Kave Home  Reviews 35,493

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the furniture, highlighting its stylish design and solid construction. Many consumers found the products to be good value for money, especially considering the quality of materials like solid oak. People also appreciated the efficient delivery turnaround, with some receiving their orders faster than expected. However, some consumers reported negative experiences, particularly regarding order issues and customer service responsiveness. Several reviewers expressed frustration with delayed or unpredictable delivery times. Some customers reported that the items were lost in transit. Others encountered difficulties in resolving issues with damaged or incorrect items, citing slow or unhelpful customer service interactions.

Based on these reviews

Rated 4 out of 5 stars

I ordered a table (Nahla), which unfortunately arrived with a slightly damaged table top. Probably due to reckless treatment by TNT. The customer service responded immediately to my initial query an... See more

Rated 4 out of 5 stars

On our second time purchasing from KAVE, we ordered a set of garden furniture. The purchase and delivery was smooth and hassle free. We were thrilled with the look and quality of the products. Unfortu... See more

Rated 4 out of 5 stars

The products are excellent quality and stunning, just like advertised. The issue is that delivery takes ages and the updates of the deliveries are slow. Think nearly a month for a small lamp and some... See more

Rated 4 out of 5 stars

Just shop elsewhere. Nothing goes right with them, and the drag their feet when time comes to help out with issues. They've essentially lost one of the items I ordered in transit and no one will g... See more

Rated 5 out of 5 stars

I recently ordered a sofa and something went wrong with the delivery. Sometimes these things can happen of course. Kave Home sorted this issue in a realy professional way. Thanks Kave for the grea... See more

Rated 2 out of 5 stars

So disappointing. Ordered a table, it arrived damaged (probably due to courier). We requested an exchange and having seen the product in our home to swap to a different colour (same model price etc).... See more

Rated 2 out of 5 stars

I made an order of several items in 29 July, on the items description, it was saying that I will receive them in 1 week. In the email it says: Delivery expected approximately between 08/08 an... See more

Rated 2 out of 5 stars

I ordered a sofa from Kave Home, quality is great - look is great. Delivery was delayed, and customer service has been honestly helpless. The sofas are modular, and you need to assemble it, so as I am... See more

Rated 2 out of 5 stars

Wish I'd read reviews here before ordering from this company. Lesson: don't order furniture from Europe?! I imagine post-Brexit issues but maybe they shouldn't sell to the UK market. I paid nearly £20... See more

Rated 2 out of 5 stars

Ordered a Thianna extendable outdoor table. Ordering and delivery all went well but when I received the table the extension section would not connect to the main part of the table - poorly built and m... See more

Rated 2 out of 5 stars

A horrible shopping experience and absolutely chaotic delivery times for my bed. Instead of a single delivery, as is the case with other companies, Kave Home delayed deliveries several times over the... See more

Rated 2 out of 5 stars

Very frustrating customer support service. We've ordered a sofa from Kave Home and they've delivered extra sofa pillows instead of actual sofa base. It happened like three weeks ago, my wife is contac... See more

Rated 5 out of 5 stars

Beautiful design and high quality products. I am very satisfied with all the furniture I ordered from Kave. Easy to request a return when needed. One item came without hardware parts and it was... See more

Rated 5 out of 5 stars

Recently got a ceramic table from Kave Home. Customer service was super responsive, Anano has been very nice and quick on every concern I had. Delivery was arranged by Dachser and everything went pret... See more

Rated 2 out of 5 stars

We ordered the Abilen TV stand, Arlem toothbrush holder and soap dispenser on 1 June 2025. The expected delivery date was between 13 and 20 June 2025, yet to this day we still have not received a si... See more

Rated 5 out of 5 stars

GREAT SERVICE. Bought a sofa but it did not work out. I returned the item and found the entire experience very professional. They organised a delivery driver to come and pick it up and I got to pick t... See more

Rated 3 out of 5 stars

The products are very nice and are of good quality, however, their customer service is very poor. The worse I've experienced in a while actually. I have an issue that I need to resolve. My first point... See more

Rated 2 out of 5 stars

I ordered a sofa from Kave for our new home. The quality of the sofa is very good, good value for the product. The delivery and customer service was an absolute nightmare. They left the sofa on... See more

