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Ruby Lane Reviews 15,458

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the seamless purchasing process, from browsing to payment and delivery. They also value the accuracy of item descriptions and high-quality photos, which build trust in the sellers. Consumers highlight the excellent communication from shop owners, who are kind, responsive, and quick to answer questions. People find the website easy to navigate, with consistent policies across vendors, making them feel more comfortable. The fast shipping, secure packaging, and the quality of the items are also praised. The variety of unique, antique, and high-quality items available is a major draw for shoppers.

Based on these reviews

Rated 4 out of 5 stars
Verified

Good value for a G. Harvey, hard to tell condition until it arrives. Do not like PayPal for security reasons— you should have your own secured credit card portal. Did not understand the “bid” process... See more

Company replied

Rated 4 out of 5 stars
Verified

It was nice to find a company that has a good business reputation in the doll making world. I made my first purchase of an antique doll, so I appreciate your expertise in selecting dolls for sale an... See more

Company replied

Rated 4 out of 5 stars
Verified

There is a wide inventory for all tastes and budgets. Sometimes the search results are not what one is looking for even with the category search options presented. This becomes a bit time consuming... See more

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Rated 4 out of 5 stars
Verified

I've purchase a few items on Ruby Lane before and it is an easy website to navigate. The only issue I had was checking out, I don't like PayPal, I had them once before and they are a pain to deal wit... See more

Company replied

Rated 5 out of 5 stars

The integrity of this site is unparalleled. Items are as represented, no ugly surprises, and generally priced for good value. The site-wide return policy guarantees a safe buy, every time.

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Rated 3 out of 5 stars
Verified

the site is good and the items are well described and reasonable. I would like some guidelines on when a seller can be expected to ship an item, or at least give a heads up to buyers about delays or... See more

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Rated 5 out of 5 stars
Verified

I haven’t bought all that much from Ruby Lane, but when I have it was easy to work with the sellers by email. They were all responsive to questions within a short amount of time. Paying using PayPal i... See more

Company replied

Rated 5 out of 5 stars
Verified

I've made two purchases through two Sellers on Ruby Lane. Both purchases went smoothly from search through find through payment and delivery. Both pendant and chain and then rare Rosary arrived prompt... See more

Rated 5 out of 5 stars
Verified

This piece is more beautiful than described, and fits wonderfully into my collection of Occupied Japan Moon Vases. Seller was terrific – packed carefully, shipped promptly and at a fair price. Kudo’s... See more

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Rated 3 out of 5 stars
Verified

I really wanted the items I started to order on your site from one of your vendors however by the time shipping was added it was as much as my complete order. Also on your site if you order from diffe... See more

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Rated 3 out of 5 stars
Verified

I don't like that Ruby Lane doesn't seem to track well on when their sellers have discontinued or closed their shops. I had to file a fraud complaint earlier this year to get my money back for an it... See more

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Rated 5 out of 5 stars
Verified

I really like Ruby Lane. Their policies are consistent across vendors, which makes me more comfortable. They hold their vendors to very high standards of behavior with their customers. Websites are... See more

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Rated 5 out of 5 stars
Verified

I just stumbled across the website, trying to find a unusual sized Crock Lid and here was a terrific picture. My crock has more Blue than Yellow but the rest of the lid matched perfectly and is a Butt... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased from Ruby Lane many times. Very reliable service Oldeclectics is my wife’s favorite shop Carla Thompson is very knowledgeable and helpful. Never had an issue

Company replied

Rated 5 out of 5 stars
Verified

Once the vendor and I had agreed on a price, it was very easy to make the purchase. I was especially thankful that Ruby Lane had agreed in advance to honor 10% off. The only thing I can think of to... See more

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Rated 5 out of 5 stars
Verified

I have made many purchases with through this site and all my dealings with all sellers have been positive they have all been quick to respond and my purchases have always been exactly as described or... See more

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Rated 5 out of 5 stars
Verified

Ruby Lane is my go to for online antique shopping! I love the shops because I trust the item descriptions, the photos are excellent, and the shop owners are kind and responsive. My favorite feature i... See more

Rated 5 out of 5 stars
Verified

First time purchase from Ruby Lane so I didn't know how well this would go. I'm happy to report that everything went as well or better than I expected. Shipping was fast, packaging was secure, items w... See more

Company replied

Rated 3 out of 5 stars
Verified

I really like the items I have purchased. Most of the sellers have unusual, special or rare items. The sellers have been easy to reach. Unfortunately it is costly to be a seller, so be sure to compare... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely fantastic seller. We're from the UK so had a little trouble with purchasing internationally but Ann Marie went above and beyond to help us out. Doll came well packed and fairly quickly cons... See more

