I had a slight issue with the App and it picking up a random Solar Panel feed at night, when clearly there was no solar generation. Reached out to Hypervolt and was contacted by Inny, who quick... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Electronics Company
- Electric Utility Manufacturer
- Electric Vehicle Charging Station
- Electrical Equipment Supplier
- Electronics Manufacturer
- Energy Equipment and Solutions
Written by the company
Hypervolt is the UK's highest-rated manufacturer of EV charging technology, offering the most advanced software platform in the industry. With a wide range of products designed from the ground up, Hypervolt's mission is to support the world's transition to electric vehicles.
Contact info
One Canada Square, E14 5AB, London, United Kingdom
- +44 (0)333 090 3093
- support@hypervolt.co.uk
- hypervolt.co.uk
Replied to 60% of negative reviews
Typically takes over 1 month to reply
Excellent customer service.
All well, so far...
Great fitting service and after service.
Only used once as my EV hasn't arrived.
Seems to be easy enough to connect with the Octopus overnight rate.
Happy, so far!
Charger works ok, very poor customer service
Charger works fine, but led on the front off the charger does not work, took a whole week to issue a reply from my email. Then told the serial number is incorrect, with that they are not interested at all in there faulty product. Very very poor experience, god help you if yours develops a problem
Quick to respond when things go wrong.
Despite the first charger i purchased being faulty (it happens). Hypervolt were very quick to respond and send a replacement
Good service
Had a query regarding my extended warranty. They fully dealt with my issue.
Fantastic service
Fantastic service. Answered immediately, solved the problem, followed up to make sure everything was good after the call. I am really impressed with the customer care!
I asked a question "out of hours" which…
I asked a question "out of hours" which was responded to, promptly, during "normal hours" giving the information required.
Prompt service and good information shared, what more could you ask for.
Superb
Superb
Really good customer service and a great product with outstanding after sales care. Easy to link with Octopus Energy account.
Efficient and helpful beyond expectations
Not only did Hypervolt and the marvellous Jenny expedite my order incredibly efficiently but the support I got to from Fan to connect the app was excellent and very welcome yo a non tech person like me.
Excellent support and product
Great communication throughout the installation process. Timely installation. Fantastic looking and functioning product.
Excellent buying experience from Hypervolt
Excellent customer service from the Hypervolt team recently when choosing and purchasing my new EV charger.
Particular thanks to Stefano who very patiently explained to me the technical and installation considerations in a very professional and understandable manner.
Following my purchase of the Hypervolt charger lots of assistance in choosing a suitable and reputable Installation company which was arranged and completed within two weeks to coincide with the delivery of my new EV.
Very happy customer, thankyou.
Graham H
Hypervolt Home Pro 3
I have had my Hypervolt Home Pro 3 up and running for a couple of weeks. All seems fine and the App is very useful. It seems that this company has not only made a great product but the support is excellent aswell. The instruction booklet that comes with the unit is very well written, clear and simple to understand with lots of detail that is required. Great product and company.
Sleek
Sleek, very neat product. Easy to use. Great app. Looking forward to taking advantage of the Octopus cheap off peak charging as soon as set up. Fitter was friendly and helpful too.
Quick response, great service
Quick response and messages were followed through until issue was resolved.
Top-Rated and Trouble-Free: My Experience with the Hypervolt Home Charger
This review is very easy to write. After reading a comprehensive comparison of home electric chargers in the December 2025 issue of What Car?, where Hypervolt was rated number one for customer satisfaction and reliability, it immediately stood out as a strong option. As someone who initially knew very little about chargers—and who was slightly overwhelmed by the number of choices—it was reassuring to have clear guidance.
It soon became apparent that charger quality varies considerably, so making an informed decision felt important. In addition to the What Car? article, I found further supporting evidence online, including expert reviews and consistently positive customer feedback, all praising Hypervolt’s performance.
With that in mind, I contacted the company. The sales agent was extremely helpful and quickly arranged for a local installer to get in touch, making the process straightforward and stress-free.
The added bonus is that Hypervolt is competitively priced—sometimes even cheaper than comparable models—while offering a stronger track record of performance. Overall, I’m delighted with the Hypervolt charger, and my experience has fully reflected the positive reviews I had read.
Fantastic after sales service
Fantastic after sales service. Some time after the install I was experiencing issues which ultimately turned out not to be with my Hypervolt charger but they took ownership of the issue and saw it to conclusion along with the installer company anyway.
Really pleased with my charger
Really pleased with my charger, and the customer service throughout the order process. Stefano has been a great help.
Painless process; easy operation.
The process and installation was painless from start to finish , even though it did require some input from the customer along the way. the charger has been up and running for a couple of weeks now and i have no issues at all.
Excellent and efficient service from…
Excellent and efficient service from Hypervolt and local repair team
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