Tourlane Reviews 4,663

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, knowledgeable staff, and well-organized holidays. Many consumers highlight the personalized attention they received from travel experts, who tailored trips to their specific needs and preferences. People also appreciate the flexibility in modifying travel segments and the valuable tips and insights provided for various destinations. Consumers express satisfaction with the smooth and enjoyable booking process, often mentioning the prompt and accommodating responses to their requests. The company's app is also well-received, with users finding it user-friendly and helpful for managing their travel plans. The location of the hotels is also a key aspect for the customers. Overall, individuals recommend this company for its professionalism, attention to detail, and commitment to creating memorable travel experiences.

Based on these reviews

Rated 5 out of 5 stars

well organised by Tourlane before we travelled. And good community/reminders of trips and details when we were in South Africa. Very little hassle/effort from our side- we could just enjoy the holiday... See more

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Rated 5 out of 5 stars

Booking our trip to Costa Rica with Tourlane was the best decision ever! From the initial consultation to the concierge service during the trip, we felt cared for every step of the way. We were truly... See more

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Rated 5 out of 5 stars

At the beginning of the year 2025, I traveled through Sri Lanka with my daughter for three weeks. I'm still thrilled with Tourlane's service. There were a few minor issues, but we were able to resolve... See more

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Rated 4 out of 5 stars

We wanted to fly to Hawaii this year and received excellent travel advice from Alex. He was able to give us very helpful tips and advice. The meetings were also very pleasant and entertaining. He to... See more

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Rated 3 out of 5 stars

Like: Short response time, quick offer, friendly, requirements well met Dislike: Flights are not part of the offer or travel contract; assistance is only available during booking. In case of problems... See more

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Rated 5 out of 5 stars

I’ve planned to travel to Sri Lanka. When I contacted Tourlane, they reacted very quickly. After 2 days the first interview took place. They planned the journey for me with all my special whishes. I c... See more

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Rated 5 out of 5 stars

Mrs. Alicia Carr who consulted us for a short trip to Norway is very knowledgeable, friendly, was easy to be reached and put together a personalized trip in a short turnaround time. She made sure to a... See more

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Rated 5 out of 5 stars

Alex did an amazing job planning for our family trip to South Africa! With three kids, we needed a well-organized and stress-free itinerary, and he absolutely nailed it. Everything was thoughtfully pl... See more

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Rated 5 out of 5 stars

I didn’t had the opportunity to book because we wanted to safe costs and decided to book the whole travel bei our own. But if I wouldn‘t have already so much experience in traveling and planning (I‘m... See more

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Rated 4 out of 5 stars

We spent about a week in South Africa in June. Our first contact was very responsive to our requests and needs. Everyone we spoke to from Tourlane was very professional and attentive. A special mentio... See more

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Rated 5 out of 5 stars

From start to finish meaning coming up with the first idea to flying to Tanzania to actually planning it step by step Tourlane was super proactive and basically planned the whole thing. So grateful an... See more

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Rated 4 out of 5 stars

One hotel was not the best … much improvement but ok for one night… Issues that did not include vouchers to leave train or go to airport at end of trip!!! The ferry was not mentioned and you could... See more

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Rated 5 out of 5 stars

Great trip to Greece with a perfectly designed itinerary by our travel expert acc to our wishes, excellent hotels in Mykonos and Santorini, smooth ferry island connections & private transfers as well... See more

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Rated 5 out of 5 stars

Mr. Clauss did a very good job in planning our trip in Chile. He was very friendly and flexible in changing our bookings. His recommendations were thoroughly well thought and manageable. The hotels... See more

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Rated 5 out of 5 stars

Overall, Tourlane was a very professional company. The lodge booked by them was clean, the food was delicious and the staff were very friendly. The safaris booked were also great, we saw lots of anim... See more

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Rated 5 out of 5 stars

I'm not the kind of person who usually leaves reviews, but if it weren't for Aykut's great interaction I wouldn't have. Aykut has been super friendly, helpful and responsive on all our requests for... See more

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Rated 5 out of 5 stars

Aykut parla was an immensely patient guy who resolved all my queries and planned the perfect trip to Peru . Would consider tour lane always . High regards to aykut for rebuilding the itinerary multipl... See more

