Sakertool has honestly been a pleasant surprise. The interface is clean, the tools are easy to navigate, and everything works the way it’s supposed to. I’ve used similar platforms before, but this one... Zobacz więcej
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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji.
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Ordered on 3rd December, no tracking of shipment , no reciept , ignored my emails !!! 2 Christmas presents that my grandchildren will not have now by looks of it and cannot afford more ????? Disgra... Zobacz więcej
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I didn’t expect to like Sakertool as much as I do, but wow—this thing is actually great! It runs fast, the features are organized in a way that makes sense, and the workflow feels effortless. I’ve alr... Zobacz więcej
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Late delivery, no communication to tell me where my item was when the estimated delivery date expired. I needed the product so bought elsewhere ie Amazon ( who I discovered were cheaper and delivered... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Dane kontaktowe
Chiny
- www.sakertool.co.uk
3,0
Średnia
1 tys. recenzji
Odpowiada na 32% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Inni użytkownicy przeglądali również
Very good customer service and very…
Very good customer service and very easy to deal with. Very honest! Always willing to answer all the question with profesionalism
5 grudnia 2025
Opinia niezależna
So helpful and quick service absolutely…
So helpful and quick service absolutely fantastic product thankyou
11 grudnia 2025
Opinia niezależna
I will try soon but the products feel…
I will try soon but the products feel smooth, have a great smell and the packaging is nice too. The items did not take a long time to arrive.
1 grudnia 2025
Opinia niezależna
You have been warned stay well away…
You have been warned stay well away from this company, What a bunch of Scammers
5 grudnia 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi Darren,
We sincerely apologize for the condition your item arrived in and for the delay in our response. Due to the high volume of orders leading up to the holidays, our customer service response times have been affected.
We’ve reviewed your case and photos, and have issued a full refund. Please check your original payment account for the refund.
Thank you for your patience, and we deeply regret the inconvenience this has caused.
Saker Support Team
No refund and no merchandise
When paying at checkout I didn't get the notice showing it had been paid and told to continue which I did. Within a few hours I saw there were 2 pending payments for the 1 product I bought. I emailed Saker within the 24 hour time scale and cancelled 1 order, explaining the error. They emailed back very quickly offering a 5% discount refund but if not they would refund my payment. I rejected the 5% discount explaining I wanted only 1 of the product and that I wanted the refund. I heard nothing else from them and 6 days later the money came out of my bank account. I have sent several emails to which they have not replied. Also I am unable to track the delivery of the order I wanted because I have no tracking number.
I feel totally ripped off and think this company is disgraceful. I am going to speak to my bank in the hopes they can recoup my money.
The phone number on their site is invalid so I was not able to speak to anyone in customer services.
10 grudnia 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi Patricia,
We’re very sorry for the trouble you’ve experienced with the order and the payment issue. Unfortunately, we couldn’t locate your order with the details provided. Please email us at zqqcelia@gmail.com with your order number, and we’ll help you resolve this as quickly as possible and process your refund.
Saker Support Team
Great choice of products
Great choice of products, excellent prices and amazingly fast shipping. Impressed with my entire purchase and will definitely be ordering more!
18 listopada 2025
Opinia niezależna
Odpowiedź od Sakertool
Dear Brooklyn,
Thank you so much for taking the time to leave us a 4-star review.
At Sakertool, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing Sakertool!
Best regards,
Sakertool
I’m extremely disappointed with the…
I’m extremely disappointed with the service I’ve received. I contacted the company regarding a refund and provided all the necessary information, but I have not had any response despite multiple attempts to follow up.
Good communication is the minimum you expect when dealing with a dispute, yet I’ve been left with no updates, no acknowledgement, and no resolution. This level of customer service is unacceptable.
I’m now in a position where I will have to escalate the matter further, which could have been avoided had the company simply replied and addressed the issue professionally.
I would strongly advise others to be cautious when dealing with this company based on my experience so far.
3 grudnia 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi Trevor,
We sincerely apologize for the delay in responding; the busy period leading up to the holidays affected our response times. Your order has been cancelled and a full refund has been processed as requested. Please check your email for further details.
Saker Support Team
Bought Xmas tree light dreadful quality…
Bought Xmas tree light dreadful quality trying to get refund but will not provide details on how to return item
8 grudnia 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi Glen,
We’re very sorry to hear about the issues with your Xmas tree lights. Unfortunately, we couldn’t locate an order under your name. Please email us at zqqcelia@gmail.com with your order number and photos of the item, and we’ll help verify the problem and process a refund.
Saker Support Team
Order MSTO-2635762
Order MSTO-2635762
I have tried to cancel this order within the time frame and have no communication from them via email.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi there,
Thank you for reaching out. Your order MSTO-2635762 has been successfully cancelled, and a full refund has been processed. Please check your email for details.
