Equals Money Reviews 483

Equals transformed the management of our charity's limited volunteer expenses for the good. But now they have "sneaked" in a £25 per month charge, I'm looking elsewhere. Our total Equals transactions... See more

Great service. I could not log in to my Equals. My personal contact person, Felicia Chetty was very responsive and giving me all information and guidance until the problem is solved. Very quick resp... See more

Agent Sanele Nyawo was quicky responsive and kind. I lost my old SIM card and i was panicking about not getting access to my account or it taking Time before I access it but she helped me within an ho... See more

Thanks to Thabiso from Equals Money who helped me change the mobile number assigned to my account so that I could login. It was simpler to do than I imagined whilst still going through all the appropr... See more

I was very grateful for the way the Equals employee Ethan, very patiently worked his way through several issues which were cropping up in trying to activate all our users on the new system. It took o... See more

Since the transition to the new system I have had a number of minor queries, some via telephone, some by email and I have always found the customer service teams to be very helpful. Even when my rece... See more

Wonderful service. Very quick in response. Personal contact person keep you updated with your problems, until the problem is solved. Ethan helped me a lot, very kind and professional.

Agent was very thorough in their approach to my query and quite polite. Didn't take long to help me resolve my concern. Equals made it fairly easy for us to contact them and the wait wasn't long.

I had a pressing issue with my card, and Equals Money resolved it with speed, precision, and genuine care. A Special thanks to Nokulunga Gamede, whose swift response and professionalism were nothi... See more

I have used many international money exchange firms before and so far I think this is the best one. What I like about Equals Money is the advanced platform and the personal touch. Allan is a great guy... See more

We have used Equals for several years, both for business and personal money, and not had any issues. The exchange rates have been very good, transactions have been quick and the web site user inter... See more

I rarely write reviews but our Company have used Equals for the past two years and have found their service and personal attention to our needs first class. The major players in the banking world who... See more

I have used this forex service before and 8 years on they still are providing excellent service. My handlers were Matthew and James who both went above and beyond. Matthew guided me through the who... See more

I was to so impressed with the kind help, guidance and support from customer service agent Minenhle Ngcobo who was extremely helpful under pressure and dealt with a complicated process of internal tra... See more

I had problems (well, it wasn't me, it was the Equals system which wouldn't send me a code) with accessing online details for my replacement card. After dropping an email to Ethan, he came back prom... See more

No wait time to get through to the help desk and great support from Thapiso when I did. Solved my query and followed up with an email with relevant information to help if the same problem occurs in th... See more

I contacted the help line by email Saturday as my card had been declined due to no funds even though main account was showing good balance the card balance was zero. This was rapidly corrected. Very g... See more

Thabiso was incredibly helpful and made everything so easy. He even proactively sent me further instructions for future reference, which was a great touch. He's a great guy!

Great service provided by agent Thabiso Molefe. Prompt resolution to my online issue. Also followed up with an email to explain the necessary steps for future reference.

I have been using Equals Money for some time to buy cards for visiting doctors. From time to time I have had to ring Equals to ask for help with issues such as card activation and the people I have s... See more

Firstly, I only waited around a minute for an agent to answer which is already a huge plus. Then I had a problem setting up my account and Thabiso Molefe was super helpful and patient, helping me se... See more

I work with Adam who is very responsive and helpful. Recently I have been using their online booking system which is very easy to use and quick. I rarely get lower rates for my business than working... See more

Having some issues with activating access for some members of our team, I called Equals Customers Support and Thabiso was very helpful, explained everything and took the time to ensure all is sorted.... See more

Felicia C looked after my enquiry. Her response was swift and rapid. It is what we are looking for in our industry.

Great experience while speaking on the telephone with Thasibo today. I had to administrate two user profiles on Equals platform and Thasibo has kindly helped me to amend some details with ease and pro... See more

My experience today was absolutely fantastic my agent - Thabiso was clear, polite, very knowledgable and did a fantastic job at making it all happen. Thank you very much for your help.

I just want to say thank you very much to Ethan who helped me a lot today. I had a difficult situation that took me days to see how to solve this and in just a few minutes he could solve everything wi... See more

Thapiso is the best! He saved my day to be honest. I had an issue changing my phone number activating my card, he was really patient with me and was super nice and supportive. I would give him 100000... See more

I called customer service and Thabiso attended me. They were very helpful and addressed the issue i had with the website to the respective department. Thanks for your kindness!

Any issues that crop up are always resolved swiftly. Agent Thabiso Molefe was very helpful & professional. Thank you!

Thabiso was very patient dealing with me as I had to put him on hold to resolve other matters. All requests were successfully completed with high professionalism.

Great support. Thank you very much for help and follow up from Ethan Khan. It was useful and all problems were solved.

Thabiso was incredibly helpful! He was helpful, very knowledgeable and patient with on the call. And super friendly! He is truly amazing at his job!

Ethan Khan helped me with an enquiry I had, he was really helpful and very efficient.

Ethan K looked after my enquiry today. The response was swift and fast, which is greatly appreciated

I spoke with Thabiso Molefe to resolve a long standing issue I had been experiencing. He took the time to resolve my issue promptly and was incredibly patient whilst helping me. Thabiso was incredib... See more

I had some technical issues with logging into my account, and when I called, I was truly impressed with how Thabiso Molefe handled the whole situation. Honestly, I have never felt this positive about... See more

After frustrations for several weeks with the main account manager on this account who did not sort issues repeatedly, Thabiso Molefe from the customer support line sorted everything in one phone call... See more

The support provided by Equals Money was excellent. Thabiso took me through the process step by step, ensuring I understood what was being explained at each stage.

The issue I was experiencing wasn't able to be resolved immediately, however, the individual with whom I spoke with was very friendly, helpful, patient and understanding. Between the two of us we were... See more

I am glad to mention that I am proud of the Equals Money Team for their responsiveness. I got all the support I needed timely and seamlessly. Special thanks to Minenhle Ngcobo who followed up with ema... See more

I recently needed to update the phone number on my Equals account, and I was fortunate to be assisted by Thabiso Molefe. The service I received was absolutely outstanding from start to finish. Tha... See more

Big thanks to Ethan Khan for his help and professionalism.

I have a very good experience with Equals Money. They understand situations and give quick solutions to customers. Thabiso Molefe gave me a very quick, helpful, and critical support for my queries.

Great Customer service! Thabiso Molefe was friendly, patient, and knew exactly how to help. He took the time to understand my issue and walked me through the solution clearly. Everything was handl... See more