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Rated 5 out of 5 stars

We had a really good trip to Namibia. Our tour was really taking into consideration our requests but also the local reality of the road conditions. Distances very well anticipated leading to a stress... See more

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Rated 5 out of 5 stars

Last year we Made a Trip to Namibia . It would be better if some accommodation and routes were planed differently . Lokal guides were top. But overall very good organised , we had a great time. This y... See more

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Rated 5 out of 5 stars

Mrs Pilz did a very good job in planning our trip for Peru. she was very friendly, timing was perfect and she had a lot of knowledge and could provide very good tips. Her draft for the trip was what... See more

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Rated 5 out of 5 stars

Dear Tourlane Team, What I loved about my recent travel experience: Your app is extremely user-friendly and my overall experience was perfect. Everything was handled seamlessly as we disc... See more

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Rated 5 out of 5 stars

The experience so far was just to recieve general information about a visit to Japan. The contact at Tourlane was very kind and made a great proposal for a visit. It's now up to me and my wife to dec... See more

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Rated 5 out of 5 stars

It was a great experience in Costa Rica with the family. It started with the service for finding the right trip for us, the wonderful app and the concierge service (Elisa) during the stay. Thanks!

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Rated 5 out of 5 stars

I had a great experience planning my Thailand trip with Alex. I was given hotels and ideas for tours based on what I liked. The meetings had been really helpful and easy to understand. The only conf... See more

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Rated 5 out of 5 stars

We had the pleasure to book our Thailand trip together with Mrs. Denise Nawroth and it was very professional and lovely. We were surprised about the knowledge and that she even lived there, so she kno... See more

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Rated 5 out of 5 stars

Our review covers only the planning of a journey to Tanzania. Stefan Becker from Tourlane is very knowledgable, tailored the trip according to our needs, had good tips and insight into the region.... See more

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Rated 5 out of 5 stars
Invited

Everything was how we planed with agency,from our arrival in Bangkok,all transfers to Kho Phi Phi/Phuket everything well timed and organised with local agency even we organised our flights,agency mana... See more

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Rated 5 out of 5 stars

We planned a trip across Argentina with Tourlane. Ms. Süssner proved to be a very competent and dedicated consultant. In just under a week, the complex trip was fully planned. Unfortunately, for perso... See more

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Rated 5 out of 5 stars

Tourlane is really taking into account your needs and wishes. They are very experienced in the specific area and have ideas and suggestions that are not widely spread all over the place.

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Rated 4 out of 5 stars

Tourlane has a very good concept for complete offers. The offers were quickly and completely created by the employee Mr. Alexander Ohlrau according to our specifications. Unfortunately, the offer di... See more

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Rated 5 out of 5 stars

We are planning a trip to the south of Italy for our 50th year anniversary. Our specialist from Germany is Selina Weinert. So far, she's been wonderful! It took her no time to face time us and asked u... See more

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Rated 5 out of 5 stars

Lara has organized my IT Trip for summer with my family. She had some many great ideas and provided so much information about the different regions. I´m really looking forward! Thank you Lara :-)

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Rated 5 out of 5 stars

We had a great experience with Tourlane organizing our trip to Japan and Korea. From the beginning, we were matched with an expert who helped us design the itinerary based on our budget and person... See more

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Rated 5 out of 5 stars

Together with Tourlane and the travel expert Stefan Becker we planned a trip to Chile. We received a very good, well prepared and presented travel proposal. The strength laid in the flexibility of... See more

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Rated 4 out of 5 stars

The overall organization was good. However we noticed some misses. One of the coloration was missing for the last 48h of the trop and another accommodation was inaccurate in terms of number of people,... See more

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Rated 5 out of 5 stars

My sister and I had a call with Marco Huber yesterday to plan our trip to Mexico! It was great! Marco told us about his trip and experiences in Mexico which made us even more excited and want to do th... See more

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Rated 5 out of 5 stars

What a fabulous experience! I forgot how professional service can feel like in regards to traveling! My service agent was superb, mega friendly and just super easy to talk to

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Rated 5 out of 5 stars

We had a top consulting specialist, Alex Ohlrau, for our planned trip to the USA. Alex was always very, very nice and helpful and had many good tips for us. I can only recommend him. He was also alway... See more

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Rated 5 out of 5 stars

Straight from the beginning Tourlane did a very good job in planning our trip along the Garden Route in South Africa. The Service Centre was very helpful and friendly when we asked for sudden changes.... See more

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Rated 5 out of 5 stars

We had a great travel agent who planed a wonderful trip for us to south africa. She was very nice, competent and very flexible regarding our wishes.

