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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items are well-made, visually appealing, and often exceed expectations. Many consumers appreciate the efficient delivery service, with punctual and courteous delivery personnel who go the extra mile to ensure a smooth experience. People also highlight the excellent communication throughout the delivery process, including timely updates and helpful notifications. Consumers express satisfaction with the company's service, particularly when addressing issues such as incorrect orders or damages. The customer service team is frequently described as efficient, helpful, and quick to resolve problems, leaving a positive impression. While there are mixed opinions regarding specific orders and customer service interactions, the overall sentiment remains positive, with many customers expressing a willingness to order from the company again.

Based on these reviews

Rated 4 out of 5 stars

Good quality, easy to assemble furniture. All components were present and everything was learly labelled and came sorted for ease of use. The items came when promised with 2 delivery personnel so n... See more

Rated 4 out of 5 stars
Verified

The product is lovely; however, the delivery was a little stressful as I didn't realise that the courier wouldn't deliver to my flat. I have just moved to the area and as a single woman was really stu... See more

Rated 4 out of 5 stars

When my delivery was delayed, they got I'm touch to apologise and let me know they were looking into it. I was happy about this part, but then the parcel was left downstairs and even in two people we... See more

Rated 4 out of 5 stars

I live in a flat, 2nd floor. My wife is pregnant and although asked, the delivery team could not bring it to the 2nd floor. Now I understand that poor guys can not do it all the time, but surely 1... See more

Rated 5 out of 5 stars
Verified

Really pleased with my two bedside cabinets and chest of three drawers in grey - the design really compliments the Emma Shipley Lynx wallpaper and Lynx Blind . Its well made was delivered with care ,a... See more

Rated 5 out of 5 stars

Sofa and arm chair .....ordered late Sunday and delivered today (Thursday). Had high expectations as bought dome lovely garden furniture from Daals last year and wasn't disappointed ..... .. ex... See more

Rated 5 out of 5 stars

Graig and David made my day! The most professional, friendly, and positive delivery I had in years and I had thousands!!! Very very very helpful and kind they done even I expected they brought my 8 ma... See more

Rated 5 out of 5 stars

Daals have shown a great service and efficiency. I ordered 2 products in two different days, with the last being only 3 days ago, and despite delivery scheduled for next week for the 2nd product I hav... See more

Rated 5 out of 5 stars

Craig ad Dave were the delivery men that delivered my daughter's bed. l had a wonderful service from these lovely gentlemen.They were very professional, polite and friendly. l would highly... See more

Rated 5 out of 5 stars

Eric and Scott were great with our delivery. On time, careful and when we spotted some potential damage with the packaging there was no quibbling: pictures were taken to support us in event of any cla... See more

Rated 5 out of 5 stars

The show storage arrived very quickly. It was very easy to assemble at first I was a bit overwhelmed by all the separate pieces but the numbered labelling on each component made it quick easy to put t... See more

Rated 5 out of 5 stars

Kept up to date throughout the morning and a great fast delivery on arrival from Taitt - Euis Made even better as I’m heavily pregnant they carried the boxes upstairs to the landing for me. Thank... See more

Rated 5 out of 5 stars
Verified

Really friendly delivery team, instructions were easy to follow. Only issue was the instructions weren’t accurate for my item, had to call up and get the updated version sent to my email. Issue was so... See more

Rated 5 out of 5 stars

Brian and Alex just delivered our furniture item from Daals. They arrived on time, were courteous and helpful, bringing the item in to the room as requested. Overall, we have been delighted with our... See more

Rated 5 out of 5 stars
Verified

The wardrobes themselves are great looking., However I was very disappointed by the fact that the two interior hanging rails did not give me enough room (depth) to hang tops and blouses as there was... See more

Rated 5 out of 5 stars

Excellent communication from the guys about delivery time. Had a call 30 mins before arrival. Taitt and Temesgen were very polite and courteous and carefully carried the boxes into the kitchen for me.... See more

