Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and knowledge of the staff. Consumers appreciate the quality of the artwork and the ease of the ordering process, both online and in-store. People also mention the great selection of artwork available. The delivery service receives high marks, with reviewers noting the promptness and care taken in packaging to ensure items arrive in perfect condition. Customers are pleased with the level of communication throughout the shipping process and the responsiveness of customer support. Overall, the order process is smooth and satisfactory.

Based on these reviews

Rated 5 out of 5 stars
Verified

Have ordered from Lumas many pieces to Europe and Asia. Always delivered promptly. The quality of the artwork and the framing are outstanding in particular considering the reasonable pricing. Excellen... See more

Rated 5 out of 5 stars
Verified

Fantastic service. The piece of art we ordered arrived damaged. We reported it to LUMAS who sent us a replacement. Excellent service throughout, fast and efficient. Highly recommend. Great company to... See more

Rated 5 out of 5 stars
Verified

I ordered a beautiful art work by Marta Contreras Simó. My order confirmation came in straight away and I was kept well informed about the whereabouts of my parcel. Needless to say I was delighted wh... See more

Rated 5 out of 5 stars
Verified

Natascha was wonderful in the gallery and answered all our questions about a piece that caught our eye. We felt respected and well treated during the entire purchase process. We had our purchase shipp... See more

Rated 4 out of 5 stars
Verified

Why not 5 stars? Well, it's partially my fault. I didn't realize that my purchase constituted a "foreign transaction" on my credit card and I was charged a fee. I wish I had known I was making that... See more

Company replied

Rated 5 out of 5 stars
Verified

We usually speak to Lauren Colonna who is both knowledgeable and passionate as well as prompt to reply. In this case Gisela Viera also helped us with our order and located two large pieces that were... See more

Rated 5 out of 5 stars
Verified

Wonderful store, great staff. The art is engaging and for the quality it is a great price. Going to their SoHo store is like visiting a gallery. We bought a wonderful vase that changes from green to p... See more

Rated 5 out of 5 stars
Verified

Very helpful advisors in Munich, who not only advise you in the shop but actually call you up to see if they can offer any additional help with your purchase. Never had any problems over many years... See more

Rated 5 out of 5 stars
Verified

Hello, I would like to comment that the service at the Gallery from the guy who assisted us was very kind. He provided all the necessary information, and the best part is that my painting arrived incr... See more

Rated 5 out of 5 stars
Verified

I ordered a few things from Lumas and the service was amazing- they quickly answered my questions and clarified some doubts I had, and the package was delivered in a few days, really well wrapped and... See more

Rated 5 out of 5 stars
Verified

The experience of buying art at Lumas is a joy from start to finish. Firstly, I love the concept: affordable, beautiful art. Just as importantly, though, is the super pleasant and helpful staff in the... See more

Rated 5 out of 5 stars
Verified

Everything went well and according to condition! The picture arrived both in due time and with very safety regarding packing! It is pleasure to trade with Lumas

Rated 5 out of 5 stars
Verified

Lumas had the art I wanted. One piece I ordered on line. The other piece I needed personal assistance to order. The orders went seamless. I got one order very fast and am awaiting the other. I'm happy... See more

Rated 5 out of 5 stars
Verified

The artwork I purchased was beautiful. But when I received it, it was stunning to see up close. To see it in person made me gasp! I literally gasped. It's so much more than I expected. Thank you, Luma... See more

Rated 5 out of 5 stars
Verified

Being able to call and talk to a real person! Great customer service ! Efficient, Prompt and courteous for all questions asked.

Rated 5 out of 5 stars
Verified

I haven't yet come across anyone at Lumas, who wasn't friendly, helpful and knowledgeable. I LOVE the two pieces I bought and the fact that they were both sold at a very fair price. No one would eve... See more

Rated 5 out of 5 stars
Verified

Our sale consultant was great, very helpful and followed up during every step of our purchase.

Rated 5 out of 5 stars
Verified

Excellent selection of one of a kind photos. Outstanding, knowledgeable staff. Amanda and Todd advised us well and we couldn't be happier with our selection. The photo looks amazing in our apartment.

Rated 5 out of 5 stars
Verified

The photograph by Benjamin Everett is lovely! Printed in Germany, it made the journey all the way to Idaho in 10 days and arrived in perfect condition. The quality of the print is excellent.

Rated 5 out of 5 stars
Verified

Lumas had the art I was looking for. The online shopping and interaction with the store staff was easy and satisfying. What I bought was delivered very fast with no problems.

