gilliankyle.com Reviews 3,303

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of both the products and the service provided. People appreciate the efficient delivery service and the care taken in packaging orders, ensuring items arrive in perfect condition. Consumers also highlight the user-friendly website and the straightforward ordering process. The positive sentiment extends to specific aspects such as the product designs and overall value. Reviewers are particularly pleased with the quality of the items, finding them attractive and well-made. The company's products and service consistently meet and often exceed expectations, leading to high levels of customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

Lovely products, both intended as gifts. Sent nice and quickly, too. I've already emailed the co about this, but the ceramic plate I bought was so well packed, it survived being chucked over our very... See more

Rated 5 out of 5 stars

Have ordered a couple of items recently and both arrived promptly. Quality of items is first rate and immediately bring to mind happy childhood (and adult!) memories of time spent in Scotland, visitin... See more

Rated 5 out of 5 stars

Absolutely love my Tunnocks tin and my "wee teacake' T shirt which was for a present. Both excellent value. The cushion is very nice, but if I'm totally honest, I think quite a lot of money for what i... See more

Rated 5 out of 5 stars

Delighted with my purchases, bought the Tunnocks Caramel Wafer tins to fill with TCW for a gift at Christmas. Also bought the Westie apron and bag as gifts for cousins in Canada who have a wee westie... See more

Rated 5 out of 5 stars

Quality product and super fast delivery! I bought a tea towel as part of a housewarming gift to send to a Scottish friend now living in England- she was so delighted with it and it’s on display rather... See more

Rated 5 out of 5 stars

Bought two mugs from Gillian Kyle (first time purchaser) and would definitely buy again. Mugs are good quality and arrived quickly. There’s so much more stuff I want to her form here too, dreading how... See more

Rated 3 out of 5 stars

I received my order a week ago but have only just opened up. Unfortunately one of the Carmel Wafer Tins was bashed in on the opening side I haven’t had chance to contact customer services but all th... See more

Company replied

Rated 5 out of 5 stars

Great communication from the seller. The tote bag arrived within 24 hours and the quality is really good. Will definitely buy from them again and tell friends about them too.

Rated 5 out of 5 stars

Fab Tunnocks tea towels that have started off my Xmas shopping nicely. Very speedy delivery too. Thank you Gillian!

Rated 5 out of 5 stars

Fabulous quality treat tins with authentic Tunnocks livery. Perfect for cakes,biscuits, and any other cheeky treats 😋 ha. Easy user friendly site and great choice of cool quirky presents and goods. S... See more

Rated 5 out of 5 stars

Order shipped and delivered extremely quickly. All items were of very good quality. Some of them will be travelling to Australia soon and are sure to make someone smile 😃

Rated 5 out of 5 stars

Excellent service. Came withi a couple of days. Great ti, our Daughter in Law will love, especially now also it has three packets of Tunnocks which fit like a glove. Definitely recommend this sell... See more

Rated 5 out of 5 stars

I found Gillian Kyle on an Instagram ad and am very grateful I did!!! I ordered a tea towel as a gift for my mum and it was dispatched the next day and arrived really quickly even though I did standar... See more

Rated 4 out of 5 stars

I am delighted with the umbrella and on a pouring wet day I could tell it was making people smile as I walked along the street. Sadly a tiny fault on its first outing. The tie which holds the umbrella... See more

Rated 5 out of 5 stars
Redirected

Gillian was so wonderful in helping me send a tunnocks brolly to my sister for her birthday ( during the daunting Black Friday weekend!) It arrived in plenty of time & she was absolutely delighted! I... See more

Rated 5 out of 5 stars

Bought items that really appealed to me. The Tunnock’s biscuit tin and the Scottish mug for my son who is now living in Boston as a funny reminder of his routes. 😂 Arrived quickly and received info o... See more

Rated 5 out of 5 stars

Great place for quirky wee gifts. Very good quality, I'd recommend it for Christmas shopping. The customer service is good too. Very speedy delivery with items well packed. Everything arrived in p... See more

Rated 5 out of 5 stars

My experience was so good. I ordered a gift for my partner for Christmas, the order was actioned and despatched the same day. I received my order all boxed and protected within 2 days. Amazing servi... See more

Rated 5 out of 5 stars

Gillian’s pieces are simply fabulous. I am a returning customer and am never disappointed with the quality and quirkiness of each item. This time I bought a couple of gifts for friends and they absol... See more

Rated 5 out of 5 stars

I first saw Gillian's ad on facebook, and was impressed with the design look for the Tunnocks Tin, both as a visually good looking object, (and more importantly somewhere i can put my caramel wafers.... See more

Rated 5 out of 5 stars

I placed my first order for a Tunnocks Wafer Tin to put away for my husband for Christmas, I had a peep and I love it. Wonderful service from beginning to end, thank you!