Saker Support Team
I ordered a chainsaw chain sharpening…
I ordered a chainsaw chain sharpening jig! The quality of the products looks good and it works satisfactorily.
18 listopada 2025
Opinia niezależna
Odpowiedź od Sakertool
Dear Declan,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Good product and cheap ,
10 grudnia 2025
Opinia niezależna
Odpowiedź od Sakertool
Dear Beatrice,
Thank you so much for taking the time to leave us a 5-star review.
At Sakertool, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing Sakertool!
Best regards,
Sakertool
Solid build quality and very handy for…
Solid build quality and very handy for quick jobs. Great tool!
30 października 2025
Opinia niezależna
Odpowiedź od Sakertool
Dear Sebastian,
Thank you so much for taking the time to leave us a 4-star review.
At Sakertool, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing Sakertool!
Best regards,
Sakertool
Shocking customer service have received…
Shocking customer service have received no response to my emails requesting update on my order!
States item coming from Europe, but actually is coming from China.. order placed 14th November . BUYER BEWARE!!!!!
14 listopada 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi Geraldine,
We’re very sorry for the delay and any frustration caused. Our team is currently reviewing your order and working to resolve the issue as quickly as possible.
Saker Support Team
I bought a set of 200ft multi coloured…
I bought a set of 200ft multi coloured lights from them I chased my order many times and eventually they came after waiting 6 weeks
I installed them and 48 hours later they went off I have emailed them twice and had no response
So I guess I can say goodbye to any replacement or a refund of the £70 from them
Will never use them again
6 grudnia 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi Mark,
We’re very sorry to hear about the issues with your multi-coloured lights and the delay in our response. Our team is currently reviewing your order and will reach out to verify the problem and assist you with a solution or a full refund.
Thank you for your patience and understanding.
Saker Support Team
Odpowiedź od Sakertool
Hi michael,
Thank you for your feedback, and I’m sorry for the trouble with your order. We found multiple orders under the name “michael fry” and couldn’t identify yours. To help check the status and arrange a resolution, please contact zqqcelia@gmail.com with your order number and the email used at checkout.
Our support specialist will assist you promptly to make sure you receive your item or an appropriate refund.
Saker Support Team
Odpowiedź od Sakertool
Dear David,
Thank you so much for taking the time to leave us a 5-star review.
At Sakertool, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing Sakertool!
Best regards,
Sakertool
Order not arrived and poor communication
Ordered an item on 26th November as a Christmas present. Still not received it, I've emailed customer service and got a very quick automatic reply saying the item is out of stock. I then replied asking for a refund if it was unlikely to be delivered before Christmas and haven't heard anything since...worried this could be a scam.
10 grudnia 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi Jade,
We’re very sorry for the delay with your order. Our team is currently reviewing your order and will reach out to verify its status. If delivery cannot be guaranteed before Christmas, we will ensure a full refund is issued.
Thank you for your patience and understanding.
Saker Support Team
Incorrect product received (inferior)
I purchased a set of smart scales with a full digital display on the left on 15/11. Chased several times as long delay in dispatching. They did respond eventually. Arrived today 10/12 and it is not the product that I ordered. It is digital scales but only displays small range nutritional value The product received is inferior and I am really disappointed.
I have asked for a returns label and a refund.
I would not buy again.
I have sent an email with all the details. The item still advertised has 19 nutritional elements, you sent me one with 4. Not remotely the same.
15 listopada 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi Jacqui,
We’re very sorry to hear that the product you received was not what you ordered, and we understand your disappointment. Unfortunately, we couldn’t locate your order with the details provided. Please email us at zqqcelia@gmail.com with your order number and product photos, and we will verify the issue and process your refund as soon as possible.
Saker Support Team
Poor Communication
Late delivery, no communication to tell me where my item was when the estimated delivery date expired. I needed the product so bought elsewhere ie Amazon ( who I discovered were cheaper and delivered next day)
No response when the item did arrive 4 days late requesting return and refund.
10 grudnia 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi James,
We’re sorry for the delay and the lack of communication regarding your order. Our team has been especially busy leading up to the holidays, which has unfortunately affected both shipping times and customer service response.
We’ve found multiple orders under the name “James Clarke” and are unable to identify yours. Please email us at zqqcelia@gmail.com
with your order number and we’ll assist you with the return and refund process as quickly as possible.
Saker Support Team
Goods not received!
Ordered a pair of socket extensions more than two weeks ago. Order acknowledged but have not received any communication since and my e mail has been ignored. The money was taken immediately. Is this a scam? Not happy !
10 grudnia 2025
Opinia niezależna
Odpowiedź od Sakertool
Hi,
We’re sorry for the delay with your order. We couldn’t locate an order under your name, so please email us at zqqcelia@gmail.com with your order number. We’ll assist with tracking the shipment and help resolve the issue as soon as possible.
Saker Support Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.