Soldo Reviews 1,874

Anastasia was absolutely brilliant. She was incredibly patient, really understanding, and took the time to make sure we felt comfortable and confident at every step. She helped us get straight to the point and finally start something we’d been delaying for almost two months because we weren’t sure how to approach it.

Her support made all the difference — calm, clear, and genuinely helpful. We’re so grateful for her guidance. Highly recommend!

Amazing customer service. Anastasia took the time to understand our needs and came up with the best solutions to make sure we were getting the most out of our set up.

Customer support was fantastic, Andrea found me a resolution in minutes to the issue I was having on the Soldo website. Andrea took me through step by step and everything was sorted.

Soldo is a great tool for managing micro (and not so micro) spending in companies of any size! I appreciate all the integrations they have in place which makes accounting workflows extremely seamless and free of errors. All my stakeholders are pleased with the experience of using a virtual card, and attaching receipts and categorizing expenses is so easy that everyone does it, by lowering the workload of the accounting department and increasing the quality of our reports exponentially, without any effort or delay. There are other alternatives of course, but Soldo has a big differentiation: their Customer Success is really involved in helping you and your team along the whole journey, it is so easy to get a response in time, even their AI bot is so well trained and gets all the details of any queries so you can self serve with no waiting time for simpler assistance. If you are an avid Amazon business spender you want to use Soldo, the integration is so well done, the invoices flow to the transaction with no manual intervention at all, it frees plenty of time to your accountants. Very well done Soldo team! Kudos to your CS team, you guys rock :)

The response to the issue I had was dealt with by a human (not easy these days) and in a very professional and personable manner.

My experience with the Soldo team was positive because I received clear requests that I was able to respond to effectively. Furthermore, the dialogue was professional and friendly.

It was easy to get in contact with Soldo and the issues I had was resolved quickly and successfully.

Poor customer service. Very complicated and slow process to close account. We were not told in advance there would be a £20 fee to transfer the remaining funds back to our bank account. Soldo removed our 50% charity discount for the final month's fees.
Update: following an initial 1 star review I was contacted by Soldo customer services who arranged for the transfer fee and charity discount to be refunded hence the revision to 3 star.

We are very pleased with Soldo, easy to set up new cards and users, upload the receipts is very easy, just take a picture and it is excellent, no more receipts lost. The response from support is always fast and the team is so friendly and helpful. Strongly recommend for business if small or medium, the fees are better compared to a credit card. The only thing I might say is some of the subscriptions might not accept the Soldo card, even creating the subscription one we couldn't get one of our subscriptions to be processed thought Soldo, it had to be a credit card.

Have been using and loving Soldo debit card service since 2022

Andre was fantastic! They were super friendly and approachable and helped me resolve my issue within a very short time span! :)

We were looking for a new modern way to manage our company's petty cash system and came across Soldo and after arranging some online consultations we decided to try it out. It works so well for us we're sorry we didn't start using it years ago. From the easy to navigate website, pulling reports and helpful staff it has modernised our financial procedures immensely. Staff find it extremely easy to use and we no longer spend time chasing them for missing receipts. You can oversee everything from the dashboard, set limits and manage online purchases easily.

Very expensive for 2-3 cardholders with infrequent use - £25 per month just to have the cards. Then to transfer money FROM Soldo out - it's £20 admin per payment. Not only that to close the account costs the admin fee again before transferring the balance out plus a month's notice. Even after these fees just to close, they do not close and you have to chase and chase. I requested account closure on 2nd July, was promised '10 days, tops' by their rep, Guillaume. 18 days later still no closure or transfer and now, not even a date for when it will happen. Very disappointing and would not recommend at all.

Soldo is easy to operate and assist greatly with funding of employees and their expenses

Couldn't log on via my PC - just kept on getting error message "Ops something went wrong" You know a company's dodgy when the error messages are unhelpful and spelled incorrectly! Customer service kept on sending a copy paste message that they don't deal with customers(!) only admins and it was a password problem. Finally persuaded them to do their job and help me - turns out you have to log on in incognito mode to avoid cookies and cache. Promised to get their website sorted but I don't hold out much hope -it should have been sorted out long before this. Resolved only to put small amounts of money in as they don't seem competent.

Intuitive interface, easy card management, helpful customer service

❌ Beware of Soldo – They Took My Money Without Explanation! ❌

I had a terrible experience with Soldo. They took all the money from my account, and when I reached out to their support team, they refused to provide any information or explanation. This is completely unacceptable for a financial service that people trust with their hard-earned money.

If you're considering using Soldo, think twice – their lack of transparency and customer support is shocking. I would strongly advise against trusting them with your funds.

⚠️ Avoid at all costs!

All works great, but sometimes there is a question. Doesn't matter how, by chat or e-mail, response never takes long!

They are impossible to get hold of! I have been trying for 3 months to get hold of someone as we would like to close our account for a variety of reasons but mostly due to very little customer service. During this time they are charging me a monthly fee and all we would like is to shut our account down. So if you are looking for an account that will offer service SOLDO is not for you. Hopefully someone from their team will get in touch now!