After reading these reviews, which I wish I had seen before purchasing I ordered two paradise palms meant as Christmas gifts. I've received no tracking email -ordered on 1 December. Not holding out mu... Zobacz więcej
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Two stars is being generous! The lights took weeks to arrive - it’s not clear when ordering that the company is based in Australia. When they arrived they were of a far inferior quality than shown on... Zobacz więcej
Well the berry garland received does not reflect pictures of the product. It was just an awful string of hideous bright green plastic and tiny red berries. Unfortunately the disappointment doe... Zobacz więcej
I placed the bloom garland around my mirror and honesty the whole room feels softer the glow is bwarm Without being overpowering my sister saw it and asked where I got it I will probably grab another... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com
Dane kontaktowe
Level 4, 29 Kiora Road, 2228, Miranda NSW, Australia
- Support@TwinklingTree.com
- www.twinklingtree.com
2,8
Średnia
6 tys. recenzji
Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Inni użytkownicy przeglądali również
The quality is shockingly bad .
The quality is shockingly bad .. cheap plastic tat.
They say they will refund when return received in Australia but will they? Potentially I could lose another £50 spent on postage.
11 grudnia 2025
Opinia niezależna
Zweryfikowano
Simple Light for My Desk
I ordered a small lighted tree for my desk. It did arrive on time. The glow is warm and steady, yet it does not look just like the pictures. Still, it creates a nice mood as I work. I switch it on during late evenings, and it really softens the space. Overall, it works well for what I needed.
2 grudnia 2025
Do not use Twinkling Tree.
I placed an order with Twinkling Tree, then realised how bad their reviews were. I cancelled the order, was promised a refund, all I get now are emails promising to address my issue, stating they will be in touch within 48 hours, which of course they do not keep to.
I have received no refund, no goods, just emails promising a response.
I WOULD NOT RECOMMEND THIS COMPANY AT ALL..
11 grudnia 2025
Opinia niezależna
Zweryfikowano
Helpful Light for Late Work
I ordered the vine style light set for my study area because I wanted to have softer moods during the late writing hours. Shipping took around two weeks, which was fine. When I put on the lights on the wall, the glow looked gentle and warm. A bit similar to candlelight, it feels like, making the room calmer. Now I use it each night since the brightness of the light is low enough that it will not strain my eyes. Not fancy but it gives the relaxed tone that I was hoping for. I think that it also allows me to focus more since the feeling of the room is less harsh and more settled.
21 listopada 2025
Zweryfikowano
Cozy Evening Light
The lights were well-packed and easy to set up. The warm glow made my living room feel calm right away. It is simple but pleasant. I like switching it on at night when I want a quiet and relaxed space.
7 grudnia 2025
Try to get a refund...they suddenly stop replying.
What was ordered & received was not what the photos depicted. The wreaths were totally plastic tat, the olive branches looked more like eucalyptus. They offer a full refund - if you pay for postage back to their Australian head office or you can get a 50% refund & keep the tat you were sent. I requested the refund & , guess what, they have stopped responding. Fortunately I paid via PayPal & they have taken on my request for a full refund.
10 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Judith,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your order and the delay in our communication. We understand how frustrating this situation must be, and we’re committed to addressing your concerns with urgency and care.
Our team is currently managing a high volume of inquiries, but please know that we are dedicated to ensuring everyone receives the support they need. We are actively working to improve our response times and ensure that your experience with us is resolved to your satisfaction.
We will be reaching out to you shortly to resolve your request and provide the assistance you deserve. Your feedback is invaluable to us, and we are grateful for your patience and understanding during this time.
If there’s anything specific you’d like us to address in the meantime, please let us know. We are here to support you and are committed to making things right.
Thank you for giving us the opportunity to learn from your experience and improve our services.
Warm regards,
Jen
Buyer beware
I ordered two products from Twinkling Tree: the Starlit Starburst Light (6) and the Fairy Light Spirit Tree. The Spirit Tree was easy to set up and is working well, but all 6 of the Starlit Starburst lights functioned for only one night. On 3 subsequent nights they only lasted for half an hour. As I live in central Texas, there is ample sunlight to recharge the solar cells but this isn't happening.
