butt... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased from Ruby Lane many times. Very reliable service Oldeclectics is my wife’s favorite shop Carla Thompson is very knowledgeable and helpful. Never had an issue

Company replied

Rated 5 out of 5 stars
Verified

Once the vendor and I had agreed on a price, it was very easy to make the purchase. I was especially thankful that Ruby Lane had agreed in advance to honor 10% off. The only thing I can think of to... See more

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Rated 5 out of 5 stars
Verified

I have made many purchases with through this site and all my dealings with all sellers have been positive they have all been quick to respond and my purchases have always been exactly as described or... See more

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Rated 5 out of 5 stars
Verified

Ruby Lane is my go to for online antique shopping! I love the shops because I trust the item descriptions, the photos are excellent, and the shop owners are kind and responsive. My favorite feature i... See more

Rated 5 out of 5 stars
Verified

First time purchase from Ruby Lane so I didn't know how well this would go. I'm happy to report that everything went as well or better than I expected. Shipping was fast, packaging was secure, items w... See more

Company replied

Rated 3 out of 5 stars
Verified

I really like the items I have purchased. Most of the sellers have unusual, special or rare items. The sellers have been easy to reach. Unfortunately it is costly to be a seller, so be sure to compare... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely fantastic seller. We're from the UK so had a little trouble with purchasing internationally but Ann Marie went above and beyond to help us out. Doll came well packed and fairly quickly cons... See more

Rated 5 out of 5 stars

Got a pair of 14K gold twisted hoop earrings, quality was same as advertised. I had a few questions before purchase & all were answered. Delivered on time. Packaged in pretty Tiffany blue colored box... See more

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Rated 5 out of 5 stars
Verified

Always find what I am looking for because of the ease of using your website. I always take advantage of the great sales you offer which allows me to purchase so many different items over the years. Pr... See more

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Rated 5 out of 5 stars
Verified

I had a great first experience with Ruby Lane! The seller was really communicative and friendly. My ring was dispatched quickly and arrived exactly as shown in the listing photos. I would absolutely s... See more

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Rated 5 out of 5 stars
Verified

Terrific experience. I purchased a vintage item & received it promptly. It was well packaged. I'm very pleased ordering from Ruby Lane!

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Rated 5 out of 5 stars
Verified

I am a repeat buyer with this RubyLabe seller. She is so wonderful to work with. Her collection of Steiff and Shuco pieces are in wonderful condition. Her photos are so accurate as is her descriptions... See more

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Rated 5 out of 5 stars

I just made my first purchase on Ruby Lane from Green Mannequin. I am happy to share it was a great first experience from start to finish. I purchased a lovely Sandor glass intaglio mesh choker neck... See more

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Rated 5 out of 5 stars
Verified

I have been a Ruby Lane shopper for 20-ish years. I trust the antique and vintage fine jewelers and antique shops from all over the world that I find there. My only quibble, and I mention this in ever... See more

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Rated 5 out of 5 stars
Verified

Great experience. Shop owner carefully packaged my item & shipped it quickly. The spider brooch was better in person if that’s possible. The photos were exceptional & really let me see the conditio... See more

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Rated 5 out of 5 stars
Verified

Purchased an item and had a very positive experience. Ordering and payment online was easy and smooth. Confirmation sent my email address promptly. Also received an email from the owner of the shop fr... See more

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Rated 5 out of 5 stars
Verified

The shops are easy to navigate and making a purchase was easy and quick. Great selection of items.

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Rated 3 out of 5 stars
Verified

I attempted to purchase a beautiful piece of jewelry during the most recent sale. Payment was acknowledged. Then I was notified that the piece had been sold in the vendor’s shop and she neglected to u... See more

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Rated 5 out of 5 stars
Verified

The seller e-mailed immediately. They also send a very detailed instruction on how to set up the clock, how to wind the clock, and things to do to get it working correctly. It was very informative and... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my first purchase on Ruby Lane. I can't be more pleased with the experience. My package arrived the next day. A+ seller. She packaged the item very well. I received an approx. time windo... See more

Company replied

Rated 4 out of 5 stars
Verified

We find the selection of items to be excellent, purchasing is fast and easy, very trustworthy. But one issue it is a little confusing to see PayPal pop up after my payment is made, seems like I had t... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been shopping with Ruby Lane for nearly 20 years and have seen it grow and change in good ways to aid the shopper. I have trust in the sellers and the support behind them that Ruby Lane provide... See more

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Rated 5 out of 5 stars
Verified

