Saxo Group Reviews 7,788

Staff very helpful but perhaps a bit short or unfamiliar of dealing with overseas clients. After numerous calls and emails stretching over three months, a simple set of steps were needed to solve th... See more

Vivek understood the issue I was trying to convey, went to look for the "why it happened" and called back promptly saying its already corrected on the system.

An enjoyable evening event, not quite what I expected (smaller number of invitees) but more intimate and wide ranging presentation, questions and social discussion. Good to know other users have simil... See more

Vivek was patient with me while we were on the phone. I had to login to ascertain the email I had used for Saxo. He was holding on to the line while I was attempting it. We resolved the issue.

Recently I was invited to the Saxo Bank office in Canary Wharf London for a presentation about UK current political and economic affairs held by Helen Thomas CEO of Blonde Money and Neil Wilson invest... See more

Great platform. Great service and product. ISA and Cash accounts. I should add that the API is also nice to have whether you simply want to automate reporting or actually want to trade and do... See more

The saxo go app is so easy to use, even for an idiot like me! The support service they provide is excellent, both on the app and importantly on the phone as well. They are available at all times of th... See more

Saxo investor temps you to invest with promotions, and after a few months they request complex, often private info on years of income, private details of real estate buyers etc. Questions became more... See more

Excellent Platform - quick and easy to learn how to get around, add stocks that are of interest, place orders etc. There is a lot of info provided in each share, plus daily newsfeed within each sto... See more

Requested to register bank account for withdrawal and got it done within reasonable time. No questions asked except for request for proof of bank statement. Once they received the bank statement, wi... See more

Trail step need two minutes or less to explain. Obviously, she didn't enjoy question and sent mail. If you don't want to resolve issue, call the meeting or send mail. However, it is much better than w... See more

The only person from Saxo team who helped me was Himanshi. My account was blocked since March,12 as I had to update my personal information and submit my renewed recidence permit, which I did the same... See more

Marta was polite and her tone was soft, she listened to queries carefully and acknowledged the points raised. She kept patience and replied to my queries and offered to help on the spot and during... See more

Very good chat with Vivek and he explained everything so clearly,definitely much friendly and professional than others I encountered in the past. hope all the clients could get such solid support.

Call was answered promptly. The service agent, Arpit Ghanhi, was very helpful, called back twice when he said he would after speaking several times with the payments team. He was persistent and resolv... See more

Akshay has done a great job in understanding and resolving my query. He was quick to understand and provide solution on it. He was quite polite and respectful towards customer. Very happy with his ser... See more

I had an account with Saxo that fell dormant after many years of not being used. I didn't realise there was a balance on the account until the Saxo team reminded me. After calling the customer service... See more

I was glad to be able to get help over the phone, as the assistant was very helpful and attentionate. So I would like to thank this collaborator as well as all of the rest of the team.

Himanshi was great. She was informed and went through the steps patiently. Saxobank is a really good platform with a wide range of products and has excellent customer care.

Im an option trader who does iron condors and very high knowledge trades. Saxo we’ve being testing for past few weeks and we have to say we have had ZERO issues. We did a test withdrawal today and... See more

Vivek was incredibly help and appreciated his help to quickly bring my issues to resolution. Phone calls didn't take ages to connect to help desk as well which is always a plus.

The platform is easy to use and presents good value for the performance offered. I also use other Platforms and can say that although a little cheaper than Saxo, they do not offer the same level of de... See more

My bank (Barclay's Bank) didn't send the complete information to Saxo that is needed to make withdrawals. Aditya was extremely helpful to first find out what I needed to do to make withdrawals work, w... See more

Saxo downgraded my account without telling me that it meant that my substantial cash deposits would not earn interest. Upon discover this, I contacted the helpline and reached Shivangi. She was pa... See more

Vivek understood my question about covered calls and he gave a prompt and definitive answer. It was a simple question about my stock being called away but I was unsure about Saxo's procedure for this.... See more

Saxo is one of the best out there, with amazing product coverage and good technology. Charges are a bit high, but you can expect that from a premium brokerage

I had an issue drawing down funds and Himanchi from the support centre was brilliant. She did everything that she was going to do and was proactive and professional.

The support is quite well structured. First through chatbot, and when that did not work, a live support through chat was provided. When that also did not resolve the issue, the support (Aditya) called... See more

The customer support agent was polite and able to resolve my issues quickly.

I had a great evening t the Saxo offices in Bank Street Canary Wharf and looking forward to the next event. Lovely to speak to RMs Daniel and Lucy

Very friendly and interesting people. Great to exchange ideas and learn from experts in a casual environment.

It was a pleasure to deal with Vivek, who proactively helped me along the steps to facilitate my transaction in quick time, while assuring that he was available for any assistance required.

Well, support was excellent, professional and addressed all my needs. The proces is due, but I hope for all positive results

- Knowledgeable - Helpful: went beyond my question to provide additional information that are tangential to my question - Provide clarity on the user interface of the platform

Highly informative, great group of people and host - Helen.

Fast checking for some issues

Perfecto ! Very helpful

Saxobank was a great personalised boutique broker about 10 years ago. Ever since it grew it service to standarized. Now it sends email, where you can not reply. It has partly standardised faulty p... See more

Very dedicated staff, especially Mr. Phil, who supported me in my concerns and did everything in his power to ensure that my case was resolved as quickly as possible. Thank you very much.