Saint and Sofia Reviews 19,408

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the comfortable fit and stylish designs. Consumers appreciate the attention to detail in packaging and the swift delivery service. People also highlight positive in-store experiences, mentioning the helpfulness and friendliness of the staff. Consumers express satisfaction with the ordering process and the ease of returns. Reviewers find the products to be true to size and appreciate the variety of styles available. People value the company's ethos and commitment to quality, with many stating they intend to make future purchases.

Based on these reviews

Rated 5 out of 5 stars

After following you online I visited your Covent Garden store which was top of my list for my shopping trip to London. I had a fantastic visit and received advice and the level of service by your won... See more

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Rated 5 out of 5 stars

Always find it hard ordering for the first time with a new company. What are the sizes like? Will it suit me as my age? Well the dress I bought is completely bang on size (10). Then the quality an... See more

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Rated 5 out of 5 stars

Fast delivery and beautifully packaged. Love the trousers and the whole ethos of the Company. My new go-to for quality clothing.

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Rated 5 out of 5 stars

The shop in London is beautiful and the lady who served me was really lovely and helpful. I bought a pair of trousers and am sooo happy with them! Will be returning again or ordering online next time.... See more

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Rated 4 out of 5 stars

Order arrived promptly. Clothes are beautifully packaged in cardboard box. Good to see an environmentally aware Company limiting plastic bag use. Quality comfy styles, but I think they are a little on... See more

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Rated 4 out of 5 stars

Lovely company, packaging is good and presentation in individual sealable bags. unfortunately I will only be keeping one of the items (there were 2). It was unlikely i would have kept both but I mi... See more

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Rated 4 out of 5 stars

Good apart from the reruns glitch I wanted to exchange my size 14 for a 12 and your website would only offer me a 6 !! But I managed to speak to a very helpful Lady in your customer support departme... See more

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Rated 5 out of 5 stars

Boots arrived , leather gorgeous infact the boots are gorgeous, sadly there a gift so cannot try them on but will be ordering in my size as soon as stock becomes available .

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Rated 5 out of 5 stars

Love the Apartment trousers, received a khaki pair and thrilled with them. This is my 2nd pair, having previously purchased them in navy. Swift delivery and beautifully packaged. Received a 10% dis... See more

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Rated 5 out of 5 stars

Ordered the Runway pant - what can I say exactly as described - so comfortable, but way dressier than a legging. Quality is fab - nice waistband for a an extra bit of tummy control if needed, delivere... See more

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Rated 5 out of 5 stars

Ordered a long, Raspberry coloured dress, the quality was superb, super soft and comfy. I’m able to dress it up or down, They have lots of different colours so will be ordering again. Arrived in 2 wor... See more

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Rated 5 out of 5 stars

Thank you , I liked everything I ordered, It was expensive but worth it. Very accurate with the sizing. I wish you had more in your catalog . will recommend your company. Deborah

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Rated 5 out of 5 stars

I hesitated before placing this order as the clothes are more expensive than I usually buy. However, I liked the ethos of the company and dislike fast fashion so I decided that if these are of the qu... See more

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Rated 5 out of 5 stars

Probably the most comfortable boot I have ever tried on and bought. I wore them instantly for a whole weekend without event having to do the "wearning in stage". Honestly the leather is so comfort... See more

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Rated 3 out of 5 stars

Imagine my surprise as a Canadian to be charged a massive import duty when purchasing from a UK brand. We can thank the US government for the tariffs but I thought I was buying from the UK. I like man... See more

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Rated 4 out of 5 stars

I haven’t given 5 stars as delivery was slower than expected. Dress is lovely more money than I usually spend but I am Looking forward to wearing it on holiday.

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Rated 5 out of 5 stars

Fabulous jumper. Absolutely delighted with my purchase. It's so soft and cosy. I'm really looking forward to wearing it. Colours I've never considered before. Very comfortable

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Rated 5 out of 5 stars

Went into the store in Monmouth Street London as I saw something I liked in the window. The sales assistants were super helpful and very friendly advising what suited me and helping with different siz... See more

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Rated 5 out of 5 stars

Had a wonderful in-store personal shopping experience. The store was spacious and well laid out, the staff were knowledgeable, helpful and no pressure on purchasing items. They really took their time... See more

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Rated 5 out of 5 stars

Easy to use website, I love the Apartment Pants (third pair I’ve bought over many years - I still wear the first pair I bought), they arrived quickly and beautifully packaged.