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Rated 5 out of 5 stars

Alex took the time to really understand our wishes and quickly put together a great program. Thank you for the excellent information!

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Rated 5 out of 5 stars

I would like to express my sincere appreciation for the excellent service provided by Aykut. He took the time to thoroughly assist us, offering valuable tips and advice throughout the entire process.... See more

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Rated 5 out of 5 stars

The travel agent was very friendly and never tried to force us to book things that didn't interest us. This is a refreshing change from most travel agents.

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Rated 5 out of 5 stars
Invited

Top Planung, Top Service. Alles hat perfekt geklappt. Die Guides vor Ort waren sensationell

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Rated 5 out of 5 stars

Great to start with ideation on website, our consultant was fantastic, the vacation was an excellent experience. I very much recommend Tourlane Services.

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Rated 4 out of 5 stars

Very good service and knowledge about Thailand. Good ideas and recommendations. Thanks for your assistance Mrs Wolf

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Rated 5 out of 5 stars

Great travel made in Costa Rica. Travel organise with a move every two days all around the country. I recomand Tourlane

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Rated 5 out of 5 stars

Niklas helped to organise a very special beach and fishing trip to Australiens east coast. Excellent friendly advise!

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Company details

  1. Tour Agency
  2. Tour Operator
  3. Travel Agency

About Tourlane

Written by the company

Tourlane schafft unvergessliche Reiseerlebnisse und unterstützt Sie mit persönlicher Beratung und individuellem Service – vor der Reise und durch unsere Reiseexperten vor Ort.

Reisen mit Tourlane Individuell zusammengestellt. Unschlagbarer Preis. Bester Service

REIBUNGSLOS & EFFIZIENT
Individualreisen leicht gemacht Tourlane ist der Online-Anbieter für maßgeschneiderte Reisen, mit dem Reisende ein individuelles Reiseerlebnis machen – mit hervorragendem Service und dem besten Preis-Leistungs-Verhältnis.

MAßGESCHNEIDERT
Über 10.000 zufriedene Reisende haben bereits eine einmalige Tourlane unternommen.

BESTES PREIS-LEISTUNGSVERHÄLTNIS
Mit Tourlane sparen Reisende im Schnitt 30 Stunden Planungszeit – und buchen Flüge, Unterkünfte, Transport und Aktivitäten am günstigsten aus einer Hand.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 2 weeks


Rated 4 out of 5 stars

Friendly and capable advisor but not in our Budget. We did not book a trip!

First and important: We did not book a trip and I can only rate the planing-process!

Ms. Sanchez was a friendly and helpful advisor. She did everything she could to tailor the offer to our needs. She was able to assist us in many aspects. In the end, we only decided not to book for cost reasons, as it would have been far beyond our budget. In the beginning, the scheduling moved a bit quickly, which felt somewhat pushy, but it is actually beneficial if you want to book a trip on short notice.

2 December 2025
Unprompted review
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Reply from Tourlane

Sehr geehrter Herr SveR,

vielen Dank für Ihre Bewertung und Ihr Feedback zum Planungsprozess. Es freut uns zu hören, dass Sie mit der Freundlichkeit und Hilfsbereitschaft von Frau Sanchez zufrieden waren und dass sie Ihnen in vielen Aspekten behilflich sein konnte.

Es tut uns leid zu hören, dass die Kosten letztendlich ein entscheidender Faktor waren und dass der Beginn des Prozesses etwas zu schnell für Sie war. Wir versuchen stets, unseren Kunden die bestmöglichen Angebote zu unterbreiten, und Ihr Feedback ist uns dabei sehr wichtig.

Sollten Sie in Zukunft wieder Interesse an einer Reise haben, würden wir uns freuen, Ihnen erneut behilflich sein zu dürfen.

Mit freundlichen Grüßen,
Ihr Tourlane Team

Rated 5 out of 5 stars

Excellent advices and service!

Our consultant was excellent and super friendly, fully understanding and fulfilling our wishes. Superb service. Highly recommended. The online consultation was fantastic! It saved us time, as we didn't have to visit a travel agency and received advices on the spot.