I love Ruby Lane, but I did run into a dealer who turned out not to have in her possession the pricey item I was using layaway to buy. Sellers like this should be banned from the site in my opinion. A... See more

Company replied

Rated 5 out of 5 stars
Verified

I have ordered from Ruby Lane many times over probably about a decade, and it's a great platform. It's easy to use, RL has big sale events pretty often, and the quality of the items for sale is reall... See more

Company replied

Rated 5 out of 5 stars
Verified

Ruby Lane has the most amazing doll selection. The sellers take great pictures and answer questions promptly. Ruby Lane runs a secure site and I appreciate that. I also appreciate the way the site is... See more

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Rated 5 out of 5 stars
Verified

They have a wonderfully varied selection of high-quality items. The site's become a favorite of mine and I love the card deck I purchased.

Company replied

Rated 5 out of 5 stars
Verified

I have purchased several things over the years from Ruby Lane, and have always had a good experience. They have good communication after a purchase, and the sellers I have purchased from seem to as w... See more

Company replied

Rated 5 out of 5 stars
Verified

I love Ruby Lane. I have been shopping there for over 20 years. I have never been disappointed with any of my purchases.

Company replied

Rated 5 out of 5 stars
Verified

Wow. I found exactly what I was looking for, A used book in great condition. Arrived when promised. Highly recommend this company

Company replied

Rated 5 out of 5 stars
Verified

Repeat buyer from this dealer, very pleased with the variety on your website

Company replied

Rated 4 out of 5 stars
Verified

Wonderful sellers and great items. I wanted to decline insurance, but there was no place to do that. Wish this could be improved.

Company replied

Rated 5 out of 5 stars
Verified

I love Ruby Lane!! I check out the dolls and doll clothes and lots of collectibles!! They still have more things I like!!

Company replied

What people talk about most

Product

Reviewers frequently praise the wide variety of unique and high-quality items available. Customers often... See more

Website

Reviewers generally find the website easy to navigate, with clear descriptions and a wide variety of unique... See more

Delivery service

Customers generally praise the delivery service, noting quick shipments and items arriving as promised. Many... See more

Staff

Customers consistently praise the helpfulness and responsiveness of the staff. Many reviewers highlight... See more

Quality

Customers consistently praise the high quality of items, often noting they are exactly as expected, or even... See more

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Company details

  1. Jewelry Store
  2. Antique Furniture Store
  3. Antique Store
  4. Art & Antiques
  5. Clothing Store
  6. Vintage Clothing Store

About Ruby Lane

Written by the company

Ruby Lane is a curated online marketplace dedicated to antiques, vintage collectibles, fine art, jewelry, and dolls. Since 1998, our mission has been to connect passionate collectors with knowledgeable independent shop owners who share a commitment to quality, authenticity, and outstanding service.

Interested in selling on Ruby Lane? Check the Seller Requirements, then sign up here.

What makes Ruby Lane unique is the personal connection between buyer and seller. Communication happens directly, allowing shoppers to ask questions, request additional details, and buy with confidence. Every item is backed by accurate descriptions, clear photography, and professional service. This personal approach creates a shopping experience built on trust and transparency.

Ruby Lane has grown into a trusted global community where history, craftsmanship, and creativity come together. Millions of collectors worldwide visit every year to find rare bisque dolls, Victorian jewelry, Art Deco décor, mid-century modern treasures, and fine collectibles. Whether you're a seasoned collector or discovering the joy of vintage items, Ruby Lane offers a safe, welcoming, and inspiring environment to shop, learn, and connect.

Our platform continues to evolve while staying true to its core values of integrity, transparency, and customer trust. We support small businesses, foster lasting relationships between buyers and sellers, and preserve the cultural significance of exceptional objects. At Ruby Lane, every item has a past—and every purchase helps its story continue.

Explore Ruby Lane's categories:


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

The shops are easy to navigate and…

The shops are easy to navigate and making a purchase was easy and quick. Great selection of items.

13 December 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experiences shopping with our many fine sellers and shops.

Rated 5 out of 5 stars
Verified

Great browser and filters

Great browser and filters. Easy to checkout.

13 December 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience finding fine items, and then placing your order.

Rated 1 out of 5 stars

They sold me a fake sugilite necklace

They sold me a fake sugilite necklace.
And they dont want to get it back and give my money back .
be careful.

31 August 2025
Unprompted review
Ruby Lane logo

Reply from Ruby Lane

We are unable to trace this review back to a purchase from this limited information. We request please that you contact Ruby Lane directly by using the button found at the bottom of any page that reads Email Ruby Lane.