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Rated 5 out of 5 stars

Ordered the black apartment pants. Arrived quickly, well packaged and nice presentation. As for the pants themselves - I love them!! They are smart enough for work, and casual enough for evenings out.... See more

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Rated 5 out of 5 stars

Dress came neatly wrapped and is exactly what I was hoping for. Absolutely lovely fit, just need to have it taken up a little bit because I’m 5ft 1” which I knew I would have to do. I have gone on to... See more

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Rated 5 out of 5 stars

I saw the Soho bag online but wanted to see it in person so went to the store in London. The bag was lovely and the young man in store was so friendly and helpful to me-it was a very pleasant shopping... See more

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Rated 4 out of 5 stars

Great selection of different styles of the same item. When I find something I like, I'm hooked so I love that I can get the same thing in a range of different colours and patterns. High quality materi... See more

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Rated 5 out of 5 stars

Great in-store experience. If you happen to be in London, definitely worth the trip. It was nice to be able to try a bunch of things on. I was pretty much the same size in everything I tried on, which... See more

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Rated 5 out of 5 stars

My first time purchase from Saint and Sofia and I wasn’t disappointed! My shoes are amazing quality, very comfy to wear and look beautiful. I was advised to size up and this was good advice they... See more

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Rated 4 out of 5 stars

Great product and service with eco packaging. The price is quite high but the quality is decent so I'm hoping the item will last

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Rated 4 out of 5 stars

Being vertically challenged, I do wish you would offer the short length across your range of trousers. Other than that, happy with the service, quality etc.

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Rated 5 out of 5 stars

Order arrived quickly and returns made easy! Had to wait a bit for a refund but happy with my overall experience. Especially pleasing that you do different trouser lengths

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Rated 5 out of 5 stars

Delivery was on time. Garment well packed. Trousers fit beautifully. I’m 5’6” size 12 bordering on 10. Got the size 10. Lovely fabric. Haven’t actually worn them yet, the weather’s been too hot.

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Rated 5 out of 5 stars

I found this store via a instagram account ifollow. Had a peek, was impressed and brought 2 tops The fit was great for me as acurvy women. Longish in the body Fits well across the bust area Th... See more

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Rated 5 out of 5 stars

Gorgeous quilted bag. Just the right size and super stylish. Speedy delivery and beautifully packaged - could not be happier! Thank you S&S.

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Rated 5 out of 5 stars

Good, clear web site. Easy ordering and quick delivery. Well packed and exactly as described and pictured. Good fit so very happy with my purchase.

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Rated 5 out of 5 stars

I absolutely love my jacket. I wanted it last year but they’d sold out. It fits perfectly and looks fantastic. Quality material and design.

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Rated 5 out of 5 stars

Easy shopping experience. I loved the skirt as soon as I saw it. Great quality. It’s a bit long so having it shortened. I’m sure I will get lots of wear out of it. Thanks S & S.

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Rated 5 out of 5 stars

Great communication about delivery. Order came amazingly packed and in eco packaging. And most importantly the sizing of products is spot on!

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Rated 5 out of 5 stars

Easy to order, efficient service, lovely dress, true to size and I’m delighted.

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Rated 5 out of 5 stars

The colour is perfect. I have lined my drawer with your lovely paper and put all of my long sleeved tops in it ready for autumnal layering. X

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Rated 5 out of 5 stars

My Renee Contrast Long Sleeved Dress is absolutely beautiful, true to size and very flattering. I love the Autumn colours too.

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Rated 5 out of 5 stars

Well packed and great presentation in the parcel, very comfy and perfect fit trousers. Quick delivery, good communication. All good!

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Rated 5 out of 5 stars

Excellent product, beautifully packaged and delivered quickly. Spot on in every respect. Thank you.

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Rated 4 out of 5 stars

A lovely dress. However it was very long on my 5.4 frame! Had to shorten it to make it wearable. Would have appreciated a petit version. Other than that it fitted really well

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Rated 5 out of 5 stars

Lovely wearable garments at a fair price point. Excellent customer service.

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Rated 5 out of 5 stars

Everything from ordering, quality of the clothing,how it was packed and the speed it arrived thankyou.

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Rated 5 out of 5 stars

All good here. My order arrived really quickly and the items are just beautiful: very stylish….

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Rated 5 out of 5 stars

Fantastic service. And excellent quality. I will buy again from you. Thank you.

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Rated 4 out of 5 stars

Order arrived quickly and safely. Good customer service information about status of order. 👍

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Rated 5 out of 5 stars

Lovely trousers - a little bigger than I thought so may try to get a smaller size. Well made and look good on!

