Good quality, easy to assemble furniture. All components were present and everything was learly labelled and came sorted for ease of use. The items came when promised with 2 delivery personnel so n... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
The product is lovely; however, the delivery was a little stressful as I didn't realise that the courier wouldn't deliver to my flat. I have just moved to the area and as a single woman was really stu... See more
When my delivery was delayed, they got I'm touch to apologise and let me know they were looking into it. I was happy about this part, but then the parcel was left downstairs and even in two people we... See more
I live in a flat, 2nd floor. My wife is pregnant and although asked, the delivery team could not bring it to the 2nd floor. Now I understand that poor guys can not do it all the time, but surely 1... See more
Verified
Really pleased with my two bedside cabinets and chest of three drawers in grey - the design really compliments the Emma Shipley Lynx wallpaper and Lynx Blind . Its well made was delivered with care ,a... See more
Sofa and arm chair .....ordered late Sunday and delivered today (Thursday). Had high expectations as bought dome lovely garden furniture from Daals last year and wasn't disappointed ..... .. ex... See more
Graig and David made my day! The most professional, friendly, and positive delivery I had in years and I had thousands!!! Very very very helpful and kind they done even I expected they brought my 8 ma... See more
Daals have shown a great service and efficiency. I ordered 2 products in two different days, with the last being only 3 days ago, and despite delivery scheduled for next week for the 2nd product I hav... See more
Craig ad Dave were the delivery men that delivered my daughter's bed. l had a wonderful service from these lovely gentlemen.They were very professional, polite and friendly. l would highly... See more
Eric and Scott were great with our delivery. On time, careful and when we spotted some potential damage with the packaging there was no quibbling: pictures were taken to support us in event of any cla... See more
The show storage arrived very quickly. It was very easy to assemble at first I was a bit overwhelmed by all the separate pieces but the numbered labelling on each component made it quick easy to put t... See more
Kept up to date throughout the morning and a great fast delivery on arrival from Taitt - Euis Made even better as I’m heavily pregnant they carried the boxes upstairs to the landing for me. Thank... See more
Verified
Really friendly delivery team, instructions were easy to follow. Only issue was the instructions weren’t accurate for my item, had to call up and get the updated version sent to my email. Issue was so... See more
Brian and Alex just delivered our furniture item from Daals. They arrived on time, were courteous and helpful, bringing the item in to the room as requested. Overall, we have been delighted with our... See more
Verified
The wardrobes themselves are great looking., However I was very disappointed by the fact that the two interior hanging rails did not give me enough room (depth) to hang tops and blouses as there was... See more
Excellent communication from the guys about delivery time. Had a call 30 mins before arrival. Taitt and Temesgen were very polite and courteous and carefully carried the boxes into the kitchen for me.... See more
Drivers Liam and Ryan delivered our side table this morning. Communication before delivery was great. We were given a specific time slot the day before delivery. Both drivers were courteous and helpf... See more
Verified
Product is lovely The delivery guys were great and brought my sideboard right i to the house . Very well packaged The only thing g was there was no advanced notice of delivery .day or time other... See more
Easy to build- lovely product. Very happy. Will definitely use this company again. Did have a little defect but the customer service was fantastic and replaced it immediately. Justin from customer... See more
We'd not ordered from Daals before and thought we'd give them a go, as we saw a nice office desk (they look reputable), we didn't need to spend alot at it is just for a temporary period of time. The... See more
Company replied
Received a delivery from Daals and the people were communicative, helpful and very friendly. They brought everything in for me and we're finished quickly and well within the expected time. Thanks t... See more
I’m absolutely thrilled with our sofa set! I was a bit nervous spending £2k on a sofa set I’ve not seen in real life but I am so relieved it looks so good! It’s really comfy to sit on, harder than my... See more
Sandeep and Olu were so lovely! Rang ahead of time to let me know they were nearly arrived, and then they were really friendly and helpful during the delivery. Great experience, would definitely recom... See more
Really pleased with service .. communication was excellent always kept updated on delivery .. the guys Craig and Dave who delivered my furniture were very efficient and thorough very polite and helpfu... See more
Leaving this review on the back of the delivery (cabinet yet to be built). Taitt and Marty both excellent and delivery was very prompt. Look forward to putting it together.
Mikey and Mathew were fantastic on delivery as we live in a small awkward village but were great at getting it down and in the house Furniture looks great
Verified
Delighted with quality of desk I bought and found customer service good too. Only niggle was delivery as only given delivery slot on day. Would buy again from this company
We’ve had several Daals products now and are always very pleased. The delivery drivers David and Obinna were so friendly, polite and kept me up to date with delivery times. Thank you!