Rated 5 out of 5 stars

Got a pair of 14K gold twisted hoop earrings, quality was same as advertised. I had a few questions before purchase & all were answered. Delivered on time. Packaged in pretty Tiffany blue colored box... See more

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Rated 5 out of 5 stars
Verified

Always find what I am looking for because of the ease of using your website. I always take advantage of the great sales you offer which allows me to purchase so many different items over the years. Pr... See more

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Rated 5 out of 5 stars
Verified

I had a great first experience with Ruby Lane! The seller was really communicative and friendly. My ring was dispatched quickly and arrived exactly as shown in the listing photos. I would absolutely s... See more

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Rated 5 out of 5 stars
Verified

Terrific experience. I purchased a vintage item & received it promptly. It was well packaged. I'm very pleased ordering from Ruby Lane!

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Rated 5 out of 5 stars
Verified

I am a repeat buyer with this RubyLabe seller. She is so wonderful to work with. Her collection of Steiff and Shuco pieces are in wonderful condition. Her photos are so accurate as is her descriptions... See more

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Rated 5 out of 5 stars

I just made my first purchase on Ruby Lane from Green Mannequin. I am happy to share it was a great first experience from start to finish. I purchased a lovely Sandor glass intaglio mesh choker neck... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been a Ruby Lane shopper for 20-ish years. I trust the antique and vintage fine jewelers and antique shops from all over the world that I find there. My only quibble, and I mention this in ever... See more

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Rated 5 out of 5 stars
Verified

Great experience. Shop owner carefully packaged my item & shipped it quickly. The spider brooch was better in person if that’s possible. The photos were exceptional & really let me see the conditio... See more

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Rated 5 out of 5 stars
Verified

Purchased an item and had a very positive experience. Ordering and payment online was easy and smooth. Confirmation sent my email address promptly. Also received an email from the owner of the shop fr... See more

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Rated 5 out of 5 stars
Verified

The shops are easy to navigate and making a purchase was easy and quick. Great selection of items.

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Rated 3 out of 5 stars
Verified

I attempted to purchase a beautiful piece of jewelry during the most recent sale. Payment was acknowledged. Then I was notified that the piece had been sold in the vendor’s shop and she neglected to u... See more

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Rated 5 out of 5 stars
Verified

The seller e-mailed immediately. They also send a very detailed instruction on how to set up the clock, how to wind the clock, and things to do to get it working correctly. It was very informative and... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my first purchase on Ruby Lane. I can't be more pleased with the experience. My package arrived the next day. A+ seller. She packaged the item very well. I received an approx. time windo... See more

Company replied

Rated 4 out of 5 stars
Verified

We find the selection of items to be excellent, purchasing is fast and easy, very trustworthy. But one issue it is a little confusing to see PayPal pop up after my payment is made, seems like I had t... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been shopping with Ruby Lane for nearly 20 years and have seen it grow and change in good ways to aid the shopper. I have trust in the sellers and the support behind them that Ruby Lane provide... See more

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Rated 5 out of 5 stars
Verified

I love Ruby Lane, but I did run into a dealer who turned out not to have in her possession the pricey item I was using layaway to buy. Sellers like this should be banned from the site in my opinion. A... See more

Company replied

Rated 5 out of 5 stars
Verified

I have ordered from Ruby Lane many times over probably about a decade, and it's a great platform. It's easy to use, RL has big sale events pretty often, and the quality of the items for sale is reall... See more

Company replied

Rated 5 out of 5 stars
Verified

Ruby Lane has the most amazing doll selection. The sellers take great pictures and answer questions promptly. Ruby Lane runs a secure site and I appreciate that. I also appreciate the way the site is... See more

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Rated 5 out of 5 stars
Verified

They have a wonderfully varied selection of high-quality items. The site's become a favorite of mine and I love the card deck I purchased.

Company replied

Rated 5 out of 5 stars
Verified

I have purchased several things over the years from Ruby Lane, and have always had a good experience. They have good communication after a purchase, and the sellers I have purchased from seem to as w... See more

Company replied

Rated 5 out of 5 stars
Verified

I love Ruby Lane. I have been shopping there for over 20 years. I have never been disappointed with any of my purchases.

Company replied

Rated 5 out of 5 stars
Verified

Wow. I found exactly what I was looking for, A used book in great condition. Arrived when promised. Highly recommend this company

Company replied

Rated 5 out of 5 stars
Verified

Repeat buyer from this dealer, very pleased with the variety on your website

Company replied

Rated 4 out of 5 stars
Verified

Wonderful sellers and great items. I wanted to decline insurance, but there was no place to do that. Wish this could be improved.