Company replied

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Company details

  1. Clothing Shop
  2. Fashion accessories shop
  3. Fashion designer
  4. Ladies' clothes shop

Written by the company

Saint and Sofia creates fashion and accessories that are fair and sustainable. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. Each month we introduce a considered edit of new, on trend styles. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. We’ve been featured in Stylist, Harpers Bazaar, Vogue, The Times, Daily Mail, the Financial Times and others. We have partnerships to support the work of The Prince's Trust, The Natural History Museum, Central St. Martins and Trees for Cities.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Excellent customer service!!

Excellent customer service
There was a small stain on the jacket of my initial order, I complained and immediately got sent a voucher for the same amount to purchase something else. Super responsive and generous.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Very happy Experience with Saint-Sofia

Very happy Experience with Saint-Sofia, packaging was perfect time was perfect..
Love this label and my dress fits so well sizing is correct always.

13 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Patricia

Thank you so much for your 5 star review.

We are so glad to hear you had a great overall experience.

Cheers,
Stacey

Rated 4 out of 5 stars

Love the pin stripe jacket.

13 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Dianna

Thank you for leaving us a review.

We really appreciate you taking the time.

Kind regards,
Stacey

Rated 5 out of 5 stars

Wonderful quality boots

Wonderful quality boots, very soft yet sturdy. True to size and comfortable from first wear.
Fast delivery, would recommend.

16 October 2025
Unprompted review
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Reply from Saint and Sofia

Hello Cressida

Thank you so much for your great review.

We are happy to hear you are enjoying the boots!

Please shop with us again soon.

Cheers,
Stacey

Rated 5 out of 5 stars

Beautiful products

I have looked at Saint and Sofia's website many times but I have only just started to purchase their clothes. I now wish I had started earlier!! Absolutely love their products! Beautiful quality at a very reasonable price.

15 October 2025
Unprompted review
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Reply from Saint and Sofia

Hi Anneli

Thank you for your 5 star review.

We are happy to hear you are enjoying your purchase.

Please shop with us again soon.

Cheers,
Stacey

Rated 5 out of 5 stars

The sweater is just as I expected

The sweater is just as I expected. It is perfect to layer and keep warm.

16 October 2025
Unprompted review
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Reply from Saint and Sofia

Hi Kathy

Thank you for your review.

We hope you enjoy your sweater :)

Cheers,
Stacey

Rated 5 out of 5 stars

High quality products and great…

High quality products and great customer service. Can’t wait to wear my pieces.

16 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

HI Anna

Thank you for your 5 star review.

We appreciate you taking the time to leave us great feedback.

Cheers,
Stacey

Rated 5 out of 5 stars

I had an issue that was resolved very…

I had an issue that was resolved very quickly. The customer service is great as well as the clothing they sell.

7 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Kathleen

Thank you so much for your review.

We are happy to hear you had a great experience.

Have a great rest of your week.

Cheers,
Stacey

Rated 5 out of 5 stars

Good quality

Good quality, fast service

10 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

HI Sylvia

Thank you for leaving us a review.

We appreciate you taking the time.

Cheers,

Stacey

Rated 1 out of 5 stars

ZERO stars

0 stars for having unsubscribed what feels like a million times from their newsletter, having sent them at least 3 emails about it, having got assurances that I am now permanently removed from all their lists...and every 6 months or so, I start getting marketing emails from them on a DAILY basis...
I am now looking into building a formal case against them with my work's attorneys (they are unlucky I work with intellectual property) and will hopefully stop them from harassing me and other people ever again.

Beware: a lot of the 5 star reviews in here come from the same names...

6 October 2025
Unprompted review
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Reply from Saint and Sofia

Hello Rebecca,

We are very sorry to hear despite your repeated efforts to unsubscribe you've continued to receive communications from us. This is not the standard we hold ourselves to, and we take your concerns seriously.

We've identified the issue and resolved this internally, our customer care team have reached out to you to confirm the removal of your information from our databases.

Have a nice day.

Rosie
Saint and Sofia Customer Care

Rated 1 out of 5 stars

Unwanted e-mail marketing

I have never bought anything from this company. I believe they have some connection to Zaggora. I have tried to unsubscribe many times now and they keep sending me e-mails. In August, I reached out to them by e-mail and was reassured by Rosie that I will not be receiving any further marketing and that they will delete my data. Couple of months later they restarted sending their marketing e-mails on a daily basis and sometimes multiple times a day! I gave them at least 10 opportunities to unsubscribe me and delete my data, but they are not having it. Very disappointing and annoying. They are not doing their brand a good service by this.

Update: In addition to a continued spammy e-mail marketing, I have now received Trustpilot e-mail about providing my personal details because Saint and Sofia asked for it, otherwise my review may be taken down... No, you don't get any more of my personal details, because you shouldn't be having them in the first place. You can check e-mail exchanges I had with Rosie - latest being 14 August at 12:27 when she has confirmed that my details will be deleted by the 24 August 2025.

