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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality and design of the jewelry, noting that the pieces often exceed expectations. The ability to customize jewelry is also a significant advantage, allowing consumers to create unique and personalized items. People appreciate the extensive range of sizes and styles available, making it easy to find the perfect piece. Consumers consistently praise the customer service, highlighting the responsiveness, helpfulness, and personal touch provided by the representatives. Many reviewers specifically mention the smooth and pleasant buying experience, with staff ensuring orders are delivered on time and addressing any concerns promptly. The delivery service is also commended for its speed and reliability, with orders arriving quickly and beautifully packaged.

Based on these reviews

Rated 5 out of 5 stars

Needed to cancel a order and the woman who assisted me, chloe was very much helpful. Didn't want to cancel my order as what I purchased from this website was beautiful but I found something just as ni... See more

Company replied

Rated 5 out of 5 stars

After purchasing an emerald bracelet as a wedding gift, the stone unfortunately fell out and was lost. After getting in touch with Angara they quickly sent out a return label repaired it and sent it b... See more

Company replied

Rated 5 out of 5 stars

I received my beautiful ring in a wonderful ring box but had to use the online chat twice in a week so I could see about getting the ring resized. I had dealings with Rose and Chloe who were both most... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent pre-order customer service. I have worked closely with Ankit over the last 2-3 weeks on ensuring the right sizing and specification of a ring for a big occasion! Always attentive and respond... See more

Company replied

Rated 3 out of 5 stars

I have used this company several times to buy jewellery for special occasions. The actual presentation of the jewellery and the way it looks is great. The purchase and delivery process is also good.... See more

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Rated 5 out of 5 stars

Angara has a marvellous team supporting every purchase a client buys. The packaging with each item is superb and the lighting inside boxes was a lovely surprise. I will never buy beautiful jewellery a... See more

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Rated 5 out of 5 stars

Angara were extremely helpful and accommodating from start to finish. Their communication is excellent and they support you through the whole purchase process. The ring itself was crafted and made to... See more

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Rated 5 out of 5 stars

Beautifully made jewellery and presented so nicely. I’ve ordered another item! Customer service is what you would expect from a five star jewellery maker. Thankyou

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Rated 5 out of 5 stars

I ordered a ring for my wife. The website was easy to use, with great customer service throughout the process. Bespoke made, but delivered within a few days. The ring is beautiful, exactly what my w... See more

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Rated 5 out of 5 stars
Invited

I had a problem with my order but I emailed the company late on a Saturday night. I had replies through Sunday and by Monday morning, it was resolved. Fantastic, unbelievably good, customer servic... See more

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Rated 5 out of 5 stars
Invited

Angara made shopping easy, well, not exactly. Too many beautiful choices!! I wanted to purchase an Emerald necklace for my wife for our 20th Anniversary. We were going on an Italian cruise and I wante... See more

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Rated 5 out of 5 stars

The Angara customer care team have been amazing. Since ordering my engagement ring they’ve constantly been in touch, keeping me up to date with delivery and even courtesy calls to make sure I was happ... See more

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Rated 5 out of 5 stars
Invited

I haven't yet received my goods, but going into their chat system I was served by a person straight away. They were extremely helpful, and so I have bought my diamond necklace. I await its delivery wi... See more

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Rated 5 out of 5 stars
Invited

I purchased a stunning lab grown 3 carat ring and was absolutely thrilled when I received it. The box it came in is stunning, it even has a little light inside to really show off the gorgeous piece. I... See more

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Rated 5 out of 5 stars
Invited

The ability to customize your jewelry piece is something that sets them apart. You can see exactly what you get. Great value for money. Bought my piece for my wife on our 11th anniversary. Loo... See more

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Rated 5 out of 5 stars

I bought my item for a special occasion and thought that would be it. But then I had a really nice message from a gent called Sam Stevens and he was just checking in to make sure I was happy with my p... See more

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Rated 5 out of 5 stars

This company is so professional, courteous and a pleasure to deal with. Efficient and stunning products. Packaging is excellent. My bracelet has been on my wrist since it arrived. LOVE IT. Would reco... See more

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Rated 5 out of 5 stars

Chloe was brilliant, helped with my worries of delivery. Yet to receive the item but thus far Angara have been great.