Company replied

Rated 5 out of 5 stars
Verified

I love Ruby Lane!! I check out the dolls and doll clothes and lots of collectibles!! They still have more things I like!!

Company replied

What people talk about most

Product

Reviewers frequently praise the wide variety of unique and high-quality items available. Customers often... See more

Website

Reviewers generally find the website easy to navigate, with clear descriptions and a wide variety of unique... See more

Delivery service

Customers generally praise the delivery service, noting quick shipments and items arriving as promised. Many... See more

Staff

Customers consistently praise the helpfulness and responsiveness of the staff. Many reviewers highlight... See more

Quality

Customers consistently praise the high quality of items, often noting they are exactly as expected, or even... See more

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Company details

  1. Jewelry Store
  2. Antique Furniture Store
  3. Antique Store
  4. Art & Antiques
  5. Clothing Store
  6. Vintage Clothing Store

About Ruby Lane

Written by the company

Ruby Lane is a curated online marketplace dedicated to antiques, vintage collectibles, fine art, jewelry, and dolls. Since 1998, our mission has been to connect passionate collectors with knowledgeable independent shop owners who share a commitment to quality, authenticity, and outstanding service.

Interested in selling on Ruby Lane? Check the Seller Requirements, then sign up here.

What makes Ruby Lane unique is the personal connection between buyer and seller. Communication happens directly, allowing shoppers to ask questions, request additional details, and buy with confidence. Every item is backed by accurate descriptions, clear photography, and professional service. This personal approach creates a shopping experience built on trust and transparency.

Ruby Lane has grown into a trusted global community where history, craftsmanship, and creativity come together. Millions of collectors worldwide visit every year to find rare bisque dolls, Victorian jewelry, Art Deco décor, mid-century modern treasures, and fine collectibles. Whether you're a seasoned collector or discovering the joy of vintage items, Ruby Lane offers a safe, welcoming, and inspiring environment to shop, learn, and connect.

Our platform continues to evolve while staying true to its core values of integrity, transparency, and customer trust. We support small businesses, foster lasting relationships between buyers and sellers, and preserve the cultural significance of exceptional objects. At Ruby Lane, every item has a past—and every purchase helps its story continue.

Explore Ruby Lane's categories:


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Terrific experience

Terrific experience. I purchased a vintage item & received it promptly. It was well packaged. I'm very pleased ordering from Ruby Lane!

11 October 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience shopping on Ruby Lane with one of our many fine dealers and sellers!

Rated 5 out of 5 stars
Verified

I love Ruby lane

I love Ruby lane! Very professional. Honest company.

22 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience!

Rated 5 out of 5 stars
Verified

This was my first purchase on Ruby…

This was my first purchase on Ruby Lane. I can't be more pleased with the experience. My package arrived the next day. A+ seller. She packaged the item very well. I received an approx. time window of when to expect the shipment. The item is just beautiful, and I am so happy with the purchase.

18 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you very much for your business and for sharing your positive first purchase and experience with one of our many fine dealers and sellers!

Rated 5 out of 5 stars
Verified

Wonderfully Varied Selection

They have a wonderfully varied selection of high-quality items. The site's become a favorite of mine and I love the card deck I purchased.

10 October 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience discovering high quality items from our fine dealers and sellers!

Rated 5 out of 5 stars
Verified

Always professional and courteous

Always professional and courteous. They have an exceptional treasures.

7 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for your insight about all the very fine items and treasures offered on Ruby Lane.

Rated 3 out of 5 stars
Verified

Shipping times info

the site is good and the items are well described and reasonable. I would like some guidelines on when a seller can be expected to ship an item, or at least give a heads up to buyers about delays or times longer than a week. Ive been waiting on a order from Nov 3 and while in no rush would like to have an idea of when things are expected to ship. Have contated seller but as i could not find any real infor on site about shipping times I am hoping i did not offend him.

3 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you very much for your business. We reviewed your recent order and see the seller had added the USPS tracking when it was shipped. For any questions about the status of any order, please use the button "Email Shop Owner" found on any order, and again, we do see that tracking is updated for your recent orders.

Rated 2 out of 5 stars
Verified

It takes too long to make a payment

It takes too long to make a payment. By the time I got the bill the shopkeeper had raised the price of the piece.

14 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for shopping with Ruby Lane. When you place an order on the site, the options and chance for paying are presented at that time. We see 2 recent orders ready to be paid as soon as possible. For questions about paying for an order, please go to the bottom of the screen, choose Email Shop Owner and send the inquiry so someone can assist you.

Rated 5 out of 5 stars
Verified

Easy buying & paying experience

I haven’t bought all that much from Ruby Lane, but when I have it was easy to work with the sellers by email. They were all responsive to questions within a short amount of time. Paying using PayPal is always easy. I appreciated the feedback regarding the sale & shipping from the seller afterward.

