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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection of quality products available at reasonable prices. Consumers highlight the efficient delivery service, with many receiving their orders promptly and within the expected timeframe. People also value the clear communication and tracking provided throughout the ordering and delivery process. Many reviewers express satisfaction with the product quality and accurate order fulfillment. The prices are competitive, often better than other retailers. The website is user-friendly and easy to navigate. However, some consumers have reported issues with order delays and inaccurate stock information, leading to frustration. Despite these occasional problems, the overall sentiment towards the company remains positive.

Based on these reviews

Rated 4 out of 5 stars

Delivery was reasonably fast. Packaging was damaged so the clothes had become a bit dirty. It was a pair of leather pants so no big issue. Maybe something to think about more robust packaging though,... See more

Company replied

Rated 4 out of 5 stars

Had a good experience with Motardinn. Clear communication on the shipments and delivered on time as promised. One minor issue..my motor shoes had a refurbished packaging without informing me. But the... See more

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Rated 5 out of 5 stars

Excellent quality products at affordable prices, prompt delivery to UK, taxes included (between 1 and 2 weeks, depending mostly on custom passage time). Good custom support when refund or exchanges a... See more

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Rated 5 out of 5 stars

I had never heard of this business before but their prices were very competitive. I took the plunge and decided to order from them. Wow what a great speedy service, a lot of companies in France do not... See more

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Rated 3 out of 5 stars

Ordered two items from the motorcycle section some body armor. which turned up within about 5 days and a pair of boots which I'm still waiting to receive 10 days later. And now they're are saying Est... See more

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Rated 5 out of 5 stars

This is the first time I have used Motardinn and it was really good . The helmet I bought was superb and a great price , the range of biker gear is refreshing there’s some cool gear on there so I hig... See more

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Rated 5 out of 5 stars

I had a very pleasant experience: my order arrived on time, I was informed about every step of the delivery process, payment was easy (although I have one suggestion for improvement here: the price a... See more

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Rated 5 out of 5 stars

I was able to find the back protection for bikers that I needed at its cheapest on Motardinn. I was supposed to leave a few days after ordering it on 25 July. I asked for it to be sent to a collection... See more

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Rated 5 out of 5 stars

If travelling in Spain these beacons are a must have and this company provides a a good beacon with a case at a reasonable cost

Company replied

Rated 5 out of 5 stars

I am in the UK and was concerned about my order being delayed or caught up with customs charges. I am happy to report my order was delivered quickly and without additional charges. Great service from... See more

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Rated 5 out of 5 stars

I ordered a navigation system. It was quickly delivered. Communication from start to finish was clear. You might be a bit overwhelmed by all the subsites (it's huge), but don't be discouraged :).... See more

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Rated 5 out of 5 stars

Delivered on the expected date. Regarding the item bought: Ear protection works very well, noises were drastically filtered. The turbulence noise in the helmet changed from a 'jet engine' soun... See more

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Rated 3 out of 5 stars

Made several orders (4). They weren't able to merge them even if they were not dispatched. The reason for making multiple orders was because the initial order contained products which were "with a de... See more

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Rated 3 out of 5 stars

I ordered different products already at this company. The item (carbon flip over helmet) was in stock with 48 hours delivery time. I am still waiting. The annoying thing is they give you a de... See more

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Rated 5 out of 5 stars

Klim Mojave Trousers: Order despatched very quickly and arrived in about a week. Most of the reviews I read said go down a size. Luckily I didn't. I normally take a 34 regular and ordered a 34 regul... See more

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Rated 5 out of 5 stars

Great service. ALPINESTARS J6 boots was exactly what I wanted and correct size but the main point is they were cheaper than anywhere else. Great communication and tracking for every step in the delive... See more

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Rated 5 out of 5 stars

Overall satisfaction. This was my first purchase and I will come back for sure. Great prices, fast and reliable delivery.

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Rated 5 out of 5 stars

Shipped and delivered very quickly. The item is exactly as it should be. The whole process from ordering to receiving (5 days to another country) was easy and fast. They keep you updated on the status... See more

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Rated 5 out of 5 stars

I received what expected in 8 days. Two days more than estimated before order but in line with information provided after order. Package received without any demage. Price is reasonable.

