Artisan Deli Market Reviews 1,299

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the ability to customize hampers with a wide selection of high-quality products, allowing them to tailor gifts to the recipient's specific tastes and dietary needs. People highlight the excellent value for money and the opportunity to choose items that will be enjoyed, avoiding unwanted products. The quality of the items is frequently praised, with consumers noting the authentic and gourmet nature of the selections. Consumers consistently report positive experiences with the delivery service, noting prompt and reliable delivery. Many reviewers also commend the outstanding customer service, with staff members being described as helpful, kind, and responsive to queries and requests. The company's attentiveness to detail, such as correcting address errors and ensuring personalized messages are included, further enhances the overall positive experience.

Based on these reviews

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The recipient loved the look of the hamper. It was my stupid mistake that I sent it a month before Christmas, but hopefully she'll still be enjoying it then! I bought 5 this year after gtg my sister'... See more

Rated 5 out of 5 stars

I recently ordered a hamper for a close friend and I was extremely impressed! The selection of hampers was superb, such a great variety at really reasonable prices. The service was excellent too, and... See more

Rated 5 out of 5 stars

Great selection to personalise your hamper! I love the locally sourced items and ability to choose exactly what you want across savoury, sweet, drinks and seasonal items, Delivery was on the stated da... See more

Rated 5 out of 5 stars

Lovely products and great for a gift to say Thank You. This is my 6th order with Artisan Deli Market and I will be back!! Very easy to order on-line, delivery arrived in good time.

Rated 3 out of 5 stars
Verified

Good quality supplies let down by delivery service. The choice of items is good, and was well packed. Sadly, the delivery parcel was left in a car parking space outside in the pooring rain. There wa... See more

Rated 5 out of 5 stars

We wanted a really gorgeous gift hamper for a friend and thankfully found ADM. Loved the picking process, the only difficult thing was not going crazy for the choice! When the hamper arrived... See more

Rated 5 out of 5 stars

I sent the hamper as a gift and I believe it was well received. It arrived exactly when expected, the product range was great, and much more resonantly priced than other pre-made hampers I’ve looked a... See more

Rated 5 out of 5 stars

Loved being able to choose each item to suit the recipient’s tastes. It meant there were no items that will sit in the cupboard unused, and it was excellent value for money. He was delighted with the... See more

Rated 5 out of 5 stars

Bought a Cheese & Charcuterie Lovers Hamper for a colleague who was leaving our business. He informed me it was beautifully packaged and delivered with care not to mention filled with delicious produ... See more

Rated 5 out of 5 stars

Thank you for the fast and fabulous service, preparing and delivering a hamper to a friend who is dealing with a serious diagnosis. I am in the US and worried it would take a long time to deliver, but... See more

Rated 5 out of 5 stars

This is the second year in a row we've ordered a hamper for our dad's birthday - he loved it so much last year that he requested one again! High quality products, fast delivery and very friendl... See more

Rated 5 out of 5 stars

Kept so well informed on what has happening with our order and delivery. Arrived exactly when it was supposed to and was beautifully presented and exactly spot on. The recipient was blown away by the... See more

Rated 5 out of 5 stars

Fantastic - delivered on time and it looked lovely. Ordered for my mum in the UK, from Australia where I live, and too many times I've been let down by companies messing up dates, but not Artisan Deli... See more

Rated 5 out of 5 stars

The whole hamper experience was great! I loved being able to select the products, and everything sounded amazing as well it was hard to choose. With so many other hampers you end up with several produ... See more

Rated 5 out of 5 stars

Beautifully presented gift box. It was a great surprise for a foodie friend going through surgery recovery, definitely made their day! Very happy with final product and delivery, DHL service was excel... See more

Rated 3 out of 5 stars

The reason I’ve gone to a middle rating is because last year I ordered from artisan deli and I found it to have a lot more options at different ranges of price, and it was brilliant! This year... See more

Rated 5 out of 5 stars

First class service! Sent a hamper to my friend for her birthday and needed next day delivery. The hamper arrived as requested and I was informed of progress along the way. I also liked that I could c... See more

