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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express frustration with various aspects of the business, particularly regarding contact methods, the official website, and payment processes. Consumers report issues such as difficulties in reaching the company, problems navigating the website, and complications or delays related to payments. People also mention negative experiences with the customer service they received. Furthermore, reviewers highlight dissatisfaction with the overall service provided. Individuals report being screened out of surveys after investing a significant amount of time, not receiving promised rewards, and experiencing technical issues during survey completion. Consumers also express concerns about the legitimacy of the company, with some labeling it as a scam due to unfulfilled promises and a lack of transparency.

Based on these reviews

Rated 1 out of 5 stars

After being a member for years now and getting great service, my account was suddenly removed after weeks of trying to redeem my points!! I've been attentive with all the surveys and so this was reall... See more

Rated 1 out of 5 stars

Absolute waste of time.You answer many questions to be told at the end you do not qualify or your profile has been updated.It feels like I have answered all the survey questions and they have gained... See more

Rated 1 out of 5 stars

Would give this ZERO. We cancelled Richard Rogers visit with Sue Dann over a week prior to your visit. Then you put a negative review on our page. What a great representation you are giving... See more

Rated 1 out of 5 stars

Utter rubbish! I'm happy to take part in surveys but this is just awful. Doesn't have my job role so just started clicking random boxes and then complete that and it won't go anywhere. Pointless... See more

Rated 1 out of 5 stars

I have been a member of their Your Voice panel since it started. Initially it was good and rewarded members with vouchers for completing TV and radiio reviews. The last 2 occasions I requested vo... See more

Rated 1 out of 5 stars

If i could give less stars i would. Stopped me doing surveys initially i couldn’t even cash out my points that i have earned as i no longer meet their criteria… had to fight for points now the voucher... See more

Rated 1 out of 5 stars

Ipsos itself is ok. Some surveys crash last minute which is frustrating. However Geoquest survey, which they invited me to, I am struggling to get paid for the 2 weeks that I participated in their sur... See more

Rated 1 out of 5 stars

Invested my time, energy and effort, made lots of progress with lots of points yet to be claimed only for me to get a mail that says my account has been blocked without reason whatsoever. The ipsos pl... See more

Rated 2 out of 5 stars

I am constantly asking to take part in surveys which is good but in very many cases after spending about 20 minutes or more on it am told I am not suitable and given a derisory 3 points . They have al... See more

Rated 1 out of 5 stars

Having amassed points for a voucher and applied, the third party voucher suppliers website didn't work. I complained more than a dozen times. The basic response I got was each party blaming the othe... See more

Rated 1 out of 5 stars

I opted out of a Department for Education survey I was contacted about (out of the blue). Despite this we were still visited by someone, although I was out at the time. She left a note saying she woul... See more

Rated 1 out of 5 stars

Disturbed by them at 8.50pm, asked to take part in market research, I asked it they are serious contacting me at 9pm, the guy responded, correcting me that it’s 8.50!! This is not the first time... See more

Rated 1 out of 5 stars

I only completed one task and I'm yet to be paid, I've made multiple attempts to check in on the status of my payment and I'm just ignored, I'm glad I didn't do more than one task because I would ha... See more

Rated 1 out of 5 stars

Completely trash and are never ever ever ever, ever, ever, ever, ever, ever, ever, any surveys! I uninstalled it and cleared my caches and every time I check my storage and clear my caches it keep... See more

Rated 1 out of 5 stars

Spam company This company calls me every day - I am never around to pick up, but calling the number back either doesn't connect or puts me through to an automated message. I have never had dealings... See more

Rated 1 out of 5 stars

I received a letter asking me to complete an online survey on behalf of the government. The survey was quite long, it was about technology. They offered a £10 gift voucher in return. They took some pe... See more

Rated 1 out of 5 stars

I do mystery shopping for nine different mystery shopping companies. This is, by far, the worst. Their instructions seem to be straightforward and no matter how absolutely correct my answers are, they... See more

Rated 3 out of 5 stars

So im giving them 3 stars only because i was able to cash out the first time, after waiting a few days because of unavailable reward funds, from what i found out on Google searches. But now im at a... See more