Rated 5 out of 5 stars
Verified

Product is lovely The delivery guys were great and brought my sideboard right i to the house . Very well packaged The only thing g was there was no advanced notice of delivery .day or time other... See more

Rated 5 out of 5 stars

Easy to build- lovely product. Very happy. Will definitely use this company again. Did have a little defect but the customer service was fantastic and replaced it immediately. Justin from customer... See more

Rated 5 out of 5 stars

Received a delivery from Daals and the people were communicative, helpful and very friendly. They brought everything in for me and we're finished quickly and well within the expected time. Thanks t... See more

Rated 5 out of 5 stars

I’m absolutely thrilled with our sofa set! I was a bit nervous spending £2k on a sofa set I’ve not seen in real life but I am so relieved it looks so good! It’s really comfy to sit on, harder than my... See more

Rated 5 out of 5 stars

Sandeep and Olu were so lovely! Rang ahead of time to let me know they were nearly arrived, and then they were really friendly and helpful during the delivery. Great experience, would definitely recom... See more

Rated 5 out of 5 stars

Really pleased with service .. communication was excellent always kept updated on delivery .. the guys Craig and Dave who delivered my furniture were very efficient and thorough very polite and helpfu... See more

Rated 5 out of 5 stars

Leaving this review on the back of the delivery (cabinet yet to be built). Taitt and Marty both excellent and delivery was very prompt. Look forward to putting it together.

Rated 5 out of 5 stars

Mikey and Mathew were fantastic on delivery as we live in a small awkward village but were great at getting it down and in the house Furniture looks great

Rated 5 out of 5 stars
Verified

Delighted with quality of desk I bought and found customer service good too. Only niggle was delivery as only given delivery slot on day. Would buy again from this company

Rated 5 out of 5 stars

We’ve had several Daals products now and are always very pleased. The delivery drivers David and Obinna were so friendly, polite and kept me up to date with delivery times. Thank you!

Rated 5 out of 5 stars

It arrived earlier than expected - bonus - and within the allotted hours time frame. The quality of the product is superb for the price and easy to follow instructions. Win win!

Rated 5 out of 5 stars

the delivery men were AMAZING. I had Sandeep and Olu delivering my bed this morning. they called me to say they were five minutes away and they actually were. upon arrival they brought all the pieces... See more

Rated 5 out of 5 stars
Verified

Delivered in a timely manner and delivery personnel were polite, careful and carried parcel to the room. I’m very happy with my purchase and would shop with Daals again

Rated 5 out of 5 stars

Amrit and Jason came this morning to deliver my son’s new desk. They were brilliant, very efficient, careful and friendly. Thanks guys 👍🏼

Rated 5 out of 5 stars

The products were as expected the delivery was on time and performed in a professional manner Matty and Mike were very helpful and a credit to your company. Well done

Rated 5 out of 5 stars

Got a dressing table delivered today. Delivery men Brighton and Ibs where very helpful, professional and pleasant. Thank you

Rated 5 out of 5 stars

So good. What a lovely delivery team. Nice gents. The pre-messaging to let you know first delivery day, then the 3 hour window, was excellent. I also got a call to let me know the like... See more

Rated 5 out of 5 stars
Verified

My only issue are the legs would look better with some texture, they are smooth and shiny compared to the desk top. Other than that, great quality for the price we paid.

Rated 5 out of 5 stars

Upon placing my ordered I realised my address had defaulted back to my previous address. I called straight away and Geri was extremely helpful. She changed the address on my order and also took lots o... See more

Rated 5 out of 5 stars

Drivers Liam and Ryan delivered our side table this morning. Communication before delivery was great. We were given a specific time slot the day before delivery. Both drivers were courteous and helpf... See more

Rated 5 out of 5 stars

Niven and Alex were both lovely, very polite and helpful. They asked where i wanted the parcel due to it being big and just overall nice. Really pleased with the delivery experience

Rated 4 out of 5 stars

Quick and on time delivery. Dropped one star as one part of the item was damaged however Honey and James were great with their communication and ordering me a new part that come the next day!

