Clickncell Reviews 152

Update: Literally within minutes of my review posting, Clickncell reached out to me via text message to inform me that they are having issues with their site and email.

Less than an hour later, they sent me the quoted amount for my device.

Unfortunately, there doesn’t (currently) seem to be a better way of communicating (due to the above mentioned issues), other than this review process.

Thank you Clickncell for quickly handling my issue. (Hope your site and email issues are resolved as quickly)
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Either a total scam or absolute garbage customer service… or both.

I sent my iPhone 14 Pro Max into them, which they received on July 29th. The only response I’ve gotten from them is an email on July 30th, stating a status update of “Received”.

Here we are, two weeks later, still no payment, still no update to status, and no response to my email inquiry. Their listed number goes straight to voicemail.

I would understand if they were a little backed up and needed a few extra days for processing, but communication with customers/clients is essential… especially when you tout that payment would be made in 24 hours.

If you value your item, find another business to work with.

Shame on Swappa for continuing to have them on their site, as well.

Phone was received, scratches were noted on my device which is 100% inaccurate however I accepted the offer at $38 less, no big deal. Then I receive an email hours later to ship my device to them. Feels like a total scam at this moment. I requested the Apple Pay method and haven’t received anything yet. Their phone number listed goes straight to voicemail and then the mailbox is full. Where is my payout? 201-783-2314 James Touw. Send the money Apple Pay, let’s go.

Update 8/14 10:39am
I have reached out for help through swappa.com whom advertised clickncell as the highest initial offer for my iPhone 13 128gb.

I sent my phone to clickncell with the label they provided, the phone arrived on Saturday 8/10 - I opted for the Zelle payment and it was supposed to be within 24 hours...It's Tuesday and I still have no payment - NOT sure what my next step will be

This will be my final review for SaveGadget. Oh wait, sorry I meant to say QuickTrade. Wait no, ClicknCell, gosh it's so hard to keep track of which reviews to write where sometimes.

This company ClicknCell is fraudulent and review bolsters immensely in as little as 2-3 hours or so from when a negative review is posted, so keep that in mind.

As for my banter at the beginning of this review, I'm making a jab at the fact that there are verified reviews of both SaveGadget and QuickTrade still on this profile meaning that they have "asked" for reviews from previous customers which inconceivably ended up on the wrong company profile and were verified, isn't that just so interesting!

A particular favorite negative review of mine on here is by user Rick C. where ClicknCell replies in retaliation that his review is slander simply because Rick wouldn't take down the review of his experience where he never received his phone back after ClicknCell made him a low-ball offer once they received the device, stating it had an issue with it, as they did to me. They negotiated and apparently Rick took an extra $30 for the hassle, which in my eyes, it seems ClicknCell meant for him to take those $30 effectively as hush money. Apparently ClicknCell understood that he would remove his review on the phone call where they negotiated those extra $30, but I'm glad he didn't because it really highlights the kind of people you are possibly going into business with.

Don't send this company any amount of phones, you will not receive the money you're initially quoted for them in a timely manner/without applying pressure after they receive them. Even less so if you send in more than one.

***Final Update, did receive money. Should have never come to this. I still stand by my review and do not recommend.
**Update, they responded to the review and made more false promises. Still no answers, still no money. This place is a joke and a complete rip off.
TOTAL SCAM!!!! Same experience as all the TRUE reviewers. Sent a phone, no money received, no response. In hindsight the positive reviews are clearly fake. Don’t waste your time. You’re welcome “Justin” at Click N Cell for all the free phones you’ve gotten. People like you disgust me.

Sent in iPhone and no response yet. It has been more than a week they received the phone. Poor customer service. Calls go directly into voicemail.

Update 08/13/2024:

Finally payment has been paid after trustpilot review. Not happy with the process.

Selling my old ipod to ClicknCell was incredibly fast and easy. The process was straightforward, and I got my payment through PayPal within a day. I highly recommended their service to anyone looking to sell their electronics.

I sent in my old phone to ClicknCell and was amazed at how quickly I received my payment. The entire process was seamless, and they offered a great price. I highly recommended their service to anyone looking to sell electronics.

ClicknCell made selling my old tablet a stress-free experience. They provided a fair quote, a prepaid shipping label, and I received payment quickly. Their service is reliable and efficient. I'll be a great customer for sure.

I traded in my old smartphone with ClicknCell and received payment faster than I expected. The entire process are straightforward and hassle-free. I'm very happy with the service and will definitely use them again.

ClicknCell is by far the best service I've used foe selling my old electronics. They offer competitive prices and fast payments .The process is simple and their customer service is excellent. Highly recommended!

I was impressed by how quickly they processed my trade-in. I received my payment within a day of them receiving my device. The process was very straightforward, and their customer service was top-notch.

Been waiting 5 days for payment, they will email you back and tell you that payment will be sent but it won't be. Excuses after excuses for why payment hasn't been sent, steer clear of this company. They offer good money for your used devices but if you can't get paid it's no good. Hopefully the Better Business Bureau can get my money but I have my doubts.

UPDATE
Moments after this review was active I finally received my money, should have to be this hard to get paid

honestly he does pay higher payout just takes him a little longer very nice guy thanks Daniel

I was a bit nervous about sending my game console to ClicknCell, but I'm so glad I did. The process was straightforward, and I received my payment via within 48 hours. They even offered me a bit more than expected. Great service!

Don't sell your products to this company.
They have received my item over 10 days with no response and payment.
Update: Finally the payment was received on 7/12 with the assistance of the customer relations team, who also provided compensation for the delay.

I sent in my old iPhone and within a day, the money was in my PayPal account. The entire process was so smooth and hassle-free. ClicknCell definitely exceeded my expectations. I'll be using their service again for sure!

ClicknCell made selling my phone a breeze. The online form was easy to fill out, and I received a prepaid shipping label. My payment came through via PayPal just a day after they received my device. Couldn't be happier!

They claim they will have your payment ready in 24 hours. Now I get it, maybe they are overwhelmed with phones they have received. But don't advertise that you can make payment within 24 hours. Sent out my phone on June 29, 2024 and it says they received it July 1, 2024 and here we are July 8, 2024 and still no payment, no answered calls, and no answered emails. Wish they would put all these bad reviews (there's a ton) on their front page so people like myself and others can be more aware.

Update: Funny how a 1-star review got their attention. Sent an email at 9:10 this morning and by 1:27 I finally got an answer back. They claim my phone has a dead pixel and can only give me $150 of my $493 quote. I know what a dead pixel looks like and I would never have sent my device if it was defective. Last email I sent was to send me my phone back. We will see the outcome.

Final Update: Never got my phone back so I kept emailing the to see what was going on. Finally, on the 30th of July I received $280 of the $493 I was quoted after going back and forth through email.

New Update 08/13/2024: HaHa! Now they are claiming defamatory on this review. What is the point of posting on this review site if you can't give your honest opinion? So, I will be deleting some things to appease these people, and I will probably have to delete some other things in the future. They ain't taking away my 1 star though ;)

Selling my old gaming console to ClicknCell was a great decision. Their process was fast and simple, and they paid me more than the initial estimate. Their customer service was responsive and helpful throughout.