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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the quality and comfort of the clothing, finding the materials lovely and well-made. People appreciate the wide array of options available, including a variety of sizes and colors, making it easy to find the perfect fit. Consumers highlight the perfect fit, especially for those with petite or tall frames. The delivery service is generally considered amazing. Customer service receives positive feedback, with consumers noting the company's responsiveness and willingness to resolve issues. However, opinions on the order process are mixed, with some experiencing delays. Despite this, many are repeat purchasers, happy with their overall shopping experience.

Based on these reviews

Rated 4 out of 5 stars

Waited just under a month between order and delivery, they're actually great jeans, decent quality, I stuck to my regular UK size, they're snug, but do have plenty of stretch, I maybe could have sized... See more

Rated 4 out of 5 stars
Verified

Easy ordering, delivery was a little over a week, quality of these leggings are beautiful, well made and soft comfortable material, you don’t know you’re wearing them. My only negative is that I purch... See more

Rated 4 out of 5 stars

I ordered 2 pair of trouser. One was zip wide leg jeans and the other was stretchy combat style blue trousers. Yes it took 4 weeks, but they had informed me they are made to order. They also kept me... See more

Rated 4 out of 5 stars
Verified

I have placed two orders from Halara. I love both pairs of jeans I purchased. The ordering is easy. The shipping is reasonably fast. The pricing/discount/deal system is too confusing and complicated... See more

Rated 3 out of 5 stars
Verified

Great colors, nice fabric, love the back crisscross straps but the cup inserts? Are you kidding? Walmart $5 tank tops have higher quality nip coverage. Seriously, these are like shoulder pads from the... See more

Company replied

Rated 3 out of 5 stars
Verified

I bought a pair of the combat style leggings and a pair of pinstriped trousers. Leggings weren't quiet what I expected material wise but they were stretchy and very comfortable. The trousers were ple... See more

Company replied

Rated 3 out of 5 stars
Verified

I ordered two pairs different styles. Both pairs fitted well and material was as described. However the length s of the jeans was completely different. One pair needed alternating by one inch and... See more

Company replied

Rated 5 out of 5 stars
Verified

I can’t believe how comfortable the jeans and dungarees are the stretchy fabric is sooo soft and also no zip in the jeans means that there’s no pressure on your stomach so if eating out no problem e... See more

Rated 5 out of 5 stars
Verified

Great site with wide array of options- for tall people a big plus! Good product descriptions and details to select what works for you. Fast delivery and perfect product arrival. Pants are exactly as... See more

Rated 5 out of 5 stars
Verified

Great dungarees! So comfy. Not specifically maternity wear, but saw a few reviews recommending them. Bought my pre pregnancy size (small, petite length (I'm 5'1)) and they've looked good right up unti... See more

Rated 3 out of 5 stars
Verified

The shipping time is long and 1 of my items doesn't fit. They seem to make it difficult to return and refund, so I just opted for a gift card and I'll reorder something else. The sizing seems weir... See more

Company replied

Rated 3 out of 5 stars
Verified

Disappointed with my latest purchase of jeans. Had to order a 12/14 and too tight. I had previously ordered a pair of dungarees..size 14 and they are perfect. Also these jeans are different..more flop... See more

Company replied

Rated 5 out of 5 stars
Verified

⭐️⭐️⭐️⭐️⭐️ Perfect Fit and Style! Just got these pants and I’m seriously impressed. The fit is spot-on—tailored enough to look sharp but still super comfortable for all-day wear. The fabric feels hig... See more

Rated 3 out of 5 stars
Verified

These clothes are not particularly cheap and take at least 2 weeks for delivery. Some items have not been satisfactory but I haven't returned as I have read that returns are not easy and again refunds... See more

Rated 5 out of 5 stars
Verified

My first purchase was with a bit of doubt as I am not really keen on buying clothes from only online ads on Facebook or Instagram. But when received the trousers I was really impressed from the qualit... See more

Rated 5 out of 5 stars
Verified

There are so many products to choose from. I have several of my favourites which fit beautifully. They are my go to jeans and slacks. Ordering is easy. Customer service is excellent if you have a pr... See more

Rated 3 out of 5 stars
Verified

The shopping experience wasn't bad. The website was easy to navigate and it was easy to place my order. My order even arrived a couple days early. However, the product I received was a disappoint... See more

Company replied

Rated 3 out of 5 stars
Verified

I order online often with a lot of different retailers and this is the first time I've had to pay shipping for a return. This is pretty disappointing. When you're paying $50-80 dollars for pants, the... See more