Rated 2 out of 5 stars

I have just completed the Ipsos GP Survey which I found very limiting. All questions are closed with zero opportunity to qualify answers. This makes for easy analysis, but there is nowhere to raise is... See more

Rated 1 out of 5 stars

I've been receiving constant emails, texts, and phone calls from this company urging me to fill out a survey since I finished university last year. The survey is far too long and asks for qualitativ... See more

Rated 1 out of 5 stars

This used to be my go to site for a range of good studies...but the last 3 or 4 that I have completed I haven't been paid for. I've sent numerous emails to support but they have done nothing for me.... See more

Rated 1 out of 5 stars

Even if this company followed through with their payments (which seems unlikely), they pay about $.05 per survey, and that is a very high estimate. They start out seeming to pay about $1/survey, but... See more

Rated 1 out of 5 stars

You'll often get "disqualified" at the END of the survey after answering tons of questions ! Ipsos has become a TOTAL SCAM !!!

Rated 1 out of 5 stars

STAY AWAY. Piece of sh*t experience!! I took about 4 or 5 surveys in a row, just being nice and completing my "profile", but yet at the end of my wasted time they just said that I "didn't qualify".... See more

Rated 1 out of 5 stars

Got 500 points and tried to redeem them. Nothing. No response emails either and I guess they don't even bother trying to defend themselves here either. Hey piggy has been good. Almost instant payouts... See more

Rated 1 out of 5 stars

Disgusting behaviour, cold called ref a survey on cyber security but then hung up when we said we weren’t interested. How rude!!!

Rated 1 out of 5 stars

Increasingly poor technical performance towards the end of surveys; and now, after finally accumulating some points, have found they no longer have most of the rewards available - only donations... See more

Rated 1 out of 5 stars

Was asked to install media cell with the incentives being a £20 joining reward and then rewards each month thereafter. It was time consuming to go through the terms and conditions and then to make a d... See more

Rated 1 out of 5 stars

I was recently contacted by Ipsos following my participation on the RAJAR panel. Seemed OK a few extra £ for doing very little. Install an app to pass on data. Fine for 1 week then 2nd week I get... See more

Rated 1 out of 5 stars

I’ve been a IPSOS and Knowledge Panel for years. Recently I’ve been asked to join CLEAR ID to prove who I am. I think this is stupid and just a way of not showing trust in your customers. I am pers... See more

Rated 1 out of 5 stars

I wouldn't have clicked any stars but had to click at least one unfortunately. Part of a recent response from a Ipsos rep '....when the reward graces your account....'. Graces??? Don't walk but R... See more

Rated 1 out of 5 stars

Not a good survey at all … i have been doing it for a while and they have giving me great points but when i widraw my point they have given me 5 points for all the survey until no points at all. Total... See more

Rated 1 out of 5 stars

After answering enough surveys to cash out suddenly get a shadow ban for no reason. Had to contact support to find out. What a scam.

Rated 1 out of 5 stars

After reading through the reviews folk have left here, i was only going to say much the same, a joke of a company ( if you could call them that).

Rated 1 out of 5 stars

I caught them lying telling me that they did not receive a redemption notice on a certain date but i did I have the email to prove it. Your right they used to be a good company.

Rated 1 out of 5 stars

I am so mad. I have been doing their surveys for years. Now I tried to redeem 2 $25 Amazon gift cards, they deducted my points and never gave me the cards. No answer to my numerous emails.

Rated 1 out of 5 stars

I've always said how poor this website is and after finally closing my account with these idiots, I came here to leave a negative review and warn everyone else to avoid wasting their time but it seems... See more

Rated 1 out of 5 stars

They are so crap, I can barely be annoyed writing about them. Ignore e-mails, send dummy researches, don't send the vouchers they promised - its all over these pages. SHAME SHAME SHAME - give... See more

Rated 1 out of 5 stars

Keep getting harassed everyday by this company. Multiple times a day during when the National Student survey is open. Once everyday after that. every year I can to send a complaint to stop harrassing... See more

Rated 1 out of 5 stars

After waiting a long time to receive my voucher I contacted them and finally a £5 voucher was sent by email. When I tried to redeem the voucher it was below the minimum requirement of £10 so I am unab... See more