Rated 5 out of 5 stars
Verified

I had a great experience with Munich gallery. They gave me fast and comprehensive answers to all my questions. The chosen art was delivered on time in a great professional package/box. As for the Art... See more

Rated 5 out of 5 stars
Verified

Very professional. We bought a piece of art and we were going to pick up, but decided to ship instead. They packaged it up and had it picked up in a timely manner and shipped . It was received... See more

Rated 5 out of 5 stars
Verified

I passed my order on the website and called the frech tean in Paris. The contact was very professional and enthusisc. I decided to receive the gift at the Boutique where i'v gone 2 days ago Once... See more

Rated 5 out of 5 stars
Verified

Very good quality of print and arrived in perfect condition. Shipping a tiny bit slow but anything else went perfectly well and smoothly. Thank you!

Rated 5 out of 5 stars
Verified

User friendly website. Easy to order. Shipped quickly. Packaged absolutely superbly and the artwork is lovely. I love the way it has been framed. I will definitely buy more pieces.

Rated 5 out of 5 stars
Verified

Amanda Martinez, the salesperson, was excellent - knowledgeable and pleasant. As was the manager. Good group at the Miami Beach store.

Rated 5 out of 5 stars
Invited

The product arrived on time, well packaged to protect it from being damaged and absolutely stunning. Just like the photo. It would be great if you are choosing to

Rated 5 out of 5 stars
Verified

We ordered artwork that we saw in Berlin to our home in Connecticut, USA. The process was seamless and fast. The art arrived in perfect condition.

Rated 5 out of 5 stars
Verified

The artwork looks beautiful and the acrylic glass is high quality. Shipping was fast and the box was well secured with wood and padding.

Rated 5 out of 5 stars
Verified

Everything great people working there great selection of artwork. I highly recommend a gallery a lot of emerging new talent.

Rated 5 out of 5 stars
Verified

great communication with Lauren Colonna, quick in answering and giving information. Top service also about shipping. The package is well protected, all in all a 10 !!! I would definitely recommend thi... See more

Rated 5 out of 5 stars
Verified

Super delivery, perfect packaging to avoid damages, of course and great quality. They look amazing.

Rated 5 out of 5 stars
Verified

I’m very happy with the entire process from placing my order, shipping communications and delivery, and most importantly I LOVE the art. Thank you!

Rated 5 out of 5 stars
Verified

Great experience from when I first ordered through to delivery. The item arrived earlier than expected and came well packaged.

Rated 5 out of 5 stars
Invited

My 5th purchase from them. Both, the product"s quality, and the customer service (shop in London) are fantastic.

Rated 5 out of 5 stars
Verified

Customer support was quick and responsive. I was constantly and timely kept up to date regarding my requests and the order status.

Rated 5 out of 5 stars
Verified

quality of the ordered photo is excellent and resembles pictures of the website in terms of similarity of colours details, etc. good materials. fast and reliable service

Rated 5 out of 5 stars
Verified

Great, friendly service, quality products and a huge array of art to satisfy many tastes.

Rated 5 out of 5 stars
Verified

Beautiful artwork, exactly as depicted online. It arrived in perfect condition and I was kept informed along the way. Excellent!

Rated 5 out of 5 stars
Verified

Great art of great artists. Very good collection of pretty things for my studio & house.

Rated 5 out of 5 stars
Verified

My Daughter and I recently purchased a Gavin Evans Linea B David Bowie portrait. All I can say is wow!! This is photorealistic art (my words) at its best!! We are very pleased! Amanda Martinez, th... See more

Rated 5 out of 5 stars
Verified

Very friendly, peronal and knowledgeable sale peron looking to give me the best posible price.

Rated 5 out of 5 stars
Verified

All fantastic, great attention from the staff I have dealt with, both in the gallery and by email with Ms. Natascha Aplas. I am very happy and satisfied.

Rated 5 out of 5 stars
Verified

I am very pleased with both the artwork and its quality as well as the shipping and packaging. Overall, an excellent experience with Lumas, I will definitely order again.

We perform checks on reviews


Company details

  1. Art gallery
  2. Art dealer

About LUMAS

Written by the company

Seit 2004 arbeiten wir daran, handsignierte Kunst und Fotografie in limitierter Auflage einem weltweiten Publikum zugänglich zu machen. Über unsere Website und 21 LUMAS-Galerien auf der ganzen Welt haben wir mehr als 300.000 zufriedenen Kunden geholfen, ihr neues Lieblingskunstwerk zu finden. Das LUMAS-Portfolio ist eine der weltweit vielfältigsten und umfassendsten Sammlungen zeitgenössischer Kunst. Es umfasst über 3.000 Kunstwerke, von klassischer Fotografie über Malerei und Skulptur bis hin zu digitaler Kunst, darunter Werke von aufstrebenden Talenten und etablierten Stars wie Takashi Murakami, Damien Hirst und Sarah Morris.

