Ipsos Reviews 695

I had been with Ipos for around 2 years, honestly completing surveys, some I didn’t qualify for which if you answer honestly will happen. Everything was fine until the 25th October, when after some site updates, I no longer received any survey notifications I had built up a points total of 5383 which I was saving towards Christmas. When I tried to redeem them yesterday, I got a message stating I didn’t have enough points? So I contacted customer support, it would seem I no longer fit the profile of people they want opinions from, therefore my account has been closed. No notice, no opportunity to redeem the points I previously earned, no explanation as to how my profile no longer fitted their surveys, nothing. A very shabby and shady way of doing business, I’m sure I’m not alone in being frozen out with a points balance. They must be making good money from the businesses,which instead of paying out, they are holding on to and cancelling accounts of people who have provided the feedback. A completely fraudulent scam, beware of entering into any surveys, if you do, make sure you redeem at the earliest opportunity before they steal your earnings.

I have done secret shopping for them several times. They have deducted monies or not paid me the full amount. They have very very specific instructions, so many that make it confusing and if you miss even one small little piece e, they tell you they won't pay. You are out all the money. Who knows if they still get their share.

I completed a mystery shop with them and only to get the survey declined. I read online and many people had the same experience as me. They don’t pay. I am sure they are going to take the survey to their client and get paid.

Also when the survey was completed in September, I heard nothing back. It took them two months to review a survey which is ridiculous because their competitor takes a day or two and at most no more than 5 days to approve or reject or email the shopper for question. They did it on purpose so that they can reject and not ask you explanation after because it has been too long.
What scammers.

Wow I definitely learned a lesson, I'm just beginning in the survey sites and I received a message from here and it was too record beverage consumption and I really dedicated doing it and now it's done I haven't heard anything from them and now I find out how unworthy they are but It's a lesson learned...

What a shame that in many cases such high profits company doesn’t pay their surveyed people. Time is money and they’re selling our data. People should be paid as their employees. Shame on you ! Anyone should boycott this nauseous opportunistic company.

abysmal interface A lady with a plum in her mouth called today

I mentioned that I have a background in Cyber Security and that it was rather odd that undertaking a survey on Banking and Financial Services could not be validated

She hung up stating no point continuing if you have this level of Trust. LOL . A very convincing Scammer The Number when called redirects on a auto message . My advice do not Trust any Survey claiming to be IPSOS

The worst management impact wont pay almost all surveys from this corrupt company.

Ipsos is truly a corrupt and dishonest organization. I spent two weeks completing per their guidelines an Ipsos Diary App beverage study. It ended Tuesday, October 7, 2024. I have all my documentation such as the assigned QR, user name and assigned password. I have not received my promised payment as of Tuesday, October 29th. I have emailed the various email addresses including the one within the invitation email, the support diary email address and the incentive logic email. I received automated responses to request for the same information I mentioned above. At this point, I think they may have blocked me. I have been patient, respectful and provided the information so they can verify. I will NEVER do another study associated with this company. I do not want anyone else to waste their precious time downloading their diary app and completing a detailed two week survey only to be defrauded. I also emailed their corporate office in Manhattan and no response. May they end up like Enron.

Do not ever agreed to do anything with ipsos, I did everything in good faith and then all of a sudden I got a notice about 3 weeks ago that my account was being terminated for no good reasons at all and I still had 3, 760 points which amount to $37 and they refuse to let me cash them in for gift cards so basically they are thieves and cannot be trusted ever ever again do not waste your time there are many better survey companies out there especially nomadic surveys.

Ipsos has fought tooth and nail not to provide two promised £5 vouchers for two of us who completed a faulty survey. It has been an amusing pastime to see the lengths to which they will go to avoid honouring a promise. The survey (started in June for Sport England) had a fault and would not allow the first of us to proceed, so Ipsos sent a paper copy for the second person to complete, but signed my aborted on line submission as 'complete' even though I'd only got half way through. No vouchers arrived in the post. Over the months, I have been told variously that the vouchers had been sent, so I must have missed them in my inbox; that a voucher takes 8 weeks to process; that they had been sent again; then that they had no record of my participation - demands for further screenshots. I sent a photo of their letter saying 'thank you for completing the survey'. Now they have told me to log back in with with a code that months ago they said they could not provide to redo the survey and guess what, the same glitch that I had alerted them to four months ago has recurred. So far we have received one voucher - with a hole in it.

