Finally! Courteous courier who READ the added instructions to find my address. These, with additional data were available from the Amazon site, but some couriers are too lazy &/or inept to bother read... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
It was fast and efficient, but should add more options to choose from to give a fit answer! Need a real person to chat, because the parcel is for a wedding, and could not move the dates for the parcel... See more
Polite delivery drivers but they have the wrong delivery Address every time amazon use your company. It usually takes 2 or 3 attempts to deliver package. So yesterday I wrote a message and drew a ma... See more
1) Might be nice to offer a possibility of choosing a more precise time for the delivery : 9 am- 10 pm is wide and difficult to manage. 2) might be nice to improve the dialogue between PAACK and the... See more
Edit: the package finally arrived, so I guess that’s a win. Concerning my review I would urge Pack to have 1. Proper customer service as they provide responses that aren’t helpful/aren’t tailored (s... See more
Company replied
Bad experience with my latest package from Amazon. On their first try (on a Sunday, one day earlier than what Amazon said) I wasn't home, and got a message saying they'd try again the next day. Well,... See more
Company replied
I was extremely disappointed and frustrated with the quality of Paack’s delivery service. On the first delivery attempt, the courier didn’t even ring the doorbell, despite calling my personal ph... See more
Company replied
Los conductores de Paack siempre han sido amables y corteses a pesar de las temperaturas diurnas de hasta 40 grados y de ser un domingo. SIEMPRE ENTREGAN CON UNA SONRISA. Paack delivery drivers hav... See more
Paack hasn't been able to find my address for an Amazon order several times. This is strange, because it has worked twice. I think it depends on the delivery driver. That's a shame. The customer ser... See more
Company replied
I didn’t receive my order yet because of the time of the delivery They tried always almost at 20 pm
Company replied
After a terrible next day service mess up by Amazon Spain which wasn’t successful… it was very nice indeed that the lovely Paack driver took the time and effort on delivery to shout hello and wait on... See more
Good and precise tracking details, good packaging and delivery. Reliable, after having already been delivered from their services by ordering clothing from H&M with good care. It is a pleasure to be t... See more
I live in Portugal and Paack appear to be new around here,. but Amazon seem to be using them more. My road (as are many in the Alentejo) is not signed. The first courier found my door (maybr because m... See more
The delivery was set up for yesterday, 10/22/2025. Package was not delivered. The issue, supposably, they had the wrong address. The address has been the same for all the previous packages delivere... See more
Company replied
The deliveries are much quicker than they say and after submitting my body details, the size they recommend on each item is mostly accurate. The zip bags are great quality too. The prices are brillian... See more
Our address is not easy to find. The driver went above and beyond to deliver the package on time, called several times and could not have been more helpful, efficient and kind. Seur's, on the other... See more
Our cats prefers their food we only find online which means we have a sole source. The previous purchase was plagued with delays until they change to paak as delivery provider and all the logistic we... See more
I've meanwhile received quite a few deliveries via Pack, and their drivers are always on time, reliable and friendly too. And so it was today. When I see that something I ordered will be delivered thr... See more
Hit or miss. It's 50:50 on whether I get my order on time. I’ve also just never received one. I always get an email, sometimes a text saying I’ll get a delivery in the next few days. Sometimes a call... See more
Company replied
Item delivered a day late. Customer services did respond promptly and politely however. Delivery driver rang to ask if he could leave my item at a restaurant close to my home, (3 minutes away) I decli... See more
Company replied
Made the delivery this week , was supposed to arrive next monday, arrived even faster. Considering im in a different country ordering the product for some friends and didn't even need to worry about... See more
I requested to change the address twice via the chatbot and the Postal Code is not changing to the correct one. This means the address and postal code don't match.
Company replied
I put my parents adress as I am not usually home during delivery times, but when the courier arrived they were not there. Nonetheless he called me and managed to deliver my package a little bit later... See more
No email from the courier that they had failed to deliver, only from Amazon. After much digging I found a picture of an entrance, they had taken somewhere saying they tried to deliver there (we are i... See more
Company replied
Couriers are representatives of the companies they deliver for PAACK did Amazon proud the package they delivered I ordered every month hopefully Paack will be delivering to me. Thank you very much x... See more
Needed a packed after another company failed to deliver. The product arrived after two days when this company make responsible. The delivery man contacted me to assure that I could receive it, and... See more
Last 2 deliveries ( was today ) Where perfect. The delivery man comes regulary to deliver parcels here and we like him very much. Very friendly and professional. This is a guy we are happy to offer a... See more
Items delivered on time and indeed early at times, all according to the information provided to me regarding the delivery of the said items. Courier pleasant smiley and friendly, appreciate a nice sm... See more
Very efficient delivery service. I only ordered my purchase less than 24 hours ago. Courier contacted me to confirm my address as I live in the Campo with no proper postal address. Sent him a addres... See more
Great service with great professionalism. The employee that handled me my parcel was not only very kind but very professional. He locked my my parcel in my mailbox thinking it would help me to find it... See more
The online service was fast but would appreciate a real person to help with the support to make it easier to communicate. I really like the tree planting campaign :)
You do not put the correct full address on package Why i do not know because on the information you send me the address is 100% correct but on the parcel 1 gull line is missing, it took 8 phone call... See more
Company replied
Our delivery man went above and beyond his duties!! He delivered to our home at 8:45pm because our delivery address was closed!! He called multiple times to be sure he could locate us!