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Rated 5 out of 5 stars

Huge range of quality products at reasonable prices have used them many times now and have never had an issue with price or delivery. Highly recommend this online chain of stores.

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Rated 5 out of 5 stars

Very easy to order. Website’s self explanatory very quick on postage will definitely shop with again and would recommend 10/10 thank you

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Rated 5 out of 5 stars

Although my first order wells held up due to no stock of one item and I was not notified, when I emailed to seek an ETA I was then notified and resulted in me cancelling my order. I was reimbursed st... See more

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Rated 5 out of 5 stars

I have bought from Motardinn a couple of times now and find the app excellent. From buying to receiving is an all good experience and you can track your order every step of the way. Bearing in mind... See more

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Rated 5 out of 5 stars

I’ve used this company on a number of occasions and its different aspects. Every time, the experience has been excellent, perfect goods, delivered on time and no taxes, duties etc. Trust this comp... See more

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Rated 5 out of 5 stars

Great website for Motorcycle enthusiasts! I was looking for a very good disc brake lock and found the one I was searching for at motardInn for a good price. Delivery was very quick and I am completely... See more

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Rated 3 out of 5 stars

Excellent site, easy to find products and order. Delivery was delayed, about +2 days compared to promised date. Customer service was exceptional with quick response.

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Rated 5 out of 5 stars

The company, super! Everything worked out smooth. The product i bought, little disapointment. The HJC helmets sunvisor i not working properly. But thats not motardinns fault.

Company replied

Rated 3 out of 5 stars
Verified

Edit: I’ve edited the review from 1 star to 3 because in the end the package arrived (very late) but I think 1 star wasn’t fair for the whole thing. Company sells items without having stock. Your... See more

Company replied

Rated 5 out of 5 stars

Great service from the Motardinn team, product was exactly what I was after.Arrived within the specified time as well. 100% would purchase from them again. The price was extremelly competative.

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Rated 3 out of 5 stars

Ordered a motorcycle helmet. Received my order quickly. But unfortunately the visor color was wrong. Decided not to send it back, as I was going to order the second visor.

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Rated 5 out of 5 stars

Ordered a super seat compared to standard for sharp price. Delivered in 3 or 4 days to the netherlands

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Rated 5 out of 5 stars

Reasonable price and very fast delivery. Always supply without errors and items are well packaged.

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Rated 5 out of 5 stars

Looking for motorcycle jacket i found lot's of choices with great prices. I bought a macna jacket, paid with klarna and delivered to Greece in a week.

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Rated 5 out of 5 stars

An easy website to handle with great prices. Took about 10 days from order to delivery to my door and I live in north part of Sweden. I will order from Motardinn.com again.

Company replied

Rated 5 out of 5 stars

I love the product I bought from motardinn. I highly recommend this company

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Rated 5 out of 5 stars

I ordered a Shad motorcycle seat for my Yamaha Tmax in not more than 6 days (six days!!!) and arrived today! The price was special inexpensive and very reasonable, the packaging was OK, the product... See more

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Rated 3 out of 5 stars

Order placed on November 10th and arrived today, December 11th. The order was correct and the price was really competitive but is very slow. I will buy from them next time but I will be prepared to wa... See more

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Rated 3 out of 5 stars
Verified

Motardinn has a great selection of stock at very competative prices with a reasonable delivery price. But the only record of what you ordered is via an email confirmation! So if your order is waiting... See more

Rated 3 out of 5 stars
Verified

The gloves are a gift for my brothers birthday on the 27th february, and I'm sure there were 10 in stock when I opted to buy them on the 12th February, and according to he last email I received from t... See more

Rated 3 out of 5 stars
Verified

Everything is excellent but for some reason it stopped automatically sending you the shipping tracking number. You have to send an email to its Customer Service quoting your item number and then it wi... See more

Rated 3 out of 5 stars
Verified

A mixed bag. First, you will be hard pressed to beat the prices they offer. However, they partner with DHL and offer only 2 day international shipping that offsets this advantage. If your item is not... See more

Rated 5 out of 5 stars

Ordered a helmet and received it in Michigan, USA in a week. Only wish I knew I had to sign for delivery, took an extra day. Helmet was cheaper than Revzilla including DHL shipping from Spain.

