Colissimo - La Poste Reviews 39,694

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the speed and efficiency of the delivery service, especially for national shipping. Many consumers report that their packages arrived on time and in good condition, with some even arriving earlier than expected. The employees are often described as friendly, courteous, and helpful. Some customers also appreciate the convenience of nearby La Poste offices for picking up packages. However, opinions on certain aspects like the delivery service and order handling are mixed, with low consensus among reviewers. Some consumers have reported negative experiences with the contact and location services. A few reviewers mentioned issues with the tracking system, noting that it can be inaccurate or slow to update.

Based on these reviews

Rated 4 out of 5 stars

Package arrived a day earlier than expected. This was not a problem as it was going to the Post Office at my request but it could have been a problem if I had requested to be at home.

Rated 4 out of 5 stars

Slightly later than expected but that is down to the supplier, not the delivery agent. Overall, colissimo are very good.

Rated 3 out of 5 stars

I ordered from a site that uses Colissimo and I was pretty scared after reading these reviews but yeah, ordered anyway. I recommend tracking on La Poste's site but the tracking in generally is poor... See more

Rated 3 out of 5 stars

As with everyone else I panicked this company tracked my parcel for first two days from Xiaomi then vanished for the next five days.. DPD who receive this parcel the UK leg had no idea and wanted to r... See more

Rated 5 out of 5 stars

I am very satisfied by the service provided in Colisimo. The staff who delivered our package is always polite, responsible and punctual. Our items are being well taken care of. This is the main reason... See more

Rated 5 out of 5 stars

The item I bought late on the 29th of June was scheduled for delivery on either the 30th of June or the 1st of July, all of which seemed unlikely given that I live in a small village quite a dista... See more

Rated 5 out of 5 stars

I have never had problems with Colissimo, neither in sending or receiving packages. Sometimes my local post office does not work as expected. But Colissimo deliveries typically go perfectly well. U... See more

Rated 5 out of 5 stars

This is my first shopping in France online store. And with the Colissimo company this experience turned out to be successful and enjoyable. They delivered my purchcase to the French branch of the Ukra... See more

Rated 5 out of 5 stars

I love Colissimo, the postmen and postwomen are very correct and polite, they call before they arrive and they have helped me to bring the big packs on the second floor, highly recommended! ⭐️⭐️⭐️⭐️⭐... See more

Rated 5 out of 5 stars

Parcel delivered on time and as per forecast date. Can not fault La Poste or Colissimo for delivery of post or parcels

Rated 5 out of 5 stars

EFFICIENT delivery as scheduled. Always the relay point works best if you ain't at home the entire day of delivery.

Rated 5 out of 5 stars

First rate delivery service. On time, good communication and plenty of pick up points to choose from.

Rated 5 out of 5 stars

lovely, cheerful post lady Michella, always gives us time to get to the door and greets you with a smile.

Rated 5 out of 5 stars

Always delivers parcels promptly and on the date indicated by email at least 24 hours before the delivery

Rated 5 out of 5 stars

Colisimo / la poste have improved greatly over the last year or 2. Now they can pretty much be relied on.

Rated 5 out of 5 stars

La Poste a su se moderniser et rendre un service orienté "satisfaction client maximale", une belle réussite nationale et internationale.

Rated 5 out of 5 stars

ignore the bad reviews i ordered off eBay from a seller in France who used Colissimo and my item arrived within 4 days and was in the parcel and the item arrived in excellent condition these bad revie... See more

Rated 5 out of 5 stars

Always a good service, with emails sent at the right moment to inform you on the delivery of the parcel. Delivery men do their best to deliver your products (they call you if you don't answer when the... See more

Rated 5 out of 5 stars

I sent a package with colissimo over all france (1100km) and it took 48 hours to arrive. The post office was friendly and the tracking was on point. It is the most used (60% of parcel transfers) in fr... See more

Rated 5 out of 5 stars

Ordered a mobile phone from Xiaomi and it was delivered with Colissimo. To be honest, I was skeptical after reading so many negative reviews, but to me it worked just fine. Everything arrived within a... See more

Rated 5 out of 5 stars

I read the Negative Reviews of this company & got worried as I had bought a Xiaomi Mi9t Pro phone through the Xiaomi website, I needed have bothered. I ordered it on the Thursday afternoon & I got it... See more

Rated 5 out of 5 stars

I felt like writing a comment because when I found out that a package I ordered from France would have been shipped with "Colissimo" I came here to check the comments and I nearly had a stroke.... See more

Rated 3 out of 5 stars

Colissimo is a very bad company, I was send a package sin the 25th of October and when I tracked the package it says already left the country of origin which is France and it was express package , whe... See more

Rated 5 out of 5 stars

Perfect service. Ordered a phone from Xiaomi, it was sent over from France to the UK and handed to DPD for the final delivery. They guaranteed the delivery within 5 working days and I got it after 4:... See more