Rated 5 out of 5 stars
Verified

The items we ordered are absolutely stunning, and so well made! We are so thrilled that we have already ordered again!! The delivery was excellent, arrived sooner than expected, and we were kept in th... See more

Rated 5 out of 5 stars

Taitt–Ellis was very helpful and professional! He made sure my parcel was brought safely inside and was really polite throughout the delivery. Great service — thank you!

Rated 5 out of 5 stars

I ordered the wrong item Emailed on second evening to ask if I could change the order or cancel Xyra replied that evening with an update to say the order had been changed and additional invoice was... See more

Rated 5 out of 5 stars

Absolutely fantastic service from Scott and Eric. Plenty of communication to confirm delivery time, including a courtesy call to let me know when they were nearly here. Fantastic customer service, ver... See more

Rated 5 out of 5 stars

Such a pleasant experience from start to finish! So happy with the bed (it did take longer than expected to build) but it was so worth it. Delivered well within the time frame given by Nuno and Kiko w... See more

Rated 5 out of 5 stars

I made a mistake when placing my order, I had selected light ash instead of dark (I put it down to a senior moment). I contacted customer services and asked if my order could be changed before it was... See more

Rated 5 out of 5 stars

The customer service from this company was faultless. From the day of expected delivery we were informed of progress every step of the way. Our delivery drivers David and Obinwa kept communication o... See more

Rated 5 out of 5 stars

Extremely quick delivery! Sandeep and Tom were extremely helpful and carried the boxes in the house for me and put them where I needed! Would highly recommend, amazing service and beautiful products!... See more

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Company details

  1. #320 of 405 best companies in Home Furniture Shop
  2. #45 of 59 best companies in Office Furniture Shop
  3. #53 of 70 best companies in Outdoor furniture shop

Written by the company

Hi, we’re daals.co.uk and we provide beautiful furniture at better prices. We’re passionate about delivering the latest trends in home & garden furniture, at affordable prices, and delivering them swiftly to your home. Whether you're in need of sofas that are so good, fine dining furniture, bedroom furniture to make your sleep space more cosy, or home office furniture that'll have you smirking from home. There's a wide selection to choose from. All ready and available at your fingertips. Plus, with our special daals home delivery service, we'll deliver your fashionable furniture swiftly, safely, and for free!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

44K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Nice product

Nice product. Hassle free purchase and smooth delivery. Sean Ishahid very friendly person. He delivered product on time and very helpful.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Scott and Eric

Scott and Eric were champs! I just got back from hospital and the two of them kindly offered to carry the large bed I’d ordered upstairs. I would not have been able to get it up there. Thanks so much guys!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Positives all-round

What a great delivery system. I was given a 3 hour time slot on the morning then you could get a better idea by checking track my delivery on the update email. Amrit and Jason were professional, courteous and friendly. The chest of drawers went together well and I wouldn't hesitate ordering from Daals again.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Delivery was great- product and service not.

Delivery was great- very friendly and helpful.

I ordered a dining table and chairs. The table is as expected and we are happy with this, however the chairs are absolutely tiny and unfit for use. I ordered 8 of these chairs and now my only choice is to organise and pay for the return. Daals have refused to acknowledge that these are abnormally small chairs and unfit for purpose, and won’t even consider an exchange.

Not worth the faff or hidden expense. I won’t be buying anything again

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a two seater on behalf of my…

Ordered a two seater on behalf of my grandmother. The Delivery driver just left it outside the front and drove off for my elderly grandmother and disabled mother to carry through the front door into the house. It had to be left in the street until some member of public decided to help.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Overall good experience

Reasonably quick delivery, not next day but didn’t mind the wait. The bed I’m very happy with, good quality and looks just like the pictures. Instructions could do with a little refinement.

14 October 2025
Unprompted review

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