You will be told that you're not qualified for the survey only after you already finished answering all of the questions. It's always the case. I don't know why this survey panel is still operating when it's crystal clear it's only scamming people. So for those who are new in answering surveys, if you read IPSOS in the address bar, just click back because you'll just waste your time answering a lot of questions without getting paid.

ipsos is the worse survey company ever!! Imagine wasting 40 minutes for a survey and they didn't pay me saying I'm not qualified for the survey after the survey already finished at 100% worst company ever!!

Constantly phones random people at stupid o'clock or during work hours. Requests your involvement in surveys that they are hired to do with no respect for your time. Doesn't take no for an answer. Ignores the Telephone Preference Service using a loophole (calls are for research purposes not marketing) despite their company undertaking research FOR client marketing purposes.

The questions they ask would raise red flags to anyone with any kind of knowledge on scams and all it does is normalise intrusive questions to those vulnerable to scam calls.

This kind of practice should be illegal. Avoid.

OMG the pension survey kept going on and on with these ads & asked if I'd see them. I hadn't seen any yet they still kept showing the ads it seemed to go on forever. This survey was much too long for one sitting. It was supposed to take 10-15 mins but must have been MUCH longer & for 80pts NOT HAPPY
You must be accurate when stating how long a survey will take.
UPDATE: They are still doing it. I completed a survey about opinions on some adverts which I had to remember & give detailed answers but was hoping to get 30pts. Then at the end you say 'while I wasn't a good fit for the survey we reward you with 3pts. what a cheek. If I wasn't a good fit WHY did you let me complete the survey?

Stop harassing us! Keep coming round and won’t flipping go. Being rude to my daughter and just not taking no for an answer.
Sod off, don’t come back, not welcome or invited.

I completed several market research tasks with this company for H&M. When I hadn't been paid, I contacted the company multiple times and was ignored. When I finally did get a response I was able to get some of the money I was owed. However when trying to get the rest of my money I was ignored. I had asked for a complaint form multiple times but again was ignored. To get my complaints heard, I used a task to ask them to pay me which warranted a response from Sophie Rowell (senior programme executive) who told me as far as she was concerned I was paid and that they had even paid me an extra £20 as a "good will" gesture, when infact this £20 was money they had owed me for a task I had completed and I had provided screenshots to prove my completion of the tasks. Trying to get paid for tasks from this company is more stress than it's worth and I wouldn't recommend anyone being a participant in their market research. I also wouldn't recommend companies using this place for their market research as it has changed my opinion on H&M. I'm still owed money which I doubt they'll pay me and I've now been removed from the market research after I told them I didn't want to take part if they weren't going to pay me. 

When i first signed up it was good. Got incentives. Now it's difficult to get help and trying to get incentives, it doesn't work. And now I have points waiting.

Ipsos was great for about a year and a half but I think I earned too much money as they terminated my participation without any notice and would not allow me to redeem my awards that I earned.
Once I contacted them to ask why I could not redeem my awards, I was told I was terminated because of "inconsistent responses" and as such, allegedly per their rules, I forfeited my awards and any further participation.
The thing is, their rules state that they have to give you written notice of their termination and then a 10 day window is allowed so that the participant, or former participant, can redeem their awards.
Although I stated this in multiple emails, the response as the same, e.g., I provided "inconsistent responses" and thus, I forfeited the awards I had earned.
So I did what apparently a lot of people have done....contacted BBB. ONLY then did Ipsos respond with stating they will give me a credit for Amazon.
SO sad that an alleged professional organization can treat participants as garbage until the BBB is involved.
If you want to earn some money, do it, it's fun actually and I enjoyed doing it, but be wary and redeem your awards ASAP.

Be careful, they offer 3,000 points if you give them your credit card details…. Scam, be careful