Verified
Every month starts with a little treat. I'd just like to point out that there are cosmetics that, due to their indications/formulas, I can't use. So I'd like to put forward the suggestion of having,... See more
Company replied
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Verified
Arrived a few days earlier than expected - which is mostly positive - so I had to ask a neighbour to accept the delivery (not ideal). The packaging process can be improved - one of the boxes came r... See more
Company replied
Verified
It is a hustle to find a seller online which sells most of the products I need and sends to my address without any additional rates or last minute emails informing I live in a remote place and cannot... See more
Company replied
Verified
I always buy a lot of makeup and haircare on lookfantastic. Prices are good, always a lot of promotions going on and delivery is on point. Lately it seems a lot of products are out of stock and I cou... See more
Company replied
4.0
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Did not receive my items for a birthday…
Did not receive my items for a birthday and didn’t even bother to get back to me! Now I have to pay £130 for items I never received!!! Disgusting
18 September 2025
Unprompted review
Reply from Lookfantastic
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear you haven't received your order and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Verified
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Great customer support
Ana Maria was great on solving my problem with credit bonus!
16 May 2025
Unprompted review
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Privacy?
I am sure that it is not a coincidence that, a few hours after I place an order with you, my phone starts to ring frequently with calls from numbers I do not know. This is likely due to your not respecting a client's privacy and sharing personal information. I'm stopping my shopping with you for this reason.
5 May 2025
Unprompted review
Reply from Lookfantastic
Hi Maria,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience with us hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Incompetent Customer Service, Refusal to Refund for Undelivered Boxes
I’ve been a subscriber to the Lookfantastic Beauty Box, and every time something goes wrong with delivery (which happens often), I have to fight for weeks to get my money back. This time was the last straw. Due to a confusing system on their website, my address wasn’t fully updated—something I only discovered after they shipped the box to the wrong location.
They refuse to refund me unless I personally collect the box from a courier two hours away—which I won’t do, since they failed to clarify how to update the address properly. To make things worse, customer support just repeats the same generic nonsense: that I’m under a “contract” and cannot cancel, even though I never signed anything. Subscriptions are not binding contracts, and refusing a refund for an undelivered product is against basic consumer rights.
Their customer service feels outsourced and entirely useless—no real help, no accountability. I’ve now cancelled the automatic renewal and will never subscribe again. Save yourself the headache and avoid this company.
Subscription number: 6749484
Update: after adding here my subscription number here, nothing has changed.
3 March 2025
Unprompted review
Reply from Lookfantastic
Hello Polina,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Natalia
Verified
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Verified
The delivery wasn't the best
22 February 2025
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Verified
Very good delivery.A little expensive…
Very good delivery.A little expensive but on the time informed .Thanks
5 February 2025
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Verified
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Verified
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Forced account closure, no refunds
After buying products from lf for many times, there were always cases of breakage and missing delivery, so I applied for a refund with lf according to the actual situation. I was told a few days ago that the refund rate was high and forced to close my account! My credit and bonus for referrals in the account are all unavailable!!! What a black business! Please don't buy in this store. Contacting customer service will not solve any problems, and there is no other contact channel
5 January 2025
Unprompted review
Reply from Lookfantastic
Hello Kirsty,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Kayleigh
Tampered Package
I received your package which appeared to have been tampered with .The box had been slit along the top and through the delivery label and along the box opening then resealed roughly with brown tape.
Inside the box the packaging was in disarray with the perfume box black packaging and ribbon laying loosely inside.
When opened the perfume bottle was rattling around inside its box with no packaging material.
I am very concerned that the perfume as also been tampered with and i would like your reassurance that it has not
19 December 2024
Unprompted review
Reply from Lookfantastic
Hi Peter,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Verified
Congratulations
Congratulations. You were very efficient. Definitely I will continue to order from your company. Well done!
11 December 2024
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Verified
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Verified
Fast but damaged
The shopping was fast but my package was messed up because of the way it was delivered
3 November 2024
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Verified
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Verified
I changed my address a month ago and LF…
I changed my address a month ago and LF sent the beauty box to the previous adress and told me they couldn’t do anything. So i lost 20euros and they just don’t care to do anything about it.
8 October 2024
Reply from Lookfantastic
Hi Lúcia Flora Santiago,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Verified
Everything was perfect!
30 September 2024
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Verified
BeautyBox Subscription
I subscribe the beauty box for 3/4 years and always had issues with customer support. Once there was a problem with my payment method (an issue from the site itself) and because of that my box did not immediatly ship. When I sent an email regarding this they said I would not be charged (wow) but the box was out of stock so I wouldn't even receive it. Among other saved replies I sometimes get that don't even address the issues I report. I still subscribe it because there's no competition in my country but I'm seriously getting tired. For instance, I have the same of 3 blushes because the items are so repetitive.
8 June 2024
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Its the Best!!!
28 August 2024
Unprompted review
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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