Rated 5 out of 5 stars

I bought a t-shirt for my tattie scone obsessed teen and the finish and material is of gorgeous quality. I emailed a query about my order before it arrived and received a quick, warm reply from Gillia... See more

Rated 5 out of 5 stars

Simply fantastic, order arrived in great condition and lightning fast. You may consider yourself a wee company but you’re putting many larger companies to shame. Looking forward to ordering from you s... See more

Rated 5 out of 5 stars

Initially I loved the design. So original and colourful. My umbrella arrived in a secure package and the goods inside did not disappoint. The umbrella is well made and feels as if you are holding... See more

Rated 5 out of 5 stars

I loved the look of the humorous tea towels and ordered a few with a view to future gifts. The order was processed with exemplary speed, delivered with a few days and the quality is excellent. Now I j... See more

Rated 5 out of 5 stars

A great product, very efficiently delivered in quick time! Use this company I promise you won’t be disappointed! Wear with pride and listen to comments, a definite conversation starter! A quality prod... See more

Rated 5 out of 5 stars

I ordered the Tunnocks Caramel Wafer tin and was so pleased with the item. Super quick delivery and really friendly follow-up emails. Would highly recommend.

Rated 5 out of 5 stars

Great communication, I’m always weary of buying from social media so this was reassuring! The item was packaged, and did what it said on the tin! Can’t wait to fill it with our favourite wafers!

Rated 5 out of 5 stars

Attractive products at a good price. These are items you won’t see anywhere else and will make great Christmas presents, especially for lovers of all things Scottish!

Rated 4 out of 5 stars

The mug is perfect for my tattie scone lover! All delivered in one piece and in good time. The delivery cost was a bit steep and I did hover over whether to just look for the item in a store. Anyhoo... See more

Rated 5 out of 5 stars

A very easy to use website, prompt delivery of a very well packaged product. Print looks amazing on the kitchen wall and I have numerous comments on it from visitors. Would definitely recommend!!

Rated 5 out of 5 stars

Good quality products which arrived in perfect condition as they had been well packaged. The mugs are just the right size. Would not hesitate to order again.

Rated 5 out of 5 stars

I bought this as a gift for my dad, his favourite biscuit, lovely gift, delivered really quickly and packaged very well, thank you so much

Rated 5 out of 5 stars

I thought I might never see the Tunnocks teacake plate for sale again as it was out of stock when I found it. I felt so lucky to be able to buy not just one but two of them when they came back into... See more

Rated 4 out of 5 stars

Easy to order, good product and love the designs. The only downside was the chosen carrier just dumped the box in a neighbour’s carport. They didn’t even come to the house!

Rated 5 out of 5 stars

Beautiful products that make me smile. Excellent service. Ordered and shipped in one day. Impressive!

Rated 5 out of 5 stars

A great fun product,which will be well used, the delivery was amazing and arrived in 2 days.

Rated 5 out of 5 stars

Lots of lovely things to choose from. I chose two thistle mugs. Easy to place order and it arrived when expected. Well packaged and in tact. The mugs are lovely, just as they looked online. I washe... See more

Rated 5 out of 5 stars

Fab item, really pleased with my Tunnocks biscuit tin. It’s hinged, which was a nice surprise, and I love it! Great value, super fast delivery. Get one! Immediately!

Rated 5 out of 5 stars

Saw the design (One Two Three Forth) online and as I live in Queensferry I had to have it. The T-shirt was delivered promptly, is of good quality and I love the design! Several people have commented o... See more

Rated 5 out of 5 stars

Lovely biscuit tin! I bought this as a gift for my Dad’s 70th Birthday. I filled the tin with caramel wafers which fitted perfectly and my Dad loved it!😊

Rated 5 out of 5 stars

My friend is obsessed with Tunnocks wafers , so the tin was perfect and she loved it, thank you!

Rated 5 out of 5 stars

Very quick delivery. Umbrella is great quality and a great size. I bought it for my Scottish mum for Xmas and I know she'll be delighted with it.

