Perfume smells amazing, unfortunately one arrived broken, but Arosmic swiftly arranged another to be sent. Really looking forward to Space girl to arrive. I used to spend a lot on perfume but with l... See more
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Wow wish I’d come across this company before now!!! I really don’t have people comment on my perfumes that I wear and I’ve got a few proper ones like, eternity, coco Chanel, Lou Lou, plus some chain s... See more
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I ordered 3 100ml perfumes on 17 August I’m still waiting and have contacted customer services, still no response and emails not answered? Why? I want a full refund as it’s within 60 da... See more
Company replied
I was pleasantly surprised by the quality of the perfume. Having used an alternative “smells like” company previously I wasn’t sure how Arosmic would compare. But honestly I am very impressed! Lovely... See more
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Company details
Written by the company
We have made it our mission to make premium aromas affordable, environmentally friendly and ethical. By cutting the cost of expensive celebrity endorsements & fancy packaging, we've made it possible to reformulate your favourite fragrances without breaking your bank balance. So you only pay for clean and superior ingredients that keep you smelling fresh all day.
Contact info
United Kingdom
- support@arosmic.com
- arosmic.com
4.3
Excellent
225 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Recieved the 2 wrong items....again
Recieved the 2 wrong items....again! I give up!
20 November 2025
Unprompted review
Reply from Arosmic
Good day, Jamie!
We were saddened to come across your review and learn that you received the wrong items again compared to your original order. We completely understand how frustrating this must be for you, and we sincerely apologise for the inconvenience.
I see that one of our Arosmic team members has already reached out to you directly. Could you please respond with the details of the incorrect items you received? We want to make things right and arrange the best resolution for your concern. Your cooperation is greatly appreciated.
Thank you so much for your patience and understanding—we truly value you as our customer.
Perfect!
I always buy Madam. I love it.
I have been stopped by men quite a few times asking what my perfume is so that they can buy it for their partners. Also women have stopped me and asked if I was wearing Coco Mademoiselle. So can highly recommend. Plus it’s cruelty free and no nasty chemicals. Fantastic.
7 October 2025
Unprompted review
Reply from Arosmic
Hi Miss Bates,
Thank you so much for sharing this lovely feedback!
We’re delighted to hear how much you love Madam and that it’s been getting you so many compliments.
It’s wonderful to know that others are noticing too — and we’re so glad you appreciate that it’s cruelty-free and free from harsh chemicals. 💖
I ordered 3 100ml perfumes on 17 August…
I ordered 3 100ml perfumes on 17 August
I’m still waiting and have contacted customer services, still no response and emails not answered? Why?
I want a full refund as it’s within 60 days
Absolutely disgusting service
Do you know how many times I have ordered goods?
Do you know how many people I have introduced?
Really disappointed in the service
17 August 2025
Unprompted review
Reply from Arosmic
Hello Ruby,
We recently came across your review, and we’re genuinely sorry to hear about your less-than-ideal experience with our service. After checking, we can confirm that your order was delivered.
To make amends, we’ve already arranged a FREE Inspired by Coco Mademoiselle 100ml of your choice, as confirmed in your previous email with our support team. On top of that, we’re adding a complimentary Elina 5ml for you to enjoy
We’re also here to help with any other concerns you may have. Please let us know if there’s anything further we can do, and we’ll take action right away. Your satisfaction is our priority, and we’d love the opportunity to improve your experience.
If our solution meets your expectations, we would be truly grateful if you could consider updating your review or star rating on Trustpilot.
As a growing startup, we’re always learning and improving. Your feedback is invaluable in helping us refine our products and services to give every customer the best possible experience.
We look forward to your response 🤗
Fantastic after sales service.
16 June 2025
Unprompted review
Reply from Arosmic
Hi Ian,
Thank you so much for the lovely feedback!
We're thrilled to hear you're happy with the service — your satisfaction means everything to us. 😊
Very happy with the products but one was broken
Very happy with the products.
But unfortunately one of the bottles was broken. 😞 and it was the one that I wanted the most.
4 June 2025
Unprompted review
Reply from Arosmic
That’s wonderful to hear!