Rated 2 out of 5 stars
Verified

Paid, wrote seller, no communication, no shipping

I paid and sent the seller a note. Later in the day, having had no acknowledgment from the seller or update regarding shipment, I wrote again to ask about shipping. Well over 24 hours later, I have heard nothing, not even a brief "I'll get back to you soon." Ruby Lane is new for me, this is my first purchase, and it was not cheap. With the holidays so close, it is reasonable to expect an indication that the seller is legit and to know when he will ship. And--I paid extra for rush shipping! (I even offered to pick up the purchase.)

12 December 2025
Ruby Lane logo

Reply from Ruby Lane

We see that you have already gotten in touch with Ruby Lane customer support through the button Email Ruby Lane found at the bottom of each page. We request that you please stay in touch with Ruby Lane customer support for more information, and we thank you for using Ruby Lane.

Rated 5 out of 5 stars
Verified

I love Ruby Lane!

I love Ruby Lane!! I check out the dolls and doll clothes and lots of collectibles!! They still have more things I like!!

12 December 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing all your positive experiences!

Rated 5 out of 5 stars
Verified

Great Service

Items very well packaged, quick shipment, items are exactly as expected

22 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience and observations about buying on the site!

Rated 5 out of 5 stars

The integrity of this site is unparalleled.

The integrity of this site is unparalleled.
Items are as represented, no ugly surprises, and generally priced for good value.
The site-wide return policy guarantees a safe buy, every time.

12 December 2025
Unprompted review
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience, including our site-wide buyer protections and site-wide return policies.

Rated 5 out of 5 stars
Verified

Just as described

Just as described. Thank you! Packaged well, but discreet.

5 February 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience!

Rated 4 out of 5 stars
Verified

Good value for a G

Good value for a G. Harvey, hard to tell condition until it arrives. Do not like PayPal for security reasons— you should have your own secured credit card portal. Did not understand the “bid” process but I assume I won the bid since you ran my card. This is my first experience, would get a more complete review if you waited until I received the item.

9 December 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you very much for your business! The site does accept credit and debit cards for payment. We reviewed your order and it is completed and shows tracking. For the status of any order, a customer may log in and choose My Account in the upper right and then Orders to see the shipping status of their orders.

Rated 5 out of 5 stars
Verified

LVRR Souvenir china

Great item, packed well, shipped quickly. Five star seller.

17 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience with one of our very fine sellers!

Rated 5 out of 5 stars
Verified

I love Ruby Lane

I love Ruby Lane. I have been shopping there for over 20 years. I have never been disappointed with any of my purchases.

8 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your continued business and for sharing your positive experiences!

Rated 1 out of 5 stars
Verified

The buyer cancels the order because…

The buyer cancels the order because they no longer have this doll in stock. This is not a serious shop. And the prices are higher than on eBay from the same seller. I do not recommend it.

28 November 2025
Ruby Lane logo

Reply from Ruby Lane

We are sorry for the unfortunate, and uncommon outcome with this order. Our shops and sellers are expected and required to manage their inventory so that this does not occur. Again, we are sorry for this inconvenience and thank you for visiting Ruby Lane.

Rated 5 out of 5 stars
Verified

Repeat buyer from this dealer

Repeat buyer from this dealer, very pleased with the variety on your website

3 December 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience discovering our very fine, and wide variety of items.

Rated 5 out of 5 stars
Verified

Love Ruby Lane!

Love Ruby Lane!

12 April 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positives experiences!

Rated 3 out of 5 stars
Verified

Was to hard to log in

30 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for visiting Ruby Lane and we are sorry for any inconvenience caused by the site's security measures and steps. For any issues and customer support, please use the button at the bottom of any page that reads Email Ruby Lane for assistance.

Rated 5 out of 5 stars
Verified

Good prices

Good prices, great seller communication, and fast shipping!

10 November 2025
Ruby Lane logo

Reply from Ruby Lane

We're happy to hear that you had a great experience with our prices, communication, and shipping. Thank you for your positive feedback!

Rated 5 out of 5 stars
Verified

Great selection and easy ordering…

Great selection and easy ordering especially for vintage jewelry.

26 November 2025
Ruby Lane logo

Reply from Ruby Lane

We're glad you found a great selection and easy ordering! Thank you for your positive feedback regarding vintage jewelry.

Rated 5 out of 5 stars
Verified

Terrific experience

Terrific experience. I purchased a vintage item & received it promptly. It was well packaged. I'm very pleased ordering from Ruby Lane!

11 October 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience shopping on Ruby Lane with one of our many fine dealers and sellers!

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