Rated 1 out of 5 stars

Constant calls which at this point is harassment. I will fill out the uni survey on my time have till April. Don’t appreciate the constant calls - sometimes upto 5 times a day! Needs to stop. Such a a... See more

Rated 1 out of 5 stars

Better sleep advertises a 7 day free trial but you must give your credit card in the event you want to continue after the free trial period. I installed the app and within 12 hours cancelled my subsc... See more

Rated 1 out of 5 stars

I was fortunate enough to get 2 years out of this nightmare employer, this was only because I was a good interviewer. However, during my employment as an agency worker their was only a few shifts and... See more

Rated 1 out of 5 stars

Don’t waste your time doing surveys. I tried to redeems £10 voucher on Amazon it was not recognised. I asked why in their chat and they accused me of not being on their system after confirming my bas... See more

Rated 1 out of 5 stars

disappointed did the Barb Television panel with feel very let down, the system is not fair, you can't complain and they won't phone you back . my advice if your asked to go on the panel dont .

Rated 1 out of 5 stars

After being them for 1 year and a half my account has been deactivated for np reason. I have 535 points and need 550 to reach paypal so reward me and proper scammers these sites

Rated 1 out of 5 stars

Rubbish stay away they sent me a gift card voucher and no pin ive been emailing no response If your reading this I've sent u emails (sumky) . This was guven to me as they kicked me out of the app n... See more

Rated 1 out of 5 stars

Real scammer who pay much from client then never pay and make all surveyor screenout in the end. Makes the product your client getting worse. Good luck for client from this dirty router

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Company details

  1. Market Researcher

Contact info

1.4

Bad

TrustScore 1.5 out of 5

694 reviews

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1-star

Hasn’t replied to negative reviews


Rated 3 out of 5 stars

So im giving them 3 stars only because…

So im giving them 3 stars only because i was able to cash out the first time, after waiting a few days because of unavailable reward funds, from what i found out on Google searches. But now im at about
$12 and still unable to cash out after several tries and using many payout options even including donating a couple dollars to Ipsos foundation but still with no results...and just a heads up for anyone else experiencing the same issues, whenever the page goes blank it usually always means they don't have enough funds available to allow you to cash out at that time. Either way good luck to anyone else since this seems to be a very good survey site as far as earning points quickly but the problem of course is when or if you will even be able to cash out??
But i would suggest using PAYPAL since Ipsos does charge a .25 cent transaction fee and so it's one payment method they would likely prefer to use above any other.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

I only completed one task and I'm yet to be paid, I've made multiple attempts to check in on the status of my payment and I'm just ignored,
I'm glad I didn't do more than one task because I would have been hundreds of dollars out of pocket and what looks like no chance of being paid for the work that was done.
2 months on and I'm still waiting....

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Very annoyed

Very annoyed. I I had installed the vpn. So for the last 2 years ipsos saw EVERYTHING. But went in to cash out 389,oo0 points and the next day they asked me to remove knowledge panel.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Disturbed by them at 8.50pm

Disturbed by them at 8.50pm, asked to take part in market research, I asked it they are serious contacting me at 9pm, the guy responded, correcting me that it’s 8.50!!

This is not the first time they contacted me, they have been bothering me since Covid!

I’ve requested they delete my data AGAIN!!

9 July 2025
Unprompted review
Rated 1 out of 5 stars

They are so crap

They are so crap, I can barely be annoyed writing about them.
Ignore e-mails, send dummy researches, don't send the vouchers they promised - its all over these pages.
SHAME SHAME SHAME - give a whole new perspective to the word shameless.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Appeared to be scam, sharp practice re reward

I have been asked by Ipsos UK twice, via land-mails, to complete surveys on behalf of UK Home Office. I felt this would be a public spirited thing to do.

On the first occasion I was wary of a scam. I could find no mention of the survey on the Home Office website. I emailed the Home Office and received no response, I phoned the contact number given on the Home Office website and asked for the Home Office official named on the Ipsos letter. The switchboard could not find a number. I lay the blame for this at the door of both Home Office and Ipsos. Home Office should publicly endorse surveys carried out on their behalf but equally, as specialist contractors, Ipsos should liaise with Home Office to ensure this sort of thing does not happen. I had received no answer after several reminders so concluded that this was probably a scam and did not complete the survey.

