After following you online I visited your Covent Garden store which was top of my list for my shopping trip to London. I had a fantastic visit and received advice and the level of service by your won... See more
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Saint and Sofia creates fashion and accessories that are fair and sustainable. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. Each month we introduce a considered edit of new, on trend styles. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. We’ve been featured in Stylist, Harpers Bazaar, Vogue, The Times, Daily Mail, the Financial Times and others. We have partnerships to support the work of The Prince's Trust, The Natural History Museum, Central St. Martins and Trees for Cities.
Tower Bridge Road, SE1 2UP, Southbank, London, United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
Excellent customer service
There was a small stain on the jacket of my initial order, I complained and immediately got sent a voucher for the same amount to purchase something else. Super responsive and generous.
Very happy Experience with Saint-Sofia, packaging was perfect time was perfect..
Love this label and my dress fits so well sizing is correct always.
Reply from Saint and Sofia
Wonderful quality boots, very soft yet sturdy. True to size and comfortable from first wear.
Fast delivery, would recommend.
Reply from Saint and Sofia
I have looked at Saint and Sofia's website many times but I have only just started to purchase their clothes. I now wish I had started earlier!! Absolutely love their products! Beautiful quality at a very reasonable price.
Reply from Saint and Sofia
The sweater is just as I expected. It is perfect to layer and keep warm.
Reply from Saint and Sofia
High quality products and great customer service. Can’t wait to wear my pieces.
Reply from Saint and Sofia
I had an issue that was resolved very quickly. The customer service is great as well as the clothing they sell.
Reply from Saint and Sofia
0 stars for having unsubscribed what feels like a million times from their newsletter, having sent them at least 3 emails about it, having got assurances that I am now permanently removed from all their lists...and every 6 months or so, I start getting marketing emails from them on a DAILY basis...
I am now looking into building a formal case against them with my work's attorneys (they are unlucky I work with intellectual property) and will hopefully stop them from harassing me and other people ever again.
Beware: a lot of the 5 star reviews in here come from the same names...
Reply from Saint and Sofia
I have never bought anything from this company. I believe they have some connection to Zaggora. I have tried to unsubscribe many times now and they keep sending me e-mails. In August, I reached out to them by e-mail and was reassured by Rosie that I will not be receiving any further marketing and that they will delete my data. Couple of months later they restarted sending their marketing e-mails on a daily basis and sometimes multiple times a day! I gave them at least 10 opportunities to unsubscribe me and delete my data, but they are not having it. Very disappointing and annoying. They are not doing their brand a good service by this.
Update: In addition to a continued spammy e-mail marketing, I have now received Trustpilot e-mail about providing my personal details because Saint and Sofia asked for it, otherwise my review may be taken down... No, you don't get any more of my personal details, because you shouldn't be having them in the first place. You can check e-mail exchanges I had with Rosie - latest being 14 August at 12:27 when she has confirmed that my details will be deleted by the 24 August 2025.
Given that there are other comments about your unwanted marketing e-mails means that you have a wider problem, which seems strategic rather than a matter of a technical problem.
Anyone else having this problem, I suggest complaining to the Information Commissioner's Office if you are in the UK or the relevant Data Protection Authority if you are in any of the EU countries.
Reply from Saint and Sofia
Overpriced clothes that look cheap after a few wears. Inconsistent pricing. They got my orders wrong more than once. To top it all off, they keep sending me promotional emails. I keep unsubscribing, and after a few months, they start emailing me again. Today I got yet another email, unbelievable.
Reply from Saint and Sofia
Lovely wearable garments at a fair price point.
Excellent customer service.
Reply from Saint and Sofia
Order arrived quickly and safely. Good customer service information about status of order. 👍
Reply from Saint and Sofia
Great product and service with eco packaging. The price is quite high but the quality is decent so I'm hoping the item will last
Reply from Saint and Sofia
Easy system, good communication, beautiful packaging all eco, fabulous clothes.
Reply from Saint and Sofia
Fast delivery and beautifully packaged. Love the trousers and the whole ethos of the Company. My new go-to for quality clothing.
Reply from Saint and Sofia
Easy shopping experience. I loved the skirt as soon as I saw it. Great quality. It’s a bit long so having it shortened. I’m sure I will get lots of wear out of it. Thanks S & S.
Reply from Saint and Sofia
Reply from Saint and Sofia
This is my first time purchasing from this company and their customer service is terrible - they sent the wrong size, then refused to refund it on the basis that it was returned 17 days after receipt rather than 14. Most companies have a 28 day return policy - no where in their communiciations did they highlight their return policy was 14 - and they sent the wrong size which was their fault.
Reply from Saint and Sofia
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