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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are satisfied with the product's quality and design, highlighting its sleek, high-end finish. Consumers also appreciate the ease of use of the app. People report that the installation process is quick and efficient. Consumers consistently praise the company's staff for their helpfulness and professionalism. Reviewers highlight the excellent customer service, with quick response times and effective problem resolution. The company is also commended for its efficient handling of issues, including arranging replacements and coordinating with installers.

Based on these reviews

Rated 5 out of 5 stars
Verified

I had a slight issue with the App and it picking up a random Solar Panel feed at night, when clearly there was no solar generation. Reached out to Hypervolt and was contacted by Inny, who quick... See more

Rated 5 out of 5 stars
Verified

Had a problem with the Hypervolt 3pro with it going off line despite being hard wired via an Ethernet cable . Hypervolt customer service were great and identified it being caused by a faulty Sa... See more

Rated 5 out of 5 stars
Verified

Tbf I did struggle at first as I’m not much into phone gadgetry and terminology but the problem was solved within five minutes once we had arranged a phone call.. The conversation with Fan helped me... See more

Rated 5 out of 5 stars
Verified

Great charger good support. I’d bought a Hypervolt separately and not via our energy supplier, could I get it to sync, no I couldn’t and they were useless in sorting as this was an issue their end. Sp... See more

Company replied

Rated 5 out of 5 stars
Verified

We have received fantastic customer service from Fred and all the team from HyperVolt. They were so helpful resolving the problem with our charger. We are really enjoying the use of our HyperVolt Hom... See more

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Rated 5 out of 5 stars
Verified

So I have had a Hypervolt Charger installed and the support we got was perfect. I had some very confusing issues with connecting the unit to the internet which turned out to be a faulty cable used by... See more

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Rated 4 out of 5 stars
Verified

Charger supplied by Hypervolt and fitted by Octopus failed after 6 months and full replacement was needed. Replacement was quick and I’m happy with that. Neither I or the installer was able to... See more

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Rated 5 out of 5 stars
Verified

Really helpful customer support. Needed help getting new Hypervolt charger connected to my home wi-fi and adviser talked me through each step on the app. Thanks!

Company replied

Rated 5 out of 5 stars
Verified

After struggling to get an installation date and not given correct advice on which charger would be best from Octopus I reviewed and chatted to Hypervolt over what's app and phone who were great. So... See more

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Rated 5 out of 5 stars
Verified

Quick, easy and efficient!! Great installer explained everything to me before he left and added the app to my mobile. The work was quick and painless and he vacuumed to make sure everything was tidy!... See more

Rated 5 out of 5 stars
Verified

Big thanks to all the team at Hypervolt , had issues with intergration to the Octopus app for charging my car .Several calls to octopus and 5 emails later , got nohwere, 2 weeks lost Octopus cou... See more

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Rated 5 out of 5 stars
Verified

I have recently had a Hypervolt charger installed and within hours had to catch a flight to Perth Australia due to the passing of my Brother. On returning home I could not find any notes regarding set... See more

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Rated 5 out of 5 stars
Verified

The app is easy to use and though there was an issue with the device intermittently tripping out it was quickly replaced once Hypervolt & Octopus (the installers) were made aware we had a problem. It'... See more

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Rated 5 out of 5 stars
Verified

My query was dealt with incredibly efficiently. Prior to this phone call I had spent best part of an hour talking to Octopus who basically told me to delete the Hypervolt app which I didn’t want to do... See more

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Rated 5 out of 5 stars
Verified

The installation happened quicker than I expected which meant it was done before my EV car arrived. The customer service agent at Hypervolt was helpful, polite and professional and treated me like a h... See more

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Rated 5 out of 5 stars
Verified

Hypervolt answered my phone call immediately. Their associate was friendly and keen to solve my problem. He made suggestions which eventually solved my problem. Notably he kept in contact by email u... See more

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Rated 5 out of 5 stars
Verified

I cannot fault Hypervolts customer service. After having an issue with my charger, I called customer service and they looked into the issue immediately and found a fault. I was then issued with a new... See more

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Rated 5 out of 5 stars

Purchased my Hypervolt with plan for my electrician to install. Arrived really quickly, well packaged and I know that the installation was straightforward and it is working really well since install... See more

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Rated 5 out of 5 stars

I was advised by INNY today and he was absolutely superb. He understood why U wasn’t understanding the issue and cleverly guided me through the issue in a very professional manner. I was very impresse... See more

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Rated 5 out of 5 stars
Verified

Delighted with my Hypervolt - the unit and the customer service. I spent some time researching which EV charger would be the best and I have no regrets. The charger looks amazing (love the different L... See more

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Rated 3 out of 5 stars

It’s just an EV charger. And the build quality cosmetics wise isn’t great considering this sits on the front of your house. We first had a white wall box and that discoloured terribly and b... See more

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Rated 5 out of 5 stars
Verified

I was pleased with the response to my initial enquiries. The lady I spoke to at Hypervolt was very reassuring . When I eventually placed an order I was referred to 247 EV. They proved to be very... See more

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Rated 5 out of 5 stars
Verified

Excellent correspondence and service by Inny and the team. Although it took a while to solve the problem I had with my charger, they stuck to the task and kept me well informed on progress.