However, I’m sorry to hear that one of your bottles arrived broken, especially the one you wanted most.
We’d like to send you a replacement item to make up for this. Please send us:
Full name:
Email:
Preferred product:
We’re here to help with any other concerns. If you’re happy with this, please consider updating your Trustpilot review. Your feedback helps us improve.
Looking forward to hearing from you! 🤗
Bad customer service
Ordered over 3 weeks ago emailed multiple times they was saying the order had been stolen and they sent another out which I belive they was lying as they said sorry for this we are sending out on a 24hr post it's 4 days later still nothing so I belive I have been scammed by this company still not attempted to solve the issue
22 November 2024
Unprompted review
Reply from Arosmic
Hi Jack,
Thanks for your feedback and for sharing your experience with us.
I am very sorry you have been so disappointed, this is not the service we aim for.
I have now sent you an email directly, please could you check your emails and reply to me so we can find the best solution?
I am looking forward to your reply!
From someone who never seems to find…
From someone who never seems to find the time to write reviews I just had to find the time for this company . First time purchase , bought three different scents , two of which I wear regularly and I’ve got to say I will not be spending any more money with the big brand companies. Scents purchased are gorgeous and long lasting. I also made an error on my order and they quickly and happily put that right for me . Totally impressed given the lack of customer service offered by some companies at present. Looking forward to trying new fragrances as they come on board. Fingers crossed for that. If you love your perfume please don’t hesitate to give them a go. You will not be disappointed 🥰🥰🥰
5 December 2024
Unprompted review
Reply from Arosmic
Hi Karen,
Thank you so much for your wonderful review!
We're so glad you're happy with your fragrances and our service! Thank you for your support—we can't wait to bring you more scents to love!
If you ever need anything, don't hesitate to reach out. We're here to help! 🥰
Disappointed…..not powerful fragrances…
Disappointed…..not powerful fragrances bought 3 ….no comments on quality at all
18 November 2024
Unprompted review
Reply from Arosmic
Hello Jo,
Thank you for your feedback; I genuinely appreciate you reaching out.
I’ve checked our system but couldn’t locate your email. Could you kindly resend it? I’ll be glad to investigate your order and work on a positive resolution for you.
Perfume smells amazing
Perfume smells amazing, unfortunately one arrived broken, but Arosmic swiftly arranged another to be sent. Really looking forward to Space girl to arrive. I used to spend a lot on perfume but with lovely fragrances by Arosmic, I don’t think I need to any more. Hoping that will have some other inspired fragrances soon.
24 May 2024
Unprompted review
Reply from Arosmic
Hello Sara,
Thank you for your feedback!
We're glad you're enjoying our perfumes. Sorry about the broken bottle, but we've arranged a replacement. We hope you'll love Space Girl too!
Stay tuned for new fragrances, and reach out if you need anything.
Lasting fragrance
Great perfumes, I have bought numerous bundles as Christmas presents and everyone is always very pleased with them.
Lasting fragrance, some last longer than others.
Would buy again
3 March 2024
Unprompted review
Reply from Arosmic
Hi Katie,
Thank you for your positive feedback!
We're glad to hear that you and your recipients have been enjoying our perfumes. We always aim to provide long-lasting fragrances that satisfy our customers.
If you ever need more perfumes or have any questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future!
Black Opium inspired
I brough the inspired by Black Opium,first sprayed its amazing the smell is very strong and smells like the original .Will be ordering again .
11 December 2023
Unprompted review
Reply from Arosmic
Hello Sharon,
We're thrilled you love our inspired version of Black Opium! Thanks for your positive feedback, and we can't wait to have you back for more.
If you need anything else, just let us know!
The perfumes are amazing and the…
The perfumes are amazing and the customer care quick fast to reply and caring
3 April 2024
Unprompted review
Reply from Arosmic
Hi Janice,
Thank you so much for your kind words!
We're thrilled you love our perfumes and had a positive experience with our customer care team. Providing excellent products and service is our priority.
If you need assistance in the future, feel free to reach out. We appreciate your support and hope you continue to enjoy our products!
These are excellent dupes, long lasting.