Company replied

Rated 5 out of 5 stars
Invited

Beautifully crafted pieces with rings in a huge range of sizes. The pieces are shipped quickly with tracked delivery. There is an extensive range of jewelry available at very competitive prices. I eve... See more

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Rated 5 out of 5 stars

I ordered a pink sapphire and diamond pendant for my partner's 75th birthday. Although the stated delivery date was before then I needed to be sure it would be delivered on time. The customer service... See more

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Rated 5 out of 5 stars

Its rare nowadays to get such good service unless your a VIP, I felt very valued as a customer, in terms of communication and follow up. When it arrived, the presentation box which lit up the diamond... See more

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Rated 5 out of 5 stars

I needed an amendment to my order after placing it and got through to Chloe at customer services. She walked me through the best way to change the order, the price, answered any questions I had a... See more

Company replied

Rated 4 out of 5 stars
Invited

item exactly as described, great website, great functionality to customise, good delivery. Great packaging. loved the ring box itself had an inbuilt light. Even the aroma of the box/package. Many... See more

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Rated 5 out of 5 stars

Angara website was extremely laid out and easy to operate, which made the choosing of the stones extremely easy. Delivery was exactly as prescribed with email updates accordingly. Jewelry presentat... See more

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Rated 5 out of 5 stars
Invited

Massive range of jewellery on easy to use website. Photographs are excellent and comparisons helpful in terms of visualising the piece. All in all a very good website. I do hope the jewellery is as go... See more

Company replied

Rated 5 out of 5 stars

This life changing special moment in my life was made so much easier with Angara as the customer service and instant response has been amazing. The ring itself looks even better when I opened the b... See more

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Rated 5 out of 5 stars

Chloe has been so helpful with my order. I had a 10% discount offer on first orders come through after I had placed my order & Chloe was brilliant in helping me obtain my discount. You can tell a lot... See more

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Rated 4 out of 5 stars
Invited

Nicely set out with optoins fiarly clearly shown. Pricing levels clear so limited surprises. Sometimes not always clear why some optoins are available for some types of earrings but not others.

Company replied

Rated 5 out of 5 stars

The design process was clear, informative and easy to follow. However, the best part was the customer service I received from Chloe. I had a number of concerns and issues with my order. Chloe was able... See more

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Rated 5 out of 5 stars
Invited

I was hesitant to make a purchase online as you can't see the quality of the ring/stone in person but I researched and read reviews and decided to take a chance. Ordering was simple. When my ring arri... See more

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Rated 5 out of 5 stars

Having ordered elsewhere and waiting over 2 months for the ring to arrive, I was fed up and had no choice but to cancel my order. I came across Angara online and found a ring that I knew my part... See more

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Rated 5 out of 5 stars

What an amazing company! I had never heard of them so was a little nervous purchasing something at a high value, but I had no need to worry. I bought a rose gold 1 carat tennis bracelet but was w... See more

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Rated 5 out of 5 stars

I wish I could give 6 stars! First off the quality is brilliant but the customer service is phenomenal. I bought and engagement ring and from point of order I had loads of contact/updates... See more

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Rated 5 out of 5 stars
Invited

easy site to navigate, good all round selection of products, prices to everyones budget, even mine, happy wife happy life 😂 found what i wanted easily, checkout was straight foward and clear to follo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. Had an issue with the delivery address but not through anyone’s fault the auto address finder doesn’t pick up my delivery address,but it was sorted ok. Sam was so helpful a... See more

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Rated 5 out of 5 stars

Sam Stevens and the Angara team have made the buying experience smooth and pleasant. They let me know regularly with what point my order was at and provided me with the confidence that my order wou... See more

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Rated 5 out of 5 stars

I bought a sapphire necklace for my girlfriend, she absolutely loves it and wears it everyday. The personal touch having your own Angara dedicated realtionship manager is very nice, Sam Steven’s was... See more

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Rated 5 out of 5 stars
Invited

Have already ordered from this company and got better than I expected. The options and showing sizing is excellent and very pleased with my necklace have also purchased one for my daughter's birthd... See more

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Rated 5 out of 5 stars
Invited

Easy to follow instructions, clear on items being sold, and no hidden extras.

