Zest Car Rental Reviews 6,013

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting its clarity and ease. The level of service provided is another key strength, with consumers frequently describing it as efficient and hassle-free. People also appreciate the transparent pricing and the overall value they receive. Consumers consistently mention the helpfulness and friendliness of the staff, emphasizing their willingness to assist and provide support. The customer service is also highly regarded, with reviewers noting the prompt and effective communication. Overall, individuals express satisfaction with the company's commitment to delivering a positive and stress-free car rental experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

New rental company to me. Blown away by how hassle free and smooth flowing the pick up procedure was. 200 metres outside airport terminal, zero queue and super service. I paid all the extra insurance... See more

Rated 5 out of 5 stars
Verified

Pick up at Faro Airport was 'frenzied but efficient'! The car rental company was Drive4Fun. Fundamentally, a busy reception counter and noisy, but the pick-up transaction was completed swiftly unlike... See more

Rated 5 out of 5 stars
Verified

Dealing with most companies/organisations is often such a hassle. Not with Zest. So refreshing to have a company that delivers: good prices, good service - overall a fair deal. What's more you can... See more

Rated 5 out of 5 stars

You can understand why zest is recommended highly, brilliant from start to finish. Great communication all round. Paphos car rental Kypexxo met us at our hotel. No dramatics, straightforward and a... See more

Rated 3 out of 5 stars
Verified

We took out extra insurance with you as we were told we did not require any at Fuerteventura Airport. However when we got to the airport we had to go to the Hertz desk to collect the car. Hertz told u... See more

Company replied

Rated 4 out of 5 stars
Verified

Car, Peugeot 208, was very good from Green Mile however picking it up was a pain. Agent tried to up sell to different vehicle, then really pushed to buy their insurance which was drastically overpric... See more

Rated 5 out of 5 stars
Verified

Knowing that we have used Zest now on numerous occasions on what to expect makes our trip more worry free! However, a bit confused why we were charged for transponder when the Algarve became toll free... See more

Rated 5 out of 5 stars

Our inward travel had been challenging so the last thing we wanted to hear from the car provider when went to collect our hire car at Verona was that we needed to pay more for insurance. Fortunately,... See more

Rated 4 out of 5 stars
Verified

This was my very first booking with Zest & the process was easy & straightforward. Unfortunately the car provided by the rental company was not what we expected. Not very clean, inside or out & alread... See more

Rated 5 out of 5 stars
Verified

The collection process and return process was the simplest and quickest I have ever experienced with car rental. Perhaps just good luck, but it was less than five minutes for a shuttle to arrive to go... See more

Company replied

Rated 5 out of 5 stars
Verified

Great response from the staff when we were late contacting them due to luggage being lost. Very polite and helpful. Got all the paperwork done quickly knowing we had long drive ahead. Stress free han... See more

Rated 5 out of 5 stars
Verified

Really good experience again. Second time I have used Zest and once again it was extremely easy. Car was waiting at the airport ready to go (and an upgrade). Return was straight forward and really qu... See more

Company replied

Rated 5 out of 5 stars
Verified

After spending 20mins at airport kiosk and 10min getting to car, all was good. We returned the car before 8am opening but was assisted by the operatives who took the key. Received an email within ab... See more

Rated 5 out of 5 stars
Verified

Which? recommended Easy to use web site Clear, concise communications at time of booking and towards the end of the rental period Great advice, especially concerning insurance and the hard sell pol... See more

Rated 4 out of 5 stars
Verified

Zest car rental was the cheapest I found online at the time and the car I hired was very nice, reason for 4 star is that I had to deal directly with another car rental that Zest uses for the hire and... See more

Rated 5 out of 5 stars
Verified

+ Good comms. Damage insurance included. Good value. - Record, who supplied the car, were slow at pickup. The car had unrecorded damage that I had to queue to report before leaving. Added c20 mins... See more

Rated 5 out of 5 stars
Verified

I hired a car through Zest car rental in Portugal and as usual it was competitively priced. The car was as required, clean and reliable. I picked up outside normal hours and had no issues, car return... See more

Rated 5 out of 5 stars
Verified

Everything was clear and simple with no hidden add-on’s or extra’s. Their partner company at Dubrovnik airport (Sicily by Car) were very pleasant & helpful both in the pick up and drop off of the ca... See more

Company replied

Rated 5 out of 5 stars
Verified

Zest work with good companies, like Drivalia and Click rent. I rarely use anyone else now. Clear information on the excellent website. Great cancellation policy. No hidden extras. Well done Zest.