Every time I have a package delivered by Paack they're pontual and perfect. I'm notified at time, the courrier is always nice and the package is delivered without any marks or transport failure. I jus... See more
Whenever I see Amazon send an order with Paack, there is at least a 50% chance the driver won't show up, or will mark it as missed even though they could have delivered it.
Company replied
I received my package 2 days earlier. The only thing what I would suggest is when they write a message to say they do not find the place…. Just call. Already a few times they could not deliver the... See more
The order wasn’t delivered to the address communicated in light of my absence. I promptly communicate some instructions for the deliver and I’m actually attending to receive the order following the in... See more
It was easy to transmit my information. I'm not giving the 5 stars yet because I don't know if the information will arrive to the destination
Very useful!
very good shipping company. I have already received two orders purchased on Amazon and they were delivered within 24 hours. They could just call the number on the order before delivery takes place. Bu... See more
Didn't phone me on the first attempt of delivery; that's why it failed. All right on the second attempt, the next day. Still, the broad hour window announced (from 9am to 10pm) is much too wide for o... See more
HUGO el conductor muy amable, siempre en tiempo, sin el puede ser muy mala pero no viene a mi casa pero es lejos de la carretera \Paack has always been great as long as HUGO does the deliveries, with... See more
14Aug25 1:12 pm EDST Toronto, Canada Good Afternoon! Paack.co Team Thank you very much for all your successful efforts. The service is absolutely excellent and is an easy process to use with Ama... See more
This was the most pleasant, and easiest delivery we ever had. We were so lucky with our courier, who called early morning to confirm our address, and then advised it, all was fine, and he had it! T... See more
great wonderful they did a great job
We were given a date for delivery of a package. We changed a hospital appointment, so we would be at home NO DELIVERY, NO TELEPHONE NUMBER TO CONTACT CUSTOMER SERVICES, NO FORM TO COMPLET... See more
Company replied
First time with this company, and everything went great! Very fast delivery, plus they kept me informed via email throughout the entire process. I will definitely use them again when I have the opport... See more
The answer to me question way very satisfyng
I am very happy with the delivery service offered by Paack. I was notified at every stage of the delivery and the delivery man sent me a friendly text message to let me know that he had left the pac... See more
Company details
Written by the company
Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.
Contact info
Spain
- paack.co
3.8
Great
119K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
Chat bot looks efficient but I…
Chat bot looks efficient but I scheduled my order to be received in December 11th and all parcels were moved to a sunday and a national holiday when the company is closed. I chose the company's address to facilitate the delivery
9 December 2025
Unprompted review
Address change
I had to change the address of the delivery...I found a chatbot very "clever", clear and efficient. I'm satisfied!
10 December 2025
Unprompted review
Terrible Services
I live in small hamlet south of Almodôvar (Portugal), about 25km.
I was waiting for a very urgent parcel with food for a poorly animal.
For 3 days the drive kept sending me end of day emails saying they try to deliver but couldn't find me. Pure lies...
On the 4th day the "lady" driver actually called me asking if I wanted to pick up my parcel from Almodôvar, I explained her I couldn't because I was working, I also told her the urgency of the parcel and try to reason with her that I had payed for the parcel to be delivered at my door.
What did she do?? Well, she send the parcel back to sender.
Thank you so much Paack for the great service you and your collaborators provide.
No call center, not even a direct email to actually talk to someone that could be helpful.
My advice to you is, if you have an option to choose a different delivery company, go for it, don't think twice. If they are the only option, go and buy with a different company that uses a more reliable delivery company.
20 November 2025
Unprompted review
I still do not have my package after a…
I still do not have my package after a week. There are no other information other than “at distribution centre” and then using their AI chat, they say it is a logistics issue and to come back tomorrow. It has been a week, and nothing. The same message. No email responses either. I keep contacting the retailer and they also keep saying to check back every 48 hours. What a joke!
