Thesupermade Reviews 448

TrustScore 3 out of 5

3.1

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the unique style of the clothing and the quality of some products, particularly jackets and hoodies with fur lining. People highlight that the quality often matches or exceeds expectations, with items arriving as depicted on the website. Some consumers also received complimentary items with their orders, which they found delightful. However, some consumers report mixed experiences with product and order. While some are satisfied with their purchases, others express concerns about the quality of certain items, describing the fabrics and prints as visibly cheap. Some reviewers have also encountered issues with delivery times and tracking, with orders arriving later than expected or without updated tracking information. A few customers have reported difficulties in contacting customer support, with some receiving no response to their inquiries.

Based on these reviews

Rated 3 out of 5 stars

I ordered 4 items, 2 were great, one was good, the other subpar. That being said, the designs are all 1/1 to what's shown on the website it's the quality that lacks in some products, though I still... See more

Company replied

Rated 3 out of 5 stars

Still waiting for my order. It says it is in my city out for deliver for the last week. My order # is TSM17187999. Update. My order has been sitting in my city since nov. 18th according to the tra... See more

Company replied

Rated 4 out of 5 stars

Ordered a jacket. Arrived as depicted in the images. Did have a few hiccups with my shipment info not updating, e.g.; package being shipped but not stating on t&t. Quickly resolved with support whic... See more

Company replied

Rated 4 out of 5 stars

bought the chunky canvas shoes, quality felt great, shipping went without a hitch and was under two weeks. However, when I was attempting to track my order, it remained still at 'packaging order', not... See more

Company replied

Rated 2 out of 5 stars

I placed a order 11/14 and still have not received it. The tracking has not been updated and the website says my order # cant be found. I wrote them several emails with no reply back. Seems like a sca... See more

Company replied

Rated 5 out of 5 stars

Absolutely love Thesupermade! Their style perfectly blends rapper inspired streetwear with a modern twist. Every piece feels unique yet timeless I can mix it with anything in my wardrobe. The quality... See more

Company replied

Rated 5 out of 5 stars

I ordered the brown leopard print joggers and my expectations were blown away with quality. Used to ordering things online and not turning out as expected but this turned out better. Very comfy fi... See more

Company replied

Rated 5 out of 5 stars

I want to give 5 stars to Supermade because i feel like its a very underrated clothing brand, all the clothes i've ordered from the past has arrived with no trouble. Sure the delivery time is a 8.3 ou... See more

Company replied

Rated 5 out of 5 stars

I’m really pleased with my purchase! The jackets look amazing, the quality is excellent, and they arrived much faster than expected. Everything went smoothly — highly recommend!

Company replied

Rated 5 out of 5 stars

I bought a fur jacket I saw on TikTok and fell in love with it. It was the vintage gothic one and the quality is actually VERY high. It was thick but cropped perfectly and it felt comfortable and the... See more

Company replied

Rated 5 out of 5 stars

I just wanted to share my experience with you. I really like your store and enjoy shopping here, but I was a bit disappointed recently. When I tried to place an order, I was told that if I buy 3 o... See more

Company replied

Rated 2 out of 5 stars
Verified

The clothes are terrible quality. The prints and fabrics are visibly cheap. It looks like the marketing pictures from far, but up close it lookslike it might fall apart by washing. Temu quality. And... See more

Company replied

Rated 2 out of 5 stars

I ordered my clothes for my birthday (14.10.2025) however i still haven’t received a tracking number or even know if it’s been shipped. I’m getting incredibly nervous the clothes won’t come in time... See more

Company replied

Rated 5 out of 5 stars

Great service. The staff were attentive and helpful. They knew exactly how to assist me. I am very satisfied overall.

Company replied

Rated 5 out of 5 stars

The hoodie I bought is absolutely gorgeous!! The quality is amazing. Definitely recommend! I am absolutely in love with the fur lining on the hood!! 10/10. Im sure that their other products have just... See more

Company replied

Rated 5 out of 5 stars

I waited a bit for my order but evidently I got my order and it was exactly what I ordered that came,good job on the quality.

