Agnew Group Reviews 17,691

Experienced small issues with recently purchased golf. Contacted VW and was provided a time slot for inspection within days. Spoke with service manager Andrew who effectively listened to concern... See more

My wife and I visited your premises on Wednesday 2/10/25.We hadn't been there that long ,when a male approached us and identified himself as Mark M c kinstry and informed us he was a member of the Sal... See more

Exceptional staff, superb welcome and attentiveness throughout. Visit exactly as expected/explained, no shockers! A pleasure to be there and well looked after from start to finish! All too rare in tod... See more

Welcoming reception, with refreshments. Didn't have to wait long for the salesperson to make himself known to us even though we had not made an appointment. We didn't feel rushed when looking at... See more

Didn’t sort my actual issue and when I appeared to collect my car there was an assumption I knew that it wasn’t going to be fixed. Haven’t put my steering rack back on correctly either and kinda feel... See more

We had the pleasure of talking to a young man in Battersea Power station where the brand new Mercedes CLA Electric was on display. From that we spoke to a few guys in Mercedes Belfast and finally on... See more

Very efficient and professional service from the team. Andrew was very patient and understanding, genuinely lovely to deal with. I was kept updated on my service progress throughout the day and felt c... See more

It was a large service with some extra issues to be attended to as well. I was kept well informed and when it turned out that an unusual part would take a day to arrive, I received excellent assistan... See more

Excellent customer service from Daniel very professional and helpful couldn’t do enough , i am so glad I went through Agnew for my car I wudnt go anywhere else after receiving 1st class service Tha... See more

Fantastic customer service from Aaron during my car maintaonence check. It's always a pain to organise to leave your car in for servicing, but the team were very quick to get me checked in, letting me... See more

All I can say is James from the service department is very kind polite and has alot of compassion when it comes to a nervous driver. He reassured me when I was not at myself and I on a number of attem... See more

The showroom was spacious and well organised. The staff were attentive and courteous. A lift into the city centre was appreciated. Washing and valet of car completed.

After an alternator problem which come as a massive shock I was delighted with Audi portadowns quick response I had a new alternator fitted and back on my drive within 48hours...a massive thank you to... See more

Staff member very polite, quick and efficient service, clear and concise explanation of issues with the car! No fuss what so ever greeted with option of coffee!

My car was taken off my hands at the exact time they said. I was given the name of the member of staff who was dealing with my vehicle and a time to collect. Daniel called me at 4.30pm to update on t... See more

I had a problem with my parking sensors, and when I called up an appointment was made to fit around my work schedule which was amazing. All the staff I dealt with were fantastic and made the whole exp... See more

When your car is a bit old you usually have to put up with dealers giving you less than sterling service, but with Mini in Belfast this was absolutely not the case. Sarah from the service department w... See more

The service on my car was completed within the timescale agreed with no issues. Well done the service team. However, unfortunately I was given very mixed messages about my visit. A Few days befor... See more

hi my experience with callum on Friday was very pleasant. he fully understood what I was looking to buy .his knowledge was good and a nice pleasant manner with him regards Bernard

What an excellent test drive experience from the team in Bavarian Belfast! I came away with such insight from Paul Gillooly on collecting the car. Not only did he ensure that I was informed on the con... See more

I bought a 530i from Gary a couple of weeks ago and it was only a few days later that I noticed a strong smell of cigarette smoke in the car. Previous owner must have been a heavy smoker. An sos emerg... See more

Ben is a gentleman, was very welcoming, pleasant, helpful and patient when dealing with myself and towards my mother. There was no pressure and a very relaxed approach. Overall a great experience. Tha... See more

The services was very efficient, I was informed of what was being done, what was required and what it would cost at various times during the day. I was left to and collected form my place of work at... See more

Car was taken promptly at the correct time. I was kept abreast of progress. I would like to especially mention Leslie who was the first member of staff and while I was there I was hugely impressed by... See more

Very friendly and informed discussions about the work needed on my car. The work was completed with a minimum of fuss and on agreed completion timeline

What a fantastic experience , my car alarm was malfunctioning and i needed it sorted for going away at the weekend. I got a very prompt appointment and not only did they sort out the alarm but also de... See more

I left my car in first thing in the morning and requested that it be ready to collect for 3pm at the latest, which happened. However it was ready for around 12.30 and I was sent a text message to noti... See more

Today (26th Sept) we collected our new BMW and from the initial engagement with Leon McNamee we were dealt with in a freindly, professional and very informative manner. Any questions were comprehensiv... See more

Exceptional service , my car was in for a recall which involved some work and an over night stay, this was dealt with easily. Many Thanks for a super visit !

Salesman Sam Moore was very professional. He listened well to our needs and advised us excellently about what car would suit us.

Brought my car into Agnew’s Mercedes Portadown to check a rattle. The team quickly found the cause, fixed it, and even carried out a test drive over rough roads to be sure everything was sorted. All g... See more

I found the staff polite attentive and very efficient The recall was carried out in less time than expected and I was kept well informed keep up the good work

Hello I would like to say it was absolutly amazing expierence with Mercedes-Benz Portadown. Thank you so much 👍

I found the members of staff that I was involved with were professional knowledgeable and very helpful and friendly. My visit was a good one.

I went to view a used car and received excellent service from arrival to departure. I chose not to buy the car but would happily recommend them.

Great service from start to finish from Patrick who went above and beyond in assisting with my A6 purchase.

Great service, Andrew was very friendly and helpful. Everything was well communicated and I got the car back earlier than expected. Very positive experience overall.

All the staff are polite and helpful been to this show room twice and both experiences were pleasant and straight forward

Excellent work, fault remedied and car returned fully cleaned by a very polite gentleman .

Throughout my experience all the members of the sales team were helpful courteous and thoroughly professional making a potentially stressful situation as easy and stress free as possible. I would not... See more

Adam and Louise are excellent ambassadors for Audi. Efficient , friendly, reliable service . What more could a customer ask for !

Bavarian staff are totally committed to brilliant customer service Best of any BMW Dealership in the world

Friendly, professional service. I was kept informed the whole way and the coffee service was a very welcome bonus!

Service completed promptly an returned on time. Car well valeted. Staff pleasant.

Good welcome from staff and job welldone on my car . Costly though but im overall happy Its 10/10 for rating for me .

Just bought my new 840i through Andrew Graham, at Bavarian. I have dealt with Andrew a number of times and I always find him excellent to deal with.

The service was amazing. Speedy response, facilitated being dropped to work with one of their drivers. Went the extra mile to give me the best resolution to my problem. Show room is so lovely with a g... See more

Andrew and Melissa were an absolute pleasure to deal with and made the purchase of my new vehicle seamless First class customer experience and all questions and queries dealt with promptly and profess... See more

It was a straight forward and easy process. Molly was friendly and easy to deal with. Although expensive it is best to have peace of mind knowing my car has been carefully and thoroughly checked for... See more