20 October 2025
Unprompted review
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Reply from Tourlane

Liebe Svenja,

vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass Sie mit unserem Service und der Beratung so zufrieden waren. Wir streben stets danach, die Wünsche unserer Kunden bestmöglich zu erfüllen und ein herausragendes Erlebnis zu bieten. Ihr Lob motiviert unser Team, weiterhin exzellenten Service zu leisten.

Wir freuen uns schon darauf, Sie bei Ihrer nächsten Reise wieder unterstützen zu dürfen!

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 5 out of 5 stars

Well organised

well organised by Tourlane before we travelled. And good community/reminders of trips and details when we were in South Africa. Very little hassle/effort from our side- we could just enjoy the holiday

31 October 2025
Unprompted review
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Reply from Tourlane

Sehr geehrter Herr Goodall,

vielen Dank für Ihre positive Bewertung! Es freut uns sehr zu hören, dass Ihre Reise mit Tourlane gut organisiert war und Sie Ihre Zeit in Südafrika genießen konnten. Unser Ziel ist es, Ihnen den besten Service zu bieten, damit Sie sich auf das Wesentliche konzentrieren können – Ihren Urlaub.

Wir freuen uns schon auf Ihre nächste Reise mit uns!

Mit freundlichen Grüßen,
Ihr Tourlane Team

Rated 1 out of 5 stars

Overpriced tour offer, chaotic planning process

I wanted to visit the lofoten and north Cape. The first offer of I received was only to the lofoten and not at the time I wanted to travel. In the second offer the dates were wrong again and double the stated Budget. After this somewhat chaotic start and expensive price I finally didn t book with tourlane, but decided to plan the trip myself.
2.12.25
Tourlane asked me to contact tourlane service to deal with my complaint. Which I did, never got a reply. Very unprofessionell dealing with complaints. i reduce my rating to one Star.

15 October 2025
Unprompted review
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Reply from Tourlane

Sehr geehrte Frau Piper,

vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit unserem Angebot und dem Planungsprozess unzufrieden waren. Wir möchten sicherstellen, dass unsere Kunden die bestmögliche Erfahrung machen. Daher würden wir uns freuen, wenn Sie sich direkt mit unserem Kundenservice unter service@tourlane.com in Verbindung setzen könnten. So können wir Ihre Anliegen besser besprechen und versuchen, Ihnen zu helfen.

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 5 out of 5 stars

Great booking and travel experience

Great to start with ideation on website, our consultant was fantastic, the vacation was an excellent experience. I very much recommend Tourlane Services.

2 November 2025
Unprompted review
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Reply from Tourlane

Sehr geehrter Herr S,

vielen Dank für Ihre positive Bewertung! Es freut uns zu hören, dass Sie mit unserem Buchungsprozess und der Unterstützung durch unseren Berater zufrieden waren. Wir legen großen Wert darauf, unseren Kunden ein unvergessliches Reiseerlebnis zu bieten. Ihre Empfehlung bedeutet uns sehr viel.

Wir hoffen, Sie bald wieder bei Tourlane begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 5 out of 5 stars

Booking our trip to Costa Rica with…

Booking our trip to Costa Rica with Tourlane was the best decision ever! From the initial consultation to the concierge service during the trip, we felt cared for every step of the way. We were truly at the center of everything they did — and that feeling is priceless.
Special mention goes to Elisa, our amazing concierge angel. She was always there when we needed her, never intrusive, and offered just the right suggestions without overwhelming us. Absolutely top-notch!

23 October 2025
Unprompted review
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Reply from Tourlane

Sehr geehrter Herr Techle,

vielen Dank für Ihre wunderbare Bewertung! Es freut uns ungemein zu hören, dass Sie Ihre Reise nach Costa Rica mit Tourlane so positiv erlebt haben. Ihr Lob über unsere Concierge-Services und insbesondere über Elisa werden wir sehr gerne weiterleiten. Wir sind stets bestrebt, unseren Kunden ein unvergessliches Erlebnis zu bieten, und es ist schön zu wissen, dass wir dies in Ihrem Fall erreicht haben.

Wir wünschen Ihnen viele weitere fantastische Reisen!

