Secure Trust Bank PLC Reviews 3,340

Held a three year fixed rate savings product with Secure Trust Bank. Everything worked ok with just web access. Only issue was that after the three years I tried to access the account to give maturity... See more

I enjoyed good interest rates and very good help on the phone when I needed it. Your it systems have not kept up with others and data for tax returns etc was not easily available or timely

Agree with Irene 15 Dec 2024 comment "But why don't Secure Trust be honest and let investors know when they have introduced a "new issue" which pays a higher interest rate?" Otherwise very happy.

Their offer is good. I have ISA's and was worried when I did not see any "new" ISA offers in the months before my ISA's matured. But I was relieved to see that they offer reasonable interest rate ISA'... See more

I have been banking with Secure Trust bank for several years now -having had a number of different saving accounts with them. I always am able to get through to someone on the phone and find their cus... See more

Used secure trust for a few months.l interest rate dropped on the 18th September so removed funds to another provider however have not received an interest payment for the 18 days that the interest s... See more

Online process was easy to set up. The interest rate was very competative. Good communication via email on options at maturity. Easy to use. Very happy with security of funds.

Simple easy online application for ISA. Having searched for rates Secure bank was among the best on offer for the period we required. Transfer from existing provider was straight forward. Overall pl... See more

Opening an account is straight forward, any response is quick and to the point. This time I was transferring a mature ISA and adding this years ISA allowance. I have used Secure Bank a few years ago f... See more

“Everything is simple and seamless—from depositing to moving money within your own account. The team is also very responsive over email and always replies on time.”

Great bank and app. Simple, easy to use. However, preiodically reduces interest rates (normal), while offering higher interest rates to new customers. You can't have this higher ate unless you ch... See more

Used high st banks time ago now was time to use online bank like online food takeaways Not saying these guys are takeaways these professional people are staff helpers now I have time go on abroad ho... See more

The App was very user friendly and it was easy to deposit or take money out of the account. The only reason I closed my account is the drop in interest I was receiving

My partner has not received good service. Trying to access his account via telephone banking has been frustrating and in the end interest has been lost. I submitted a complaint on his behalf and the... See more

It feels safe and reliable to invest either Secure Trust. But as I do not have a mobile phone and I do not use/ have a computer and I am computer illiterate. I need more paperwork to keep my accoun... See more

I was opening a higher yielding account . Secure trust will lower interest rates. But won’t highlight to you when they have an account with same terms / conditions available but with higher interest r... See more

Recently opened a savings account. The only problem with this account, is it slow to credit deposited funds to account compared to lots of the banks. With others it's almost instantly. I'll stick with... See more

I have had a wonderful expriebce saving! Easy access, easy to get your money. Great communication with team.

At the maturity of a one-year bond, I sent a secure message requesting that the money be reinvested in a new savings account I had opened which was not one of the standard account maturity options. I... See more

REceived the maturity proceeds as instructed on the same day. However I have numerous accounts in joint names with my wife. STB is the ONLY institution which require each and every instruction from B... See more

I was pleased that you gave clear guidance about how to deal with my FRB when it was close to maturity. I found the process very easy to follow.

Secure Trust has a very concise easy to use online system, I can normally achieve my aim on website. On the couple times I have needed assistance (when initially setting up) I was able get this from a... See more

Fairly easy to open account (my bank was ultra sensitive to potential fraud which slowed things down). Good interest to begin with, but has slipped so low that it is not worth the risk of saving with... See more

I opened a savings account based on the reccomendation provided by moneysavingexpert.com , where at the time Secure Trust had the best interest rate available. I have now closed the account since an... See more

A trustworthy organisation. Easy to access online. A real UK based human being to talk to if you need clarity or advice. Good interest rates & a wide range of products

I have been using them for years because I have experienced the best customer service for savings and they are always among the highest interest rates for my and my grandchildren's savings. Acce... See more

It's always easy to contact Secure Trust and staff are very helpful. On this occasion I was transferring money to a new account with better interest I wasn't able to do it myself on line and the repr... See more

Easy to renew maturing bond and give instructions. Kept informed. Can trust process.

Opening a savings account with Secure Trust Bank was an absolute breeze! The process was quick, straightforward, and hassle-free. I was particularly impressed by how effortlessly and swiftly my funds... See more

Good rate of interest.got 30 days to fund.i prefer as saving as I earn.other bonds maturing so I open 30 days b4 .if Good rate . I put in as I get the maturing bond and can earn and save in between.su... See more

Having set up a few ISA’s over the years, this was one of the easiest processes online to open. Took me around 15mins. Great communication and notifications as soon as you process, make transactions.... See more

Really easy website to use, and the app is great too. Opened a new Secure trust account with a better interest rate, and was able to transfer money from another secure trust account with ease. Brilli... See more

Easy to use access to data and income to enter. However on occasions can not get entrance to cells to be updated, so have to re-enter several times to achieve what’s wanted.

Very easy to use website when opening an account. Also it is easy to access documents relating to one's accounts. Good rates of interest for savers.

Dealing with Secure Trust Bank went very smoothly and a prompt email of confirmation of receipt of the funds was very reassuring.

Internet was easy. When I called it was answered quickly and by a person with an accent I could understand.

Straightforward instructions for opening and closure of accounts Excellent savings rates Have been a very satisfied customer for some years

Easy to contact and quick to respond. Just wasn't sure about sending things off to the free post address but it worked fine.

Was impressed with the knowledge and helpfulness of the advisor. Great service, thank you.

They were friendly, helpful, patient, quick and efficient. Everything one could have hoped for.

Quick to respond and easy to deal with. Reasonable deposit rates.

Well organised and helpful in establishing the best accounts to open.

It was very easy to open account and the interest rate was also very good.

No problem’s easy to do and a good rate of interest.

All my questions were answered and are happy with the outcome

Simple and easy access with clear processes

Reliable with a good website

Would have preferred to open a joint account but were prevented by your need for my wife and I to have separate E mail addresses. Whilst I welcome good security measures I think this requirement is ov... See more

I came across STB through a recommendation on moneysavingexpert and have not looked back since. That having been said it's the interest rates they pay, which work out better than my cash ISA, even af... See more

I've just opened a savings account with Secure Trust Bank, so I am making transfers of money into the bank. I'm impressed to see that STB sends an email to acknowledge receiving the money within minu... See more