Company replied

Rated 5 out of 5 stars

Ordered a sweatshirt and they did not disappoint it fits perfectly and the quality is good definitely gon buy again and more in the future 😼

Company replied

Rated 5 out of 5 stars

The overall jacket is of high quality. It is double layered for climatisation, and intensely in its appearance. But watch out, it has no top pockets xD. I fell for that. Resumingly a nice buy and tota... See more

Company replied

Rated 5 out of 5 stars

I order a jacket from here and they were so nice to throw in a hat for free they both were amazing quality and very comfortable

Company replied

Rated 5 out of 5 stars

Great service and friendly staff. They knew what they were doing and made everything easy for me. I highly recommend them.

Company replied

Rated 5 out of 5 stars

I’m very happy with the service. The staff is helpful and knowledgeable, which made everything simple.

Company replied

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Company details

  1. Clothing Store

Written by the company

At Thesupermade, we take inspiration from rappers and street fashion. Our curated collections for all genders are assembled combining contemporary and classic.


Contact info

3.1

Average

TrustScore 3 out of 5

448 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I’m very happy with the service

I’m very happy with the service. The staff is helpful and knowledgeable, which made everything simple.

8 October 2025
Unprompted review
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Reply from Thesupermade

Your positive feedback made our day! Thank you for trusting us, and we hope to see you again soon.

Rated 5 out of 5 stars

I waited a bit for my order but…

I waited a bit for my order but evidently I got my order and it was exactly what I ordered that came,good job on the quality.

23 November 2025
Unprompted review
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Reply from Thesupermade

Thank you for taking the time to share your positive feedback. We truly appreciate your support and are pleased to know that you’re satisfied with your order.

Rated 5 out of 5 stars

Great service

Great service. The staff were attentive and helpful. They knew exactly how to assist me. I am very satisfied overall.

11 September 2025
Unprompted review
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Reply from Thesupermade

Thanks so much for your positive review! Please don't hesitate to reach out if you need any assistance in the future.

Rated 5 out of 5 stars

Great !!!!!!!!!!!!!

2 November 2025
Unprompted review
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Reply from Thesupermade

Thank you for taking the time to share your positive feedback. We truly appreciate your support.

Rated 5 out of 5 stars

Items came quick and as seen on the…

Items came quick and as seen on the website, very happy

19 November 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear R E,

Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.

Have a great day!

Rated 1 out of 5 stars

Scam website btw

Scam website btw. Never received my money from a refund (it has been 4 months). Bad china quality clothes. DON'T BUY!!!

I have chatted million times with their automatic replys. Watch as this one gets automatic reply as well.

DO NOT BUY CLOTHES HERE!!!!
SAVE YOUR MONEY!!!
You have been warned..

15 August 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Suomix S M,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 5 out of 5 stars

superb experience I will definitely…

superb experience I will definitely recommend to family and friends

9 October 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Anthony Sutton,

Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.

Have a great day!

Rated 5 out of 5 stars

I love the quality of your product…

I love the quality of your product ,they are look nice.

16 November 2025
Unprompted review
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Reply from Thesupermade

Dear Takuya Yed x,

Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.

Have a great day!

Rated 1 out of 5 stars

God awful company, do not trust

God awful site, do not buy if you might need to return. I purchased a few things back in september, sent off the things I needed to return in october (too big, t-shirt prints were bad quality) and then spent the next month fighting with someone in emails because they kept saying they "can't track it" even though I sent them links and screenshots of the tracking and that they had received it already. They made me pay £20 shipping to return too. Also, I found a bunch of their clothes on aliexpress for half the price. I'm trying to get my bank to give me the money back now before I give up.

15 September 2025
Unprompted review
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Reply from Thesupermade

Dear Germ,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 5 out of 5 stars

SuperCool

SuperMade, SuperNice, SuperCool 💯

17 November 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Ajayi Baseet,

Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.

Have a great day!

