Superdrug Reviews 115,877

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service they receive, highlighting the staff's friendliness, helpfulness, and attentiveness. Consumers appreciate the team members who go above and beyond to assist them, offering personalized recommendations and ensuring a smooth shopping experience. People also value the staff's knowledge of products, especially in areas like cosmetics and skincare, where employees provide expert advice and assistance in finding the perfect items. The positive attitude and genuine care demonstrated by the staff significantly enhance the overall shopping experience for consumers. While opinions on the location are mixed, the excellent service and product quality consistently receive high marks.

Based on these reviews

Rated 5 out of 5 stars

I had such a wonderful experience thanks to Eny at the makeup section! She was incredibly patient, friendly, and so knowledgeable about all the products. I wasn’t sure what makeup would suit me best... See more

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Rated 5 out of 5 stars

Staff in the beauty section was friendly and she wasn’t tired of asking questions. While she was helping me another special needs young man interrupt her she didn’t hesitate to answer his question and... See more

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Rated 5 out of 5 stars

Carole on fragrance counter in Folkestone Bouverie store is lovely, very knowledgeable and very friendly even when facing a big queue on her own, took the time to make all customers feel welcome and... See more

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Rated 5 out of 5 stars

I came in today looking for some unusually white foundation for a Halloween look. Poppy asked if I needed help the moment I walked in, was very patient, and showed me a few options until we got the p... See more

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Rated 3 out of 5 stars

Always come to the wallington store and today was not great, didn't realise it was 3for2 on make up and the lady at the till kindly helped me, but there was an older lady stacking the make up who rude... See more

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Rated 5 out of 5 stars

Superdrug Bramhall is a fab store and is always a pleasure to visit! Sharon is so helpful and friendly every single time, she really goes above and beyond to make sure you find what you need. The... See more

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Rated 5 out of 5 stars

Superdrug cranbrook road. Ahsan sales assistant was really helpful in terms of everything!. Very kind and attentive to customers not just me. He’s very knowledgeable about products available in store.... See more

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Rated 5 out of 5 stars

Caroline was perfect when I called into the Hove store last week. She was very helpful and thoughtful in anticipating my needs ahead. Also, for the first time in ages I remembered that my loyalty card... See more

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Rated 5 out of 5 stars

The Service from Daphne at the Hammersmith Branch was exceptional. I had my vaccine appointment this afternoon and she went above and beyond to ensure the vaccine was safely administered. She was ex... See more

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Rated 5 out of 5 stars

Jana from Kingston store did an amazing eyelash tint on my very short, sparse eyelashes making them look amazing. Thanks soooo much for making my eyes look fantastic. Highly recommend 10/10

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Rated 5 out of 5 stars

I had a great experience getting my eyebrows done by Khushbu at the new Westfield White City store. She has such incredible skills and expertise in threading, and is always so kind, considerate and gr... See more

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Rated 5 out of 5 stars

I am permanent customer of Whitechapel Superdrug.i love to shopping here just because of team are very friendly and helpful. Whenever I visit store a lady her name Tanzina, She is a team leader very... See more

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Rated 5 out of 5 stars

Beautiful new store, excellently organised and absolutely fantastic service by Molly at the till as she was very welcoming and helped me sign up to the health and beauty card. The Broadmead store is c... See more

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Rated 5 out of 5 stars

During my visit today 08 10 25 at the Cornmarket branch in Derby I was served by Emma. She was super helpful, pleasant throughout my visit and advised me on a range of products. There was no rush or... See more

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Rated 5 out of 5 stars

Visited Lowestoft North Quay Retail Park today. Thankyou so much to Sam for her patience. Between us we had 6 perfume pods and 4 Starbuy fragrances. Excellent service thankyou again.

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Rated 5 out of 5 stars

Megi in Marble Arch is amazing! this is my second time coming to this superdrug, and both experiences Megi managed to help me find the products i was looking for, and she’s really good with shade matc... See more

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Rated 5 out of 5 stars

Westfield White City Khushbu is absolutely amazing. She has been doing my eyebrows and upper lip for many years in the superdrug in fulham, north end road. She is super attentive and skilled. I o... See more

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Rated 5 out of 5 stars

In 2024 Nasar at the Cornmarket Superdrug Derby took my blood pressure during a flu vaccine and gave me some frank and honest advice about my BP, obesity, etc. Following this I made lifestyle changes... See more