These are excellent dupes for the real perfumes. I spray after a shower and I can still smell it in the morning I have recommended it to all my friends and family.
Also my real brand wearing granddaughter was so impressed, she’s going to order some for herself.Buy yourself some, you won’t be disappointed.
3 April 2024
Unprompted review
Reply from Arosmic
Hi Gloria,
Thank you for your wonderful review!
We're delighted that you're enjoying our perfumes and have shared them with your loved ones.
Your support means a lot to us, and we're here for you if you need anything in the future.
Fantastic product
Fantastic product! A fraction of the price of perfumes out there and it matches the excellent quality of the top brands. I have so far tried several scents and Arosmic is my go to-for any presents.
1 April 2024
Unprompted review
Reply from Arosmic
Hi Fifi,
Thank you for your feedback!
We're thrilled to hear that you're enjoying our perfumes and finding them to be of excellent quality. Arosmic is indeed a popular choice, and we're glad it's become your go-to for presents.
If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support!
I love luxury perfumes but just not the…
I love luxury perfumes but just not the price tag so this company is absolutely perfect for me. Their perfumes last for such a long time and they smell exactly the same as some top brands. My favourite is Madam (Chanel Mademoiselle) and Ruj (Baccarat Rouge). I will definitely be spending lots more money with this company as I’m slightly obsessed now.
31 March 2024
Unprompted review
Reply from Arosmic
Hi,
We're glad to hear that you're loving our perfumes!
Providing high-quality fragrances at a more affordable price point is exactly what we aim for. It's great to know that our scents match up with some of the top brands you love.
Thank you for your support, and we're excited to have you as part of the Arosmic family! If you need any assistance or have any questions, feel free to reach out.
So affordable beautiful smells
I love the smells and how in expensive it is .and so I can afford to buy to give as presents
Love the way it's sent all very professional. So glad I found you or did you find me either either LOVE I
10 November 2023
Unprompted review
Reply from Arosmic
Hello Patricia,
Thank you for your wonderful feedback!
It's lovely to hear that you're enjoying our products and finding them affordable. It's great to know that you're considering sharing them as gifts too!
We strive to make your shopping experience seamless and professional from start to finish. Your satisfaction is our top priority, and we're delighted that you appreciate our efforts.
Whether you found us or we found you, we're grateful to have you as part of our community. Thank you for choosing us, and we look forward to serving you again soon!
I have made two purchases now from this…
I have made two purchases now from this company. Fantastic fragrances for all. Both myself and my family rate this service very highly for top end perfumes at discounted prices, and they last forever on.
10 March 2024
Unprompted review
Reply from Arosmic
Hello Noleen,
Thank you for your continued support and fantastic feedback!
It's wonderful to hear that you appreciate our top-end perfumes at discounted prices and that they last a long time. Your high rating means a lot to us!
If you ever need anything or have any questions, please don't hesitate to reach out. We're here to provide excellent service to you.
Excellent product fast delivery
8 March 2024
Unprompted review
Reply from Arosmic
Hi Angela,
We appreciate your feedback! It's great to hear that you're pleased with our product and that you received it quickly.
If you ever need anything else or have any questions, feel free to reach out. We're here to assist you further.
Super quick delivery
Super quick delivery, perfume smells lovely, bought Madame as trial size will buy again
7 March 2024
Unprompted review
Reply from Arosmic
Hello Demise,
We're glad to hear that you received your order so quickly and that you're enjoying the lovely scent of Madame!
Thank you for giving it a try, and we're delighted to know that you're considering purchasing it again.
If you have any questions or need further assistance, please don't hesitate to let us know. We're here to help!
The perfume smells exactly the same as…
The perfume smells exactly the same as the original my order came quick
15 March 2024
Unprompted review
Reply from Arosmic
Hello Lynn,
We're excited to hear that you're satisfied with your purchase!
Our goal is to provide exceptional products and quick service, so we're pleased that the perfume lived up to your expectations and was delivered promptly.
Should you require more of your favourite scents or have any questions, feel free to reach out. Your support is invaluable to us, and we're eager to help you again in the future!
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