Company replied

Rated 5 out of 5 stars
Invited

Had been looking for a gift for my Wife's Christmas and finally found it on Angara, Very Happy

Company replied

Rated 5 out of 5 stars

Hands down the best customer service ever. I called and someone picked up the phone in minutes and my query was solved instantly. I used the chat again on a sunday afternoon and someone was chatting w... See more

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Rated 5 out of 5 stars

I am in Tennessee and very happy to leave a review. My mother and I found a beautiful necklace online and ordered it. I loved it and found it to be an exact match to the picture online. The packaging... See more

Company replied

Rated 5 out of 5 stars
Invited

Instant and good chat. Excellent pages for each individual product. Easy to navigate the website, which exudes quality. I bought a beautiful ruby ring for my wife several years ago. The service wa... See more

Company replied

Rated 5 out of 5 stars

The ring we ordered matched perfectly the description and the expectation. It was delivered in a wonderful box and on time. Excellent service from Angara.

Company replied

Rated 5 out of 5 stars

Very quick and reliable service, there was a small piece of feedback that I provided and although I didn't request it, Sam; my customer service rep took it upon themselves to ensure that it was addres... See more

Company replied

Rated 5 out of 5 stars

I have spoken with two customer service representatives on two different occasions with questions and also fixing an error I made. They were both quick to reply, kind, efficient and very helpful.

Company replied

Rated 5 out of 5 stars

I found my engagement ring using Angara and they were excellent! Loads of recommendations and support to find the perfect ring, then great customer service through the process of having it delivered,... See more

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Rated 3 out of 5 stars

I purchased a pair of earrings that are very nice and high quality - and also three times as large as they were shown on the website. Buyer beware when purchasing from here - make sure it's EXACTLY... See more

Company replied

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Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewellery Manufacturer

About Angara

Written by the company

ABOUT ANGARA

Angara is a family-started and family-run fine jewelry brand with generations of expertise in gemstones and jewelry-making. We combine the power of creation with the ancient energy of colored gemstones to bring you bespoke jewelry that truly speaks to your soul and helps you celebrate with color.

We’re vertically integrated, which means every step in the making of our jewelry is carefully handled by us. We source our gemstones sustainably, cut and polish them ourselves, and then handcraft custom designs around them. Without the middlemen, we deliver premium-quality jewelry at high speed, and with 30 percent more value directly to you.

Our commitment to excellence and innovation has earned us many accolades, including Newsweek’s Best Online Shops’ 5 Year Champion title, the prestigious Fast Company Most Innovative Companies 2024 Award and a place on the Inc. 5000 Fastest Growing Private Companies in America list.

WHY SHOP WITH US

We’re the highest-rated and most-awarded online jeweler, offering premium-quality natural and lab-grown colored gemstone and diamond jewelry at remarkable prices.

Ethical Sourcing

Our gemstones and diamonds are sourced directly from mines (or labs) that honor the highest levels of sustainability practices.

Customizable Designs

At Angara, you can easily customize every one of our pieces, just the way you want.

Exceptional Craftsmanship

Our jewelry combines traditional craftsmanship with modern sophistication. Each stone is set by hand, and every unique design is crafted using time-honored techniques.

Guaranteed Authenticity

All our jewelry comes with a Certificate of Authenticity, outlining the stone's carat weight, color, quality grade and other essential details, so that you can shop with confidence.

Easy Pay Installments

Get the jewelry you love now and pay for it later in monthly installments with our buy now, pay later plans.

Free Express Shipping

We offer express shipping at no extra charge. We also insure all items, so it's absolutely risk-free.

Free 30-Day Returns

If for any reason you aren’t fully satisfied with your purchase, you can send it back to us for a full refund.

Lifetime Warranty

Every piece we handcraft for you comes with a free lifetime warranty.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

easy to use website and good discount…

easy to use website and good discount on first order

10 December 2025
Angara logo

Reply from Angara

Hi Robert,
Thank you so much for the wonderful 5-star review! We're thrilled to hear that you found our website easy to use and enjoyed the first-order discount.
If you need any help choosing your next piece, we're always here for you!

Rated 5 out of 5 stars
Invited

Quick efficient ordering process

Quick efficient ordering process

9 December 2025
Angara logo

Reply from Angara

Hi James,
Thank you for the 5-star review! We're so glad to hear you enjoyed our quick and efficient ordering process.
If you need anything at all, we’re always here to help!