Company replied

Rated 5 out of 5 stars
Verified

Brilliant service, informative at every step along the way . Installed in the best place and when we had hoped it would be . Highly recommend brilliant polite sales staff and no more wires trailing o... See more

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Rated 5 out of 5 stars
Verified

Had my Hypervolt Home Pro 3 installed but it kept going off line. Hypervolt were very helpful and sent me a replacement part and paid for the original installer to come out and fit that new part cau... See more

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Rated 4 out of 5 stars

I made some internal network changes and I was unable to get my Hypervolt Charger to reconnect. I’m IT literate so tried using the App but with little success. I relented and spoke to Inny at Hyperv... See more

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Rated 5 out of 5 stars
Verified

Our charger stopped working, hypervolt tried to help with tips, but upon examination it had failed, they was happy to replace it, only delay was getting an engineer date to replace. Happy to say new... See more

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Rated 5 out of 5 stars
Verified

Not only do I want rave about this product but my installer said it was great to install also and said he’d recommend it going forward to others if they want a recommendation. The App is easy to use a... See more

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Rated 5 out of 5 stars

I found the hypervolt charger high quality. The recommended installer done a very neat job and was professionally installed. There was a problem after installation which was resolved quickly by hyperv... See more

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Rated 5 out of 5 stars
Verified

Hypervolt are brilliant You can speak to someone on the phone and they will do all the tests on your charger even in my case it was another app that i was using that was causing a problem chargin... See more

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Rated 5 out of 5 stars
Verified

I knew nothing about EV chargers but after a lot of research I decided to go with the Hypervolt. From buying to fitting was easy and without problems. It looks good and saves me a fortune not using pu... See more

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Rated 5 out of 5 stars
Verified

Really good communication throughout the process. Install only took around 90 minutes (although my position and cable route wasn’t too tricky). Charger and app work very well.

Company replied

Rated 5 out of 5 stars
Verified

I have had a hypervolt installed through octopus 🐙 and chose it as it works off WiFi. Installation was great and it looks very smart with different modes including party 🤩

Company replied

Rated 5 out of 5 stars
Verified

Our first experience with our EV & home charger, very easy to use the Hypervolt & IMO it’s the best looking one at home, very minimal in appearance. Quick installation too and even better was cheaper... See more

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Rated 5 out of 5 stars

I ordered my Hypervolt Pro 3 directly through Hypervolt, and the whole process was effortless. Ordering direct really showcased the brand’s premium quality — the charger looks fantastic, feels s... See more

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Rated 5 out of 5 stars
Verified

I was well looked after by the staff members in a situation I did not really understand. Treated with respect and Fred was so helpful explaining everything to me. The other members of staff I had co... See more

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Rated 5 out of 5 stars
Verified

Bought via the Hypervolt website and delivered quickly. Installed by my son who is an electrician. All seems good. Only had car for a week and first EV but so far happy with charger and car.

Company replied

Rated 5 out of 5 stars
Verified

Great experience charger is awesome, support also second to none. Was an issue with couriers who deliver to Northern Ireland Hypervolt were all over it and solved the issue instantly. Highly recommend... See more

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Rated 5 out of 5 stars
Verified

Very smooth experience and very reliable chargers! The process was really straightforward and the installer they partnered with was flawless! Highly recommended both for the product and the service

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Rated 5 out of 5 stars
Verified

Really easy installation process.. all installed and up and running from the point of purchase in less than 3 weeks.

Company replied

Rated 5 out of 5 stars
Verified

Emmanuel Lebbie The man I was talking to was excellent and sorted out my problem in a professional and speedy manner . He could not have been more helpful

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Rated 5 out of 5 stars
Verified

Extremely responsive and fast. Solved issue quickly. Helped by Inny who was knowledgable and understanding.