I contacted TT customer support three days ago but have not heard back. While looking into my return/refund options on the self-help page, I discovered that returns need to be sent back to Australia at my expense! As the items cost me $74 before tax, I doubt whether it will be worth my time and money.
Based on my shopping experience, my warning to prospective USA buyers is to be aware of the return requirements and the questionable quality of Twinkling Tree products.
7 grudnia 2025
Opinia niezależna
I would not even give one star….
I would not even give one star….
I have ordered several items beginning on November 27 ….There is only one item ordered since November 27 that is being shipped. I have canceled my orders and asked for refunds.
They do have a lovely website and i believed i could get some lovely holiday decor but as of today, wont have them in time to decorate for the holidays as they haven’t even shipped.
10 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Patricia,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in shipping your orders and for any inconvenience this has caused during the holiday season. We understand how important it is to receive your items in time for your holiday decor, and we’re truly sorry for not meeting your expectations.
Your feedback is incredibly valuable, and we are committed to using it to improve our processes and ensure timely delivery in the future. We strive to provide a seamless shopping experience, and it’s clear we fell short in your case. We appreciate your patience and understanding as we work to resolve these issues.
Please know that we are here to support you. If there’s anything specific you’d like us to address or if you need further assistance, feel free to reach out. Your satisfaction is important to us, and we’re dedicated to making things right.
Thank you for giving us the opportunity to learn from your experience and improve our services.
Warm regards,
Jen
Don’t do it!!!
Don’t do it!!!! Item looks nothing like photo and you pay for returns to Australia which was almost the cost of the products.
8 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Len,
Thank you for bringing your concerns to our attention. We are truly sorry for any inconvenience you’ve experienced with your purchase and the return process. Your feedback is crucial to us, and we are committed to making necessary improvements to enhance your experience.
We recognize the importance of a seamless customer experience, and we are actively working on ways to make our return process more efficient and customer-friendly. Your input is invaluable in helping us achieve this goal, and we are grateful for your honesty and patience.
Please know that we are here to support you. If there’s anything more we can do to assist you or if you have further suggestions, don’t hesitate to reach out. We’re dedicated to resolving your concerns and ensuring your satisfaction.
Thank you for allowing us the opportunity to address your concerns and strive for improvement.
Warm regards,
Jen
I was very excited to get my tree ~ big disappointment
I was very excited to get my tree. According to the website, the regular price is $80 and it was on sale for 50% off so I paid $30. The quality is crap. I had to tape the bottom to keep the plastic battery holder in place and the actual tree is so wobbly that the lights turn on and off every time it moves …also ~ the covering of the berries has already cracked and started falling off and I just received it yesterday. I did contact the company, but they couldn’t be bothered. They just said they’d forward it to their quality people…I am very, very disappointed I would not recommend this tree to anyone ~ it is not even worth $30.
7 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Mary,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the disappointment you’ve encountered with your tree purchase. It’s important to us that our products meet your expectations, and we’re truly sorry for any inconvenience this has caused.
We understand your frustration with the quality issues you’ve described, and we want to assure you that your feedback is being taken seriously. Our team is committed to addressing your concerns, and you can expect a response to your inquiry shortly. We are dedicated to ensuring that your experience with us is resolved to your satisfaction.
If there’s anything more we can do to assist you in the meantime, please feel free to reach out. Your satisfaction is our priority, and we’re here to help.
Thank you for giving us the opportunity to address this matter.
Warm regards,
Jen
Two stars is being generous
Two stars is being generous! The lights took weeks to arrive - it’s not clear when ordering that the company is based in Australia. When they arrived they were of a far inferior quality than shown on the website, and certainly not good enough to give as a gift. Very amateurish assembly, no green leaves and polystyrene berries that immediately started to fall off. The company say that they will not issue a refund unless I return them at my own expense to Australia. The alternative is a 50% refund and keep the goods. What a joke!
10 grudnia 2025
Opinia niezależna
FAKE REVIEWS
So glad I read these reviews. I will not buy from this horrible company. The positive reviews are fake. If you notice, they all have similar wording and descriptions. As well, if you look up some of the pics used as their profile pics, they are stock photos from the internet.
10 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Lisa,
Thank you for taking the time to express your concerns. We are committed to maintaining authenticity and honesty in all our customer interactions. We understand the importance of genuine reviews and are dedicated to ensuring that our practices reflect the highest standards of transparency.