Rated 4 out of 5 stars
Invited

PRICE WITH 15% DISCOUNT SEEMS TO BE…

PRICE WITH 15% DISCOUNT SEEMS TO BE SAME THE PREVIOUS PRICE WITH 12% DISCOUNT

8 December 2025
Angara logo

Reply from Angara

Hello Bryan,
Thank you for sharing your feedback with us on Trustpilot.
We recently reached out to discuss your concerns, and one of our Customer Experience Managers has contacted you to offer assistance. Please feel free to reply at your convenience — we remain available and are happy to help with anything you may need.

Rated 5 out of 5 stars

Very helpful

Very helpful, straightfoward and resolved query with simplicity - and polite throughout

8 December 2025
Unprompted review
Angara logo

Reply from Angara

Hi David,
Thank you so much for the wonderful 5-star review! We're glad to hear your query was resolved smoothly and that you had a helpful, straightforward, and polite experience. If you ever need anything else, we’re always here to help!

Rated 5 out of 5 stars

Very helpful assistant

Needed to cancel a order and the woman who assisted me, chloe was very much helpful. Didn't want to cancel my order as what I purchased from this website was beautiful but I found something just as nice for a little bit cheaper with same company. Over all happy with the help I recieved today.

5 December 2025
Unprompted review
Angara logo

Reply from Angara

Hi Lyndsay,
Thank you so much for your wonderful review! We’re delighted to hear that Chloe was able to assist you and make the process smooth and friendly.

We truly appreciate your kind words—and we're glad you found something you love just as much. If you ever need help again or have any questions, we’re always here for you!

Thanks for choosing us and for sharing your experience.

Rated 5 out of 5 stars
Invited

No Hidden Extras.

Easy to follow instructions, clear on items being sold, and no hidden extras.

4 December 2025
Angara logo

Reply from Angara

Hi Martin,
Thank you for sharing this — really appreciate it.
It’s great to hear the process felt clear and straightforward, just the way it should be. If you ever need anything or have questions along the way, we’re here for you.
Thanks again for choosing us.

Rated 3 out of 5 stars

Shonky lifetime warranty, beware.

I have used this company several times to buy jewellery for special occasions. The actual presentation of the jewellery and the way it looks is great. The purchase and delivery process is also good. Unfortunately, when issues arise with warranty claims it is a different story. We paid nearly $2000 for a sapphire ring for our daughters 21st and after about 18 months the stone fell out and was lost. Assuming it would be covered by the 'lifetime warranty' I got in touch and was told it was not covered by the policy. The actual clause states that "Wear and tear and lost or missing stones and parts of the jewellery due to inappropriate, improper or abnormal use of the product." They are clearly including 'wearing' the jewellery as inappropriate use as they would not honour the warranty. This was a gift that I was hoping would last her whole life not 19 months. The next daughter is 21 soon and we will buy her ring elsewhere. This occurred in December 2025.

4 December 2025
Unprompted review
Angara logo

Reply from Angara

Hi Tarina,

Thank you for sharing your feedback with us. We’ve reviewed our records and understand the challenges you’ve experienced with the product. One of our team members will be reaching out to you within the next couple of hours to assist you further.

In the meantime, if you need anything else, please feel free to write to us at customer.service@angara.com
Or call us at 1800 934 237 for immediate support.

Rated 5 out of 5 stars

Chloe was brilliant

Chloe was brilliant, helped with my worries of delivery.
Yet to receive the item but thus far Angara have been great.

1 December 2025
Unprompted review
Angara logo

Reply from Angara

Hi Craig,
Thank you for sharing this. We’re glad Chloe was able to help with your delivery concerns. If you need anything else, we’re here for you.

Rated 5 out of 5 stars
Invited

Good photos.

1 December 2025
Angara logo

Reply from Angara

Hi James, Thank you so much! We’re glad you loved the photos. If you need anything else, we’re here to help!

Rated 5 out of 5 stars
Invited

Had been looking for a gift for my…

Had been looking for a gift for my Wife's Christmas and finally found it on Angara, Very Happy

29 November 2025
Angara logo

Reply from Angara

Hi William,
So happy to hear you found the perfect Christmas gift for your wife. Thank you for choosing us — it means a lot.

Rated 5 out of 5 stars

Beautiful ring

I received my beautiful ring in a wonderful ring box but had to use the online chat twice in a week so I could see about getting the ring resized. I had dealings with Rose and Chloe who were both most helpful and dealt with what I needed perfectly, Great company, thank you.