Company replied

Rated 5 out of 5 stars
Verified

My daughter and I ordered several items. Both did not fit for different reasons. When I tried to go online to request a return, my order number would not connect to my account. When I contacted Custom... See more

Rated 5 out of 5 stars
Verified

My first pair of leggings I ordered I absolutely bought so I ordered them in another color and then I ordered two more pairs for my daughter-in-law the striped ones love them then I ordered the buy on... See more

Rated 5 out of 5 stars
Verified

I appreciate the goal of zero product waste. A pre-order takes longer, but we can all learn a little patience instead of needing immediate gratification. Pre-orders reduce waste! I feel like I'm makin... See more

Rated 5 out of 5 stars
Verified

Shopping with Halara is easy, communication is good you get acknowledgement when placing and paying for your order. I could not comment on returns as I've not had any reason to return any of my purch... See more

Rated 5 out of 5 stars
Verified

Lovely comfy trousers this is the fourth pair I have odered in 4 colours Everyone at work comments how nice they look.Love the elasticated waist as its so comfortable. Higjly recommend.

Rated 5 out of 5 stars
Verified

I absolutely love these . They fit great and are of good quality material. They are a bit more expensive than other trousers but I would recommend them if you want long lasting quality products

Rated 5 out of 5 stars
Verified

Halara are my favourite trousers. Perfect fit for my petite legs. So comfortable. Large pockets for keeping my work phone in. Fantastic quality and nice material. Easy to wash and they dry quickly t... See more

Rated 3 out of 5 stars
Verified

The fabric is just fine but the high-waisted part doesn't have enough elastic or spandex to stay up and definitely doesn't pull your tummy in. Great for around the house but I wouldn't wear them out i... See more

Company replied

Rated 5 out of 5 stars
Verified

The fact that the Brand hears the customers specially their concerns about comfort and style, it’s amazing! I want to feel comfortable in fashionable looks, not just in sporty outfits. And Halara com... See more

Rated 5 out of 5 stars
Verified

I love the way these pants fits me very comfortable., Easy to wear specially for work they are excellent. I've ordered 9 of them in different colors. I'm a happy Halara customer :) Ramona Frias- Sa... See more

Rated 5 out of 5 stars
Verified

Easy to navigate the website, loads of gorgeous items and lots of different sizes and colours. The trousers are absolutely perfect, true to size and beautifully cut. Will definitely shop here again an... See more

Rated 3 out of 5 stars
Verified

The returns process is very difficult. I'm still waiting, 4 days later, on instructions on how to return the items that are too big. I like the clothes, but the return process makes me apprehensiv... See more

Rated 5 out of 5 stars
Verified

All of these clothes were beautiful and fit well. Shipped out quickly and packaging was top notch. However, they were delivered to my old address although my new address was correct on the packaging.... See more

Rated 3 out of 5 stars
Verified

I like the clothes. Customer service is awful. The package was delivered to an old address I no longer use. I have ordered many times since I moved and the packages have arrived fine. So, I am not sur... See more

Company replied

Rated 4 out of 5 stars
Verified

The construction and fabric was the same great quality that you expect from Halara. Getting it in the first time was tricky, but as comfortable as I was expecting. Using the restroom was the easiest o... See more

Rated 4 out of 5 stars
Verified

I ordered the wrong size my first order and instead of having to go through the annoyance of returning I got credit to buy the wright size. All pants fit the same and are so comfy I don’t want to wea... See more

Rated 3 out of 5 stars
Verified

I like the clothing that I have purchased so far, but they did not complete my order, they forgot two items, the website said it was all delivered. I had to contact them and communicated with virtua... See more

Company replied

Rated 5 out of 5 stars
Verified

I have now purchased 3 pairs of trousers from you, they are so comfortable, I can't go back to wearing ordinary trousers anymore. I shall carry on getting your stretch trousers as and when I need them... See more

Rated 4 out of 5 stars
Verified

It took almost a month to get my leggings that I ordered. I swore I would never order again. But then my leggings arrived and I was absolutely obsessed with them. They feel so soft and amazing and the... See more

Rated 5 out of 5 stars
Verified

Purchased one pair of trousers initially. Loved them so much ordered another 3 pairs. Lovely material, perfect fit. Will definitely be ordering more 👍

Rated 4 out of 5 stars
Verified

I have been very happy with what I have received and find that the presentation on line is accurate when the item is received. It is my go to place for my fashion needs! I love the style and price... See more

