heyabby.com Recenzje 741

The perfect product for beginners and those who wanna dive into growing at all. Very helpful and supportive services. I do have one complaint though. The Abby store needs to be updated and refined and with much more to purchase. There should be plant basket packs of maybe 5-10. There should be grow sponge packs. Both types. I also feel they should offer a more broad spectrum of nutrients to use. Otherwise it’s a very informative, useful product. I’ve grown two plants now and not disappointed with what it has provided me.

On the phone emailing parts issue malfunctioning, water pump water sensor no parts available, no assistance exoskeleton.
Air parts.

I had a quick question and received a prompt explanation.
Fast and painless.

I have to give a 4 Star Review will all due honesty. When I bought my H.A. I was excited because I never grew anything in my life and the thought of being able to have one on one customer service support for starting up. My first grow was an ideal thing for me. But when I purchased my product, I did not see any option to have a subscription or Insurance for that matter on my Hey Abby. So I ended up buying it along with accessories like dehumidifiers and fans and cameras and pH sensors and so many things that I have no idea what to do with them. And when everything came, I was still left in the dark, not knowing what to do. And I still don’t know really what to do. My questions weren’t getting answered in the beginning. And when I would finally get an answer from someone named Kayla, it would be a very vague answer that still left me with questions. It took a long time to get another response from her. So as a week passes, I end up getting a response from Celina, and Celina was able to answer all my questions in a matter of a few emails back-and-forth. She was more intuitive to answering my questions. And customer service needs support like this. Because there’s people like me that get frustrated in spending a lot of money in something that they don’t know what to do with. And when I was told, I wasn’t able to put insurance or a Sub subscription on my product after I bought it I was really turned off with the Hey Abby experience.I hear the tune in my head as I watched some of the YouTube’s “Hey Abby Anyone Can Grow” but I feel like I am that one person that can’t grow because I’m not getting it. Celina isn’t the one on one service you would get with a subscription. But she’s definitely a better customer service tech to answer some questions. The Hey Abby should definitely come with double of certain things like grow blocks. There should be two grow blocks just in case somebody messes up their first time. It’s definitely an awesome system, but there needs to be subscription options. And for the simple fact that I didn’t get to see these options, I should be able to buy into them. Everyone should be able to buy a subscription if they missed it at checkout. Money is money. Check out shouldn’t be a reason why somebody can’t get a subscription or insurance. This is why I have to give a four star review. It really should be three, but Celina made it 4.

An awesome tool.

I’ve had my Abby for 4 months now and I couldn’t be any more happier with everything. Super easy to setup and use. It turns everyone into a master cultivator

Product Needs some improvements.
Customer Service Very Slow responding to Customer Complaints.

My heyabby has severe light leaks all the way around not just the door but the box itself looks although it wasn't completely put together right , I've had numerous times where the app would just disconnect for no reason and stop working completely for a day or two. This box has made my grow extremely slow stunted and probably lowered my yield and potentcy due to these severe issues!!! I need some new weather stripping to fix my light issues and tape to cover the rest..... my box is certainly not worth it and i bought the full package.....

They always have the answer. Love those guys.

Your company is just terrible. Bait and switch. Lousy customer support. The answer below is not really a response. The unit is advertised as fully functional and self-contained. The fact that a humidifier is needed is a problem. That it then takes a long time to be delivered, and then doesn't work, and then you have to jump through hoops with customer service, which is inconsistently available adds insult to injury.

Love my hey Abby so much I have two. So easy to use

The build quality really isn't that great and the space to actually grow anything seems small. Overpriced by about 20%

1. OG Pro box arrived damaged in transit. Big scratch across door, dents, misaligned impacting environment control. Took two months of haggling with Seel to get the issue resolved. 2. Humidifier burnt out (literally overheated, melted, fire hazard) HeyA didn't seem to care about either incident. Pushing responsibility to Seel again. 3. Water temp sensor died. 4. Voice control, speaker/microphone assembly also burned out. another thermal event. 5. Top circuit board controlling exhaust fans needed replacement after losing speed control. 6. several software issues that required submitting tickets and having 'support' reset box, push firmware resets, etc. 7. Air pump failed.

I tell everyone I grew out of the box before my first grow was finished. So frustrating, waste of money, over priced, terrible value, horrible support.

UPDATE: in response to Hey Abby Reply.
I appreciate the reply, but your response doesn’t accurately reflect my experience. Nearly every issue I’ve had — from hardware failures to warranty parts — has taken days to weeks, sometimes months to resolve due to a lack of urgency and accountability.

I did purchase your recommended shipping insurance through Seel, but Seel’s handling was just as poor as your internal support. Since Seel operates as your chosen partner and representative for shipping and claims, their failures directly reflect on Hey Abby. If their service standards don’t align with yours, then perhaps you should find a better provider — one that doesn’t compound an already frustrating customer experience.

This has now been an ongoing case for over a month, following more than a year of repeated hardware and service issues. I’ll gladly update this review if and when a genuine, lasting resolution is achieved.

Love em no issues at all ... great customer service

I love it. I have two. Humidity and genetics are an issue but do your research and you can easily pull what they estimate. I always harvest a h.p. at minimum.

They are always there to answer questions they have been a great help when I need them

I feel like your team didn’t really look at the problem I was having. I mentioned that there was no air bubbles coming from the air stone. Leaving the water still and stagnant. I was told the water pump was the problem, and you sent one out. Neither of the hoses connected to the water pump go to the air stone. So why in the world would you think that would fix the problem. You eventually did send me an air pump, but one of the rubber brackets holding it in place, and insulating the vibration, broke during the replacement. As it is quite tight in there. So, while I finally have a working pump ( I had a plant in the machine that entire month plus it took you to send the right part, and I had to buy a supplemental air system off of Amazon) it’s down a rubber bracket. Your support team also has a tendency to just send me articles instead of answering questions. I’m paying a subscription fee to ask you questions. I’d appreciate if you answered them. If you want to supplement your answer with an article to further expand upon what you’re telling me great. But, it feels lazy to send me on a research mission instead of answering a question. If I wanted to research it, I would have, instead of asking you. Also, a lot of your instructional videos on your website and on YouTube, are for old out date products. Like the video showing you how to calibrate the ph sensor I bought from you. Your support team gave me different instructions and ph requirements than your video. So I unnecessarily bought the wrong type of ph buffer powder, because I followed your online instructions, only to be given different instructions by support with different ph levels, requiring me to spend more money. If I could go back in time, I would not purchase your product! I would start with a different company, and different tent setup. Y’all missed the mark on a lot!

The customer service needs an overhaul and upgraded. The box itself isn’t built as good as they say because my light panel went out after a month and now it leaks often. I really am thinking about selling it because it’s not the OG edition where you can take more control of fans, light schedule and more.

Doesn’t close all the way.