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Rated 5 out of 5 stars

I’ve been a loyal customer of professional manicurist Zhen at the Marble Arch branch in London for over 2 years and 3 months, and I can confidently say she is the one and only! Her service is excepti... See more

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Rated 5 out of 5 stars

Surovi superdrug Romford liberty The cashier surovi is an angel. I have visited to super drug liberty , the girl survived was very helpful on the til she smiled at ne & was asking how was my day... See more

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Rated 5 out of 5 stars

The Superdrug branch near Poundlands at Birmingham City Centre. Kath, who was my cashier, was absolutely amazing and welcoming. She was positive and even helped me with a student discount which I had... See more

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Rated 5 out of 5 stars

Came to Wimslow road Superdrug for my makeup stock up, Dillon was so helpful and got me the best deal on 3 for 2. Wouldn’t have known without his assistance so it was really appreciated he was also ju... See more

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Rated 5 out of 5 stars

I had good experience lanya in Hammersmith branch assisted me she was professional and has much patience with me . Good work with your smile and positive attitude towards the others . And thanks for y... See more

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Rated 5 out of 5 stars

I visited today Superdrug Lakeside,I love the store everybody is so nice and polite if you need help they and happy to help you . Today girl name Shanjida served me on till she is very nice and hel... See more

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Rated 5 out of 5 stars

I went into the newmarket branch today and the manager Ed was so very helpful towards me to help me find eyelashes and black lip stick for my daughter. We definitely need more people like him in the w... See more

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Rated 5 out of 5 stars

Westfield White City Khushbu Face threading bundle I used to get my eyebrows threaded from her when she was located in Fulham, I then found out she had relocated to White City and had to make the... See more

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Rated 5 out of 5 stars

I was browsing makeup and the lovely store assistant Zehna in Superdrug Crawley informed me with a smile that the products were 2 4 1. She was very helpful in recommending skin care and make up for my... See more

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Rated 5 out of 5 stars

The Superdrug store in Westfield Stratford Qurat did my eyebrow threading & she did a fantastic job! I was shocked at how beautiful my eyebrows looked after & so so happy with the result! I will defin... See more

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Rated 5 out of 5 stars

Helpful friendly staff at Kings Lynn Thank you Karen and your friendly smiley trainee who helped me on Monday. Also another member of your team who located a product I couldn’t find and showed me s... See more

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Rated 5 out of 5 stars

My experience today at Superdrug Battersea was amazing Amna was very welcoming and receptive towards me and other customers. She went above and beyond to help me find my foundation shade match. She ha... See more

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Rated 5 out of 5 stars

Had my hair restyled into a shoulder length bob after having my hair long for as long as I can remember! Cara made me feel at ease with this big change and had great advice for styling my new doo :) t... See more

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Rated 5 out of 5 stars

Fatiha has always been the SWEETEST and most friendly woman to both me and my daughter. She literally makes my little trips to Superdrug feel like so much more! She brightens everyone’s day and shared... See more

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Rated 5 out of 5 stars

I decided to get my ear repierced after a gap of more than 20 years. Abbey was super helpful in establishing the right spot to avoid the scar left by the precious piercing and very thorough in going t... See more

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Rated 5 out of 5 stars

I was asked by Sarah if I needed any help finding anything and I did! She helped me look for my Nivea face cream which was difficult to locate, but she did find it so kind and said she was glad to hel... See more

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Rated 5 out of 5 stars

Jubeda at the Stratford Westfield branch was super helpful, she knew the fragrances and knew the offers and was able to provide the best customer service, I’m very pleased and will visit again as she... See more

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Rated 5 out of 5 stars

I am a regular customer at the Beauty Studio Fargate Sheffield. I have my brows, lashes and nails done there by Emily and I cannot praise her enough I always leave happy and impressed. Emily is excel... See more

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Rated 5 out of 5 stars

After discovering my order had been left outside in the recent storm it was completely ruined,I told Superdrug who got back to me the same day and not only that they sent me a replacement..You can't b... See more

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Rated 5 out of 5 stars

Today i visit superdrug marbele arch to buy a foundation for my wife, in the shop there is a girl name pariya she help me to choose a good foundation. My wife is very happy. Pariy was really helpfull.... See more

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Rated 5 out of 5 stars

I go to superdrug old street just to see Manisha Ji that does my eye brows, She is the only lady in the area that i can trust and i found. She does her job very nicely and i have been coming to her fo... See more