Rated 5 out of 5 stars
Verified

Lovely quality of things I have purchased. Not been disappointed with anything I’ve ordered. I have made numerous purchases for myself and family members. I Would definitely recommend this company... See more

Rated 5 out of 5 stars
Verified

I love Halara jeans and their customer service is amazing! I now have 9 pairs of their jeans in different styles and colours and three pairs of their pants. The jeans are so soft, stretchy and comfort... See more

Rated 5 out of 5 stars
Verified

Love these pants. So comfortable to wear all day sitting at a desk and up and about the office. Do not bind aniut the waist and the tall size s great for my long legs. I have now got this in 4 colors... See more

Rated 4 out of 5 stars
Verified

I would love more plus sized options as a lot are out of stock or the styles only go up to 1X. The prices and quality are amazing, and every product I've bought has boosted my self confidence. I am a... See more

Rated 5 out of 5 stars
Verified

I had seen Halara advertised and decided to give it a try. I don't order online much because of sizing and its hard to get something that fits. I ordered a mix and match 3 for $99. 1 was a jumpsuit... See more

Rated 5 out of 5 stars
Verified

Your Halara jeans are lovely and so comfy. Your delivery service is amazing. Your refund policy is excellent too. Since I’m a regular customer and I’ve bought literally 14 Halara jeans in differe... See more

Rated 5 out of 5 stars
Verified

Really positive experience. Communication from placing order , despatch etc Only one little issue . Sizing , 20 is more 18 . It just alters the hang , how it sits from tummy etc

Rated 4 out of 5 stars
Verified

Comfortable and well-made. I ordered several dresses for upcoming vacations and have yet to wear them all. The SoftlyZero™ Plush Backless Active Dresses fit great. I've had to alter the halter on the... See more

Rated 5 out of 5 stars
Verified

I have been a customer for a few years now. I really like the quality of the fabric, I like that I can choose from different colors. I love that customer service. The efficiency of delivery. I love H... See more

Rated 5 out of 5 stars
Verified

I had concerns about the payment that were satisfactorily resolved and upon receiving more jeans I was delighted, beautiful and of good quality, more than satisfied and happy. Only after buying them d... See more

Rated 5 out of 5 stars
Verified

I’m so impressed with Halara’s work pants! I bought a few pairs in different colors and they all fit perfectly. The quality is amazing, and the fabric feels so comfortable yet professional. They hold... See more

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Company details

  1. Ladies' clothes shop

Written by the company

Halara, meaning "stress free" in Greek, reinvents athleisure, where all communities are celebrated. Halara’s design philosophy centers around high-performance fabrics and flattering silhouettes that cater to all body types. By leveraging crowd-sourced feedback and trusted manufacturers, the brand offers a vast selection of affordable, yet premium-quality activewear for a diverse population. Halara strives to minimize environmental impact through conscious sourcing practices, with sustainability at its core. To ensure a seamless customer experience, the company offers 24/7 support and obsesses over consumer feedback. Embracing inclusivity, Halara empowers women to look and feel their best, whether working out or just enjoying their day.


Contact info

4.1

Great

TrustScore 4 out of 5

326K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars
Verified

Could be better

Ok, but I would like to exchange my item as it is the wrong size.
Not clear how to do this.??

14 October 2025
Halara logo

Reply from Halara

Dear Valued Customer,
We’re sorry to hear that the item didn’t fit as expected. We have assigned a service specialist to address the issue and have emailed you the details. Please check your inbox, including spam or junk folders, for our response. If you haven't received it yet, kindly reach out to service@cs.halara.com (mailto:service@cs.halara.com), and we'll be happy to assist you.

Rated 2 out of 5 stars
Verified

Return policy a joke

Shopping is fine to return a product for what ever reason is a joke will not shop again for that reason.

13 October 2025
Halara logo

Reply from Halara

Dear Valued Customer,
We’re sorry to hear that your return experience was not as smooth as expected. We strive to make the process as simple as possible We have assigned a service specialist to address the issue and have emailed you the details. Please check your inbox, including spam or junk folders, for our response. If you haven't received it yet, kindly reach out to service@cs.halara.com (mailto:service@cs.halara.com), and we'll be happy to assist you.

Rated 5 out of 5 stars
Verified

Using Halara

I have had many items from Halara now and have found them ideal! Both for price and quality! They have kept in touch with info about deliveries and arrived in perfect condition! I have now downloaded the app so I can check out their clothes regularly!

7 October 2025
Rated 4 out of 5 stars

Easy to contact customer service - email address change caused some doubts

I had to return some of the products, because they didn't fit. The products are of good quality, but the pants are too short for a female 180cm (in Dutch lengtemaat 34).