Rated 5 out of 5 stars

Ordered a sweatshirt and they…

Ordered a sweatshirt and they did not disappoint it fits perfectly and the quality is good definitely gon buy again and more in the future 😼

12 November 2025
Unprompted review
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Reply from Thesupermade

Dear Brian,

We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.

Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.

Rated 1 out of 5 stars

Ordered some sneakers that i REALLY…

Ordered some sneakers that i REALLY liked in July. Its November and im still waiting for my order. Tracking info has been saying " in transit". I JUST WANT ME SNEAKERS

13 November 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Eric W,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 5 out of 5 stars

I order a jacket from here and they…

I order a jacket from here and they were so nice to throw in a hat for free they both were amazing quality and very comfortable

5 October 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Dequan Jones,

We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.

Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.

Rated 5 out of 5 stars

Absolutely love Thesupermade

Absolutely love Thesupermade! Their style perfectly blends rapper inspired streetwear with a modern twist. Every piece feels unique yet timeless I can mix it with anything in my wardrobe. The quality is top-notch, and the fit is exactly what I was hoping for. Finally found a brand that truly understands street fashion for all genders. Definitely my new go-to for fresh looks!

30 October 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Patricia,

Thank you so much for your incredibly positive review of our items! We are absolutely thrilled to hear that you're enjoying your purchase and that it has met, or even exceeded your expectations. Your satisfaction is our ultimate goal, and your kind words inspire us to continue delivering high-quality products. Your feedback reassures us that we're on the right track.

Thank you for your support and for choosing our items. We look forward to serving you again in the future and exceeding your expectations once more!

Rated 1 out of 5 stars

Not only did the jacket take a month to…

Not only did the jacket take a month to arrive, it also came much smaller than advertised and when I asked to return, they didn’t want to offer a return but asked me if I wanted 15% off my next purchase?
Once they finally provided the return address, they mentioned they don’t provide a shipping label or covering shipping costs. By the way, shipping costs are over £30.
Total scam, do NOT recommend!
Spent £70 on a jacket and can’t even return it.

12 November 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Wiktoria Girzynska,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 1 out of 5 stars

Ive ordered at the 8th of september a…

Ive ordered at the 8th of september a jacket, its been 2 months and they dont even answer at their emails !

8 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear pred8r,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 4 out of 5 stars

Seems sketchy at first, but nothing to worry ‘bout

Ordered a jacket. Arrived as depicted in the images. Did have a few hiccups with my shipment info not updating, e.g.; package being shipped but not stating on t&t. Quickly resolved with support which natively works with whatsapp (you get an automatic bot chat in there for support, sale and t&t)

Package did take some time to arrive, so 4* from me.

16 September 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear XplodingMoJo,

We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.

Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.

Rated 1 out of 5 stars

SCAM SCAM SCAM

Purchased pants from their website and used their size chart as reference. Normally I would need a size 28 but decided to size up to a medium 30/32 mens just in case based on their chart. Pants arrived only to find out that the M is not accurate and does not even fit a normal 28.

Requested a refund as pants were $121 and they offered $21 refund. Absolute joke of a brand. Do not buy or you will be out of pocket.

10 November 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Vinie,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

Rated 5 out of 5 stars

Love my jeans

Love my jeans! Feels great to find unique fashion that feels premium and still have a affordable price. Also very friendly service :)

8 November 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear Martin Landl,

Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.

Have a great day!

Rated 3 out of 5 stars

It's a 3 star company

I ordered 4 items, 2 were great, one was good, the other subpar. That being said, the designs are all 1/1 to what's shown on the website it's the quality that lacks in some products, though I still wear them because they look good, they may be uncomfortable or bad quality, it's just a meh company, I'll probably buy again.

A little tip, try reverse searching the item, if it's sold alot on other sites, it's probably a good item, if not, it's probably bad or a gamble.

6 November 2025
Unprompted review
Thesupermade logo

Reply from Thesupermade

Dear JM Dilorio,

We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:

Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029

Thank you for your cooperation!

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