Professional from start to Finnish , polite and friendly , was a challenge for them to install with it being a non standard construction building but they said at time we will figure it out and do it... See more

Very professional and friendly installation. Nelson and Owen turned up early and installed the system with minimum fuss. They made sure everything was explained and agreed before the install. Thorough... See more

good morning and welcome to my review. I would just like to say how fantastically fantastic my fibre expert was. Modibo Simon he come into my home with a lovely attitude and told us that we could trus... See more

I rang connect fibre feeling somewhat apprehensive my call was answered by Paul long and immediately his manner put me at ease. He explained everything I needed to know without a lot of jargon to baff... See more

We have just had our broadband installed and the whole experience has been great. Very friendly customer service at both ordering and installation. Grant was brilliant, very tidy work, very friendly a... See more

I rang because of a message received that I did not recognise. I spoke to a very helpful lady (can't remember her name) who explained that they now used 2 companies for their accounts and that this w... See more

Thanks Paul for listening and understanding and giving me all the information I needed, to get up and running with connect fiber , and managing to get me a next day survey and fitting ,,,, you are... See more

Installation was on time and straight-forward. Router was placed exactly where we wanted it, despite being at the other side of the house to where OpenReach had left the cable. Much cheaper than our e... See more

I moved last week from BT standard service to Connect Full Fibre and are so pleased I did!! The whole team from Paul Long on sales to Connor and Nial the implementation team were so professional, givi... See more

I switched from BT super fibre to connect fibre. The process went well, installation on the day and time as booked, app tracking etc. based on the sales teams advice 3 mesh nodes would replace the 5 B... See more

Our installation engineer Nelson was very courteous and helpful going through the route for the new cable and between us agreeing the best position for the router All the work he did was very neatl... See more

From starting the switch to the installation and the final transfer of my phone number, I can’t fault the quality of the service and the friendly manner it has been delivered by everyone I have spo... See more

Everything went well so far a very good UK service hopefully we will get a better service from connect fibre than our previous provider

Had a few teething problems on switch over from sky but sorted out by customer service. Seemed to genuinely want to get us up and running as best they could. Initially offered a promotional deal to sw... See more

After a bit of a shaky start with a cold call, the whole process was excellent. Despite me being awkward with not wanting my patio messed around with 2 separate consultants came around and did their a... See more

New rural customer, and Connect fibre have been working in the area for some months installing a completely new network for fibre, causing some disruption but we've found everyone helpful and trying t... See more

Quick response to my request for information on what could have a suspicious text . Was genuine so all well. Pleasant person dealing with it as well.

I had my installation fitted on 3rd September, both engineers (Nelson and Alex) were professional and friendly. They explained everything that they would be doing, walked me through where would be bes... See more

From start to finish the service has been excellent. From initial contact with Paul Long, our slightly unusual, stressful and sensitive case was handled with the care and empathy that has sadly been... See more

such a nice woman , chloe nunn. made the experience really easy to understand. spoke very clearly . her knowledge about products was exceptional. would definatly recomend

Today with had our Connect Fibre Broadband connected. The whole experience was seamless. The team, Matt Grant and Jordon, were polite, informative and very respectful of our property, double check... See more

All installation work carried out on time and to a high standard. Had one problem since installation, the engineer arrived as arranged, identified a faulty part replaced it and thoroughly checked ever... See more

The installation was quick and easy with no fuss. The Internet is quicker than with my old provider, so I'm happy I signed up with CF.

We had a great experience with the fitters from connect fibre. Nelson was wonderful. Really helpful and explained the process. Neat and tidy job, inside and out and we look forward to our new high... See more

Nelson came to install the fibre connection this afternoon, it wasn’t as straightforward as we might have initially imagined but he found a very neat solution of coming through the adjoining garage wa... See more

Nick arrived on time He was friendly polite helpful and professional Fitted the equipment carefully and neatly His colleague Owen who came to help later was also polite and friendly Everything... See more

It was simple to arrange the broadband and get a fantastic full fibre speed at a great price. The engineer arrived as arranged and put the equipment exactly where I wanted it.

Great service never really had any issues, when we did it was sorted quickly. The team member we spoke to were friendly and helpful.

Love connect fibre, customer service is quick, they’re polite and helpful. We’ve had 2 occasions where we’ve need someone out (no fault of their own) and they’ve been out within an hour. Today I had... See more

Super fast WiFi fitted with no fuss super quick. The team were friendly and efficient. Very helpful and answers all of my questions and gave some good advice.

I can only comment on the sales process so far, but if the service is as good, I'll be happy. The sales manager, Paul, explained everything very clearly and answered all of my questions fully. A pleas... See more

The technician came very quickly but the system had already started working again. However he checked everything to ensure all was working correctly.

Friendly, informative call from Paul Long, with clear information about services and costs, and a straightforward system to change provider. Good follow up by email.

Paul was very clear about the process and helpful in arranging the dates. I liked the fact the phone was answered promptly and efficiently.

I have just joined connect fibre. Because my contract was up. With virgin media.The guy who sorted all this out for me was Paul Long. He made it very easy to switch providers. And also got me £60 off... See more

It’s always easy to get in touch with customer service. They are always quick to respond and I have always had any issues dealt with and resolved quickly.

So far I have been very impressed by Connect Fibre's customer service. Messages sent to them are answered promptly, as are calls over the phone. Everyone has been pleasant and helpful.

It is a good offer. I am happy with the service and the speeds. It is not a 5 star review as new customers get a better deal. I would have thought that existing loyal customers get the best deals.

They did exactly what they said they would do which is rare these days. Very polite installers, gave me choices of where to have the router. Neat work and tidied up. Speeds are as quoted too. Breath o... See more

Spoke with Chloe, patient, knowledgable and no pressure at all. Roll on installation in 2 weeks.

Great service young lady I spoke to was was polite and pleasant problem took a while to fix but fixed it eventually

The crew who attended to connect and set us up were respectful, patient and worked in a timely and pleasant way

Paul was very helpful in explaining the range of packages available and the process to go through to order.

Really professional courteous installer NELSON made the entire process smooth, reassuring and working like a dream. So much better and cheaper than my BT system.

Extremely helpful, speedy and friendly service that determined my typical internet usage before talking me through the best options at the most affordable price, with concise explanation of setup etc.... See more

The advisor was great with all my questions, very professional, overall a great company to deal with

I had recieved a leaflet through the post about a new broadband provider who was offering 2Gb broadband with no charge for connection. Living in a small village I was a VERY sceptical about how this... See more

great service the fitter was excellent and did a very good job

My one year old pulled my cable out the wall I had no internet . I called the customer care team 10 minutes later then I had a a call back to say an engineer would be out that even or the next morning... See more

I will mention this lady's name again who dealt with my issue. Her name is Leo. She is patient, caring, uuderstandong and extremely knowledgeable.