Rated 5 out of 5 stars

Using Artisan Deli Market is a bit like the pic-n-mix sweet counters where you could choose all your favourites, rather than having someone else make the selection. Just like the sweets, it can easily... See more

Rated 5 out of 5 stars

The range of options for the hampers are so vast! The customisable hamper is the one I went for, and it was loved by those who received it. It’s authentic and great quality items that you can choose f... See more

Rated 5 out of 5 stars

Ordered online from Australia for a UK family member. The website had a big selection of items to choose from at great prices. The delivery was super quick and the receiver absolutely loved it. Will d... See more

Rated 5 out of 5 stars

The whole team at artisan hampers were extremely conscientious and kind and helped me to get hampers delivered as party favours. We discussed what would be most suitable delivery given busy dates arou... See more

Rated 5 out of 5 stars

I ordered a hamper for a friends 70 th birthday I was very pleased with the quality of the items you could choose to complete the hamper including the wines My friend was thrilled with their gift.... See more

Rated 5 out of 5 stars

Bought the hamper for my brother’s birthday. As he was out when delivery attempted it was taken to a convenient collection point. I hand delivered it on his birthday and he was highly delighted with t... See more

Rated 5 out of 5 stars

The order was delivered as expected and presented beautifully. My brother was delighted and commented on how cold and fresh the deli products were. He praised the champagne (not a conosseur mysef) b... See more

Rated 5 out of 5 stars

Realised as soon as I had placed the order I had put the billing address as the delivery address! Reached out via email and got a reply the next day saying this could be changed right away no hassle!... See more

Rated 5 out of 5 stars

I have sent a hamper to my son for the last three years with Artisan Deli and have always received excellent service from them. Lovely selection of foodstuffs and this year I created my own. Any que... See more

Rated 5 out of 5 stars

Had a good look around various hamper companies and chose Artisan as the selection of product met my needs The ordering process was simple as was the checkout and payment The recipients of the hampe... See more

Rated 4 out of 5 stars

Loved the opportunity to pick items for the hamper and to personalise it. Was impressed by the range of items and appreciated that they would appeal to a wide audience in terms of both age and tastes... See more

Rated 4 out of 5 stars

Mostly great, what I ordered was delivered on the stated date and the recipients were very happy. I had wanted gluten free crackers which weren’t available, otherwise excellent. Thank you. Jeni.

Rated 5 out of 5 stars

We ordered our Christmas Hampers for our business from Artisan Deli, communication right from the beginning was excellent and very helpful! Annie & her team helped me personalize each box which includ... See more

Rated 5 out of 5 stars

This was a gift for someone. The delivery was prompt and we were updated throughout the delivery process, which we liked. All the products were as described and the recipients were very happy overall.... See more

Rated 5 out of 5 stars

I stayed with friends and wanted to give a special thank you gift. I took quite a while to find a cheese and chocolate supplier that was sourcing from high quality procurers. Artisan deli looked the b... See more

Rated 4 out of 5 stars

Good updates regarding delivery. It was a birthday present and loved I could pick the items. One star off as a lot of the smaller chutneys were not available. My friend loved the gift and I felt it wa... See more

Rated 5 out of 5 stars

What a brilliant idea to be able to choose the contents of your hamper and therefore tailor it to the person and how much your spending. I bought it for my husband for our 30th wedding anniversary.... See more

Rated 5 out of 5 stars

Outstanding customer service! I inadvertently had to correct an address and they promptly answered my email, corrected the error I had made for me, kept me informed throughout the entire delivery ser... See more

Rated 5 out of 5 stars

Really responsive and friendly team checking that delivery time was correct. Easy to personalise the content a chose from some very different items.Recipient loved the hamper!

Rated 5 out of 5 stars

Excellent service Easy to use website Quality cheese and snacks I have used this company several times and never been disappointed Delivered on time Brilliant

Rated 5 out of 5 stars

Service easy to use. A good selection of items to choose from. Very quick response from customer service. Recipient’s very happy with the hamper.

Rated 5 out of 5 stars

I loved the custom made hamper I got for my husband on our anniversary! The range of products available was wide and all of them excellent quality.

Rated 5 out of 5 stars

Easy ordering. Lots of great options to make a custom hamper.