Rated 5 out of 5 stars

Very good experience, fast delivery, good quality and price. If you buy in Czech better with their website than company who represent their brand - they are very unprofessional and create hell long... See more

Rated 2 out of 5 stars

I really wanted to take advantage of the Black Friday and use Klarna to ease off the payments, but the integration of the website and the application is not optimal. It would stuck on ID check not abl... See more

Rated 2 out of 5 stars

Poor customer service and falsely advertised delivery schedules. This company seems to operate quite like a scam company, which is a surprise as I was advised to give them a go by friends and... See more

Rated 3 out of 5 stars
Verified

very helpful when I called. arriving there a little bit strange how they asked us if we would want the boxes the sofas were in or not - as they use them to ship other stuff.A lot of time lost when I... See more

Rated 3 out of 5 stars

The website is not functioning well, it takes forever to load pages, saving items to wishlists doesn't always work, especially on my phone. I would deffinetly order more if the wbsite was better. Also... See more

Rated 3 out of 5 stars

I'll update this review once I receive the item (+/-) depending on quality. For now, I'm just flagging the delivery is slow and unpredictable. I ordered on 26 Nov, it's now 7 Dec and I haven't re... See more

Rated 2 out of 5 stars

I have bought from this site in the past and I have been quite happy with it. About a month ago I placed an order that never arrived at my home and their courier does not allow me to track the shipmen... See more

Rated 2 out of 5 stars

Terrible customer service! Heaven forbid you have an issue with anything from an online order because there is absolutely no active customer service. The phone team can only guide you to online where... See more

Rated 5 out of 5 stars

Good quality product delivered in good shape by professional logistics company. We had a production error on a furniture ordered from Kave, but when explained to Kave's customer service, they quickly... See more

Rated 3 out of 5 stars

Tried over and over again to contact and speak to someone. Apparently the transporter couldn’t locate my address so returned my order to Kave. Since, I have tried to contact them to help redeliver.... See more

Rated 5 out of 5 stars

We have ordered several pieces of furniture over the past year. Always delivered on time and so well packaged. Each piece was in perfect condition, assembly was easy. All solid oak pieces, with a high... See more

Rated 2 out of 5 stars

Order from 1 december, still haven’t received The missing part. I only get automatic e-mails saying “we are working on it”. I would like to receive my correct order asap, I have been very patient but... See more

Rated 3 out of 5 stars

JE N'AI PAS PU BeNeFICER DE LA REDUCTION DE 20E CAR JE FAIS PARTIE DE LA COMMUNAUTE MAI APPREMMENT QUAND ON CHANGE D'ADRESE NADA ....HERVE WATTEZ

Rated 3 out of 5 stars

Italian customer, deliver was very slow and unfortunately I wanted to return the item and the pick up as of today, 1 month and half after, I have not been contacted for pickup. Most likely it will ta... See more

Rated 5 out of 5 stars

I were a bit worried about buying from Kave as some reviews were not positive and the cost is quite a lot but I have had nothing but a great experience. the product is great, the delivery was super... See more

Rated 2 out of 5 stars

At the beginning of January i ordered a mirror and Nessi lamp. The mirror came on 21.01.2025 in the perfect condition but the lamp was defected. The lamp shade was unbalanced due to the factory error,... See more

Rated 5 out of 5 stars

I was very hesitant to purchase from Kave home, however I am so glad I took the risk. I ordered a customized Martina sofa and I couldn't be happier with the purchase. I was also surprised with the del... See more

Rated 3 out of 5 stars

My order went to an incorrect address - somehow the address got a bit scrambled between Kave Home and the shipper. I contacted TNT (now Fed Ex) and even though they have the package, they said onl... See more

Rated 5 out of 5 stars
Verified

I would highly recommend Kave. So efficient and reasonably priced. We were searching for a coffee table for a number of weeks and discovered Kave on Google. I was a bit doubtful that the quality wo... See more

Rated 3 out of 5 stars
Verified

I ordered 4 dining chairs. After waiting 5 weeks for them they arrived 2 days ago - 2 being the ones I ordered. The other 2 in a different colour. I made this know the same day and received a follow u... See more

