Have ordered from Lumas many pieces to Europe and Asia. Always delivered promptly. The quality of the artwork and the framing are outstanding in particular considering the reasonable pricing. Excellen... See more
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About LUMAS
Written by the company
Wir helfen Ihnen, großartige zeitgenössische Kunst für Ihre Räume zu entdecken. Sprechen Sie mit uns in einer LUMAS-Galerie oder besuchen Sie unsere Website - wir freuen uns darauf, ein ausführliches Beratungsgespräch zu vereinbaren und Ihr perfektes Kunstwerk zu finden. Egal, ob Sie zum ersten Mal ein Kunstwerk kaufen oder ein lebenslanger Kunstsammler sind, unsere 30-Tage-Rückgabegarantie bedeutet, dass Sie LUMAS-Kunst in vollem Vertrauen kaufen können.
Contact info
Ernst-Reuter-Platz 2, 10587, Berlin, Germany
- lumas.de
Replied to 100% of negative reviews
Typically replies within 2 weeks
An excellent photo displayed in a marvellous way
Fast, well packaged and excellent product, displayed in a marvellous way.
Great customer service
Wonderful art book and packaging of the…
Wonderful art book and packaging of the item, I am very happy with my purchase.
Why not 5 stars?
Why not 5 stars? Well, it's partially my fault. I didn't realize that my purchase constituted a "foreign transaction" on my credit card and I was charged a fee. I wish I had known I was making that sort of purchase.
Otherwise, my experience was perfect. From chatting with David T about my choice, to placing the order, to shipment--it arrived over a week earlier than I had thought!--to the photograph itself, everything went smoothly and above expectations. The photograph is wonderful and adds so much to my home. Thank you, LUMAS!

Reply from LUMAS
High quality affordable art
Have ordered from Lumas many pieces to Europe and Asia. Always delivered promptly. The quality of the artwork and the framing are outstanding in particular considering the reasonable pricing. Excellent customer service. Once, a piece arrived damaged and was replaced immediately within a week‘s time. Very happy customer.
Fantastic service
Fantastic service. The piece of art we ordered arrived damaged. We reported it to LUMAS who sent us a replacement. Excellent service throughout, fast and efficient. Highly recommend. Great company to do business with
Our sale consultant was great
Our sale consultant was great, very helpful and followed up during every step of our purchase.
Great experience once again
Seemless and wonderful buying experience. Overall transaction was smooth and enjoyable
To the point friendly no pressure service
Very friendly, peronal and knowledgeable sale peron looking to give me the best posible price.
Awesome
Super delivery, perfect packaging to avoid damages, of course and great quality. They look amazing.
excellent service and good comms
Great!
I am very pleased with both the artwork and its quality as well as the shipping and packaging. Overall, an excellent experience with Lumas, I will definitely order again.
People were proactive
People were proactive, responsive, reassuring and professional.
Very Disappointed .....
Very Disappointed .....
It took 9 nine weeks to receive my Artwork
I ordered my Print on 10th July & Only received the Artwork yesterday being 9th Sept ....
I was about to cancel this order as I had paid for it in full with Visa Card ...
Your systems didn't respond very well to my enquiries and I wasn't kept up to date with the delays ....
In my view , i would ever deal with your company again ....

Reply from LUMAS
Being able to call and talk to a real…
Being able to call and talk to a real person!
Great customer service !
Efficient, Prompt and courteous for all questions asked.
all good !!!
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