Given that there are other comments about your unwanted marketing e-mails means that you have a wider problem, which seems strategic rather than a matter of a technical problem.

Anyone else having this problem, I suggest complaining to the Information Commissioner's Office if you are in the UK or the relevant Data Protection Authority if you are in any of the EU countries.

11 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello,

We're very sorry to hear about your experience and truly appreciate you taking the time to share it.

We understand how frustrating it must be to continue receiving unwanted emails after multiple unsubscribe requests, and we sincerely apologise for the inconvenience and distress this has caused.

We have since identified the issue and would really like to assist you further with this, we have requested further information from yourself but did not receive a response.

Please reach out to our customer care team care@saintandsofia.com.

GDPR compliance is something we take extremely seriously. Please rest assured that this is not reflective of the experience we aim to provide.

Rosie
Saint and Sofia Customer Care

Rated 1 out of 5 stars

Overpriced clothes and spam emails

Overpriced clothes that look cheap after a few wears. Inconsistent pricing. They got my orders wrong more than once. To top it all off, they keep sending me promotional emails. I keep unsubscribing, and after a few months, they start emailing me again. Today I got yet another email, unbelievable.

11 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello Mary,

Thank you for taking the time to provide your honest feedback.

We’re truly sorry to hear about your experience and understand how frustrating this must have been. Please rest assured that we take GDPR compliance very seriously. Following a thorough review of our systems, we’ve identified the issue and have taken steps to ensure it doesn’t happen again.

Your information has now been fully removed from our databases, and our customer care team has contacted you directly to confirm this and to address the issues you've experienced with your earlier orders.

Have a nice day.

Rosie
Saint and Sofia Customer Care

Rated 5 out of 5 stars

Wearable fashion

Lovely wearable garments at a fair price point.
Excellent customer service.

9 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello Roisin,

Thank you taking the time to share your feedback with us.

We are so pleased to hear your experience with our customer service team met the standards we pride ourselves on.

Have a lovely day.

Rosie
Saint and Sofia Customer Care

Rated 4 out of 5 stars

Order arrived quickly and safely

Order arrived quickly and safely. Good customer service information about status of order. 👍

1 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Lucy

Thank you so much for your review.

We appreciate you taking the time.

Cheers,
Stacey

Rated 4 out of 5 stars

Great product and service with eco…

Great product and service with eco packaging. The price is quite high but the quality is decent so I'm hoping the item will last

8 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Sara

Thank you for sharing your feedback.

We truly appreciate you taking the time.

Kind regards,
Stacey

Rated 5 out of 5 stars

Easy system

Easy system, good communication, beautiful packaging all eco, fabulous clothes.

3 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Gillian

Thank you for your review.

We are happy to hear you had a great experience.

Cheers,
Stacey

Rated 5 out of 5 stars

Fast delivery and beautifully packaged

Fast delivery and beautifully packaged. Love the trousers and the whole ethos of the Company. My new go-to for quality clothing.

8 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Susie

Thank you for your 5 star review.

We do hope you enjoy your clothing purchase, and hope for you to shop with us again soon.

Cheers,
Stacey

Rated 5 out of 5 stars

Fab skirt

Easy shopping experience. I loved the skirt as soon as I saw it. Great quality. It’s a bit long so having it shortened. I’m sure I will get lots of wear out of it. Thanks S & S.

25 September 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello

Thank you for taking the time to leave us a review.

We hope you enjoy your skirt :)

Cheers,
Stacey

Rated 5 out of 5 stars

Easy ordering

Easy ordering, Quick delivery, dress is great 👍

3 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello Wendy,

Thank you so much for your 5* review!

Have a lovely day.

Rosie
Saint and Sofia Customer Care

Rated 1 out of 5 stars

Terrible customer service

This is my first time purchasing from this company and their customer service is terrible - they sent the wrong size, then refused to refund it on the basis that it was returned 17 days after receipt rather than 14. Most companies have a 28 day return policy - no where in their communiciations did they highlight their return policy was 14 - and they sent the wrong size which was their fault.

4 October 2025
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello George,

Thank you for taking the time to share your feedback with us.

We're very sorry to hear that you've received an incorrect item. If this is the case, we’d be happy to make an exception for a return, as we understand this issue was not your fault.

To help us look into this further, we kindly ask that you contact our Customer Care team at care@saintandsofia.com with the relevant details.

We look forward to hearing from you.

Rosie
Saint and Sofia Customer Care

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