Rated 5 out of 5 stars

I visited the website to replace a mug that I had broken. As part of signing up to the mailing list I received a discount code for 15%. Unfortunately the mug I wanted was not in stock. However, w... See more

We perform checks on reviews


Company details

  1. #2 of 28 best companies in Boutique
  2. #4 of 37 best companies in Artist
  3. #3 of 49 best companies in Baby Clothing Shop
  4. #7 of 15 best companies in Chinaware shop
  5. #11 of 202 best companies in Decoration and Interior Design Store
  6. #2 of 17 best companies in T-shirt Company

Information provided by various external sources

Colourful and fun Scottish gifts for you and your home with a wee touch of humour! As a small business our loyal customers are key to our future and customer service is hugely important to us. We try to get it right all the time, but if we have missed the mark please email us and we will put it right asap :)


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

Amazing

Amazing! Couldn’t believe the speed of dispatch and delivery! Wish other companies were as good as this! Product is absolutely perfect! Awesome design, really really amazing! Item is such good quality too. Bought as a gift but might have to get myself one too!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

I love the tea towel

I love the tea towel you sent but not sure about the other one and the same style. Too self-deprecating!
I was given both as gifts from my daughter so am sending one to a Scottish friend who lives in England.
Can you design others that bear positive Scottish messages? Also maybe for men and include aprons etc!

!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely products, can't wait to give.

Lovely products, both intended as gifts. Sent nice and quickly, too. I've already emailed the co about this, but the ceramic plate I bought was so well packed, it survived being chucked over our very high gate onto a concrete drive by an idiot postie. Think a 'fragile' warning sticker would be a good idea when relevant, to encourage more careful handling.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Brill!!!

Fab Tunnocks tea towels that have started off my Xmas shopping nicely. Very speedy delivery too. Thank you Gillian!

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Order shipped and delivered extremely quickly. All items were of very good quality. Some of them will be travelling to Australia soon and are sure to make someone smile 😃

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Bought two mugs from Gillian Kyle (first time purchaser) and would definitely buy again. Mugs are good quality and arrived quickly. There’s so much more stuff I want to her form here too, dreading how much this is going to cost me going forwards! :0D

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with my purchases

Delighted with my purchases, bought the Tunnocks Caramel Wafer tins to fill with TCW for a gift at Christmas. Also bought the Westie apron and bag as gifts for cousins in Canada who have a wee westie. Excellent service and quality, can't imagine anyone being disappointed with a gift from Gillian !

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Gillian Kyle items

Have ordered a couple of items recently and both arrived promptly. Quality of items is first rate and immediately bring to mind happy childhood (and adult!) memories of time spent in Scotland, visiting family, whenever I use them. Will no doubt be ordering more in future!

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely tote bag

Great communication from the seller. The tote bag arrived within 24 hours and the quality is really good. Will definitely buy from them again and tell friends about them too.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely item, well packaged and swift despatch.

I visited the website to replace a mug that I had broken.
As part of signing up to the mailing list I received a discount code for 15%.
Unfortunately the mug I wanted was not in stock.
However, when I contacted the company I found them to be very quick and friendly in their response, and included informing me about likely timescale for more stock arriving.
Whilst waiting I received an email updating me about the products availability.
When the mug arrived it was well packaged and in perfect condition.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE those plates!

I thought I might never see the Tunnocks teacake plate for sale again as it was out of stock when I found it. I felt so lucky to be able to buy not just one but two of them when they came back into stock. I aim to give one to my cousin but who knows? Is one teacake EVER enough?
Seriously though, my order was delivered in a very short space of time, it was well packed and I do LOVE those plates. The wee notebooks are Xmas stocking fillers so are ideal.
I wasn't impressed with DPD delivery though! My husband had given them instructions to put his parcel in the garage. [I had missed my delivery info email to be fair.] Both parcels were delivered on the same day by DPD however. Since both parcels were going to the same address you would expect DPD to simply put both in the garage - wouldn't you? We live on a very busy main road and both parcels were left on the front doorstep in full view of passers by and all vehicles on that road! A friend spotted them early on and was surprised to see them still sitting there many hours later. She kindly took them to her house and delivered them to us later. Usually delivery firms are quick to send you a "How did we do?" email but neither of us has received such an email from DPD about these deliveries. We were NOT impressed with DPD! Can't remember exact day they were delivered so have guessed.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love my Tunnocks tin and my…

Absolutely love my Tunnocks tin and my "wee teacake' T shirt which was for a present. Both excellent value. The cushion is very nice, but if I'm totally honest, I think quite a lot of money for what it is - maybe just me, sorry - but for £45 I'd expect slightly better quality fabric and inner, it feels a bit cheap, as if from a cheaper homeware store, but still nice, thank you, maybe it costs a lot to print.

7 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look