The return process was easy. You have to pay the return costs yourself, but Halara informs the customer about this clearly before ordering.

I hit one snag: in the information they gave me, they said to send the tracking number to service at thehalara.com. Thehalara.com is still listed as the website for this company. However it has changed to halara.com. I was afraid I got scammed at first, but this is not the case. When I logged in to my account at halara.com, the return info was the same as the instruction email address. Just the customer service email address didn't work anymore.

I contacted customer service through the chat on the website, and I was able to confirm my return and send the tracking info through there.

I'm writing this to inform people that thehalara.com is not a scammer, they just changed their domain name.

My return was not processed yet, so I cannot say anything about how they handled that yet.

16 October 2025
Unprompted review
Rated 2 out of 5 stars
Verified

Seems impossible to arrange a return

I have 1 pair of jeans from my order that I would like to return but having tried to start a returns request I’m just going around in circles which is frustrating, the process seems to prevent returns. Pleased with the other pair but would hesitate to order again due to the returns process.

7 October 2025
Halara logo

Reply from Halara

Dear Valued Customer,
We’re sorry to hear that your return experience was not as smooth as expected. We have assigned a service specialist to address the issue and have emailed you the details. Please check your inbox, including spam or junk folders, for our response. If you haven't received it yet, kindly reach out to service@cs.halara.com (mailto:service@cs.halara.com), and we'll be happy to assist you.

Rated 5 out of 5 stars
Verified

Love Halara

Love Halara. Shipping is super fast and everything I have bought from you is so comfortable. Get tons of compliments on all of my clothes.

14 October 2025
Rated 3 out of 5 stars
Verified

Clothes good delivery poor

Clothes feel good quality ordered two pair jeans good sizing, also one sports bra again liked however the delivery times were poor and updates not great.

13 October 2025
Halara logo

Reply from Halara

Dear Valued Customer,
We're happy to hear that you liked the items and found the quality to be good! That's great feedback regarding the jeans and sports bra.
However, we sincerely apologize that the delivery times were poor and the updates were not great. We understand that delays and a lack of communication are frustrating, and we are truly sorry for the inconvenience this caused.
We are actively working to improve our shipping logistics and notification process to ensure a smoother experience in the future.

Rated 3 out of 5 stars
Verified

Sizing smaller than expected

Sizing has come up smaller in the black than my other pairs, even though bought the same size, when compared side by side approx 5 cms difference. Will still wear but feel less comfy, which is why I buy these trousers for work as smart and wash well.

8 October 2025
Halara logo

Reply from Halara

Dear Valued Customer,
We truly appreciate your support, and we’re sorry to hear that the item didn’t fit as expected. We have assigned a service specialist to address the issue and have emailed you the details. Please check your inbox, including spam or junk folders, for our response. If you haven't received it yet, kindly reach out to service@cs.halara.com (mailto:service@cs.halara.com), and we'll be happy to assist you.

Rated 3 out of 5 stars
Verified

Great clothes wrong fit

Order two pairs of trousers which when they came were great comfortable great fit for a petite order done more of the same style different colour but still petite and straight legged received long wide leg trouser
Decided to return was told okay but I would need to pay the return post to Asia and it was not refundable
Went for the gift card option instead as I wasn’t paying out more trousers cost me £50
The dress I ordered was lovely but mid calf leg hung on the floor had to take a good six inches of it
Don’t get me wrong the clothes are comfortable but the sizing is off by a long shot it’s a good job I know how to alter things

6 October 2025
Halara logo

Reply from Halara

Dear Valued Customer,
We’re sorry to hear that your item did not arrive as expected. We strive to make the item as good as possible and appreciate your feedback.

Rated 2 out of 5 stars
Verified

Halara ‘help’ desk chat bot…

I received notification that my parcel was at the depot waiting to be delivered to my door.

A week later, no update, the website said to follow up with supplier in case there was an issue.

The Webchat bot that you talk to is pointless, slow, unhelpful, inaccurate and seemingly programmed to be patronising. If a person was ever involved in these chats - that is even worse…

6 October 2025
Halara logo

Reply from Halara

Dear Valued Customer,
We apologize for the delay in receiving your package, and we appreciate you bringing it to our attention. We have assigned a service specialist to address the issue and have emailed you the details. Please check your inbox, including spam or junk folders, for our response. If you haven't received it yet, kindly reach out to service@cs.halara.com (mailto:service@cs.halara.com), and we'll be happy to assist you.

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