10 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experiences with our many fine sellers and shops!

Rated 4 out of 5 stars
Verified

Fabulous selections, Great Sale!

It was nice to find a company that has a good business reputation in the doll making world. I made my first purchase of an antique doll, so I appreciate your expertise in selecting dolls for sale and feel confident my purchase is the genuine article.

Note: I had trouble logging in, even the day after I signed up. I went back to the email verification email, and clicked the link got me Signed In, just in time to take advantage of the Sale! Thanks!

11 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience. Yes, in the event that any additional email verification is needed, the link to complete is sent directly to your email address.

Rated 4 out of 5 stars
Verified

Wonderful sellers and great items

Wonderful sellers and great items.

I wanted to decline insurance, but there was no place to do that. Wish this could be improved.

11 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience. For future orders, please use Email Ruby Lane from the bottom of any screen for assistance with the option to decline insurance during the checkout.

Rated 5 out of 5 stars
Verified

I have been shopping on this site since…

I have been shopping on this site since it opened. I also had a shop on site and enjoyed it very much. It is a pleasant and safe place to shop. The sales have great prices. Love this place!!!

22 September 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for sharing all your positive experiences and for your business!

Rated 5 out of 5 stars
Verified

Not all sellers are honest

I love Ruby Lane, but I did run into a dealer who turned out not to have in her possession the pricey item I was using layaway to buy. Sellers like this should be banned from the site in my opinion. Actually it happened a second time. Not a layaway and it took forever to get my money back.

8 November 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you very much for your business. We looked at your account and could not find any recent order or recent correspondence about a layaway that could not be fulfilled. To share more information about this with us, please use Email Ruby Lane at the bottom of the screen to share what happened.

Rated 1 out of 5 stars
Verified

Be weary of what is on the site and what is actually available to purchase.

I ordered a necklace that was on Ruby Lane site. My credit card is charged. The very next morning without an email or any notice the purchase was canceled. No reason why. I reached out to the buyer this afternoon. And he replied very sorry for the inconvenience. This item sold over a month ago not sure how it got on the site. So now I’m curious if my credit card will be reimbursed and exactly how does this happen? We will see if I get my money back and how long it takes because the purchase took a matter of seconds so no I am not happy with Ruby Lane website.

4 November 2025
Ruby Lane logo

Reply from Ruby Lane

First, we are sorry for the unfortunate and inconvenient outcome with the order. We do see on the order that the seller has refunded the amount in full, so the payment has been returned. We have noted your order and again we are sorry for the unfortunate and inconvenient outcome.

Rated 5 out of 5 stars
Verified

I always find great items on rubylane…

I always find great items on rubylane -- so much choice! And the checkout process is very easy and quick.

28 October 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience finding and acquiring outstanding items from our curated collection from outstanding dealers and sellers.

Rated 1 out of 5 stars
Verified

RUBY LANE check out payment process needs improvement

I have no trouble buying on ebay, ETSY or LiveAuctioneers buy I have problems buying on Ruby Lane. It took my over 15 minutes and numerous attempts to complete the payment process for this inexpensive $32.00 item, which is unacceptable. Let's make the payment checkout process easier on Ruby Lane. I have loss buying items on Ruby Lane while trying to pay for them. Unacceptable.

23 October 2025
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Reply from Ruby Lane

Thank you for your business on Ruby Lane. We reviewed your most recent order and the request to change the method of payment, which meant the option for paying immediately was not viable until the method of payment was changed to your preferred method. We are sorry for the inconvenience; please use Email Ruby Lane found at the bottom of any page for any future questions about paying for orders.

Rated 5 out of 5 stars
Verified

Quick and very easy

Quick and very easy

6 October 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience!

Rated 5 out of 5 stars
Verified

Purchased from Ruby Lane many times

Purchased from Ruby Lane many times.
Very reliable service
Oldeclectics is my wife’s favorite shop
Carla Thompson is very knowledgeable and helpful.
Never had an issue

15 October 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience with one of our many very fine dealers and sellers!

Rated 5 out of 5 stars
Verified

Fat response time

Fat response time, easy payment & refunds.

15 October 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business with Ruby Lane and thank you for sharing your positive experience!

Rated 5 out of 5 stars
Verified

I had a great first experience with…

I had a great first experience with Ruby Lane! The seller was really communicative and friendly. My ring was dispatched quickly and arrived exactly as shown in the listing photos. I would absolutely shop from Ruby Lane in the future.

27 February 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you very much for your business and for sharing your positive experience with one of our many fine jewelry dealers and jewelry shops.

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