Company replied

Rated 5 out of 5 stars
Invited

I bought the Debra 2 seater sofa, and I liked it so much I bought a second! Really good sofas for the price: comfy, lovely tweed-like fabric, stylish. Excellent delivery turnaround times too; both sof... See more

Rated 5 out of 5 stars
Verified

We got the grey Oqui extendable table and are very happy with the design and quality, the table was easy to assemble and is very sturdy, we like it so much we will get the matching dining chairs as we... See more

Rated 5 out of 5 stars
Verified

Great service from start to finish. Shop assistant was friendly and helpful and very clear how delivery works and what option was best for me. She didn't try to sell me most expensive, so refreshing a... See more

Rated 5 out of 5 stars
Verified

My shipment was delivered superfast - just 5-6 days after I placed the order. The service was perfect, the managers were keeping me up to date and were very nice. The sofa is beautiful and of high qua... See more

Rated 5 out of 5 stars

Ordered our garden table from Kave and it arrived when expected and in great condition. Was a bit wary having read some reviews, but my experience was smooth.

Rated 4 out of 5 stars

Bought a dining table from Kave Home and the delivery was quick. Even though it does not affect its usability, it’s a shame that the edge of the table was slightly chipped. However, the customer servi... See more

Rated 5 out of 5 stars

We've worked with this company quite a few times, customers are always happy with the product quality and the team are very professional. We will continue to work with them for the foreseeable future.... See more

Rated 5 out of 5 stars

Since we had just moved into a new home, I placed several orders from Kave Home. Everything arrived on time, but because there were so many boxes, I didn’t initially notice that two small items... See more

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Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Outdoor Furniture Store

Written by the company

Kave Home es la marca de muebles y decoración que lanza más de 40 piezas nuevas cada semana bajo una mirada fresca y ecléctica, así como aspiracional y personalista. Porque cada casa es única y en Kave Home celebran la diversidad haciendo accesible el diseño a todos aquellos que quieran expresarse a través de su casa.


Contact info

3.6

Average

TrustScore 3.5 out of 5

35K reviews

5-star
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1-star

Replied to 0% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars

Good furniture terrible service

They have nice furniture and a good quality for the price, but the delivery process is terrible it is always delayed, the tracking link is not sent and since the customer service ia through a chatbot takes forever to solve any issue. For instance I'm again waiting for a chair to arrive...

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and products

I recently ordered a sofa and something went wrong with the delivery. Sometimes these things can happen of course. Kave Home sorted this issue in a realy professional way. Thanks Kave for the great sofa and the pleasant customer srvice.

Kind regards,

NV

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Long wait for delivery

I’m a solo designer, was choosing some small furniture pieces and chairs for a client. Failed twice for delivery and still in contacting with customer service to get them. Over a months now and still waiting.

Client wasn’t happy due to the long wait and unknown how long more to wait, it’s kind bad for my reputation and business because of this.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Here’s a concise review you could post on Trustpilot:

Ordered a TV furniture from Kave Home and only one of the two boxes arrived. The missing box took over a month to replace.(20/7-16/9) Communication was slow and the delay was very frustrating. Make sure to double-check shipping if you order from them.
Product quality great.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

I have had the KAVE HOME Mailen table…

I have had the KAVE HOME Mailen DINING table (big, 220 cm-105) for only a few weeks, and I treat it with great care, never placing anything hot or wet on the surface. Despite this, the finish has (ASH wood furnir) already started peeling or turning whitish (the original color is ash). The table is indeed very beautiful and sturdy, but unfortunately the surface quality has proven to be extremely poor quality – which is unacceptable, totally disappointing. They got back to me and I hope I will resolve a refund and send it back.

7 September 2025
Unprompted review
Rated 1 out of 5 stars

Awful service and terrible customer…

Awful service and terrible customer support. I ordered a sofa on July 18th, choosing only from the available options because we couldn't wait and needed the delivery within a specific timeframe. The person at the shop suggested placing the order by phone a week later to ensure that the delivery would meet our needs (during the second week of August).They informed that once the sofa would leave the warehouse we would need an extra week for the delivery, and that we ould be contacted when leaving the warehouse
On August 5th, after checking myself due to not having any news, I was informed about a delay, postponing the delivery to August 18th. On August 11th, as I hadn't heard anything from them, I checked again and was told there was no available stock, and a new delivery date was expected on September 9th. Today, they announced another delay; the sofa is now expected to leave the warehouse on September 15th (an additional week delay). I received all these updates only because I chased them; they didn't even provide a justification.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing, still waiting on my order

So disappointed with Kave. I love their products, but their delivery process is shockingly bad.