It arrived earlier than expected - bonus - and within the allotted hours time frame. The quality of the product is superb for the price and easy to follow instructions. Win win!
the delivery men were AMAZING. I had Sandeep and Olu delivering my bed this morning. they called me to say they were five minutes away and they actually were. upon arrival they brought all the pieces... See more
Verified
Delivered in a timely manner and delivery personnel were polite, careful and carried parcel to the room. I’m very happy with my purchase and would shop with Daals again
Amrit and Jason came this morning to deliver my son’s new desk. They were brilliant, very efficient, careful and friendly. Thanks guys 👍🏼
The products were as expected the delivery was on time and performed in a professional manner Matty and Mike were very helpful and a credit to your company. Well done
Got a dressing table delivered today. Delivery men Brighton and Ibs where very helpful, professional and pleasant. Thank you
So good. What a lovely delivery team. Nice gents. The pre-messaging to let you know first delivery day, then the 3 hour window, was excellent. I also got a call to let me know the like... See more
Verified
My only issue are the legs would look better with some texture, they are smooth and shiny compared to the desk top. Other than that, great quality for the price we paid.
Upon placing my ordered I realised my address had defaulted back to my previous address. I called straight away and Geri was extremely helpful. She changed the address on my order and also took lots o... See more
Niven and Alex were both lovely, very polite and helpful. They asked where i wanted the parcel due to it being big and just overall nice. Really pleased with the delivery experience
Quick and on time delivery. Dropped one star as one part of the item was damaged however Honey and James were great with their communication and ordering me a new part that come the next day!
Verified
The items we ordered are absolutely stunning, and so well made! We are so thrilled that we have already ordered again!! The delivery was excellent, arrived sooner than expected, and we were kept in th... See more
Taitt–Ellis was very helpful and professional! He made sure my parcel was brought safely inside and was really polite throughout the delivery. Great service — thank you!
I ordered the wrong item Emailed on second evening to ask if I could change the order or cancel Xyra replied that evening with an update to say the order had been changed and additional invoice was... See more
Absolutely fantastic service from Scott and Eric. Plenty of communication to confirm delivery time, including a courtesy call to let me know when they were nearly here. Fantastic customer service, ver... See more
Such a pleasant experience from start to finish! So happy with the bed (it did take longer than expected to build) but it was so worth it. Delivered well within the time frame given by Nuno and Kiko w... See more
I made a mistake when placing my order, I had selected light ash instead of dark (I put it down to a senior moment). I contacted customer services and asked if my order could be changed before it was... See more
The customer service from this company was faultless. From the day of expected delivery we were informed of progress every step of the way. Our delivery drivers David and Obinwa kept communication o... See more
Extremely quick delivery! Sandeep and Tom were extremely helpful and carried the boxes in the house for me and put them where I needed! Would highly recommend, amazing service and beautiful products!... See more
Company details
- #319 of 403 best companies in Home Furniture Shop
- #45 of 59 best companies in Office Furniture Shop
- #53 of 70 best companies in Outdoor furniture shop
Written by the company
Hi, we’re daals.co.uk and we provide beautiful furniture at better prices. We’re passionate about delivering the latest trends in home & garden furniture, at affordable prices, and delivering them swiftly to your home. Whether you're in need of sofas that are so good, fine dining furniture, bedroom furniture to make your sleep space more cosy, or home office furniture that'll have you smirking from home. There's a wide selection to choose from. All ready and available at your fingertips. Plus, with our special daals home delivery service, we'll deliver your fashionable furniture swiftly, safely, and for free!
Contact info
17 Bayton Road, CV7 9EJ, Exhall, United Kingdom
- 02477180023
- customerservice@daals.co.uk
- daals.co.uk
4.3
Excellent
44K reviews
Replied to 76% of negative reviews
Typically replies within 24 hours
Verified
I love this company
I love this company. The furniture is of a great quality. I have purchased side tables for my bed, antique mirror & oatmeal sofa and I am very happy with all of my purchases. Also the delivery is always very quick. Highly reccomend to buy from Daals.
2 October 2025
Maru 200cm tv unit
George and John arrived promptly as expected and were happy to deliver to the room I needed the furniture in. Super friendly service and relatively easy to build. In love with my tv unit
9 October 2025
Unprompted review
Verified
No samples sent
Haven’t received my samples yet so can’t rate other than poor. Ordered them over a week ago.
3 October 2025
Worst Experience Ever – Avoid This Company!
This has been the worst shopping experience we’ve ever had. Do not buy from this company if you respect yourself!
We ordered a TV stand and were told that delivery would only be attempted once, and that a second attempt would cost £30. We made sure to stay home all day for the first delivery. When the item finally arrived, the box stank of urine. My wife had to tear it apart outside and bring each piece in carefully to avoid damaging them — and some parts were quite heavy.
When I started assembling the unit, I realised the main panel was completely wrong and didn’t fit with any other parts. We emailed Daals immediately, and they asked us to reassemble the unit just to make a video and take photos showing which pieces didn’t align. That meant assembling and disassembling it several times, while the large pieces took up half our living room and all the items from our old TV unit were still in boxes.
After sending all the evidence, Daals said they would “try” to find the correct replacement part. That process took three weeks. Every time we contacted them, they had no solution, no apology, and didn’t even offer any compensation. When we asked to speak to a manager, we were told there was only one on shift and that they’d call back within 24 hours — no one ever did.