Rated 5 out of 5 stars

I was a little sceptical at first but no issues at all. Products exactly as advertised, very well packaged and fast delivery with tracking. Didn't have to pay any import fees for what I'd ordered and... See more

Company replied

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Company details

  1. Motorcycle Equipment Store

Written by the company

Motardinn specialises in motorcycle accessories, gathering the finest quality products into one convenient and easy-to-use online shop. Motardinn’s product range features top quality goods from some of the sport’s best brands, all at affordable prices. The Motardinn team is made up of motorcycle riders, meaning that they can share their expertise and experience with the customer. The team can advise motorcyclists on the best products for their needs, while taking into account their ability and experience. From clothing and footwear to safety equipment, electronics and spare parts, Motardinn is able to ship its top-quality items to over 180 countries around the world with fast delivery times and a 30-day returns policy. Motardinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,500,000 legitimate products and over 10,500 trusted brands available. Shipping & secure payment! Visit us today at www.motardinn.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

It's the slowest process from ordering…

It's the slowest process from ordering to dispatch I have seen and then the postage takes forever. I can sometimes get delivery to Portugal next day from Amazon.es !! If you don't mind waiting an eternity for your order it's ok. I can get stuff sent from China faster!

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing first (and last) experience with Motardinn

⭐☆☆☆☆ Extremely disappointing first (and last) experience with Motardinn**

I’ve been a long-time RevZilla customer and have always had smooth, professional transactions. This was my first time ordering from **Motardinn**, and it has been nothing short of a nightmare.

The helmet I ordered was **delayed for several days** because it was out of stock — yet the website still allowed me to place the order. If an item isn’t available, customers shouldn’t be able to purchase it in the first place.

After days of follow-ups with the shipping company, I was told I had to **personally collect the package and pay AED 226 in duties**, even though Motardinn clearly states that prices include all taxes and duties. I attached proof of payment, but that didn’t help.

When the helmet finally arrived, it was damaged, poorly packaged, and clearly used — the box was battered, and the helmet showed signs of previous wear.

I reached out to Motardinn expecting a sincere resolution, but instead received a **generic, unhelpful response** telling me to go through a lengthy return process and upload photos via my account. No acknowledgment of the inconvenience, AND NO MENTION OF THE REFUND FOR CUSTOM DUTIES I HAD TO PAY AGAIN EVEN THOUGH THE SHIPPED PRICE INCLUDED IMPORPT DUTIES. no apology, and certainly no urgency to fix the issue.

For a company that claims to be professional, this experience was incredibly frustrating. I’ve requested a **full refund, reimbursement for the AED 226 customs charge, and compensation for the delay**, but so far, their customer service has been dismissive and robotic.

I will **never order from Motardinn again**, and I strongly advise others to think twice before doing so. Poor service, misleading information, and zero accountability

My Order Number was 62396434

13 October 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Dear Fawzan,

We are very sorry to hear that our service did not meet your expectations.

We would like to remind you that the experiences of our customers are very important to us, that's why we examined your case.

Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company.

That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties outside the EU (Switzerland, Norway etc.)

We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.

In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 AED on your invoice.

We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.

If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.

Best regards

Rated 5 out of 5 stars

Best price

Best price, fast delivery

7 October 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Good product

10 October 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Great helmet!

I was sceptical first, but all went good.
Good communication, Quick delivery, great helmet!

6 October 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a nice day!

Sincerely

Rated 1 out of 5 stars

Awful customer support

The helmet itself was decent — until the visor mount turned out to be a complete piece of junk. It detached mid-ride, putting me at risk. I reached out to the company, expecting accountability. Instead, I got silence and denial. They flat-out refused to replace the defective part.
I contacted them back in July. It’s now October, and I still haven’t received a single professional response. Not even a proper acknowledgment. The product might be okay, but the company behind it? Absolutely disgraceful. Their customer service is a joke — rude, dismissive, and utterly useless. They’re quick to take your money, but when their product fails, they vanish.
I will never recommend this brand again. If you value safety, respect, or basic decency, steer clear. This company treats customers like garbage once the sale is done.