Rated 4 out of 5 stars
Verified

Airport pick up is good, but unfortunately it’s usually a long wait to get the car. As an elderly customer I need help with getting the car and need to be shown the various buttons, AC, radio aso. Us... See more

Rated 5 out of 5 stars
Verified

Zest come highly rated when searching for best hire car agents and it is obvious why. Very clear booking information, transparancy on charges and mitigating risks and link with reputable smaller renta... See more

Rated 5 out of 5 stars
Verified

I've been booking through Zest for years. The reassurance offered has paid off time and time again with support through insurance, changing a booking at the last minute. Always professional and frie... See more

Rated 5 out of 5 stars
Verified

Speedy response and efficient process. Information clear and helpful. No hassle with car rental co, although they failed to send us our rental agreement by email and the car had no windscreen washer f... See more

Rated 4 out of 5 stars
Verified

Competitive price. Smooth booking process. Helpful, responsive customer service. Pick up and drop off went very well. We drove into Canada from USA and this was included as was a second drive... See more

Rated 5 out of 5 stars
Verified

Car pickup and return dealt with efficiently, but also with friendly manner. No matter which car hire company used booking through Zest seems to make whole process very smooth. Highly recommend.

Rated 5 out of 5 stars

Zest’s service is just wonderful. They are on hand, in the UK, and always sort out any issues. We were with some friends in Portugal ( I’d already recommended Zest to them), they had an issue, and wit... See more

Rated 5 out of 5 stars
Verified

Everything worked as it should - collection of car and depositing it back to airport was swift. We needed to arrange an amendment to car hire just days before departure - this was handled efficiently... See more

Rated 5 out of 5 stars
Verified

The online booking process is straightforward. When we collected our car from the chosen company in Italy the process was smooth. There were no hidden extras and the return process was quick and simpl... See more

Rated 5 out of 5 stars

Check in and check out was quick and easy. Prices are reasonable. The car was clean and worked well for the entire two months we had it. Plan to use your phone for navigation, because few cars have a... See more

Rated 5 out of 5 stars
Verified

The Zest web site is easy to use and they offer reasonable prices. The key thing is that they are UK based and provide reassuring comprehensive insurance. It is always worth getting their top-up insur... See more

Rated 5 out of 5 stars
Verified

I have used many car hire companies over decades and Zest is in a class of its own. They are responsive, caring and endeavour to give you the best hiring experience possible. I have used them sev... See more

Rated 5 out of 5 stars
Verified

The ladies behind the desk at Pisa airport were friendly, polite and helpful, but above all were not pushy. We upgraded the car for a small supplement and consider it was a good decision. The car itse... See more

Rated 5 out of 5 stars

This is the 3rd time I have use Zest and the experience has been 100% every time. We had to change our hire dates and drop off point ,last year,and the phone call took just a few minutes and was pai... See more

Rated 5 out of 5 stars
Verified

Always use Zest Car Rental when we go to Portugal - pick up at Faro Airport is always quick and easy as is the returns process. Never had any issues and the price is always reasonable. Would recommen... See more

Rated 5 out of 5 stars

The Zest team were very responsive, sorting out changes to the booking with ease. The car provider was the best we have had - with the service also exemplary from car pick up to drop off and deposit r... See more

Rated 5 out of 5 stars
Verified

A stress free car rental option. I would totally recommend. Everything was easy from finding the right rental company for us to finding the right cover and insurance (which included almost every possi... See more

Rated 5 out of 5 stars
Verified

I’m a regular customer of Zest and would highly recommend them to any new customer. Their web site is so easy to access and navigate, the details of the car choice, insurance coverage are great too. T... See more

Rated 5 out of 5 stars

Excellent experience all the time. I always rent my vehicles through Zest Car Rental. Their customer service and communication with me and I’m sure with all their customers, are more than excellent. T... See more

Rated 5 out of 5 stars
Verified

Consistently great service. Always friendly, helpful staff on the phone in the UK. Hire companies used are generally good and often exceptional. Great insurance cover and free second driver.

Company replied

Rated 5 out of 5 stars

easy and straightforward, clear booking. Good communication and emails before the hire with contact numbers in case of problems. Good prices and hire cars were trouble free.

Rated 4 out of 5 stars
Verified

Overall very happy only problem was that rental company charged for full tank of fuel to be returned empty ,not as you said return as picked up.

