Fleur Telecom Reviews 1,934

Although had to wait to be answered I was quickly put through to the correct department about Digital upgrade! Laura who I spoke to took explained clearly what was needed and I was given a date at th... See more

The new contract sounds ok, but it was all rather a lot to understand in one go. I think it would have been better to prepare the customer with an advisory email and then do the phone contact to form... See more

After a week of no connection, unhelpful emails and general blah I hit lucky when Norbert answered my call to Fleur. He called me back when he said he would, and then guided me through the reconfigur... See more

Spoke with Sarah about the technical reasoning behind the closing down of my landline access to cheap international calls due to everything joint digital. While I wasn’t too happy about it, I was give... See more

Civilised, efficient changeover to Superfast Fibre 40 which seems excellent. Have never had to wait a long time to speak to adviser. They explain things clearly and patiently to a non technical person... See more

Sarah on the customer service helpline. Brilliant. Talked me through resetting my router. Explained in easy layman's terms. Would recommend Sarah to help anyone. Alma

We have been having problems with our router which decided today to actually stop altogether. Calling Fleur Telecom I spoke with Sarah, what an absolute pleasure it was. Very friendly, very professio... See more

So easy to contact ,prompt response to phone calling Efficient staff who talk to you in a simple polite manner,no holding on the phone Staff are easy to understand My contact AJ understood my nee... See more

Sarah was an absolute star when helping me sort out the new router I had been sent. Earlier another colleague had tried to help, but the situation remained unsolved, so as a result we had no working... See more

George was very clear , polite and patient explaining what I needed to do to test the landline . The task of removing screws from the router box was difficult where it was situated but I didn’t... See more

We have been with Fleur now for many years. There have been several issues in the past, but all were eventually resolved. The main negative point is that it can often take quite some time to get thro... See more

Having had an error filed order get mucked up I had the joy of finding Grant in their CS team. He was clear, professional, knowledgeable and efficient. He solved the issues and we concluded that no up... See more

Sarah was the technician to whom I spoke today. A fault had developed with the Voip to my phone. All had been working fine until yesterday when my line registered busy when a friend tried to call. Tr... See more

My internet has been off for some time. Sarah was amazingly helpful and offered practical advice. She was very patient when explaining what I needed to do and stayed on the line while I carried out h... See more

Great surprise to wait just a couple of minute before I got to speak to Alan. He diagnosed my issue immediately, in relation to my emailed feedback, and advised on the easy fix. He also went out of... See more

Have been with Fleur for many years since Talk Talk passed all their rural business to Fleur. Fleur has provided an excellent service at all times over the past 10 years or so for me. Spoke to Adrian... See more

I found the entire process of renewing my contract so easy. Adrian (the telephone agent) was fantastic. Told me what was available and explained everything so well. He was patient with me and guided m... See more

When first got through on chat was no help yet when spoke to nice gentleman on phone was able to guide me through everything I needed and me feel a valued customer

An enquiring call to my long term service provider could not have been better. Grant was friendly, knowledgeable, courteous & extremely helpful. To be honest, we have been very satisfied with Fleur... See more

The person I first spoke to (Ajay Sakaria) was polite, helpful and very clear. As it was a bit too far away from my moving date he promised to call me a week later which he did. Everything was finali... See more

I initially contacted Fleur Telecom via Chatline but was suddenly cut off mid typing. It was then I called and was put through to the most helpful, pleasant, lovely lady called Mindo. What a pleasure... See more

I spoke with Laura Mutisya today who I found extremely helpful and knowledgeable. She gave me a satisfactory answer to all of my questions and due to the explanation of the problem have agreed to a ne... See more

When I first got in touch with Fleur Telecom to report a fault with our landline & internet, the customer service was utterly useless. It dragged on without any positive action taken, & my elderly... See more

Ever since Fleurtelecom took us over from Talk Talk I stopped dreading the prospect of having to ask for my last name to be spelt correctly. Fleurtelecom managed to do that within minutes, and has r... See more

Although I have had issues with Fleur in the past I have to thank Khimalli who very patiently talked me through the process to reconfigure my router. Brilliant.I also had help from one his female coll... See more

Liam and Norbert went above and beyond in helping us rectify the glitch to our broadband today .. very polite professional and patient .. we’re grateful to them and would honestly recommend Fleur and... See more

Sarah was fantastic finally got me back online after 6 days and she walked me through everything step by step and so paient with me

With rising prices, i decided to compare prices with other broadband providers. Fleur Telecom are my current provider, so called them. A better deal was given, so I decided to remain with them. So it... See more

I had an ongoing issue with my landline not working but when I rang Fleur Telecom today to report another fault, Sarah managed to resolve it. She was very helpful & talked me through the steps I had... See more

The advisor Ryan D was excellent.Explained everything very clearly as I'm not technical, put me on a better tariff and arranged for me to have a new router installed as my current one is totally inade... See more

I called yesterday and it was poor Spoke to someone at length who said they would transferred me and put me back on hold on main switch board Same again today ….frustrating!! However a young gent... See more

AdrianMartin was excellent.Persuaded me to stay with Fleur by giving a new deal (more appropriate)and arranging technical visit/improvement to service and financial package tailored to our usage /&... See more

After many many phone calls to get our fibre broadband completed with no success, I was put through to Will in Orders who sorted the whole fiasco out for us. I can’t praise nor thank him enough, an as... See more

I got moved to this company for my WiFi quite a few years ago now and they've been fantastic. Today I've been given a better deal from them. It also helps if your inundated with spam phone calls where... See more

I would like to thank Sophia for her care and attention to detail in discussing the renewal of my contract soon to expire. She examined various alternatives to identify the closest match to my current... See more

Very helpful and knowledgeable which helped as being a pensioner and hard of hearing I find some things difficult but this was easy so thank you

Excellent service from Sarah this morning. We had a problem with the router/WiFi and she talked me through step by step to reinstate it. Friendly, very helpful and patient. Not only this but she also... See more

I have been with Fleur Telecom for quite a long time and have always found dealing with your representatives easy. The standard of service is also very good Thank you

Ticket 2242752. Nobert solved the problem with my new Router.The router itself had not been set up correctly before dispatch to me. Nobert new what the issue was and was able to insert the correct... See more

I needed to change my direct debit and George Cuffe on the chat was brilliant, quick and efficient! never had such good customer service from a telecoms company!!

Patient and helpful Guided through changes to our package with thought . Never felt rushed and double checked we understood.

Both ladies I spoke to were very helpful and helped me fix my problem thank you so much both of you

Laura explained well what was involved in moving over to a digital telephone line and broadband.

Laura very helpful in explaining the process of going digital and organising it for me Excellent service

The person was verey knowledgeable about the products. Also what will need to take place and time scale. All very helpful for me to make a decision.

Got a good broadband deal, have been with fleur for many years always had good service. many thanks to Laura for helping me today.

Laura explained our new contract clearly in a friendly and business like tone.

Called about getting digital, very easy to deal with.

Spoke to Laura. Excellent advice. Very helpful.