Vinted FR Reviews 43,368

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the app's user-friendly interface and find it easy to use for both buying and selling. People value the platform for providing an opportunity to give clothes a second life, contributing to a more sustainable fashion cycle. Reviewers also highlight the convenience of secure payments and generated shipping labels. The possibility of easy communication with buyers and sellers is appreciated. However, some consumers express concerns regarding the delivery service, citing issues with reliability. Others report negative experiences with customer service, mentioning unhelpful or automated responses. Some reviewers mention problems with refunds. While the app is generally well-received, there are mixed opinions about the quality of products.

Based on these reviews

Rated 3 out of 5 stars

While I like the concept and how easy the app is to use, their customer service is USELESS. Like many companies they used pre written emails, they don't acknowlege the issues. They always give reason... See more

Rated 3 out of 5 stars

I liked some otems I bought. Sometimes I was disappointed because the description was not accurate enough. The last item I bought, ears pods, the left one does not work properly and I missed the 2 d... See more

Rated 3 out of 5 stars

I love Vinted. Just one thing that is completely overated. Vinted Go delivery company is so bad. They cannot deliver any medium package. I will boycott them forever. Wrong choice Vinted ! The... See more

Rated 3 out of 5 stars

I don't like to receive messages like the last one, automatic, because I hah posted a wrong product (a camera). It's your falt: you have to be more specific when your make annoncement about your new "... See more

Rated 2 out of 5 stars

Be aware of counterfeits! Ordered a Ralph Lauren jacket and when it arrived - clearly a fake! When I sent an issue report - they simply said send it back and I have to pay for the shipping! No clear i... See more

Rated 4 out of 5 stars

It makes you lose a lot of time when people make you an offer, you accept it and then they still have to complete the payment. It should be like the french site Leboncoin, when the buyer makes a price... See more

Rated 5 out of 5 stars

Seller only, have not bought anything - what I like most is that it's so easy to use. I'd tried selling via other platforms, but I think Vinted has got it just right in terms of ease of posting, commu... See more

Rated 5 out of 5 stars

Very easy, good sellers and talkings, Best prices ! Always satisfied...except they still don't have blocked off my "porte monnaie " Vinted to make paiements. Mais comme je n'ai pas d'impimante, j'aim... See more

Rated 5 out of 5 stars

vinted really easy and convenient to use to sell your clothes. I sometimes regret that some buyers haggle over prices in a systematic way… So far from the price indicated…

Rated 4 out of 5 stars

Good : Can be seen in several European countries. Easy process to modify articles to sell. Bad : Very low prices needed to sell clothes. Explanations for rejected adverts not very clear. Messages from... See more

Rated 4 out of 5 stars

The selling process is very efficient, with automatic message for each step of a transaction. I regret that buyers don't inform sellers about their decision when a conversation in progress does not... See more

Rated 5 out of 5 stars

Good experiences so far, and when i had a problem with an article which wasn't ok, and another time with a lost package, the support team had it fixed in two days. Vinted helps us to reuse clothes and... See more

Rated 5 out of 5 stars

Vinted is a simple and convenient app to use. You can add photos and describe the features of your item easily. The platform offers secure payment, and a shipping label is generated for you to downl... See more

Rated 4 out of 5 stars

Vinted me permet de vider ma garde robe Je fais de la place dans mes placards, je récolte de l’argent et je participe à une mode eco responsable en favorisant la seconde main

Rated 5 out of 5 stars

Vinted is an amazing service. Impressive. Bravo ! Just one point : some Mondial Relay places for delivery are not serious. They refuse to take parcels during business hours, telling that Mondial Rel... See more

Rated 4 out of 5 stars

A really good app, easy to use I just regret that we can't save some settings, like if we sell a lot on same-sized t-shirt safe the settings to make the selling easier. At least I recommend these app... See more

Rated 2 out of 5 stars

Region locking is a major frustration. Vinted only allows you to buy from countries near you. I don't mind this, that's why I made two accounts, one for the German region, one for the western Europ... See more

Rated 4 out of 5 stars

Gr8t choice of product from Europe. The application givzs the ability to bargain with buyers/sellers. Parcel shipping company are doing good job. Still it is buyers' duty to crosscheck to avoid sca... See more

Rated 5 out of 5 stars

Vinted is a great application where you can sell items that you don’t need anymore. I personally use it often !