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 1 out of 5 stars

Unprofessional Customer Management

After a quick set up of interviews and our confirmation that we wanted to book the proposed trip, our "Expert" disappeared - no reaction not to emails (3x) nor to calls. No reactions from Customer Service. Unfortunately we had already booked our flights - we kept on trying for any information or feedback. Finally somebody took over and finalized the confirmed trip which was apparently not done so far. As a result of this the domestic flights were more expensive and all travels by train which were in the initial proposal were cancelled due to bad connection. However Tourlane is very quick when it comes to invoice timelines - with one day delay of payment they inform you that they will cancel the trip within 48 hours. The trip however was very nice but this was obviously more to the professional partner organization in the country. 1.5 weeks after our return we received an email wishing us a very nice trip. How bad can Customer Management be - this was for sure our first and last booking with Tourlane.

1 September 2025
Unprompted review
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Reply from Tourlane

Sehr geehrte Wiebke,

vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie negative Erfahrungen mit unserem Kundenmanagement gemacht haben. Ihr Erlebnis entspricht nicht unseren Standards, und wir möchten dies unbedingt klären.

Bitte kontaktieren Sie unseren Kundenservice unter service@tourlane.com, damit wir Ihnen bestmöglich bei Ihren Anliegen helfen können.

Wir schätzen Ihre Rückmeldung und hoffen, dass wir eine Lösung finden können.

Mit freundlichen Grüßen,
Ihr Tourlane Team

Rated 5 out of 5 stars

It was a great family experience in Costa Rica…

It was a great experience in Costa Rica with the family. It started with the service for finding the right trip for us, the wonderful app and the concierge service (Elisa) during the stay. Thanks!

22 October 2025
Unprompted review
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Reply from Tourlane

Dear Mr. Tolosa,

Thank you very much for your positive review! We are delighted to hear that you and your family had a great time in Costa Rica and appreciated our service as well as Elisa's support during your stay. We hope to welcome you on another trip with Tourlane soon!

Kind regards,

The Tourlane Team

Rated 4 out of 5 stars

Some miscommunication about the…

Some miscommunication about the transfers i had paid for in the beginning of my trip, but otherwise perfectly organised

6 October 2025
Unprompted review
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Reply from Tourlane

Dear Ms. Lynn,

Thank you for your feedback! We're pleased to hear that the rest of your trip was well organized. We regret the miscommunication regarding the transfers and will review this internally to improve our service further.

If you have any further comments or questions, please feel free to reach out to us at any time.

Kind regards,

Your Tourlane Team

Rated 5 out of 5 stars

Everything worked like a charm

Everything worked like a charm. Every transfer, etc.

17 October 2025
Unprompted review
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Reply from Tourlane

Lieber Benjamin,

herzlichen Dank für Ihre positive Bewertung! Es freut uns sehr zu hören, dass alles reibungslos funktioniert hat und Sie mit Ihrem Erlebnis zufrieden sind. Wir hoffen, Sie bald wieder bei Tourlane begrüßen zu dürfen und wünschen Ihnen weiterhin viele unvergessliche Reisen!

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 1 out of 5 stars

Worst service experience ever

I booked my trip with Tourlane in Germany. My mistake was I trusted them and did not check the files they sent me. The result was I discovered the mistakes they did during my holiday. First of all, they wrote a wrong pick up point for my tour so I had to go to some other hotel to be picked up for the Niagara tour. They also sent me the same train ticket four times and when I asked them about the rest of them they answered they did, so I sent them a screenshot. After this, they FINALLY sent me the right tickets, but still did not admit they did a mistake or apologize. No apologies at all!!!! They even said they “renamed” the tickets… to pretend they were right all along or idk….in addition to this, they forgot to send me the QR code for the Esim and they said I should find one myself and they will pay me back. I am speechless and very sorry about the money I paid them. So, in conclusion: better book your trip by yourself than with this specific travel agency!

8 October 2025
Unprompted review
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Reply from Tourlane

Sehr geehrte Frau Temma,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns leid zu hören, dass Ihre Erfahrung mit Tourlane nicht Ihren Erwartungen entsprochen hat. Wir möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen.