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Rated 5 out of 5 stars

Kelly in your Tamworth store was superb, nothing was too much trouble, showed me products I didn't know had launched( the fragranced cleansing balm). I wish more sales staff were this good at their jo... See more

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Rated 5 out of 5 stars

Elyse Nottingham chilwell store, this was my first visit to get my eyebrows and upper lips threaded and I wasn’t disappointed. Elyse was really quick and did a really good job. I would recommend this... See more

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Rated 5 out of 5 stars

I was struggling to get hold of cholera vaccine, with other pharmacies providing very unsatisfactory service only to tell me on the 4th call I followed up with them that they were unable to get the de... See more

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Rated 5 out of 5 stars

Brilliant service from Ace at Superdrug in bourne today! I only went in for one perfume and left with three thanks to his amazing recommendations. Friendly, helpful, and a real credit to the store!

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Rated 5 out of 5 stars

The lady who served me was amazing and very friendly, even though there was a commotion going on with someone stealing She was great and polite, her name was Fatiha (lady in a Hijab) She made my s... See more

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Rated 5 out of 5 stars

Sonal from Westfield Superdrug was so friendly and she gave me lots of options on the piercings. She was knowledgeable and friendly and I appreciated her. It was a spur of the moment decision but she... See more

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Rated 5 out of 5 stars

I had an amazing experience with Zainab at the Wilmslow Road Superdrug, she was serving me at the till and was so friendly and patient with me. I am very pleased with her customer service.

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Rated 5 out of 5 stars

Amna was very helpful towards my needs and assisted me immediately what the products I was looking for and also give me further great recommendations of the items. Keep going with the great work that... See more

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Rated 5 out of 5 stars

Fahima, was amazing .. I had brushed her off at first but when I did ask questions she was truly helpful. Will be back to purchase all her recommendations xxx

Company replied

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Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Perfume Store

Information provided by various external sources

Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35


Contact info

4.8

Excellent

TrustScore 5 out of 5

116K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Fantastic service, Will come again

Had a lovely woman from Sheffield Meadowhall called Natalie. She was absolutely perfect for doing my nails; she was very kind, also did my nails very well, and usually when I ho get my nails done, people act as if I’m an inconvenience and hurt me. However, Natalie was completely the opposite, and on top of that, if she couldn’t get any better, she was very friendly and kind even though I saw just how busy she was. Thanks to her, you’ve got a regular now.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous treatment

I had a great threading experience. Pooja was kind, attentive and thorough. She is always gentle and so clever; she gives lovely advice.

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Professional advice

Hi, I popped in yesterday (11/10/25) to find some moisturiser for my new tattoo and JT was incredibly helpful, advising me what sort of product would be safe to apply to the healing skin. Would recommend, 10/10!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service Chat

I spoke to a lovely lady named Tanisha through the online chat, and she was so helpful! She helped me quickly sort out the issue I had with my parcel delivery, then arranged a replacement for me right away. Everything was handled really efficiently and professionally and I really appreciated this! Thank you, Tanisha!

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible appointment management in Beckenham! Don't waste your time or money.

I had a flu appointment booked in Beckenham, I arrived on time only to find out my appointment should have been cancelled due to staff illness. People get sick, that's fine, but the store made no attempt to cancel any appointments. The locum pharmacist was unable to rebook my appointment in store, and worse they were still taking appointments for the following day even though they expected the same staff to be off sick. After being out of pocket due to parking and wasting 45 mins off work, I contacted customer service only to be told that there was nothing they could do - no discount off a future appointment as "the pharmacy are a separate team" - no idea why they couldn't have contacted them!. In the end I went back to Boots, where the appointment management is considerably better, and had my appointment on time!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Great

Thanks to imran at Whitechapel for being so helpful

12 October 2025
Unprompted review
Superdrug logo

Reply from Superdrug

Hi Steven,

Thank you so much for taking the time to let us know how helpful you found imran. I’m going to pass your comments on to them, I’m sure you’ll make their day.

Hope you have a great day.

Thank you,

Rated 5 out of 5 stars

Megi in marble arch was really helpful…

Megi in marble arch was really helpful to me. Amazing worker

12 October 2025
Unprompted review
Superdrug logo

Reply from Superdrug

Hi EL_IOZIE,

Thank you so much for taking the time to let us know how helpful you found Megi. I’m going to pass your comments on to them, I’m sure you’ll make their day.

Hope you have a great day.

Thank you,

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