While I like the concept and how easy the app is to use, their customer service is USELESS. Like many companies they used pre written emails, they don't acknowlege the issues. They always give reason... See more
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Review summary
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Based on these reviews
Company details
- Online Marketplace
- Clothing Store
- Men's Clothing Store
- Used Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Vinted est une plateforme communautaire dynamique qui vise à faire de l'occasion le choix privilégié. Chaque jour, des millions de membres à travers l'Europe achètent et vendent des articles d'occasion. Vends sans frais et découvre des articles uniques et de qualité, qui vont de la mode à l'électronique, en passant par la décoration intérieure, les articles pour animaux et bien plus encore.
Contact info
France
- vinted.fr
Hasn’t replied to negative reviews
Good expérience with Vinted.
Good expérience with Vinted.
I sold several articles and everything went right, expédition and paiement.
Everything is top
Bad support & lockers experience
Support isn’t reactive at all. Vinted Go lockers size M are always full, I experienced some lockerswith a non working screen. The app is well designed and works well though.
Vinted is something that absolutely…
Vinted is something that absolutely changed my life I have won so much money selling things I don’t need instead of throwing them and their service is very very nice and fast so I thank them from the bottom of my heart
I love the app
I love the app, but I would like to sell more. I want a start a new business to finance my studies.Thank you Vinted for helping me!
I bought a digital camera from Vinted…
I bought a digital camera from Vinted listed as “new with tags” yet it came corroded.
This was nowhere listed in the ad, I opened a dispute within 42 hours, yet Vinted is making me pay shipping price to refund it.
I contacted support yet no use. Same bot looking replies all over again. Trying to handle it with the seller.
While everything goes write when things…
While everything goes write when things go wrong I.e, seller did not package item so the parcel fell apart and all I received was (from Royal Mail) a plastic bag with the wrapping paper in and label in ,no goods they said package had arrived I ended up writing to their legal department as so called customer services did not understand the whole process took 3 weeks. What or who they use for customer services is questionable. I do not think English is not their first language as they use google translate.
Vinted punished me for doing everything…
Vinted punished me for doing everything right!
I sent my parcel using the Non-Digital Post Office method. The Post Office scanned the barcode, printed the label, and gave me proof of postage.
Vinted ignored my evidence, gave me a fake 1-star rating, and refused to compensate me.
I lost my item, my money, and my reputation because of their platform.
Do NOT trust Vinted — they punish honest sellers and ignore proof.
Full of fakes
Be careful, this website is full of fakes products and nothing is done to make them disappear. Even the verification proposed means nothing as sellers can simply cancel if customer paid for it.
The app is so easy to use and…
The app is so easy to use and everything is quick and efficient
Terrible experience with Vinted
Terrible experience with Vinted ! I sold a second hand Lovevery set on their platform recently . This was damaged in the post so the buyer asked for a refund which I immediately said yes too as I wanted to be fair . However I didn’t see the return button as I thought the sender would have to send the package back anyways . The item was only lightly damaged . It turns out the person doesn’t want to send my package back ! And they are protected by Vinted . It just feels like daylight robbery !
Because I didn’t request a return they are now allowed to have my package . Does anyone else see something wrong with that ? So anyone can make up a story about a damaged package and then hope you make a mistake and they keep the package.
Honestly very disappointed
Really great site, reliable
Really great site, great for selling as so easy to put in the info and photos. Great for finding something you’re looking to buy, helps narrow down what you’re looking for and offers filters for colours, sizes etc. Easy to communicate with sellers and buyers alike. Reimbursement for faulty items is done with honesty and rapid responses.
Only one complaint, delivery charges are much too expensive !!
Be aware of counterfeits
Be aware of counterfeits! Ordered a Ralph Lauren jacket and when it arrived - clearly a fake! When I sent an issue report - they simply said send it back and I have to pay for the shipping! No clear intentions from them to stop this activity. Buyer protection is useless - does not even cover the return shipment.
Simple
Simple, facile un bon moyen de donner une seconde vie aux choses
Can’t change email address and they will not help me.
I have been a long-time user of Vinted for years, but I cannot change my email address to my permanent address at Infomaniak (a reliable provider) because their system incorrectly labels it as a “disposable domain.” I am in a de-Googling process and would like to continue using Vinted, but this policy makes that impossible. Hopefully, this can be resolved!
Bad Experience with Vinted's Insurance Policy
I've completed dozens of transactions on Vinted without any issue. However, when problems arose, particularly with a lost parcel, the buyer's insurance proved to be worthless. Despite paying extra for this insurance, my claim was outright dismissed. I reported the parcel as lost, with all necessary documentation showing it was sent on time. Yet, Vinted’s support simply confirmed the transaction and closed the dispute without any reasoning.
This reveals poor commercial practices. I find it unacceptable that insurance fees are added to each purchase while reimbursement is never provided, even with clear evidence of loss. If you're considering using Vinted, be wary of their lack of support when things go wrong.
Let me remove Mondial Relay
I use Vinted a lot, and I actually think it's quite good. But what I don't like is that they are forcing us to use Mondial Relay, who are incapable of successfully delivering a single parcel.
You need to let us deactivate companies like this. I don't even care if it stops me selling as much.
While you continue to force me to suffer this useless provider, my review will remain at 1 star.
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