After weeks of waiting, I told them they had two days to deliver the correct part or collect everything within three days, otherwise it would go in the bin. At that point, they threatened us, saying that if we disposed of the item and requested a refund through the bank, we would “be in trouble.” They also claimed they were still “within the timeframe” according to their policy — first saying 14 working days from our request, then correcting themselves to 14 days from their response.
I also spoke to my bank, who assured me that if the company continued to ignore us, we could recover our money.
When I called Daals again to cancel the order, they suddenly claimed they would deliver within two days — but never sent any confirmation. The next day, they denied ever saying that and even accused me of making it up. They then promised that within two days they’d have a delivery date, which could take another two weeks.
Eventually, I received an email saying delivery would happen on Saturday if I confirmed by 1 p.m. I did — and the item finally arrived. Although I managed to assemble it, the pre-drilled screw holes are a few millimetres off, so the doors and drawers don’t open or close properly.
We also felt pressured and bullied into waiting for the replacement parts. When we initially said we wanted to cancel, they told us collection would be arranged in up to 10 working days, with the actual pickup possibly taking another 14 days after that. Once the item was received and inspected, it could take an additional 10 days for the refund to be processed. That’s why we decided to wait — we genuinely thought it might be quicker than cancellation.
After this entire ordeal, I can honestly say I will never buy from Daals again. Their customer service is unprofessional, their quality control is awful, and they take no responsibility for their mistakes. I will be reporting this company for investigation — they should not be allowed to operate like this.
Do not buy from them.
5 September 2025
Unprompted review
Quality products and service exemplary!
Sandeep and Harvey are great really friendly really professional and knowledgeable would highly recommend. Daals excellent quality thank you.
11 October 2025
Unprompted review
the delivery guys were super rude and I…
the delivery guys were super rude and I received my parcel have open! terrible experience I can not recommend!
11 October 2025
Unprompted review
Craig and Dave
Craig and Dave the delivery men were on time polite and helpful.
7 October 2025
Unprompted review
Really disappointed
Really disappointed. Order arrived a month late with no notice. They did not offer any form of compensation due to this. I will not be ordering from Daals again.
11 October 2025
Unprompted review
Sandeed and Tahir were extremely…
Sandeed and Tahir were extremely helpful and friendly! They brought the boxes inside, warned us of their weight and left promptly. Will definitely be ordering from Daals again.
1 October 2025
Unprompted review
Verified
Awful quality furniture
Awful quality furniture, terrible customer support. Weaponized incompetence forces you to accept low partial refunds when you asked them to replace broken planks etc. Shameful company to be avoided as much as possible.
23 September 2025
I order 5 pieces of furniture from…
I order 5 pieces of furniture from Daals which took ages to arrive but finally did on September 25th 2025. The doors on the bookcase were split so I immediately got in touch and was fobbed off with an offer of a 10% discount! I wanted replacement doors but they have stalled and eventually agreed to replace the whole unit. However it's now October 11th and I still have no delivery date for the replacement bookcase despite emailing the company several times. This is terrible customer service and I would not recommend the use of this company.
11 October 2025
Unprompted review
Brighron and Ibs were friendly
Brighron and Ibs were friendly, professional and efficient. Thank you guys
10 October 2025
Unprompted review
Verified
Great communication re- delivery.
Great communication re- delivery.
Product excellent quality and value
For money yet again
2 October 2025
Verified
Was originally sceptical because I’d…
Was originally sceptical because I’d not heard of the company really but only seemed to be online. Been looking at their bed for ages. I was incredibly happy with the delivery, the quality of the bed and the quality of the instructions too as flat pack can be quite rubbish sometimes! Overall will be purchasing with them again
26 September 2025
Helpful and friendly
Dave & Charlie delivered our sofa and they were very friendly and helpful.
10 October 2025
Unprompted review
Verified
Look at all the photos and return small print!
When the footstool arrived and unopened the box I didn’t even remove it as the material/colour was not as expected so had to return. The pictures on the website looked like pale grey boucle but up close it is dark grey with white boucle.
I returned it by DPD for next day delivery and a week on I am still waiting for the refund, being advised at first to send tracking number to help ID the parcel and then to be patient whilst they tried to find the package and now that it will take 10 working days to review it.
Not too impressed with this process so will not be ordering again in the future.
30 September 2025
Sandeey and Recuvey helped place the…
Sandeey and Recuvey helped place the delivery into the room.
11 October 2025
Unprompted review
Verified
Delighted with assembled product
The result is excellent and now in use. The instructions and labelled parts for assembly were superior to any self-assembly storage we have bought in the past. Some of the screw heads were smaller than we expected. Delighted with the finished product. Also reassured that instructions included helpline contact number although we didn't need it.
26 September 2025
Verified
My furniture arrived quickly and the…
My furniture arrived quickly and the delivery driver was very helpful. Many thanks.
3 October 2025
Quick delivery.
Quick delivery.
Eric and Scott were great at delivering.
10 October 2025
Unprompted review
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