Pod Reviews 26,405

My pod point home charger was installed 4 years ago. I recently had issues and their customer service was excellent they helped online initially and when this did not resolve issue they sent engineer... See more

After looking for help in the support pages, I couldn’t find anything relevant so got through to a human. Thank you Mark!! He was very helpful and professional and after explaining our problem, he q... See more

Very helpful and accommodating installer. The install wasn’t straight forward and the installer went above and beyond not only to have all the cables hidden and tidy but also to persist with options t... See more

It took actually less than 48 hrs from me selecting the Solo 3s on the Pod point website to having one installed on my driveway. Very friendly installer who explained the whole process, found the be... See more

The installation was postponed twice, so cannot give 5 stars. However, the installer (Tony from Quickcharge) did an excellent job on the day, efficient and very neat. The groundworks required ahead... See more

A little tricky to submit the pre inspection requirements. But they accommodated our request for routing of cable and was fitted on the date and time specified. Engineer had to call back as an earth... See more

I couldn't connect to the new broadband provider at home so called, got through quickly and my issue was resolved quickly and politely by Richard Bartolay who was calm and methodical in his approach.... See more

It took them a long time about 2 months before my unit was installed, we had lots of back and forth on where to install the unit and how to run the cables, however , the manager apologised for the in... See more

My Pod Point installation was completed recently, and the service was excellent from start to finish. The engineer arrived on time, worked efficiently, and carried out the job with real care. He was f... See more

Nathan Fitzpatrick was our installer, he made 2 visits and completed on the 2nd visit. Very polite and knowledgeable about the pod, had no problem answering my multitude of questions. He did a top cla... See more

The installation gentleman gave a tutorial after installing the pod . No question was too difficult. He was so knowledgeable. He has given me the confidence to use the pod and other pods if necessary... See more

Superb Service - the young lad who installed our charger went above and beyond on an absolutely freezing morning. Arrived before 8am and had the job done in 2 hours, he was very polite and tidied up a... See more

Friendly installers, great at explaining the process, time it would take (approx) and how to use the charger in relation to firmware update, lights and what they meant along with providing the docum... See more

We were lucky to get an install the next day, the engineer was on time, courteous and friendly, he did a great neat job and was tidy and conscious of us at home working. He explained how to use the sy... See more

The appointment was made very quickly following the order and Tim, the guy fitting it came on time on the morning as arranged. He was very friendly and knowledgeable and appears to have done a great... See more

The installer arrived exactly when expected and was super polite and friendly. He explained everything he was going to do and then just got on with it whilst I worked. Job was completed within 2 hours... See more

Changed my home broadband supplier and had connection issues with new supplier and connecting it my Solo charger, never gave this matter a thought if i am honest when changing suppliers. Tried all the... See more

The installation appointment for my home charger got postponed twice, and we only got the told a couple of hours before the appointment. On the 3rd appointment, the installer turned up unhappy and co... See more

Kept informed of expected time of arrival, and once on site, Matt spent time asking what was expected. The job looked neat and tidy, and to top it all off, Matt fished out the back of his van a cable... See more

The installer consulted with me on the route of cables, checked where there might be existing cables and asked about any possible conflicting use of the space. HIs work was neat and thorough, whilst h... See more

Knowledgable and pleasant Fitter The Pod Point Fitter was happy to discuss all aspects of the installation and he got on with the job efficiently and was neat and tidy. He explained various aspects... See more

Responsive communication from order, install scheduled very quickly, 2 guys installing were great - setup no problem, kept me informed and handed over easy peasy. Would highly recommend

Great service. Was told installation date was 3 weeks time but cancellation became available and charger was installed within 5 days. Only negative is that the pod drive is not available in Northern I... See more

Nice person to install the pod charger. Informative and worked well. The finish of the install was not up to my standards. Like food you get a similar product. But was paying and looking for a Waitros... See more

Luke Collins from QuickCharge arrived on time, was polite and professional throughout. He routed the cable very neatly in my garage, cleaned up the site and tested the pod at the end, also showed me... See more

The curtesy attention and patience of the assistant was excellent . I am a mature customer but he went out his way to re assure me. I wish all customer service was as good elsewhere for info he us cal... See more

The installation was very good and informative, however, your Sales team contacted us on the 24th Nov and said they had a cancellation and could we accommodate the 25th Nov. We said yes if the Instal... See more

I got through to an adviser quickly who was able to diagnose and fix the problem. I had trouble hearing the adviser on the call, it may have been the headset equipment he was using.

Wanted to close my account as no longer needed and Eric helped me with this. Service he supplied was excellent and he even arranged a refund of the little balance I had on my account.

Absolutely seamless service from start to finish. Placed my order on Sunday evening and had it fully installed by Tuesday lunchtime. Really tidy job. Highly recommend this service

First class service from start to finish. Ordering was simple, the booking team were amazing and answered my queries without hesitation, and the installation was absolutely superb. Engineer called wi... See more

Ahmad was prompt, courteous and professional at each of the appointments to install PodPoint charger. Very tidy with minimal disruption for a complicated installation. During testing he identified o... See more

The installer messaged me the day before to say when he was coming, he was on time and completed the project with little inconvenience.

Arrived on time, very neat installation and explained the product clearly. Many thanks

installer turned up on time. i as polite, professional, tidy and explained the process

A cheerful and polite installer arrived when stated and provided a prompt, quick and professional service. No mess or distractions, he just got the job done. Before he left he went through the app... See more

Had problem logging into app as password wasn’t recognised and needed changing. Needed help from Pod to reset . Lovely lady with super patience got it all sorted .. thank you 🤩

Really good communication throughout the installation. I was working from home and it had very little impact. The app just worked straightaway. I already had one old pod point charger on the wall and... See more

Excellent customer support from Stephen Wilson. I had been debating multiple brands and he made it an easy choice. Thanks so much Stephen. I look forward to the install!

Ramel was able to help me get my Solo home charger connected to my new WiFi. I had tried several times via the Pod Point app, but this didn't work. Ramel helped me to connect it manually. Ramel was ve... See more

Taylor was brilliant. Quick and efficient. Found a suitable place to install the pod. Thank you for making the process so straight forward and explaining everything.

Since the clocks changed my PodPoint Solo charger has randomly failed to charge my car overnight. I telephoned PodPoint and was quickly answered by Carmen. She sympathetically listened to my issue and... See more

the gentle man who did the instalation, Rees (apologies for the wrong spelling if incorrect), was nice, competent and efficient and precise.

Cory was great he was very pleasant and hard working and had the charger fitted without issue other than the signal strength in the garage for which he made some very useful suggestions.

Amazing customer service. Used their charger for two years with no issues at all. Moved house recently and credit on account was refunded/actioned straight away. Team.contacted me back on a Sunday. Re... See more

Had an issue where the charging rate had fallen over a couple of weeks. I logged a call which was speedily acknowledged. The call was referred to their technical team who asked for more detail, A... See more

We ordered the device on Monday, and we’re given an appointment for two weeks later. However, later on Monday afternoon we were contacted by the POD team and made aware of a cancellation in our area f... See more

My charger was showing a red light when I went to plug in and charge, we tried all the troubleshooting recommendations in our manual but to no avail. Called the 24/7 support line and a very kind gentl... See more