Rated 4 out of 5 stars

The last sale was a pair of shoes. Beautiful new shoes my wife just couldn't wear for some reason. We had quite a few likes, but no buyer. Then, several people tried a bargain. And finally, a... See more

Rated 3 out of 5 stars

Easy to use, and very practical as it can reach a lot of potential buyers from Vinted users base. BUT very unfair to sellers, as it is not possible to get properly insured if the parcel is lost or dam... See more

Rated 5 out of 5 stars

So far, i am having a wondetful experience here on vinted. Their swift response to disputes with between buyets and sellers is satisfactory with the options provided. Vinted is a trustworthy and... See more

Rated 4 out of 5 stars

the shipping costs have to be less expensive. it’s way too much especially when a 2€ product becomes 5€ just because of the shipping price. others than this everything seems fine

Rated 5 out of 5 stars

Vinted has given me the taste of buying much less new stuff and is giving the opportunity to sell easily so much of what I do not wear or use anymore and so much accumulation had become a real burden... See more

Rated 4 out of 5 stars

I love the app, but I would like to sell more. I want a start a new business to finance my studies.Thank you Vinted for helping me!

Rated 5 out of 5 stars

Amazing either to buy or to sell, I can’t remember what life was like before Vinted 🫶 and good for the environment and the soul

Rated 4 out of 5 stars

My purchase experience is very good but I’ve got problems to send the product I’ve sold. I don’t have printer and the relay spots around dont have the printer or it doesn’t work…

Rated 5 out of 5 stars

Great way to give a second life to one’s articles! User friendly UI and notification features :)

Rated 5 out of 5 stars

J’adore VINTED !application simple à utiliser! Prendre quelques photos de l’article à vendre et laissez vous guider par VINTED pour taille, description, ect…de l’article! Je recommande vivement!

Rated 5 out of 5 stars

Good user experience ! But the app could be optimized especially for the message management… It will be good to have filters in order to easily access to our message with a customers only for example.... See more

Rated 4 out of 5 stars

Really great site, great for selling as so easy to put in the info and photos. Great for finding something you’re looking to buy, helps narrow down what you’re looking for and offers filters for colo... See more

Rated 3 out of 5 stars

Please add a sep category for running shoes (spikes) separatr from normal running shoes Please allow seller to only choose transporters that can print the package sticker for us, most of us don't hav... See more

Rated 2 out of 5 stars

I am extremely disappointed with Vinted’s client services. My parcel was never picked up by the buyer and is now stuck at the ChronoPost hub. The problem is that only Vinted can take action to sen... See more

Rated 5 out of 5 stars

I’ve had only good experiences on Vinted. I’ve had once a problem with a vendor selling me counterfeit and Vinted was quick to help and solved my issue. I buy regularly and I am very happy with the se... See more

Rated 4 out of 5 stars

I’ve been using Vinted for a while and overall, I’m very satisfied. The app is easy to use, communication between buyers and sellers is smooth, and you can find great deals or give your clothes a seco... See more

Rated 5 out of 5 stars

Excellent app ! Really friendly and easy to use. So helpful for everyone, from sellers to buyers with very good process. Also very appreciated to buy and sell in such an easy and smooth way. The helpd... See more

Rated 4 out of 5 stars

It has been almost a year since the first time that i've subscribed to vinted and at the same time. I've made 10 sells and everything has been fine until now (apart from a transaction : he got his re... See more

Rated 2 out of 5 stars

Vinted asked me to write a review & so I will. I stopped selling for a long time as there were far too many oafs that have nothing better to do than annoy sellers ( france ). Stupid uneducate... See more

Rated 5 out of 5 stars

I am very satisfied with my experience on Vinted. The platform is easy to use, secure, and reliable. Buying and selling pre-loved items has been smooth and convenient. I appreciate the fast transactio... See more

Rated 2 out of 5 stars

I have been a long-time user of Vinted for years, but I cannot change my email address to my permanent address at Infomaniak (a reliable provider) because their system incorrectly labels it as a “disp... See more

Rated 5 out of 5 stars

I'm very happy for using it. I've enjoyed selling and buying things on Vinted so far I've got very good experienced with my lovely customers and sellers they're all nice. It's very quick and easy to d... See more

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Company details

  1. Online Marketplace
  2. Clothing Store
  3. Men's Clothing Store
  4. Used Clothing Store
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Vinted est une plateforme communautaire dynamique qui vise à faire de l'occasion le choix privilégié. Chaque jour, des millions de membres à travers l'Europe achètent et vendent des articles d'occasion. Vends sans frais et découvre des articles uniques et de qualité, qui vont de la mode à l'électronique, en passant par la décoration intérieure, les articles pour animaux et bien plus encore.


