Waited just under a month between order and delivery, they're actually great jeans, decent quality, I stuck to my regular UK size, they're snug, but do have plenty of stretch, I maybe could have sized... See more
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Company details
Written by the company
Halara, meaning "stress free" in Greek, reinvents athleisure, where all communities are celebrated. Halara’s design philosophy centers around high-performance fabrics and flattering silhouettes that cater to all body types. By leveraging crowd-sourced feedback and trusted manufacturers, the brand offers a vast selection of affordable, yet premium-quality activewear for a diverse population. Halara strives to minimize environmental impact through conscious sourcing practices, with sustainability at its core. To ensure a seamless customer experience, the company offers 24/7 support and obsesses over consumer feedback. Embracing inclusivity, Halara empowers women to look and feel their best, whether working out or just enjoying their day.
Contact info
United States
- service@thehalara.com
- thehalara.com
Replied to 54% of negative reviews
Typically replies within 1 week
May use AI-assist with repliesRead more
Could be better
Ok, but I would like to exchange my item as it is the wrong size.
Not clear how to do this.??

Reply from Halara
Return policy a joke
Shopping is fine to return a product for what ever reason is a joke will not shop again for that reason.

Reply from Halara
Easy website
Easy website, delivery could have been a little quicker but no real complaint.
I am shocked that Halara Australia is…
I am shocked that Halara Australia is shipped from China .. I thought they were an Australian brand and came from there, no wonder they are taking so long it says being shipped from a place in china ??
Using Halara
I have had many items from Halara now and have found them ideal! Both for price and quality! They have kept in touch with info about deliveries and arrived in perfect condition! I have now downloaded the app so I can check out their clothes regularly!
Great product
Great product, excellent fabric, fits well. These might be my favourite jeans yet!
Easy to contact customer service - email address change caused some doubts
I had to return some of the products, because they didn't fit. The products are of good quality, but the pants are too short for a female 180cm (in Dutch lengtemaat 34).
The return process was easy. You have to pay the return costs yourself, but Halara informs the customer about this clearly before ordering.
I hit one snag: in the information they gave me, they said to send the tracking number to service at thehalara.com. Thehalara.com is still listed as the website for this company. However it has changed to halara.com. I was afraid I got scammed at first, but this is not the case. When I logged in to my account at halara.com, the return info was the same as the instruction email address. Just the customer service email address didn't work anymore.
I contacted customer service through the chat on the website, and I was able to confirm my return and send the tracking info through there.
I'm writing this to inform people that thehalara.com is not a scammer, they just changed their domain name.
My return was not processed yet, so I cannot say anything about how they handled that yet.
Seems impossible to arrange a return
I have 1 pair of jeans from my order that I would like to return but having tried to start a returns request I’m just going around in circles which is frustrating, the process seems to prevent returns. Pleased with the other pair but would hesitate to order again due to the returns process.

Reply from Halara
Love Halara
Love Halara. Shipping is super fast and everything I have bought from you is so comfortable. Get tons of compliments on all of my clothes.
Clothes good delivery poor
Clothes feel good quality ordered two pair jeans good sizing, also one sports bra again liked however the delivery times were poor and updates not great.

Reply from Halara
Sizing smaller than expected
Sizing has come up smaller in the black than my other pairs, even though bought the same size, when compared side by side approx 5 cms difference. Will still wear but feel less comfy, which is why I buy these trousers for work as smart and wash well.

Reply from Halara
Great clothes wrong fit
Order two pairs of trousers which when they came were great comfortable great fit for a petite order done more of the same style different colour but still petite and straight legged received long wide leg trouser
Decided to return was told okay but I would need to pay the return post to Asia and it was not refundable
Went for the gift card option instead as I wasn’t paying out more trousers cost me £50
The dress I ordered was lovely but mid calf leg hung on the floor had to take a good six inches of it
Don’t get me wrong the clothes are comfortable but the sizing is off by a long shot it’s a good job I know how to alter things

Reply from Halara
Fantastic customer service
I wasn’t expecting such amazing customer service when discussing an issue with the returns portal via email. Prompt response went above my expectations dealing with my request.
Halara ‘help’ desk chat bot…
I received notification that my parcel was at the depot waiting to be delivered to my door.
A week later, no update, the website said to follow up with supplier in case there was an issue.
The Webchat bot that you talk to is pointless, slow, unhelpful, inaccurate and seemingly programmed to be patronising. If a person was ever involved in these chats - that is even worse…

Reply from Halara
I love the items I have bought from…
I love the items I have bought from Halara, they fit well and are very comfortable. I have recommended them to many of my friends.
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