Um Ihre Anliegen besser zu verstehen und Ihnen weiterhelfen zu können, bitten wir Sie, sich direkt mit unserem Kundenservice unter service@tourlane.com in Verbindung zu setzen. Wir sind bestrebt, solche Probleme zu lösen und Ihre Zufriedenheit sicherzustellen.

Vielen Dank für Ihr Verständnis.

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 5 out of 5 stars

The employee who interacted with me was…

The employee who interacted with me was very competent and friendly.

7 October 2025
Unprompted review
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Reply from Tourlane

Lieber Wolfgang,

vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass Sie mit der Kompetenz und Freundlichkeit unseres Mitarbeiters zufrieden waren. Wir legen großen Wert darauf, unseren Kunden den bestmöglichen Service zu bieten.

Wir wünschen Ihnen viele unvergessliche Reiseerlebnisse mit Tourlane!

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 5 out of 5 stars

Grateful for such a smooth experience!

From start to finish meaning coming up with the first idea to flying to Tanzania to actually planning it step by step Tourlane was super proactive and basically planned the whole thing. So grateful and as we arrived there everything went super smooth and we didn’t have to worry about a thing.

13 September 2025
Unprompted review
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Reply from Tourlane

Liebe Frau Istepanian,

vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass Sie mit unserem Service und der Planung Ihrer Reise nach Tansania so zufrieden waren. Unser Ziel ist es, Ihren Urlaub so unkompliziert und stressfrei wie möglich zu gestalten. Wir freuen uns, dass alles reibungslos verlief und Sie eine tolle Zeit hatten.

Sollten Sie in Zukunft weitere Reisen planen, stehen wir Ihnen jederzeit gerne zur Verfügung.

Herzliche Grüße,
Ihr Tourlane-Team

Rated 5 out of 5 stars

A 50th year anniversary trip to the south of Italy.

We are planning a trip to the south of Italy for our 50th year anniversary. Our specialist from Germany is Selina Weinert. So far, she's been wonderful! It took her no time to face time us and asked us about what our needs were and our budget, it would have taken us a long process. Selina tailored the trip exactly to our wishes and spend a few back-and-forth emails to get it right. She has scheduled face time with us three times through a link within one week. Selina is extremely professional, she is right on time with our face time sessions, very positive and enthusiastic about Italy, and promptly answered our emails. I am not easy to please because I am a traveler and my expectations are quite high. At times, we discussed the accommodations suggestions one by one. I have been concerned about their ratings based on my own research and knowing that the ratings in Europe can be different. Selina continues to research accommodations to assure that I am pleased. Celebrating a 50th year anniversary won't come again! So far, Selina has listened to my desires and concerns and adapted the itinerary three times in one week. No judgment on her part and always has a big smile as we work together. I would be doing another review about our trip that would be taking place on September 2026.

26 September 2025
Unprompted review
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Reply from Tourlane

Liebe Miriam Mendoza,

herzlichen Dank für Ihre hervorragende Bewertung und Ihr positives Feedback zu Selina Weinert! Es freut uns sehr zu hören, dass Sie mit der Planung Ihrer Reise zum 50. Jubiläum in den Süden Italiens so zufrieden sind und dass Selina Ihre Wünsche und Anliegen so professionell und flexibel berücksichtigt.

Wir sind gespannt auf Ihre nächste Bewertung nach Ihrer Reise im September 2026 und wünschen Ihnen bereits jetzt eine unvergessliche Zeit und wunderbare Erinnerungen.

Sollten Sie noch Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren.

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 5 out of 5 stars

At the beginning of the year 2025

At the beginning of the year 2025, I traveled through Sri Lanka with my daughter for three weeks. I'm still thrilled with Tourlane's service. There were a few minor issues, but we were able to resolve them together. Unfortunately, I have to postpone my trip to Mexico in January 2026, but I will definitely book through Tourlane again when the time is right. The team is simply fantastic, uncomplicated, and very competent.

4 January 2025
Unprompted review
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Reply from Tourlane

Liebe Frau Daum,

herzlichen Dank für Ihre wunderbare Bewertung und das positive Feedback zu unserem Service! Es freut uns zu hören, dass Sie und Ihre Tochter eine unvergessliche Zeit in Sri Lanka hatten und die kleinen Herausforderungen gemeinsam lösen konnten. Wir bedauern, dass Sie Ihre Mexiko-Reise verschieben müssen, freuen uns jedoch darauf, Sie bei Ihrer nächsten Buchung wieder unterstützen zu dürfen.