I ordered mid-August with delivery promised within 5 days. Instead, the order sat as “processing.” After chasing customer service, I received a patronising email saying my order was delayed but “not to worry.”

A few days later, they admitted to “warehouse issues” and promised delivery between 4–8 September. That date passed, the order was still pending, and only after further complaints did they promise partial delivery (8 out of 10 items) between 8–10 September.

It’s now 9 September, and I’ve received just 1 item. Courier tracking shows 2 parcels, yet only 1 has arrived. Their website now claims the rest will arrive between 15–17 September.

This level of incompetence is unacceptable. Kave has great products but their online ordering and delivery system is chaotic, unreliable, and in urgent need of fixing.

17 August 2025
Unprompted review
Rated 2 out of 5 stars

So disappointing

So disappointing. Ordered a table, it arrived damaged (probably due to courier). We requested an exchange and having seen the product in our home to swap to a different colour (same model price etc). We were told we would need to return and place a new order. We were refunded only partial delivery costs of the initial table and spent ages trying to get a discount code to match the first time shopper offer from customer service, as this repurchase was classed as our second order. New table has just arrived. Was left outside in pouring rain all day by delivery driver, and again has defects. Incredibly disappointing as aesthetically love the look of a lot of there products but will not be ordering from them again and expect to be reimbursed for the trouble.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Return has not been credited - still waiting weeks later

I ordered a table and the process was fine. However, it was not suitable and the return has been so far a horrendous experience. I planned to return the table and repurchase something similar but I won't now. I had to contact the company several times to arrange a return and now it has been picked up - nearly 3 weeks ago - and I have not received a refund which is very worrying. I have emailed Kave 3 times and no response. I will have no alternative other than to reverse the charges on the credit card or sue them

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Furniture arrived broken

Furniture arrived broken. Sent photos of the damaged part. Kave will not respond. They are simply expecting me to walk away. I won't be doing that.
If buying from Kave home pray it arrives in good condition because they don't reply when there is a problem.
It will now be a legal route for me.

22 July 2025
Unprompted review
Rated 2 out of 5 stars

Poor delivery

I made an order of several items in 29 July, on the items description, it was saying that I will receive them in 1 week.
In the email it says:
Delivery expected approximately between 08/08 and 20/08.
Now it is 25 August and I still didn't received anything.
I complained to them and received an automatic reply.
The shipping comapany said:
"Good morning, your order is the final platform, which is near your addresse. We are going to contact you to manage the delivery date. But we cannot tell you the concrete date to call you. Thanks for your patience."
Still have no idea on when I will receive anything.

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer experience.

Awful customer experience.

I ordered a bed with an estimated delivery of 15 days. As the date got closer, I checked online only to see the delivery had been pushed back by more than a month. I cancelled because it made no sense and bought another solution instead.

No one from the company ever contacted me to let me know about the delay. When I asked for a refund, they told me it was processed and would take 10 days. Nothing happened. I followed up — they apologized, sent me a document that looked like it was made in Paint, and promised another 10 days. Still nothing.

I asked again. This time they said “five days.” Guess what? Still no refund.

Terrible service. They don’t solve the problem, they don’t explain anything, and they keep making empty promises.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE. Bought a sofa but it did not work out. I returned the item and found the entire experience very professional. They organised a delivery driver to come and pick it up and I got to pick the date etc. I have to say I am so impressed by their customer service and prompt refund. I will be buying from this company again.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the quality

My coffee table was delivered in a cardboard box that smelled absolutely awful — it filled the whole apartment with a terrible odor. The table itself was poorly made: the metal legs had visible rust, and the overall finish looked cheap and careless, as if it hadn’t passed any quality control.

Unfortunately, I can’t recommend furniture from Kave Home. Even IKEA products feel much better made in comparison.

7 August 2025
Unprompted review

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