9 December 2025
Unprompted review
Waited in my house for 3 days in a row…
Waited in my house for 3 days in a row on a delivery. First day they said they couldn’t find my house. I called their office - no answer. I emailed twice - no reply. On the 3rd failed attempt, they eventually returned the package to the seller on Amazon. They even had my mobile number and never called me. Absolutely shocking company
9 December 2025
Unprompted review
Horrible
Horrible, everytime. I had to request specifically a different messenger service for a recurring order from my petshop, as EVERY time, literally, every single time, there was a problem. To name a few: broken boxes (taped shut to 'mask' the damage to the boxes). E-mails with "it'll be there in the next couple of days", so try and stay home for 'a couple of days'. When for once I wasn't home, because, murphy's law, they just returned to sender. No second chances with these guys, and this happend multiple times. Or just didn't ring, and claimed I wasn't home, while I was. For being consistent in their failures, they receive a 10/10, because they don't fail to dissapoint. DHL, GLS, MRW and even local Correos do a better job, and they have their hickups too.
1 December 2025
Unprompted review
Worst delivery company ever!!!!
Paack have lost a total of 4x parcels that were due to be delivered to us. The same process seems to happen each time - I receive an email to say our address is updated (which we never asked for) and it's always wrong. Another email comes to say the order is out for delivery, then another one to say it is being delayed then radio silence. Whenever I check the tracking it says out for delivery but that has been the case for several weeks. The responses that come from their customer service team via email are so vague. I'm starting to wonder if this company is some sort of scam?! Avoid at all costs!!!!!
8 December 2025
Unprompted review
Idiots
Why does Amazon use these lying clowns ... they never deliver on time if ever and use every pathetic excuse they can to pass the blame onto the customer. Useless idiots
7 December 2025
Unprompted review
Even 1 star is too much
Even 1 star is too much. This company is one big scam. I have three Amazon packages that are supposed to be delivered. During the first two attempts by Paack to deliver the order, I received an email saying that my address was incorrect and that they couldn’t reach me by phone. After giving them my mobile number and sending my GPS location, I still didn’t receive a call, and I was told once again that I wasn’t home, so they couldn’t deliver my packages.
They supposedly tried on three different days, and according to them, I wasn’t home on any of those days. I was literally standing outside at my front door when I received an email from them saying they tried to deliver the package but I wasn’t home. A complete scam. DHL, GLS, CTT, and DPD can always find my address without any issues.
Paack is now sending my orders back to Amazon. I don’t think Amazon will receive them, and I suspect our order has been stolen by the couriers. I contacted Amazon and informed them of my suspicions, and they will open an investigation into this company. I have tried several times to contact Paack through a contact form and email and only received one response. And that was: “We have given your phone number and GPS to the couriers, and there’s nothing more we can do if they don’t call you.” WTF?
5 December 2025
Unprompted review
The worst ever delivery experience
The worst ever delivery experience. Claimed attempted but not. Chat totally unhelpful, lying about everything. Tracker actually wrong, and then in conflict with what the agent said.
I shall be deleting my amazon account if they decide to use these incompetents who I wouldn't trust to lick a stamp.
I hope their senior management ends up like the marketing division of the Sirius cybernetics corporation
5 December 2025
Unprompted review
Ordered on the 27th November (Thursday)…
Ordered on the 27th November (Thursday) from Amazon, with indication of delivery on the 2nd December.
Since the delivery date was on a Tuesday, ask for delivery to my company's address, since no one would be at home.
On saturday 29th received, received mail giving the good news that delivery would be done in that very same day... saturday... company was closed.
On the 29th, Amazon sent an email reporting that Paack had a problem and delivery was not possible but would retry... and advising to contact Paack, but i had no contact email or phone.
Ended up replying on the mail received.
On the 2nd finally got a message from Paack indicating they had created a ticket.
1h later received a mail indicating " The postal code 4470-605 is experiencing a logistical delay due to increased volume during this time of year. We cannot confirm an exact delivery date, but our team is working to ensure your order arrives within 72 hours."
Today, 5th of December, the delivery was not yet made.
The item ordered was a secret santa gift for a party on the 5th of December.... and therefore failed its purpose
I ordered something that reported a delivery date on the 2nd. Party was on the 5th.
Paack failed to honor its commitment, provides no commited ETA and worse of all, does not even have a phone line one can call to follow up in person.
Acts witout any shred of accountability and protected from the frustration of its customers.
I will never use them again and strongly suggest to keep away from this company.
