Cuckoo Broadband Reviews 5,739

This review is about the advisor- Sejla- as she was absolutely brilliant. My Internet went down yet again and after contacting cuckoo fibre numerous times and promises of callbacks and fixing the is... See more

Extended my contract and got charged extra the first month which is not what I needed being made redundant recently. Convoluted explanation that billing dates had changed, which materially just m... See more

I was without internet for 2.5 weeks, spent £60 on mobile data add-ons, and had to commute 90 minutes a day just to work. I spoke to multiple agents and even tried to add someone to my account to he... See more

Called about changing the address for the return bag at the end of my contract. It was initially still sent to my old address; however, I called once more, and Mia from customer support was really hel... See more

Azur is an asset to your company. I would like to mention to Azur's Manager just how exceptional his customer services skills are. Excellent, efficient & expedient. Additionally Azur real... See more

From the first call on Monday to Abdullah the response has been first class. He kept in contact & arranged an appointment. I had messages from Jurasic fiber to tell me James will be here & he wo... See more

The internet performance has been on point from day one, and we've been with them for a number years now. Customer service has been impeccable, although I've only had to use it to cancel our contra... See more

I called up to renew my contract and the person I spoke to was brilliant – friendly, clear, and informative. Ended up getting £100 credit for renewing, which was a nice bonus. I’m on their 900 Mb plan... See more

Adna was really helpful and remembered to switch my billing date for me after she had talked to me 3 days prior and set herself a reminder. Not many companies have staff as helpful and who remember th... See more

Excellent customer service, on renewing my contract, engineer Paul came to the house and set up new router. Outstanding chap. Happy with the price and the new kit. Only feedback is that if I were Cuc... See more

Sandro was very professional, listened to what I had to say, went through the history of emails, confirmed that I had done everything correctly, arranged a returns bag for your equipment and agreed... See more

I am looking for the WiFi connection and Mia (from sales team) guided me very well with the internet services Cuckoo provides and answering all my queries on the set-up process. She took her time and... See more

I spoke with Edvin and he was amazing. Took time to listen to my issue, had a discussion about how best to resolve it and implemented it. He was very friendly and polite throughout our conversation

Ismihana was really helpful and reduced my monthly bill and offered me different options, which were clearly explained. I’m really pleased with the service too, no lagging!

I have been having wifi speed problems since signing up with Cuckoo. Today I managed to strike it lucky by getting in touch with Dario [Customer Tech Support Specialist]. It was a refreshing change to... See more

I contacted Cuckoo Broadband as I have virtually no signal from my Wi-Fi router to my back bedroom. Mia answered my call and advised me that I could have a Wi-Fi booster, completely free of charge, sh... See more

DARIO IS A LEGEND! honestly any issues with your broadband Dario is the man to talk to. He really went above and beyond to support me with my internet when we lost connection this week. Cuckoo came ou... See more

Great customer service, polite and very helpful - absolute delight. There is a lot of terrible companies out there and Cuckoo is NOT one of them! So glad they are providing my broadband

The Customer Service agent that I spoke to had no idea what he was talking about. As a result I had to call Cuckoo Fibre back. He stated that they were going to credit my account, when they had just a... See more

Great service, out internet went down and after reporting was quickly resolved and we are now back up an running. Communication with both the service point contact and the engineer were easy and very... See more

I was impressed with Altijana who was friendly and efficient. He was very patient with my inability to help him much and though he tried everything he could without success, made an appointment for an... See more

When I had a problem with my equipment Sandro helped to resolve the problem from start to finish. He very professional, helpful and polite, keeping me up to date at all times, and I could not have ask... See more

I called about renewing my broadband contract. I got through to Dzejla really quickly. She was friendly, knowledgeable and helpful. After she explained the changes and sent me an email confirmin... See more

Great value and wicked technology. Cuckoo have been quite the asset over the last 12 months, the service has been very consistent. Only a handful of occasions where the speed dropped and only 1... See more

I had some questions about setting up my own modem with Cuckoo and Emina was incredibly helpful. She gave me clear guidance, answered all of my concerns, and made the whole process much easier to unde... See more

Only two options when you call in (option1=Sales option2= Customer Care) why can't other companies do the same. Phone was answered by Mizra on the fourth ring. I explained that I wished to mod... See more

I phoned Cuckoo Customer Care around 0900 this morning and was fortunate enough to have my call answered by a brilliant gentleman named Dario. Dario answered with enthusiasm, listened to my query wi... See more

I had spoken with Mia on this occasion. She was very friendly and most importantly easy to understand and communicate with, that too a lot of stress out of the situation 😊 I’ve been reassured... See more

I received prompt and accurate help from the Tech Team to put my router into 'bridge' mode. However, their comms left a lot to be desired since a) they made the change without informing me so I ha... See more

I became a Cuckoo Broadband customer after they acquired Swish who provided superfast fibre to my North Yorkshire village. Swish customer service was top notch but Cuckoo not so good. My coverage wit... See more

Rang Cuckoo this evening about my broadband was very happy with their Support and Service her name was Mia she dealt with my issue really well, she had great Customer Service and was very helpful s... See more

Mia , my customer agent was very attentive, professional ,but also very listened to wjat I was saying and asking. She resolved my query to the best of her ability and I felt heard, listened to and val... See more

The conversation covered the problem. The appointment of a visit to my premises was the correct outcome. A modem was faulty and exchanged for another. Unfortunately - although there is an improveme... See more

Hi, Very helpful, especially as the Eero router is a bit painful. Now have OpnSense running on a mini pc and have something a bit more user friendly for my needs.

I rang Cuckoo and got through immediately. The lady was excellent and answered my query. The only downside was an echo on the phone line so I could hear my own voice coming back to me.

talking to Mia was a pleasure however there looks to be confusion over the contract start date plus the price increases in future years were not called out

Absolutely the nicest company you will. Ever get to experience they helped me so much today’ I will be telling everybody I know to go with cuckoo broadband

Rijad was so helpful. Took the time to discuss options and went above and beyond. Really nice guy! Tbh I've spoken to multiple people at Cuckoo and they have all been brilliant.

I've just sorted my contract thanks to a lovely customer service, the man I spoke to was easy to talk and very polite, thank you. I'm happy with my service with cuckoo.

Friendly service, quick and helpful. Provided the information that I needed to make an informed decision.

Perfect. I had to switch my network from the eero to my own infrastructure. Danijal was on point and worked with me to get the correct details and settings. Works like a charm now

Kenan was extremely helpful and I was able to get my network back up quickly as needed for important work related deadlines.

I called Cuckoo support over the weekend and received a very helpful and knowledeable response from Nicholas. We went through the process of resetting the router and it appeared not to work, so... See more

Emrah was incredibly helpful, he listened to my problem, he owned the problem without passing fault, he followed through on responding to me as he promised, and he resolved my issue where no one else... See more

Customer service are fabulous and try their very best to help although they can only do so much as they can’t talk to the engineers supplying the internet which is a shame as that’s where I had a prob... See more

Brilliant customer service. Very helpful and I’ve set up an account on the back of it.

Excellent internet provider, and great customer service team. Mia who I spoke with was brilliant!

Email is far easier for communication. Response time is great, my issues were sorted

Great service. Staff were polite, quick to respond and really went the extra mile.