Unser Team steht jederzeit bereit, um Ihnen bei Ihren Reiseplänen zu helfen. Bis dahin wünschen wir Ihnen alles Gute!

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 4 out of 5 stars

One hotel was not the best … much…

One hotel was not the best … much improvement but ok for one night…
Issues that did not include vouchers to leave train or go to airport at end of trip!!! The ferry was not mentioned and you could not travel from one place to the other place and do the booked and paid excursion…
Edited to add: the Macdonald hotel food was horrible and cold; and could not eat there without reservations and could not get the time we wanted and had to go to town which was not on our agenda for the day and had to eat outside in the cold since we did not have reservations there.
A little familiarity with the locations and hotels would have been great but it seems like you book without knowledge of area .

21 September 2025
Unprompted review
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Reply from Tourlane

Sehr geehrter Herr Fake Gucci,

vielen Dank für Ihr Feedback und Ihre Bewertung. Es tut uns leid zu hören, dass eines der Hotels nicht Ihren Erwartungen entsprochen hat und dass es Unklarheiten hinsichtlich der Transportmittel gegeben hat. Ihre Anmerkungen sind für uns sehr wertvoll, um unseren Service weiter zu verbessern.

Falls Sie noch weitere Anliegen oder Fragen haben, zögern Sie bitte nicht, unseren Kundenservice unter service@tourlane.com zu kontaktieren. Wir helfen Ihnen gerne weiter.

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 4 out of 5 stars

I like this app

22 September 2025
Unprompted review
Tourlane logo

Reply from Tourlane

Sehr geehrter Herr Stam,

vielen Dank für Ihre positive Bewertung! Es freut uns zu hören, dass Ihnen unsere App gefällt. Wenn Sie weitere Anregungen oder Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir wünschen Ihnen viel Freude bei der Planung Ihrer nächsten Reise!

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 5 out of 5 stars

It's a pleasure to work with Tourlane

Mrs. Alicia Carr who consulted us for a short trip to Norway is very knowledgeable, friendly, was easy to be reached and put together a personalized trip in a short turnaround time. She made sure to ask the right questions to find out our interests and preferences. I can highly recommend her!

16 September 2025
Unprompted review
Tourlane logo

Reply from Tourlane

Liebe Frau Koch,

herzlichen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass Sie mit der Unterstützung von Frau Alicia Carr so zufrieden waren und dass sie Ihnen eine individuelle Reise nach Norwegen zusammengestellt hat. Ihr Lob wird sicherlich an unser Team weitergeleitet. Wir wünschen Ihnen unvergessliche Erlebnisse auf Ihrer Reise!

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 5 out of 5 stars

No pressure to book things you don't want

The travel agent was very friendly and never tried to force us to book things that didn't interest us. This is a refreshing change from most travel agents.

16 September 2025
Unprompted review
Tourlane logo

Reply from Tourlane

Sehr geehrter Herr Drees,

herzlichen Dank für Ihre positive Rückmeldung! Es freut uns zu hören, dass Sie mit unserem Service zufrieden waren und unsere Reiseberatung als angenehm empfunden haben. Bei Tourlane legen wir großen Wert darauf, die Wünsche unserer Kunden in den Vordergrund zu stellen und individuell auf sie einzugehen.

Wir hoffen, dass Sie eine unvergessliche Reise erleben werden und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Tourlane-Team

Rated 5 out of 5 stars

Perfect organized individual tour

Perfect organized individual tour. Well educated people, knowing a lot about the countries

16 September 2025
Unprompted review
Tourlane logo

Reply from Tourlane

Sehr geehrter Herr Volker C,

vielen Dank für Ihr positives Feedback und die Bewertung Ihrer individuellen Tour! Es freut uns sehr zu hören, dass Sie mit der Organisation und dem Wissen unserer Mitarbeiter zufrieden waren. Wir setzen alles daran, maßgeschneiderte Reisen zu planen, die den Wünschen unserer Kunden gerecht werden.

Wir hoffen, Sie bald wieder bei Tourlane begrüßen zu dürfen, um weitere unvergessliche Erlebnisse zu schaffen.

Mit freundlichen Grüßen,
Ihr Tourlane-Team

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