Wir helfen Ihnen, großartige zeitgenössische Kunst für Ihre Räume zu entdecken. Sprechen Sie mit uns in einer LUMAS-Galerie oder besuchen Sie unsere Website - wir freuen uns darauf, ein ausführliches Beratungsgespräch zu vereinbaren und Ihr perfektes Kunstwerk zu finden. Egal, ob Sie zum ersten Mal ein Kunstwerk kaufen oder ein lebenslanger Kunstsammler sind, unsere 30-Tage-Rückgabegarantie bedeutet, dass Sie LUMAS-Kunst in vollem Vertrauen kaufen können.

Contact info

  • Ernst-Reuter-Platz 2, 10587, Berlin, Germany

  • lumas.de

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 4 out of 5 stars
Verified

Why not 5 stars?

Why not 5 stars? Well, it's partially my fault. I didn't realize that my purchase constituted a "foreign transaction" on my credit card and I was charged a fee. I wish I had known I was making that sort of purchase.

Otherwise, my experience was perfect. From chatting with David T about my choice, to placing the order, to shipment--it arrived over a week earlier than I had thought!--to the photograph itself, everything went smoothly and above expectations. The photograph is wonderful and adds so much to my home. Thank you, LUMAS!

2 October 2025
LUMAS logo

Reply from LUMAS

Hello B. David Clendinning,

Thank you so much for your wonderful feedback!

We’re delighted to hear that you’re so happy with your artwork and that everything from consultation to delivery exceeded your expectations.

We understand your concern about the foreign transaction fee and appreciate you mentioning it. We’ll review how we can make such details clearer in the future to ensure an even smoother experience.

Enjoy your new photograph. We’re thrilled it’s found a special place in your home!

Best Wishes,
Your LUMAS Team

Rated 5 out of 5 stars
Verified

High quality affordable art

Have ordered from Lumas many pieces to Europe and Asia. Always delivered promptly. The quality of the artwork and the framing are outstanding in particular considering the reasonable pricing. Excellent customer service. Once, a piece arrived damaged and was replaced immediately within a week‘s time. Very happy customer.

20 September 2025
Rated 5 out of 5 stars
Verified

Fantastic service

Fantastic service. The piece of art we ordered arrived damaged. We reported it to LUMAS who sent us a replacement. Excellent service throughout, fast and efficient. Highly recommend. Great company to do business with

25 September 2025
Rated 5 out of 5 stars
Verified

Awesome

Super delivery, perfect packaging to avoid damages, of course and great quality. They look amazing.

5 September 2025
Rated 5 out of 5 stars
Verified

Great!

I am very pleased with both the artwork and its quality as well as the shipping and packaging. Overall, an excellent experience with Lumas, I will definitely order again.

3 September 2025
Rated 1 out of 5 stars
Verified

Very Disappointed .....

Very Disappointed .....

It took 9 nine weeks to receive my Artwork
I ordered my Print on 10th July & Only received the Artwork yesterday being 9th Sept ....
I was about to cancel this order as I had paid for it in full with Visa Card ...

Your systems didn't respond very well to my enquiries and I wasn't kept up to date with the delays ....

In my view , i would ever deal with your company again ....

9 September 2025
LUMAS logo

Reply from LUMAS

Hello Christopher Kennedy,

Thank you very much for sharing your feedback.

We are very sorry that your experience with LUMAS did not meet your expectations.

Waiting for your artwork and not feeling sufficiently updated during this time must have been very frustrating – please accept our sincere apologies. Our team did its best to keep you informed during the delay, and we take your feedback very seriously and will use it to further improve our communication processes in the future.

According to the tracking information, your artwork has now been delivered. We truly hope that you are happy with the artwork itself and that it will bring you many years of enjoyment.

We would be pleased to have the opportunity to serve you again in the future and to show you that your experience with LUMAS can be a positive one.

Best Wishes,
Your LUMAS Team

Rated 3 out of 5 stars
Verified

Alles Gut!!!

Hit the spot!

9 September 2025
LUMAS logo

Reply from LUMAS

Guten Tag Jörn P.,

vielen Dank für Ihr Feedback!

Es freut uns sehr zu hören, dass bei Ihrer Bestellung alles gut gelaufen ist und wir genau Ihren Geschmack getroffen haben.

Wir hoffen, dass Sie lange Freude an Ihrem Kunstwerk haben, und würden uns freuen, Sie bald wieder bei LUMAS begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr LUMAS-Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look