Company replied

Rated 5 out of 5 stars
Verified

Having had a problem logging into my charger, I contacted Hypervolt. My call was answered immediately and Nancy expertly talked me through the solution. High quality customer service. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

After a minor hiccup with the installation date, Jennifer from Hypervolt reached out personally to sort the issue, and managed to get me a very quick install, which was completed today. The custo... See more

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Rated 5 out of 5 stars
Verified

​I originally opted for a Hypervolt charger because the Home 3 Pro had the best balance of quality and price, plus I really liked the design. The unit was installed by Octopus, but unfortunately... See more

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Rated 5 out of 5 stars
Verified

I had a HyperVolt Home 3 installed by Octopus Energy last week and I'm really happy with the product. The build quality is very good and the app is great.

Company replied

Rated 5 out of 5 stars
Verified

Inny Al-Halim was a star. He was on the ball and made the whole support issue way better to deal with than usual.

Company replied

Rated 5 out of 5 stars
Verified

After around 12 months from the charger being installed, the dedicated EV RCD began tripping. To start with I contacted Hypervolt, who I'd gone direct to for the original purchase. The tech... See more

Company replied

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Company details

  1. Electronics Company
  2. Electric Utility Manufacturer
  3. Electric Vehicle Charging Station
  4. Electrical Equipment Supplier
  5. Electronics Manufacturer
  6. Energy Equipment and Solutions

Written by the company

Hypervolt is the UK's highest-rated manufacturer of EV charging technology, offering the most advanced software platform in the industry. With a wide range of products designed from the ground up, Hypervolt's mission is to support the world's transition to electric vehicles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

All well, so far...

Great fitting service and after service.
Only used once as my EV hasn't arrived.
Seems to be easy enough to connect with the Octopus overnight rate.
Happy, so far!

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Charger works ok, very poor customer service

Charger works fine, but led on the front off the charger does not work, took a whole week to issue a reply from my email. Then told the serial number is incorrect, with that they are not interested at all in there faulty product. Very very poor experience, god help you if yours develops a problem

4 December 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Fantastic service

Fantastic service. Answered immediately, solved the problem, followed up to make sure everything was good after the call. I am really impressed with the customer care!

12 December 2025
Rated 5 out of 5 stars
Verified

Superb

Superb

Really good customer service and a great product with outstanding after sales care. Easy to link with Octopus Energy account.

10 December 2025
Rated 4 out of 5 stars

Excellent buying experience from Hypervolt

Excellent customer service from the Hypervolt team recently when choosing and purchasing my new EV charger.
Particular thanks to Stefano who very patiently explained to me the technical and installation considerations in a very professional and understandable manner.
Following my purchase of the Hypervolt charger lots of assistance in choosing a suitable and reputable Installation company which was arranged and completed within two weeks to coincide with the delivery of my new EV.
Very happy customer, thankyou.
Graham H

21 November 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Hypervolt Home Pro 3

I have had my Hypervolt Home Pro 3 up and running for a couple of weeks. All seems fine and the App is very useful. It seems that this company has not only made a great product but the support is excellent aswell. The instruction booklet that comes with the unit is very well written, clear and simple to understand with lots of detail that is required. Great product and company.

9 December 2025
Rated 5 out of 5 stars
Verified

Sleek

Sleek, very neat product. Easy to use. Great app. Looking forward to taking advantage of the Octopus cheap off peak charging as soon as set up. Fitter was friendly and helpful too.

10 December 2025
Rated 5 out of 5 stars
Verified

Top-Rated and Trouble-Free: My Experience with the Hypervolt Home Charger

This review is very easy to write. After reading a comprehensive comparison of home electric chargers in the December 2025 issue of What Car?, where Hypervolt was rated number one for customer satisfaction and reliability, it immediately stood out as a strong option. As someone who initially knew very little about chargers—and who was slightly overwhelmed by the number of choices—it was reassuring to have clear guidance.

It soon became apparent that charger quality varies considerably, so making an informed decision felt important. In addition to the What Car? article, I found further supporting evidence online, including expert reviews and consistently positive customer feedback, all praising Hypervolt’s performance.

With that in mind, I contacted the company. The sales agent was extremely helpful and quickly arranged for a local installer to get in touch, making the process straightforward and stress-free.

The added bonus is that Hypervolt is competitively priced—sometimes even cheaper than comparable models—while offering a stronger track record of performance. Overall, I’m delighted with the Hypervolt charger, and my experience has fully reflected the positive reviews I had read.

9 December 2025
Rated 5 out of 5 stars
Verified

Fantastic after sales service

Fantastic after sales service. Some time after the install I was experiencing issues which ultimately turned out not to be with my Hypervolt charger but they took ownership of the issue and saw it to conclusion along with the installer company anyway.

3 December 2025
Rated 5 out of 5 stars
Verified

Painless process; easy operation.

The process and installation was painless from start to finish , even though it did require some input from the customer along the way. the charger has been up and running for a couple of weeks now and i have no issues at all.

9 December 2025

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