RYSE Recenzje 121

Good in concept, but I had wider windows and the Ryse for some reason wouldn’t close my curtains all the ways which kinda defeats the point.

One of the machines also broke during installation.

Although I am pleased the product, I was unable to drill holes exactly at 90 degrees because of the window frame's shape. Not a fault of the product.

Product was never delivered. They said they sent it to UPS, but UPS web site says they are waiting for Ryse to send it. I contacted RYSE and they insiste I have to wait three weeks before filing a claim. Needless to say what an awful customer experience. I've asked for a refund, and they are making me wait for that too. Any other company would have sent out a new one given their shipment did not work. I won't ever try their product.

Customer service is nonexistent. I can’t even process a return because no one responds. I returned the item because no one from customer service could help me..

Ryse chose to ship my item with a third rate company I've never heard of. While they claim to have delivered my package, it's nowhere to be found. Ryse's support was entirely unhelpful, and the shipping company is unwilling to help. I've been forced to dispute the charge with my credit card company. I urge anyone considering Ryse products to look for an alternative, as this company has terrible customer service. If you absolutely need to purchase a Ryse product, be sure to buy it somewhere else so that you have a better chance of getting what you've paid for.

The gentleman that called me seemed to want to end the call quickly. It sound like he knew what he was talking about but one of my other devices doesn’t not work probably now. It keeps knocking itself off. Disconnecting it from the top. Really getting disappointed with this sh….

The bridge would not connect to wifi easily and then dropped out once it was connected. Had to order a new one and hook up using cord to Router. The Ryse Smar Shades either wouldn’t go into BIST mode or gaveme a hard time calibrating. Had to reset and restart multiple times Huge time suck. I have five operational and the sixth one is still giving me a hard time. The firmware needs help fir sure.

I really like my blind controler, it works great with Alexa. But my one star short of 5 is with the pricing/advertising. I wish there was transparency from RYSE in regards to special pricing. RYSE keeps claiming they are giving us 25% off but really that is the same price it has been for quite some time. Also I receive emails stating since I a good customer they will give me 25% off. Again the SAME price. PLEASE stop treating us customers as if we are stupid and not realize what they are offering us. Just tell us that is the price and we will deal with it. O and still waiting for remote controllers.

Great when it worked, but really bad when it didn't.
It does as advertised. Just wished it was consistent.
It didn't handle the included ball chain connector in the turning mechanism, it fell off sometimes and was a pain to put back together. The additional button for a simple switch to toggle the shades open and closed worked, less than half the time.
The inconveniences outweighs the good for me.

Jamming from my blind cord in the device. Had to remove drive gear which broke while winding cord around it.

Customer service has been great!

Product is awesome, I have 3 now and they are located in the corner of the room and blocked by furniture and it makes it a breeze with our ryse to open and close our blinds.

Very good no need to manually pull up n down . Good customer service response

excellent service every time.

I had a problem creating an account and they got back to me pronto. The 1st one I got worked perfectly and so I bought another and a bridge. Simple, but effective product.

The app and device are extremely buggy. I have had numerous bugs and issues. Fortunately the customer support is pretty good.

Super easy installation and works great!!

The online shopping experience, and follow up customer service, is terrible. You cannot speak to a live human being. Support is done via email, or by a Chatbot. If you are lucky, the Chatbot will let you chat online with someone that might be human. The response time is long. They canceled an order of mine for no reason that I can understand. They’re just mind numbingly terrible.

Build quality is poor - the chain covers do not pop off easily and the tabs break. Very hard to set up bridge and pair devices to bridge. Smart home control works only intermittently. Shade chain skips on wheel during operation.