Rated 5 out of 5 stars
Verified

Really easy to book and at a great price. Everything went really smoothly so need to contact for any support. I went with Zest because of the simplicity with the included additional driver and dam... See more

Rated 5 out of 5 stars

This is by far the absolute best car hire agency to deal with. It's customer service is second to none and nothing is too much trouble for them. It only uses reputable car hire companies and I have... See more

Rated 5 out of 5 stars
Verified

Great company with great staff, easy pick up from the airport, nice facility too. Only small minus was the Jeep model instead of a Volkswagen, wasn't quite as nice to drive.

Rated 5 out of 5 stars
Verified

Easy to find a deal, in whatever destination you choose, may not be the cheapest, but the quality and simplicity make it good value. We use this company every time we need to hire transport..

Company replied

Rated 5 out of 5 stars
Verified

Pickup of the car was good, but nobody there to meet us on return. Fortunately we had been instructed what to do if no one was there and we have been contacted by company since and all is good. We ha... See more

Rated 5 out of 5 stars
Verified

The manner in which Zest respond to inquiries and requests is really exceptional. They are quick, accurate and always very helpful. You always get to speak to someone immediately and nothing is too mu... See more

Rated 4 out of 5 stars
Verified

Mostly perfect. Was given a Renault clio.. gearbox was awful. Spoilt it for me. Newish car so just gearbox design not mechanical problem

Company replied

Rated 5 out of 5 stars
Verified

Well priced cars with sensible fuel and additional driver policies for us as a holidaying couple. When help is needed it is accessible.

Company replied

Rated 5 out of 5 stars

I always find Zest Car Rental to be fairly priced with an excellent‘bolt on’ insurance package that covers all of my insurance needs. On a recent trip to Malta the service received from Zest’s loca... See more

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Company details

  1. #9 of 25 best companies in Car rental company
  2. #26 of 37 best companies in Car rental service
  3. #4 of 12 best companies in Search engine company

About Zest Car Rental

Written by the company

Zest Car Rental, formerly Economy Car Hire, is a leading car hire broker, based in the UK. We provide worldwide car hire with excellent customer service.

Zest Car Rental was formerly known as Economy Car Hire

Zest Car Rental - Car Hire Made Simple

Written by the company

Excess Protection as Standard
By including insurance to cover your excess, or negotiating no excess with rental providers, we keep you protected when others don’t.
Keeping Things Simple
From easy-to-understand terms and a simple booking process, you’ll find car hire with us straightforward and stress-free.
The Best Service
We hand-pick only the best rental providers, so you don’t have to. This is backed up by our 24/7 customer service should anything go wrong.
Which? Recommended Provider
We've achieved the coveted Which? Recommended Provider accolade. The first and only car hire broker to achieve such status. We've also topped the Car Hire Brokers chart for the past 6 years.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

Everything was good except one thing guidance to pick up keys was badly wrong

Everything was good except one thing which, I think needs sorting straight away. One of the communications I received said we could pick up the keys from the Euro.. desk in arrivals. There's no desk at La Rochelle. The is a small map outside arrivals but we did not find that until we returned. The rental office is quite a walk away and we had to use google maps to find it. This was a considerable worry and inconvenience. Please change the guidance as it is wring.

14 October 2025
Rated 2 out of 5 stars
Verified

Be wary a picture can lie

No one at Pestas rental desk for 5-10 minutes. Car not ready still at compound. Waited 25 minutes. Car was a heap with paint peeled off the bonnet. It also did not represent the picture of the 7 seater you showed in paperwork/ email. Eventually convinced them to provide a different car but still not representative of the one pictured in your email. No one checked car condition, suspect only if I had an obvious bump would they have noticed.

4 October 2025
Rated 5 out of 5 stars
Verified

Very good again

We rented a car from Faro airport, Portugal. Pick up and drop off took very little time, the service was friendly and efficient. Car was exactly as ordered and there were no issues. Same experience as we had a year ago our of Faro airport, would definitely use again.

10 October 2025
Rated 5 out of 5 stars
Verified

Very impressed with this company. Excellent Clarity and Advice

Zest offer very good rates and options with the local car hire companies. They fully explain the whole car rental process including what to expect when you are hiring a vehicle. I should have phoned Zest whilst at the rental desk as they refused to honour the free additional driver and wanted additional payment but I’ll learn from that next time.

9 October 2025

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