We are fortunate to have countless satisfied customers who appreciate our products and services. Their positive experiences motivate us to continually improve and uphold the quality we promise. Your feedback is crucial, and we are here to address any questions or concerns you may have.
Please don’t hesitate to reach out if there’s anything more we can do to assist you. We’re here to help and are grateful for the opportunity to enhance our offerings based on your input.
Thank you for allowing us to address your concerns and strive for improvement.
Warm regards,
Jen
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! Considering the price I paid, I was expecting a much better product. I don’t even think I can display them, they look so cheap. I want to return them, but would have to pay shipping to Australia which would not be worth it.
1 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Joanne,
Thank you for letting us know about your experience. We sincerely apologize for the disappointment you’ve faced with your purchase. It’s important to us that our products meet your expectations, and we’re sorry for any inconvenience caused.
Your feedback is crucial in helping us improve our product quality and customer experience. We are committed to addressing the issues you’ve raised and are actively reviewing our processes to ensure our products reflect the quality we promise. We also understand the difficulty with the return process and are working to make it more customer-friendly.
If there’s anything more we can do to assist you, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re dedicated to making things right. We appreciate your patience and understanding as we work to enhance our offerings.
Thank you for allowing us the opportunity to address your concerns and improve our services.
Kind regards,
Jen
AVOID at all costs
Waited over a month to receive two "Glistening glow red berry garlands" and a small lit tree.....what a rip off. Cheap, poor quality plastic, absolutely shocking, nothing like the images in the marketing/advertising. I am kicking myself for buying before reading the reviews. Better quality from a well known cheap online bargain shop......DO NOT WASTE YOUR TIME OR MONEY. Total rip off.
10 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Claeva,
Thank you for taking the time to share your thoughts with us. We are truly sorry to hear about the challenges you faced with your items. Your experience is not what we strive for, and we apologize for any inconvenience this has caused.
We are committed to providing high-quality products and are actively working to address the concerns you’ve raised. Your feedback is crucial in helping us improve our offerings and ensure that our products meet the expectations of our valued customers.
We appreciate your honesty and patience. If there’s anything more we can do to assist you or if you have further suggestions, please don’t hesitate to reach out. We are here to help and are dedicated to improving our services based on your valuable feedback.
Thank you for allowing us the opportunity to address your concerns and enhance our offerings.
Warm regards,
Jen
ABSOLUTE SCAM
ABSOLUTE SCAM - DO NOT BUY
I bought the twinkling olive branch. It took forever to come and the tracking was awful. When it did arrive I was totally underwhelmed. The quality is appalling and nothing like the images on their website. It’s a crappy ‘made in a cheap Chinese factory’ item at best. The images show it stretched out and full; the actual product is creased and all bunched up.
Sadly you either have to pay to return to Australia to get a refund or accept 50% refund and keep the item. Disappointed and disgusted. I just hope this review prevents other people from wasting their money.
10 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Justine,
Thank you for taking the time to share your thoughts with us. We are truly sorry to hear about the challenges you faced with your order. Your experience is not what we strive for, and we apologize for any distress this has caused.
We understand the importance of delivering products that meet your expectations and arrive in a timely manner. We're so sorry for the issues you encountered with tracking and product quality, and we are committed to addressing them. We are actively working to enhance our shipping processes and ensure that our products reflect the quality and care we promise.
Your feedback regarding the return options is also important to us, and we are exploring ways to make this process more convenient for our customers. We appreciate your patience and understanding as we work to improve our offerings.
If there’s anything more we can do to assist you, please don’t hesitate to reach out. We value your feedback and are here to support you. Thank you for allowing us the opportunity to address your concerns and enhance our services.
Warm regards,
Jen
After reading these reviews
After reading these reviews, which I wish I had seen before purchasing I ordered two paradise palms meant as Christmas gifts. I've received no tracking email -ordered on 1 December. Not holding out much hope now they will be of good quality or if they arrive in time to give as gifts. I can't see any reviews on the paradise palms so not sure of others experience with these but worried now and likely will have to look for alternative gifts, then of course trying to get a refund.
10 grudnia 2025
Opinia niezależna
Noxious fumes.