Rated 5 out of 5 stars

Colissimo is a very fast service, delivering my package from France to the UK in 3 days. It is an amazing parcel courier and is recommended for anyone shipping internationally and in need for a cheap... See more

Rated 3 out of 5 stars

A big mistake to use Colissimo for international shipping. The worst tracking and the worst customer service ever. The package has never left France, according to their system, and their standard r... See more

Rated 5 out of 5 stars

I ordered items from EpicTV which uses Colissimo. The delivery is extremely fast and affordable. It only took 5 days from the parcel was collected by them in France to be delivered to me by the local... See more

Rated 5 out of 5 stars

Mailed a package to the Caribbean on 23rd October. Was told by LaPoste that delivery is between 7 & 9 days. It's now 8 days later and the tracking information says the parcel is in the UK. The UK! I... See more

Rated 5 out of 5 stars

I have sent a package with expensive goods, like 600euros motherboard and 500euros CPU on 3.11.2020. and everything arrived today 05.11.2020. Nothing was lost or stolen.

Rated 3 out of 5 stars

The package arrived on time. I gave 3 stars because they have a poor tracking system.

Rated 3 out of 5 stars

After purchasing something from eBay I went to check up on the reviews on Colissimo and almost got a heart attack. So many negative reviews and stories of people not receiving their parcels or... See more

Rated 3 out of 5 stars

Actually my complaint is as much with Parcelforce as it is with Colissimo. I sent a small parcel from an efficient post office counter in southern France to my granddaughter in Gloucestershire for her... See more

Rated 5 out of 5 stars

… I have nothing to say .it’s perfect for those people’s Loving shopping online .. this Shein is absolutely worth it .. everything is looks expensive but you can afford the prices😊 so i giving 5 star... See more

Rated 5 out of 5 stars

Always on time and easy to communicate in case there are adjustments to make. I’ve never had issues with this service and can only recommend it.

Rated 5 out of 5 stars

My parcel was delivered on schedule. The driver made sure I knew he'd arrived. The parcel was signed for. Living in rural France we rely on a good delivery service.

Rated 5 out of 5 stars

Satisfied,approachable, I just wait a bit and the guy working approach me immediately when I show the QR code and voila! he gave me my package in less than 5mins I get my parcel.

Rated 2 out of 5 stars

Sent me an email saying my Amazon parcel would arrive on 8th Sept. Then sent me an email after their normal delivery time to say that the parcel could not be delivered due to unforeseen problems. It... See more

Rated 5 out of 5 stars

This is the best 👌 company to deal with, i received my package before the expected day. And it was need well organized.

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Company details

  1. Delivery Service
  2. Courier Service
  3. Shipping Company

Written by the company

Colissimo est l'expert de la livraison de colis aux particuliers en France et à l'international, avec des services flexibles et adaptés aux besoins de tous les e-acheteurs. Nous proposons une offre de livraison de proximité complète, fiable et responsable.


Contact info

3.6

Average

TrustScore 3.5 out of 5

40K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

The worst service ever…

The service is the worst I have ever received in my life.
After three months of not receiving my package, I still haven't gotten it.
They no longer respond to me.
They keep telling me I have to wait.
It seems like only people without cognitive abilities work there.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Good service

I have never had problems with Colissimo, neither in sending or receiving packages. Sometimes my local post office does not work as expected. But Colissimo deliveries typically go perfectly well.

Unfortunately, the service is not used across the whole EU. Which makes you have to deal with UPS forgetting to give you a QR code for their locker and not having any normal means to contact them etc.

8 February 2025
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM.

This company is a SCAM.
Ordered a package from France that shipped Dec 27th. on Jan 10th I was told that it entered Canada, so I contacted Canada Post and they did not receive it. I tried to call Colissimo, but their number does not exist. Tried to email Colissimo, but their email does not accept correspondence. Tried to use their contact form, received an automated message about how to delete my data from their system.

I got an update on my package feb 6th, saying "please contact Colissimo at this number" number does not work. online contact form says I cant contact over an item that left France soil despite the last update being on France soil and the package being lost in France.

This company has to be the worst shipment company I have ever dealt with. I thought contacting FedEx was bad in the past, but Colissimo not having a functioning phone number is way worse. Red flag company, def a scam and would avoid

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Colissomo putted a blank label on the package, now its gone...

I made a purchase from France and the package was sent via Colissimo. My address details were correct and the return details of the sender were also correct. Colissimo put a blank label on it without any address or return information. The package finally arrived in the Netherlands, but could not be delivered. Also, colissomo and Post NL did not want to add the correct data. The package is now going back to France, however there is no return address on the label.

So I lost my money and my package.

Very bad business!

Who is going to take responsibility for my package......? Colissimo!

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Ordered item from France

Ordered item from France. Had email that my item had just been delivered to my address. Looked outside door, item not there. I've never had anything stolen from outside door before so can only assume it was stolen by delivery people.

16 January 2025
Unprompted review

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