Web Trade-In LLC Reviews 227

These guys paid far more than one of their largest competitors offered and paid fast within the very next day via Zelle. Highly recommended. They also buy broken phones.

I shipped them a carrier phone for which they quoted roughly $600. The phone was barely used for few hours and I did not like the OneUI from Samsung and chose to move back to Pixel and thus thought to trade it to them as I was out of return period. They got back to me stating the phone was financed with the carrier and they never provided any proof for that. I, however, did send them proof of my account showing the device was completely paid of few weeks back and have already been unlocked. Their counter offer for $600 was roughly $250. LOL.
Initially I thought their process have flawed but then the very same week, they revised the quote and now same device is being offered roughly $420 instead of $600. They had no intention of honoring their initial quote of $600 so they made up an excuse to put the blame on the non existent device condition.

I did received the device back and unfortunately, the screen had smudges on it. I sent them the device with a screen protector on and they chose to remove that and sent it without any screen protection. A $600 device!

This would be my first and last interaction with them.

This was my first time with web trade in and it was a success. My only critiques is that they need to respond to email in a more timely manner and I would like to see them extending the quote for more than 14 days so customers can have more time to send them their old device

Was skeptical in first, it turned of to be an awesome experience, they never delayed to reply to me and updated me every step of the way. They just earned a lifetime customer because of their amazing customer service.

Very honest business, I rated my device as flawless, they sent me video showing the flaws that I did not notice in the first place as requested. They paid the highest offer for the good condition iPhone 14 Pro. Will do business with them again.

I rated my iPhone 14 Pro as “flawless”. Upon receiving my phone it was rated at 95/100 due to some barely visible tiny scratches by plug-in port and a few other scratches that they claimed were caused by my Otterbox cover that was put on day one. Screen was perfect. They offered $110 less than my original offer for a few tiny scratches barely visible to naked eye. Crazy! Interesting reply. Why compare my 14 Pro to a 13 Pro? Ahhh... now web trade-in has deleted their post which clearly stated that they compared my 14 pro to a 13 pro rather than responding to my question of why they would do that. Compare apples to apples!

Fair price. Easy shipping. Quick turnaround.

Legitimate. Did the usual thing where these sites list higher prices than they want to pay. Then low ball you a little bit after they get your phone, it was expected. They took $50 off bc they said my mint condition phone was unlocked, but unlocked from T-mobile...so less valuable than I guess a unlocked phone bought directly from samsung.... kinda bs... but its always something. Other than that, these guys had good comms and sent the $ quickly via zelle.

Very easy … very fast payout! Will use them again

They are sharp and crisp with what they do and handle things. Simple.

Great experience and very fast pay out.

They paid $185 for my at&t financed iPhone 14, other people were offering 120. Thanks a lot!

Awesome experience. They paid 820 for my Verizon unlocked iPhone, no low ball as long as you send in device as described.

Quick and easy trade in. Decent offer quick pay

I had an incredibly disappointing experience with this refurbisher, and I feel compelled to share it as a warning to others. I shipped them three iPads: two practically new M4 iPad Pros, each with fewer than five battery cycles, and a fifth-generation iPad Pro. I took great care to clean and pack each device myself, so I know they were in flawless condition when I sent them.

After waiting over a week, they finally inspected the devices, only to get back to me with revised offers, claiming that the iPads had scratches and downgrading them to a lower condition. This was shocking, considering the care I took before shipping. It’s hard not to feel suspicious about this sudden change in assessment, especially when they couldn’t provide any clear evidence of the supposed scratches.

To add insult to injury, they then applied today’s lower market prices, rather than honoring the original offer prices I received when I initiated the order. This means I’m losing at least $100 per device due to their pricing and condition changes. And getting in touch with them to resolve this has been a nightmare—they respond at a snail’s pace, sometimes taking more than a day to reply to each message, even if I answer immediately.

This entire process has left me feeling frustrated and let down. I’d strongly advise anyone to consider more trustworthy alternatives like GadgetPickup or BuyBackSurgeon, which seem to handle customer service and pricing with far more transparency and respect.

PS: I also want to highlight that this company went to great lengths to pressure me into removing my negative feedback from Trustpilot. They repeatedly offered me money in exchange for deleting my honest review. It felt extremely unprofessional and manipulative. While they are very skilled at justifying their actions, as evident in their detailed responses, I won’t stoop to their level by fabricating or distorting the truth. My experience speaks for itself, and I believe potential customers deserve to know what they might be walking into. Transparency matters more than any payout they might offer.

Wonderful experience! Better offer and customer service compared to Gazelle

Ended up selling two items to them, both went great, received promptly, found to be in conditioned as I had described, and paid promptly. Would do business again with them.

They were prompt and honest. Will use them again in the future if the need arises.

I was stressed beyond belief but it’s truly legit. They communicated and let me know what was going on if I ask any questions,

Paid quickly and a good price for my iPhone 15 pro