Octipa Reviews 977

I liked the briefs they were surprisingly normal, both good quality and comfortable. My original size was not a good fit and my request for a bigger size was handled with very little fuss. I found th... See more

Jade, Octipa Service Client, has been responsive, processed the exchange for a different size, and communicated timeline for receiving the new order. Her assistance was greatly appreciated.

Great customer service when ordered items did not fit as expected.

Thank you, and we are so happy that Octipa is replacing the items that were unfortunately the wrong size. We are pleased to have this service, as well as to have it replaced complimentary. We were pl... See more

My original order was too small. When I inquired as to how to exchange them, I was pleasantly surprised with the response from Octipa, they took care of everything! I recommend ordering a size large... See more

On September 24 I placed an order for four pairs of shorts. While the package was in transit, I realized I had given the wrong size. I sent an email to Customer service telling them of the mistake. I... See more

My initial order was sent promptly. The problem was, the item was the completely wrong size. I ordered 3XL but was sent 3sm. Amazingly enough when I contacted Octipa they were prompt and efficien... See more

the product is great - first time I ordered I misjudged the size, and the staff at Octipa were most responsive and sent me replacements in the right size quickly. Love this product, love the team!

Great product. I have been looking for underwear with reusable pads. Disposal pads tend to move, during the day, so it is good to have a discreet fixed pad. I no longer have to hide my pad when I am... See more

Took too long for response. Sizing was difficult. I realized that zi made an error on 1st shipment. But they sent me wrong size 2nd time. Too much time in-between response

At first the product i received was way too small. It was promised that my correct size will be shipped to me within 6 working days. Only time will tell. I haven't tried the briefs that were delivered... See more

I had the pleasure of dealing with the team again, and as always, they were incredibly helpful and responded promptly. Products remain of the highest quality.

Octipa customer service was outstanding. Especially JADE, who went above and beyond the call of duty. She was very courteous and professional and very versed in her job. JADE is a great asset to he... See more

My order was wrong, as I meant to order XL Not XS. I made a few requests to make the change. Jade responded with a message saying that the order is to be corrected. Just waiting on the shipmen... See more

The service that I have received from Octipa has been above and beyond which is so refreshing. I wouldn’t hesitate to recommend this business.

When I received my order, I realized I'd ordered the wrong size, my mistake, but the team at Octipa sorted it out with no cost to me. I was very impressed with Jade in the customer service, thank you... See more

Fantastic customer service,when I ordered the wrong size boxer shorts all it took was a quick email and replacements in the correct size were on the way. Thinking these were still slightly small as I... See more

Reading the Instagram reviews I thought I’d try the briefs myself so sent in a small order. As promised they were impressive, comfortable and functional. So I made a second order half of which include... See more

Integrity This group delivers what they promise and do it promptly.i received my first order within a week of ordering it. And, when I asked for an exchange from a large size to an extra large they... See more

Octipa bends over backwards to satisfy their customers as was the case with me. My parcel got lost in transport and Octipa resent the order rather than make me wait any longer. Further, when the speci... See more

I needed a new size but was outside the exchange window due to illness in our family. I emailed and received an immediate response that Octipa would send the new size free of charge and asked that I... See more

I ordered the wrong size and experienced a problem .I informed Octipa and Jade offered good advice and subsequently sent a replacement in a smaller size with no charge This is an excellent product an... See more

The material is cheap and size does not fit description. Spent nearly $80 and can’t even use it. Exchange for a different size is not allowed even for unworn product. Buyer beware. Update 8/10/25:... See more

Briefs like these are hard to fit. When I received my order, the brief's didn't fit well. Octipa, and Jade de chez in particular... made the return process friendly, painless and discrete. They took i... See more

I bought three pairs of briefs from Octipa. It turns out they were a bit too small and because of my unique situation with the trajectory of my urine flow (swelling down below meant that my flow comes... See more

I had no trouble placing the original order and recieved it in good time. However I odered the wrong size. I contacted OCTIPA and changed the order. and told to return the first order and the new ord... See more

I have ordered this underwear 3 times. Through 2 traumatic experiences, I can confidently say that I trust this product with my life and will not use anything else. The service is excellent and after... See more

Jade at Octipa has gone above and beyond in providing me with customer service. I had ordered the wrong size of underwear for my husband. I was willing to return the unopened packages in exchange f... See more

I mixed up a message to change my order. Octipa checked what had happened and although the fault was mine for not providing the order number the the issue was resolved at no cost to me. I am grateful... See more

Prompt, polite customer service. Wrong size was ordered (my error) and replaced at no cost. No hassle. It's nice to see a company do what it promis... See more

What a pleasure to work with a company that is dedicated to customer service. A size issue was no problem for OCTPIA. It was probably my fault anyway. Reorder is in the works with the correct size. Th... See more

I received the Octipa product and it was too small. I emailed that I needed to return it and they quickly responded that not only would they send the next side, but I didn’t have to return the produc... See more

Over the years I have dealt with many companies instore and on line, I find Octipa to be one of the best, their customer service is second to none. I highly recommend this company.

Unfortunately, I ordered the wrong size shorts which was rectified without issue and arrived very quickly. Lovely efficient service and very happy with the product.

My interaction with OCTIPA has been outstanding. They have been responsive and have gone above and beyond to fill my order. I plan to order again in the future.

Great customer service, I ordered the wrong sizes and they fixed right away. The product is very good quality!

I ordered the wrong size customer support was great in handling the replacements. Very very satisfied. Great customer support

This company is the best, I worried about the order but it was great, thank you 😁

The sizing was a bit of a challenge. My suggestion is to order a size larger than normal. But comfortable to wear and customer service was exceptional. I would definitely recommend and plan to order m... See more

When I saw my other I got in touch with then and told Jada I ordered 6 size not the sw so she told me my order has all ready gone but when you get them get in touch with me and I will send you the rig... See more

Company agreed to correct my order without question.

Excellent followup Sorting out my order issue Really appreciated the contact Great Costumer service Keith

I ordered the wrong size. It took a few attempts before I was able to reach someone. Jade responded to say the exchange is in process and shipment should arrive soon. Thank you. I appreciate the... See more

I’ve explored four different incontinence boxer companies. I found my home with OTCIPA. The boxers are comfortable, provide excellent leak protection, and you can’t tell you’re wearing them at all.... See more