Contact info

3.2

Average

TrustScore 3 out of 5

43K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 3 out of 5 stars

Bad support & lockers experience

Support isn’t reactive at all. Vinted Go lockers size M are always full, I experienced some lockerswith a non working screen. The app is well designed and works well though.

11 October 2025
Unprompted review
Rated 4 out of 5 stars

I love the app

I love the app, but I would like to sell more. I want a start a new business to finance my studies.Thank you Vinted for helping me!

9 October 2025
Unprompted review
Rated 1 out of 5 stars

I bought a digital camera from Vinted…

I bought a digital camera from Vinted listed as “new with tags” yet it came corroded.

This was nowhere listed in the ad, I opened a dispute within 42 hours, yet Vinted is making me pay shipping price to refund it.

I contacted support yet no use. Same bot looking replies all over again. Trying to handle it with the seller.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

While everything goes write when things…

While everything goes write when things go wrong I.e, seller did not package item so the parcel fell apart and all I received was (from Royal Mail) a plastic bag with the wrapping paper in and label in ,no goods they said package had arrived I ended up writing to their legal department as so called customer services did not understand the whole process took 3 weeks. What or who they use for customer services is questionable. I do not think English is not their first language as they use google translate.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Vinted punished me for doing everything…

Vinted punished me for doing everything right!

I sent my parcel using the Non-Digital Post Office method. The Post Office scanned the barcode, printed the label, and gave me proof of postage.

Vinted ignored my evidence, gave me a fake 1-star rating, and refused to compensate me.
I lost my item, my money, and my reputation because of their platform.

Do NOT trust Vinted — they punish honest sellers and ignore proof.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Full of fakes

Be careful, this website is full of fakes products and nothing is done to make them disappear. Even the verification proposed means nothing as sellers can simply cancel if customer paid for it.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience with Vinted

Terrible experience with Vinted ! I sold a second hand Lovevery set on their platform recently . This was damaged in the post so the buyer asked for a refund which I immediately said yes too as I wanted to be fair . However I didn’t see the return button as I thought the sender would have to send the package back anyways . The item was only lightly damaged . It turns out the person doesn’t want to send my package back ! And they are protected by Vinted . It just feels like daylight robbery !
Because I didn’t request a return they are now allowed to have my package . Does anyone else see something wrong with that ? So anyone can make up a story about a damaged package and then hope you make a mistake and they keep the package.
Honestly very disappointed

4 October 2025
Unprompted review
Rated 4 out of 5 stars

Really great site, reliable

Really great site, great for selling as so easy to put in the info and photos. Great for finding something you’re looking to buy, helps narrow down what you’re looking for and offers filters for colours, sizes etc. Easy to communicate with sellers and buyers alike. Reimbursement for faulty items is done with honesty and rapid responses.
Only one complaint, delivery charges are much too expensive !!

4 October 2025
Unprompted review
Rated 2 out of 5 stars

Be aware of counterfeits

Be aware of counterfeits! Ordered a Ralph Lauren jacket and when it arrived - clearly a fake! When I sent an issue report - they simply said send it back and I have to pay for the shipping! No clear intentions from them to stop this activity. Buyer protection is useless - does not even cover the return shipment.

2 October 2025
Unprompted review
Rated 2 out of 5 stars

Can’t change email address and they will not help me.

I have been a long-time user of Vinted for years, but I cannot change my email address to my permanent address at Infomaniak (a reliable provider) because their system incorrectly labels it as a “disposable domain.” I am in a de-Googling process and would like to continue using Vinted, but this policy makes that impossible. Hopefully, this can be resolved!

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Bad Experience with Vinted's Insurance Policy

I've completed dozens of transactions on Vinted without any issue. However, when problems arose, particularly with a lost parcel, the buyer's insurance proved to be worthless. Despite paying extra for this insurance, my claim was outright dismissed. I reported the parcel as lost, with all necessary documentation showing it was sent on time. Yet, Vinted’s support simply confirmed the transaction and closed the dispute without any reasoning.

This reveals poor commercial practices. I find it unacceptable that insurance fees are added to each purchase while reimbursement is never provided, even with clear evidence of loss. If you're considering using Vinted, be wary of their lack of support when things go wrong.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Let me remove Mondial Relay

I use Vinted a lot, and I actually think it's quite good. But what I don't like is that they are forcing us to use Mondial Relay, who are incapable of successfully delivering a single parcel.
You need to let us deactivate companies like this. I don't even care if it stops me selling as much.
While you continue to force me to suffer this useless provider, my review will remain at 1 star.

30 September 2025
Unprompted review

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