Fungerer utmerket. Men etter å ha kjøpt 4 stk fikk jeg en reklamemail der det påstås at jeg har krysset av for å motta denne. Det er noe jeg aldri gjør. Mailen inneholder ingen link for avmeldi... Zobacz więcej
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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji.
Zobacz, co mówią recenzenci
I've been using the app for a while now, but since the last few days they made some kind of update and now it looks totally different. I love it so much. My daughter gave me a new Tag and the process... Zobacz więcej
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Deceitful sales on the website. The prices are in CHF but they ship from an EU country and Swiss customs charge the processing fee. Pebblebee refused to reimburse it. I find it very misleading t... Zobacz więcej
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I don't believe this product is ready for market, way to many glitches and support doesn't like answering questions just refers you back to FAQ which you already spent to much of your life looking for... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z akcesoriami do telefonów komórkowych
- Sklep z akcesoriami komputerowymi
- Firma elektroniczna
- Sklep RTV
Napisane przez firmę
Pebblebee creates smart, sustainable tracking solutions designed to help you stay connected to what matters most. Our rechargeable devices work with Apple Find My and Google Find Hub networks or the Pebblebee network, giving you peace of mind whether you're tracking keys, wallets, bags or pets. We combine sleek hardware with powerful features to deliver more than just item recovery - we offer real protection and emotional reassurance. Based in the U.S., our team is committed to transparency, continuous improvement, and world-class customer support.
Dane kontaktowe
NE 4th St 4301, 98059, Renton, Stany Zjednoczone
- support@pebblebee.com
- pebblebee.com
2,8
Średnia
50 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Inni użytkownicy przeglądali również
Products have the same name and look…
Products have the same name and look identical but there are different products for Apple and Android (Find My Device). Purchased the wrong one due to website being unclear. Refund did not include shipping which was significant given I live in Australia. Without Android Find My Device, the Pebblebee App is pretty useless.
1 stycznia 2024
Opinia niezależna
Odpowiedź od Pebblebee
Hi Michael,
Thank you for your feedback. We’re sorry to hear about the confusion with your order and the frustration it caused.
You’re right that the visual similarity between our Apple and Android-compatible products can be unclear, and we’ve since updated our website to better highlight these differences before purchase. We’re also continuing to improve product labeling and compatibility guidance across all platforms. We now have the universal products that work for both Apple and Google and you don't have to differentiate them anymore.
We understand how disappointing it is to pay significant shipping fees, especially internationally, and not have them refunded after returning a product. While this is a common policy due to logistics costs, we know it can feel unfair in cases like yours, and we’re reviewing ways to handle these situations more thoughtfully.
Your point about the Pebblebee app without the Android Find My Device network is also valid. While the network is now improving globally, earlier availability gaps impacted many Android users. The Google Find Hub network is active, and live now and has been performing very well for most customers.
If there’s anything we can still do to support you or clarify what’s available now, feel free to reach out to support@pebblebee.com.
Pebblebee Team
Peace of Mind, Always Within Reach
Sends spam mail
Keeps sending spam mail since I didn't complete my order
28 września 2023
Opinia niezależna
Odpowiedź od Pebblebee
Hi David,
Thank you for bringing this to our attention. We're sorry for the inconvenience caused by follow-up emails after you abandoned your cart.
Our intention is never to spam, but rather to provide a helpful reminder in case someone still intended to complete their purchase. That said, we understand it can feel intrusive, and we take your feedback seriously.
You can unsubscribe at any time using the link at the bottom of our emails, but if you’d prefer, we’re happy to remove you from all communications manually. Just reach out to support@pebblebee.com and we’ll take care of it right away.
Pebblebee Team
Peace of Mind, Always Within Reach
Useless for locating phone.
I purchased a pebblebee clip to help my elderly mother locate her phone when she leaves it unattended. The website promised this functionality but it simply doesn’t work well, if at all, even after taking the time to have a frustrating exchange with their customer support. Adding insult to injury, the company requires users to send back the device at their own expense AND they deduct a 20% restocking fee for any returns. Do not buy this product if you plan to use it as a phone locator.
29 grudnia 2022
Opinia niezależna
Odpowiedź od Pebblebee
Hi L. Hul.,
We’re sorry to hear that the experience with the Clip didn’t meet your expectations, especially since it was intended to support your mother. That’s exactly the kind of use case we design for, and it’s disappointing to learn we fell short.
The phone-locating feature should work through a double-press on the Universal Clip when both devices are within Bluetooth range and permissions are properly set. However, we understand that reliability is key, and if the feature didn’t work consistently, that’s a serious concern. We’re continuing to improve functionality and user onboarding, especially for families supporting older adults.
As for the return process, your feedback is valid. While our policy does include a restocking fee and return shipping, we recognize that it can feel unfair when the product doesn’t deliver as expected. We're reviewing these policies to find a better balance between fairness and operational costs.
Thank you for taking the time to share your experience. If you're open to it, we’d be happy to revisit your case directly. Please reach out to support@pebblebee.com and reference this review.
Pebblebee Team
Peace of Mind, Always Within Reach
Oppdatering
Oppdatering. Etter å ha etterlyst varen fikk jeg penger igjen for den. Måtte argumentere en del om å få porto refundert. Det gikk til sist. Så alt i alt : bra
2 września 2022
Opinia niezależna
Horrible customer service
Horrible customer service. They no longer support some of their older products and when I contacted the customer support the only solution they offered was to buy a new product from their website.
9 sierpnia 2022
Opinia niezależna
Odpowiedź od Pebblebee
Hi Breanna,
We’re sorry to hear about your experience and completely understand your frustration. Ending support for older products is never a decision we take lightly, but in some cases, changing platform requirements and technical limitations make ongoing support unsustainable.
That said, we always aim to offer more than just a “buy a new one” solution. If that was your only takeaway from our response, then we clearly missed the mark in how we communicated.
We’d like the chance to revisit this and explore whether there’s a better resolution we can offer. Please reach out again to support@pebblebee.com and reference this message so we can follow up properly.
Pebblebee Team
Peace of Mind, Always Within Reach
Garbage Products and Worse Support
Garbage products and worse support.
I purchased their wallet finder (BlackCard) at Costco. It worked for a few weeks. After an iOS app update, my wallet finder device configuration disappeared and I cannot re-add it.
Two messages to support and I haven't received a reply.
16 marca 2020
Opinia niezależna
Odpowiedź od Pebblebee
Hi there,
We're very sorry to hear about your experience with the BlackCard and the lack of response from our support team. That’s not acceptable and doesn’t reflect the level of care we aim to provide.
The BlackCard was one of our earlier products, and while we've made significant improvements since then across hardware, software, and support, that doesn’t change the fact that you were left without a solution at the time.
If you're open to it, we’d still like to make things right. Please reach out to support@pebblebee.com and reference this message. We’ll do everything we can to provide a replacement or credit toward a current-generation product.
Pebblebee Team
Peace of Mind, Always Within Reach
Doświadczenie Trustpilot
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