22 April 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello Tuomas

We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience.

If you received the wrong item, you must submit a return request through your account.

Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.

As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.

Thank you very much.

Best regards

Rated 5 out of 5 stars

Wonderful and perfect 🤓

1 October 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Excellent quality products at…

Excellent quality products at affordable prices, prompt delivery to UK, taxes included (between 1 and 2 weeks, depending mostly on custom passage time).
Good custom support when refund or exchanges are needed.

21 September 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

Refund Not Processed 61926762

For my order number 61926762 it returned to motardinn without delivered to me. I’ve placed the order on 10 September. It returned to them on 15 September and i'm stil waiting the refund. How hard could it process this return. They are keep stalling me. Please figure this out ASAP.

2 October 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello Erkam,

We are very sorry to hear that our service did not meet your expectations.

Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.

Update:
A refund has just been issued, you will receive the corresponding amount within the next few days.
03/10/2025 09:56:31 - Abono Sin Material importe : 407.48 EUR

We have also taken your comments into account
and have forwarded them to the appropriate department to continue improving and enhancing the quality of our services.

We apologize for the inconvenience and any related issues.


Best regards

Rated 1 out of 5 stars

NEVER AGAIN

NEVER AGAIN
Order hat get a confirmation order waiting for delivery after week I get another confirmation order that's how they extended my delivery time lazy staff better to find somewhere else

2 October 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Dear Adrian,

Thank you very much for your review.

We are very sorry that you did not rate our service as meeting your expectations.

We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or because our inventory levels are based on those of our suppliers.

In this case, we can unfortunately only provide our customers with the delivery times provided by them (our suppliers).

Please note that you can always change your order, add items, or cancel your order at any time from your account if you no longer wish to wait for a product.

Otherwise, you will receive an email with the carrier's tracking number and invoice as soon as your order leaves our premises.

We have taken your comments into account and forwarded them to the relevant department to continuously improve and initiate measures to improve the quality of our services.

Please accept our apologies for any inconvenience.

Best regards

Rated 5 out of 5 stars

Just the job 👌👌

25 September 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

If travelling in Spain essential

If travelling in Spain these beacons are a must have and this company provides a a good beacon with a case at a reasonable cost

18 September 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Good price and fast service

24 September 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used Motardinn and it was really good . The helmet I bought was superb and a great price , the range of biker gear is refreshing there’s some cool gear on there so I highly recommend. Fast delivery time so I am well pleased. My new lid has the BM M stripes on so it’s v nice !! Thx to Motardinn
Regards Darren ,Belfast

22 September 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Dear,

Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.

Thanks and best regards,

Rated 5 out of 5 stars

I love the product I bought from…

I love the product I bought from motardinn. I highly recommend this company

28 September 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

Cant get the invoice of our order

26 September 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

As expected

As expected. Fast and right products.

22 September 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Great service and great selection of…

Great service and great selection of offers and gear

25 September 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Where is my money?

I ordered 3 motorcycle helmets. They arrived and unfortunately they either didn't fit or I didn't like how they looked. I sent all 3 bag immediately, with tags attached, dust bags and boxes in perfect condition.

A few weeks later I only receive a refund for 2 of them. No communication as to why the 3rd was not refunded. I had to send an email asking them to confirm. They then confirmed the third had arrived scratched but proceeded to provide no evidence initially. Only after complaining did photos get produced. Tag was still on the helmet, proving it never left my house and the box was in perfect condition. I asked if they could provide proof of quality assurance before it was despatched. Only options are I pay to have the helmet returned or 50% of the cost refunded. No further communication, case closed and I've had to contact them again to understand what is going on.

Have contacted my credit card company.

Will never use this company again. Beware.

24 September 2025
Unprompted review
Motardinn logo

Reply from Motardinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

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