Unless you accept that being surprised by December having a peak on transit volume is a decent argument....
KEEP AWAY AND SPREAD THE WORD!!
5 December 2025
Unprompted review
The order wasn’t delivered at the right time
The order wasn’t delivered to the address communicated in light of my absence. I promptly communicate some instructions for the deliver and I’m actually attending to receive the order following the instructions sent.
5 December 2025
Unprompted review
great wonderful they did a great job
5 December 2025
Unprompted review
Extremely Poor Delivery Service and No Customer Support
On December 2nd, I was notified that my delivery attempt failed at 19:23, even though the delivery address is a business that closes at 20:00. I was told the delivery would be retried on December 3rd, but today is December 5th and I have received no updates.
I called the customer support number several times, but regardless of the option I selected, the call was disconnected because no agents were available.
I needed this order for a trip tomorrow, December 6th, and now I won’t have it. This is unacceptable and extremely frustrating.
2 December 2025
Unprompted review
This must be the worst delivery company…
This must be the worst delivery company in the entire world. They don't delivery on time, on day, not even on week. The amount of complains is absurd. I can't compreend how major retail companies work with this Paack guys. No phone to call to, no one to complain, your only option is to wait and cross your fingers.
5 December 2025
Unprompted review
The worst
The worst! I have never ever had to wait for a package to arrive so long! The package arrived in Spain like 2 weeks ago and has been with Paack for all that time. Their tracking says the package is in their facility, but nothing after that has happened. Their chatbot is not helpful at all.
5 December 2025
Unprompted review
Reply from Paack
Hello,
Thank you for sharing your feedback.
We take your comments very seriously and apologize for the delay in the delivery of your order. We fully understand the importance of ensuring timely deliveries.
We are actively working to improve delivery times and driver availability. Delays can be caused by several factors, including:
A high volume of orders
System errors
Delays in receiving the parcel from the seller
Please be assured that we will take the necessary steps to resolve this situation and improve your experience in the future.
Best regards,
The Paack Team
Scam delivery attempt
They always pretend to try to deliver, even if I have a doorman that gets all packages and I was home…. It happened 3 times. Never try to deliver and just pretend. Scam company
4 December 2025
Unprompted review
The answer to me question way very…
The answer to me question way very satisfyng
4 December 2025
Unprompted review
Problems with the delivery
I didn’t receive my order yet because of the time of the delivery
They tried always almost at 20 pm
4 December 2025
Unprompted review
Reply from Paack
Hola,
Nos disculpamos por la experiencia negativa que tuviste con nuestra reciente entrega.
Entiendo lo frustrante que debe haber sido para ti la experiencia con nuestro servicio y me disculpo sinceramente por los inconvenientes que has tenido que enfrentar. Quiero asegurarte que tomamos en serio cada una de tus críticas y que ya estamos trabajando para mejorar la situación.
Estamos profundamente apenados por tu experiencia con nuestros repartidores. Nunca es nuestra intención que nuestros clientes se sientan descuidados o ignorados.
Te pido sinceramente disculpas por el malestar y la insatisfacción que has sentido. Tus comentarios son extremadamente valiosos para nosotros y nos ayudan a identificar los problemas y encontrar mejores soluciones.
Te aseguro que tomaremos las medidas necesarias para resolver estos problemas y para brindarte un mejor servicio en el futuro. Haremos todo lo posible para superar tus expectativas y restablecer tu confianza en nuestros servicios.
Un saludo
Equipo Paack
do not use their services
do not use their services. worst company. they mark you package as delivered when they never bring it.
4 December 2025
Unprompted review
Reply from Paack
Hola,
Nos disculpamos por la experiencia negativa que tuviste con nuestra reciente entrega.
Entiendo lo frustrante que debe haber sido para ti la experiencia con nuestro servicio y me disculpo sinceramente por los inconvenientes que has tenido que enfrentar. Quiero asegurarte que tomamos en serio cada una de tus críticas y que ya estamos trabajando para mejorar la situación.
Estamos profundamente apenados por tu experiencia con nuestros repartidores. Nunca es nuestra intención que nuestros clientes se sientan descuidados o ignorados.
Te pido sinceramente disculpas por el malestar y la insatisfacción que has sentido. Tus comentarios son extremadamente valiosos para nosotros y nos ayudan a identificar los problemas y encontrar mejores soluciones.
Te aseguro que tomaremos las medidas necesarias para resolver estos problemas y para brindarte un mejor servicio en el futuro. Haremos todo lo posible para superar tus expectativas y restablecer tu confianza en nuestros servicios.
Un saludo
Equipo Paack
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