28 November 2025
Unprompted review
Angara logo

Reply from Angara

Hi Claire,
Thank you so much for this lovely review! We’re really happy to hear that you’re loving your ring and that the ring box added a little extra magic to your unboxing moment.

We’re also glad Rose and Chloe could help you quickly with the resizing. We’ll definitely share your kind words with them!

Thank you for choosing us. We’re always here whenever you need us.

Rated 5 out of 5 stars
Invited

Easy clear directions to purchase my…

Easy clear directions to purchase my ring

26 November 2025
Angara logo

Reply from Angara

Hello Mrs. P. Walker,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that the directions for purchasing your ring were easy and clear. It truly means a lot to us. If you ever need any assistance in the future, we’re always here to help.

Rated 5 out of 5 stars

Beautifully made jewellery and…

Beautifully made jewellery and presented so nicely. I’ve ordered another item! Customer service is what you would expect from a five star jewellery maker.
Thankyou

19 November 2025
Unprompted review
Angara logo

Reply from Angara

Hi Keith,
Thank you so much for your lovely review! We're happy to hear you loved the jewellery and the presentation and even more excited that you’ve already ordered another piece. We truly appreciate your kind words about our customer service. Thank you again for choosing us!

Rated 5 out of 5 stars

Fantastic aftercare and customer service.

After purchasing an emerald bracelet as a wedding gift, the stone unfortunately fell out and was lost. After getting in touch with Angara they quickly sent out a return label repaired it and sent it back with no hassle or fuss. I would 100% recommend this company and their customer services are a*. Thank You.

14 November 2025
Unprompted review
Angara logo

Reply from Angara

Hi Steven,
Thank you so much for sharing your experience! We're really glad we could resolve the bracelet issue quickly and without any hassle. Your recommendation truly means a lot to us. If you ever need anything else, we’re always here to help!

Rated 5 out of 5 stars

Angara were extremely helpful and…

Angara were extremely helpful and accommodating from start to finish. Their communication is excellent and they support you through the whole purchase process. The ring itself was crafted and made to an exceptional standard, so much so that there have been so many comments on how amazing the ring is. Thanks again, would highly recommend!

9 November 2025
Unprompted review
Angara logo

Reply from Angara

Hi Antony, Thank you for your valuable feedback. We are delighted to hear that our customer service communication and support during your Angara experience were exceptional. Furthermore, we are thrilled that you are pleased with your hand-crafted Angara ring and found its quality and craftsmanship to be of the highest standard. Our goal is to consistently deliver both superior craftsmanship and excellent customer service.

Rated 5 out of 5 stars
Invited

Excellent pre-order customer service

Excellent pre-order customer service. I have worked closely with Ankit over the last 2-3 weeks on ensuring the right sizing and specification of a ring for a big occasion! Always attentive and responds very quickly. A pleasure to work with so far; I've just placed my order, so I await with excitement for the item to be made and delivered. So far, very good!

17 November 2025
Angara logo

Reply from Angara

Hi Ian, thank you for sharing your feedback! We’re thrilled to hear that Ankit provided you with excellent customer service throughout your shopping experience. Your feedback motivates our team, and we’re here for any further assistance you may need.

Rated 5 out of 5 stars
Invited

Massive range of jewellery

Massive range of jewellery on easy to use website. Photographs are excellent and comparisons helpful in terms of visualising the piece. All in all a very good website. I do hope the jewellery is as good as the website.

13 November 2025
Angara logo

Reply from Angara

Hi Mr. Kolin, thank you for your wonderful feedback! We're delighted you enjoyed exploring our Angara collection and found the website experience intuitive and inspiring. We take great pride in ensuring our jewelry reflects the same quality and attention to details you see online, and we look forward to exceeding your expectations.

Rated 5 out of 5 stars

Engagement Ring Choosing

I found my engagement ring using Angara and they were excellent! Loads of recommendations and support to find the perfect ring, then great customer service through the process of having it delivered, my relationship manager Sam was really good and kept providing me with updates

1 August 2025
Unprompted review
Angara logo

Reply from Angara

Hi Andy, thank you for sharing your 5-star review! We're thrilled you found your engagement ring with Angara. It's a pleasure knowing our customer service team made the process seamless start to finish. We look forward to having you shop with us again in the future!

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