The product does NOT look at all like the photo. The photo is fake. The product is super cheap plastic and is emitting a noxious fume. Likely formaldehyde. It is bright green, ugly plastic and is not Christmas-looking at all.
8 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Tracey,
Thank you for reaching out to us. We sincerely apologize for any concerns you have regarding the product you received. Your feedback is incredibly important to us, and we take it seriously.
We strive to provide high-quality products that meet our customers' expectations, and we’re sorry to hear that we didn’t achieve this in your case. We are committed to investigating the issue you mentioned about the fumes and ensuring the safety and satisfaction of our products.
Your input helps us improve, and we are grateful for your patience and understanding. If there’s anything specific you’d like us to address or if you need further assistance, please feel free to reach out. We’re here to help and ensure your satisfaction.
Thank you for giving us the opportunity to learn and make necessary improvements.
Warm regards,
Jen
The fairy light olive branch i ordered…
The fairy light olive branch i ordered at a cost of £30 was awful quality & absolutely does not reflect the item advertised on their site. It took 2 weeks to arrive.
9 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi there,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any disappointment you felt with the Fairy Light Olive Branch. We strive to provide products that delight our customers, and we’re sorry to hear that we didn’t meet your expectations.
Your feedback is incredibly valuable to us, and we are committed to using it to improve our offerings and service. We understand how important it is for our products to bring joy and satisfaction, and we’re always looking for ways to enhance our quality and delivery times.
We appreciate your patience in waiting for your order to arrive and are grateful for your input. If there’s anything specific you’d like us to address or if you need further assistance, please feel free to reach out. We’re here to help and ensure your satisfaction.
Thank you for giving us the opportunity to learn from your experience.
Warm regards,
Jen
Do not purchase anything from this…
Do not purchase anything from this company, you cannot get in touch with any customer support. They only communicate via their stupid form or email, and I purchased one item and ended up with six items that I paid for that I didn’t order and I have been trying to get them to refund my money, but I can’t get in touch with anyone so I would definitely would stay away from this company. It is a scam they should be put out of business!!!
8 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Amanda,
Thank you for bringing this matter to our attention. We're so sorry for the confusion and frustration caused by receiving multiple items you didn’t order. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience.
We understand how important it is to have clear and effective communication, especially when issues arise. Our team is currently experiencing a high volume of inquiries, and we are working diligently to improve our response times and service quality. Please rest assured that we are committed to resolving your issue promptly.
Our team has responded to your inquiry and is focused on addressing your concerns. We are here to assist you and ensure that your experience with us is rectified. If there’s anything specific you need or if there are additional details you’d like to share, please feel free to let us know. Your satisfaction is our priority, and we’re dedicated to making this right for you.
Thank you for your patience and understanding as we work through this. We appreciate the opportunity to resolve this matter and improve your experience with us.
Warm regards,
Jen
Beware... products are nothing like the website photos
I wish I had seen these reviews on here before I ordered.
I received the 'Blissful Bright Dandelions' which are anything but blissful 😡
They look nothing at all like the photos on the website and I have been utterly mis-sold.
I contacted Twinkling Tree who asked me to send photos which i did. I said I wouldn't be paying for postage back to Australia as the product was nothing like the photographs and I asked for a returns label.
Since then despite several emails and contact forms, I have heard nothing.
I have now raised a dispute with my card provider and will be taking this matter further as the customer service is non existent and their products are beung mis-sold.
9 grudnia 2025
Opinia niezależna
Odpowiedź od TwinklingTree
Hi Lisa,
Thank you for contacting us and expressing your concerns. We are truly sorry for the disappointment with your Blissful Bright Dandelions and the delay in communication from our side. Your experience is not what we strive for, and we apologize for any inconvenience it has caused.
Our team is currently experiencing an influx of inquiries, and we are working tirelessly to assist everyone as promptly as possible. We understand your frustration and appreciate your patience during this time.
Please know that our team has responded to your inquiry and is dedicated to finding a resolution that meets your needs. Your satisfaction is important to us, and we are committed to addressing your concerns.
If there’s anything else we can do to assist you, please don’t hesitate to reach out. We’re here to support you and ensure your satisfaction.
Thank you for your understanding and for allowing us the opportunity to improve.
Warm regards,
Jen
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