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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various facets of the service. The delivery service is a significant pain point for many, with consumers reporting issues such as delays and failures. People are also unhappy with the overall service quality. Consumers have also voiced their frustration with customer service, citing difficulties in getting assistance or reaching the company. The location and contact methods have also been mentioned as areas of concern. The general consensus is that the business needs improvement across these key areas to meet customer expectations.

Based on these reviews

Rated 1 out of 5 stars

I ordered something from a company called MADE BY DESIGN on the 11th July and still wait for the package to arrive. it was supposed to be a 3 day delivery. the parcel has been held in a GATEWAY sinc... See more

Rated 1 out of 5 stars

Dysfonctionnement du Locker et impossible de le prouver colis perdu, voler 🤷🏼‍♀️ je ne sais pas mais impossible d'avoir gain de cause 👎🏼

Rated 1 out of 5 stars

So was it chronopost workers that tried to kidnap that woman in the video or were they just using the van? Either way, terrifying. If your company is a front for human trafficking then just know you'r... See more

Rated 1 out of 5 stars

Absolutely awful scam. They never sent me any communication about my package and the track and trace info says they "delivered it to a neighbour" in a TOTALLY DIFFERENT CITY. I contacted the seller,... See more

Rated 1 out of 5 stars

i will give zero if i could. trash company. i wait for my packagee home in whole day. and suddenly i got a message that receiver isn't home so they will delivery to a parcel point. WTF. stupid and unp... See more

Rated 1 out of 5 stars

Chronopost stole 3 packages on 2 different days this week! For two packages they provided as a proof of delivery a line, not anyone's signature. The total loss is over 300 euros. Their customer servic... See more

Rated 1 out of 5 stars

Chronopost is complete krapp. don't use it. go to DHL, UPS, any other service but this one. the service clientele is completely useless. on three separate occasions, a delivery is "prevu" f... See more

Rated 1 out of 5 stars

Awful. Didnt respond to my messages and the callcenter is only in French. Which is ridiculous if you ship international. Dont speak English or Dutch. Terrible company, avoid at all cost.

Rated 1 out of 5 stars

I was tracking the driver, at the time of “failed delivery” he was still not near my house. He never even attempted to deliver, but the reason of failed delivery is “security code not provided”. Ter... See more

Rated 1 out of 5 stars

I never received the package I was sent.,there isn't absolutely no way to get in touch with this company its a total Scam, they haven't any consideration with their clients they take your money and yo... See more

Rated 1 out of 5 stars

I have been trying to sell an item for $130. This been going on since Christmas, and now near end of April. the Director notice that the employees where doing bad things. They keep demanding more mone... See more

Rated 1 out of 5 stars

Waited a week already but the shipment havent left france yet. Never using chronopost ever again. I have even paid for their service and my shipment just got postponed by 24 hours

Rated 1 out of 5 stars

sent pacage to uk from france on sat pacage went to bordaux stayed there until wednesday went to paris and is now in transit somewhere!!!how long does it take !!!!!!

Rated 1 out of 5 stars

They are SO bad I've come to the point I refuse to order from any site that uses them as a shipping carrier. If I could choose I would never ever deal with them again. They charge 21 euros for jus... See more

Rated 1 out of 5 stars

The most disgusting service I ever met. Cheaters and Liars! I have never ever seen such a disgusting company. We have ordered a package from Amazon and paid for the home delivery. We got th... See more

Rated 1 out of 5 stars

The worst company in France. To be avoided and avoided like the plague. My customer paid €70 for an international package and was never delivered! Incompetent and dishonest.

Rated 1 out of 5 stars

Chronopost are thieves. Delivery driver claims to try to deliver, stating there is an 'issue with the address', however never actually attempts delivery. Then package is 'lost'

Rated 1 out of 5 stars

Chronopost did not just "deliver" the package to the wrong address, they delivered it to the wrong COUNTRY, at 210 km from the delivery address, and when I contacted them for this, they told me that a... See more

Rated 1 out of 5 stars

Ich erwarte ein Packet, Chronopost wurde als Spedituer gewählt und ich habe bisher nur eine "mögliche Verspätung" als nachricht erhalten. Der Kundenservice ist nur auf Französisch möglich und... See more

Rated 1 out of 5 stars

Iwas selling an item, the person live in the US, and he use Chropost, I never heard of it. I have to by gift cards for delivery so I did, but they keep demanding more, and there excuses was I keep d... See more

Rated 1 out of 5 stars

Totally unacceptable service from Chronopost! I was expecting a delivery from a favourite UK supplier which basically never turned up. Firstly I recieved an email giving me an hour slot to expect my... See more

Rated 1 out of 5 stars

you are faster getting on a bicycle and riden 700km up and down then this useless service . that is if it ever arives.

Rated 1 out of 5 stars

The worst delivery company I’ve had the misfortune to experience. The customer service was abysmal and there was a lack of communication. Since I’m an international student I ordered a big Ikea or... See more

Rated 1 out of 5 stars

Drivers don't show up and report that the client was not there

Rated 1 out of 5 stars

Based on one experience, Chronopost is extremely poor at delivering packages, even in their native Paris. There is no way to contact them via emai... See more

Rated 1 out of 5 stars

405-2310661-7478739.no delivery again. Shocking and unprofessional.

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TrustScore 1 out of 5

816 reviews

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