On the second occasion I received a similar land-mail. I again looked on the Home Office website and finding no mention of the survey emailed Home Office partly to draw their attention to a possible scam carried out in their name. I was told by a member of Home Office staff they had just seen the named official and he had reassured them verbally that the survey was genuine. NB still nothing in writing on the Home Office site or from the named Home Office official.

I completed the survey. Although it was not my primary motivation I had been told there would be a modest gift as a reward for completion. I later received an offer of a selection of various vouchers from a third party organisation.

Claiming this involved signing up to the third party's T&C. I did not want to devote time to reading these. There was no information on any independent scrutiny of the T&C. My contract was with Ipsos, not any third party. If Ipsos have a contract with Hawk Select that is their concern. It is not acceptable to attempt to add additional T&C after a contract has been made. It is for Ipsos to supply the gift.
In fact most of the vouchers were from things I have no interest in. Probably I would have had to top up the amount to buy anything. My request for the value in cash was refused. After a fruitless exchange of emails the CEO of Ipsos (in Paris?) offered to pay out of his own pocket on receipt of my bank details. This seemed a pragmatic and ethical way forward so I agreed and said alternatively the money could be donated to charity. I have no evidence that any payment has been made, it certainly has not to my account.

All in all poor planning and amateur standards of organisation by both Home Office and Ipsos.

29 August 2024
Unprompted review
Rated 1 out of 5 stars

I’ve been a IPSOS and Knowledge Panel…

I’ve been a IPSOS and Knowledge Panel for years. Recently I’ve been asked to join CLEAR ID to prove who I am. I think this is stupid and just a way of not showing trust in your customers. I am personally cashing out and then quitting both survey spots! You don’t trust me after all these years, I don’t trust you on this site either.

21 June 2025
Unprompted review
Rated 4 out of 5 stars

Membership reinstated and points redeemed.

I'm evidently a member again and have successfully redeemed my points. I never received a reply from Ipsos regarding my non member status, I just received a invite to a survey. Hopefully I will not have any issues going forward. Will update as needed.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Department of Transport ????

After waiting a long time to receive my voucher I contacted them and finally a £5 voucher was sent by email. When I tried to redeem the voucher it was below the minimum requirement of £10 so I am unable to cash it in. Avoid this as it is clearly a scam and I am extremely disappointed if Ipsos are genuinely connected to the Department of Transport.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

I am so mad

I am so mad. I have been doing their surveys for years. Now I tried to redeem 2 $25 Amazon gift cards, they deducted my points and never gave me the cards. No answer to my numerous emails.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Harrassment is NOT ok

Keep getting harassed everyday by this company. Multiple times a day during when the National Student survey is open. Once everyday after that. every year I can to send a complaint to stop harrassing me. Such an awful “research” company.

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience – Bias, Poor Communication & Unprofessional Conduct

I have had an extremely frustrating experience with Ipsos New Zealand’s mystery shopping service. Despite meeting all stated criteria and having **over 15 years of experience**, I have consistently encountered **biased selection practices**, tasks being assigned and revoked without justification, and **severe delays in communication**.

It has become increasingly clear that **evaluators are not chosen based on merit**, but rather through a selective and unfair process. Ipsos also fails to **properly acknowledge errors**, disregards feedback, and **assigns tasks at inadequate incentives** without considering evaluators’ input. Furthermore, professional standards are lacking, with **dismissive and coercive responses** from certain representatives.

For a company of Ipsos’s stature, **transparency and fairness should be a priority**, yet they continue to fall short. If you value **honest selection, reasonable compensation, and professional communication**, I strongly **advise looking elsewhere** for mystery shopping opportunities.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Rubbish stay away they sent me a gift card voucher and no pin ive been emailing no response
If your reading this I've sent u emails (sumky) .
This was guven to me as they kicked me out of the app no explanation and would not let me redeem my money so I've been forced to do this

29 April 2025
Unprompted review

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