Rated 5 out of 5 stars

Sent hamper to my friends husband for his birthday. Everything as requested. He was delighted.

Rated 5 out of 5 stars

Fast, reliable delivery and satisfied recipients. Can definitely recommend.

Rated 5 out of 5 stars

From my queries at the start of my journey to the recipient receiving the hamper my experience was fantastic. Customer service is the best I have received for a long time. My emails were answered qui... See more

Rated 5 out of 5 stars

I wanted to send a gift hamper to my brother who lives in the UK. I searched a number of websites before finding Artisan Deli Market, There I found the perfect hamper and placed my order. I wanted t... See more

Rated 5 out of 5 stars

I wanted a hamper that I could bespoke to the recipient's needs and food likes. This site gives you the flexibility to order products of your own choice and hamper size. The recipient was delighted... See more

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Company details

  1. #188 of 379 best companies in Gift shop
  2. #33 of 72 best companies in Corporate gift supplier
  3. #5 of 13 best companies in Food, Beverages & Tobacco
  4. #23 of 54 best companies in Food products supplier
  5. #6 of 18 best companies in Gift basket shop

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews


Rated 4 out of 5 stars

Good choice of products

Good products, but delivered a day early (the recipient works M-Fri) so I requested a Saturday delivery. Fortunately the box arrived quite late on Friday afternoon (DHL) and the recipient was home. They were delighted with the contents, so I am pleased. Thank you for your overall service.

5 December 2025
Unprompted review
Rated 2 out of 5 stars

Middling product and a bad checkout experience

If you're planning to order from these people be EXTRA careful with your delivery options around Christmas! I placed an order for delivery on December 23rd but because their checkout defaults to the faster delivery date it was delivered at the beginning of December.

I contacted customer service to ask why, and was given a stroppy response that they "had told me twice" that the delivery would be quicker than I wanted. It turned out that during checkout you have to specifically select the more expensive option to choose a set date rather than accepting the default option which will overwrite whatever date you chose.

Sloppy website aside, the product isn't special. Most of the goods in it can be found at Waitrose, M&S or the Selfridge's food hall - there's nothing particularly artisan here. It's handy for branding options and for putting a number of different products in one hamper without having to shop around but this experience will absolutely be my last.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect present

Lovely products and great for a gift to say Thank You.
This is my 6th order with Artisan Deli Market and I will be back!!
Very easy to order on-line, delivery arrived in good time.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

This company offered a range of…

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted with Artisan Deli.
The company was also very prompt in fixing an address error which I greatly appreciated.
Communication was very good.
I was kept informed about the progress of the hamper and it was delivered as requested.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

My Go To gift now...

The recipient loved the look of the hamper. It was my stupid mistake that I sent it a month before Christmas, but hopefully she'll still be enjoying it then! I bought 5 this year after gtg my sister's family one last year which was very well received

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful hampers reliable delivery courteous service

The whole team at artisan hampers were extremely conscientious and kind and helped me to get hampers delivered as party favours. We discussed what would be most suitable delivery given busy dates around the time of the party and they recommended that we have them delivered sooner rather than later. In retrospect I think was exactly the right decision to take and it was a pleasure dealing with everyone. Of equal importance everything was delivered reliably on time and the hampers themselves are beautifully packed presented and I don't yet know whether they're delicious because the party isn't until tomorrow although the ingredients look fantastic

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Great selection to personalise your…

Great selection to personalise your hamper! I love the locally sourced items and ability to choose exactly what you want across savoury, sweet, drinks and seasonal items, Delivery was on the stated date which as an anniversary present meant a lot!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully Curated Hampers at Great Prices

I recently ordered a hamper for a close friend and I was extremely impressed! The selection of hampers was superb, such a great variety at really reasonable prices. The service was excellent too, and delivery was incredibly quick. My friend was absolutely thrilled with her gift. Highly recommended, and I’ll definitely be buying from here again!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service! Sent a hamper to my friend for her birthday and needed next day delivery. The hamper arrived as requested and I was informed of progress along the way. I also liked that I could choose my own products (I wanted a Spanish themed gift). Highly recommend this company.

9 October 2025
Unprompted review

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