Kent Reliance Reviews 3,234

Well here we are again three years ago I took out 3 bonds. A 1 year, a 2 year and a 3 year bond. In a few days the three year bond matures. As with my comments from when the other bonds matured. This... See more

Was offered a slightly lower rate when renewing a fixed rate ISA than was being offered online but rang customer services and they changed it for me. Would be nice if loyal customers were treated the... See more

Good interest rate on fixed savings account and very helpful staff who take their time to explain all the jargon.

Opened an easy access savings account due to a good interest rate and the ability to have interest paid monthly. The online application was easy and the account was opened the same day! Funding... See more

I have been a saver with Kent Reliance for a number of years now. They offer very competitive savings interest rates and a good number of relevant products. The customer service has always been very g... See more

Its now day twenty four since Kent Reliance received my ISA application and also the request to transfer funds from another provider ...Still nothing has happened ...........Even after KR asked me t... See more

In May /June KR went from hero (comparable to First Direct) to zero in our eyes. Both my (deaf) husband and myself needed everything renewed/transferred. The phone answering was beyond time measureme... See more

Problems crediting my new savings account. Something to do with 'platforms'. I have other accounts with Kent Reliance and have not had issues crediting them in the past. Also if you offer an online s... See more

I needed to find a 1yr fix paying better rates than Nat west. The lovely Charlotte at Gravesend Kent Reliance made opening an account easy She was super helpful friendly and answered all the questions... See more

clear information when my account was maturing. very fair options. my investment was automatically moved on maturity to a very similar account and interest rate without me having to do anything. Altho... See more

I have been a customer of KRBS for many years and currently have several different products with them. Their website is not state of the art technically but I can do everything I need to do online. I... See more

Ok if you just want a straight forward savings account but if you want to transfer in say an existing ISA from another provider it's far from easy......First of all as my existing provider was not on... See more

Kent Reliance offer excellent rates for savers. Very easy to set up accounts and if you have any question or queries they answer the phone promptly and you can speak to a real person. Have saved with... See more

We were very happy with the product we selected however we missed being able to manage our account via a mobile app. The login process was more clumsy than other on line saving accounts. Making change... See more

Been investing with Kent Reliance for 8 years. Fantastic firm. Great interest rates and perfect response to phone calls. So refreshing to talk to an experienced and helpful human being. Can't prai... See more

Great rates, great staff, easy access to information & help in store & on the phone. Make you feel like a valued customer. They listen!!!!

I have been saving with Kent reliance for the past few years and have always been impressed with the help I have received. If I have had any queries or difficulties they have always been resolved by... See more

The staff in my local branch in Littlehampton are always friendly and helpful. As a customer, you're never made to feel rushed. The staff take the time to explain investment options changes to inte... See more

I only took out 2 ISAs, one fix one easy access. Both reasonably good rates! But because you go through NatWest for receipts or transfers out ، there's delays in money being transferred!... See more

Having had a number of accounts over many years I would recommend Kent Reliance banking services. They have an easy to use website for account access. They keep you informed of any upcoming change... See more

Changing details of account inputs and th currency of account details very poor. It took several phne calls to make any changes. Bod amd ISA accounts delat with in totally separate ways very confusin... See more

Not the greatest mortgage company to deal with, if fact, I would say very archaic witn the way they do things and the dragging their heels And in reply to ther response, I did speak to my mortgage b... See more

Like Kent Reliance, had few accounts with them over the years, all on line. Everything is clearly stated, easy to navigate. Notifications are prompt, & they deal with anything requested speedily. Easy... See more

Was content with easy access savings account , then KR reduced rates, but started a new savings account at a higher rate, so in order to get the better rate I had to open the new account. Why, surely... See more

Decent rates of interest. Invested with them years ago, no problem. This time round customer services has gone right down. Calls all outsourced abroad to people who misunderstand your query. Custome... See more

My bond matured on 14 July but I haven’t received the funds 3 days later. I don’t understand why it is taking so long to transfer the funds to my bank account. I’m going to miss the opportunity to rei... See more

I did not receive details of my options on expiry of existing ISA until AFTER the expiry date. This is the second time this has happened. This has meant that my money has gone into a lower-paying ac... See more

I found Kent to be very fair offering to replace my existing Isa which matured in mid July into a new fixed rate Isa with very similar interest rates. Compare this to one of my other 2year fixed rate... See more

Great to get a mortgage with, efficient however... devil in the detail.. their early mortgage repayment charges are punitive and - unlike other lenders like Santander - don't decline over the years, s... See more

When I was looking at a new savers account Kent Reliance stood out as one of the few offering a great rate of interest. The account was easy to set up, although once opened I was shocked to see such a... See more

I chose Kent Reliance to transfer a matured ISA based on the published rates on offer. A week after completing all the required forms I received an eMail requesting additional information. This wa... See more

Pleasant and helpful staff dealt with us quickly and efficiently. Our ISA passbooks were able to be updated with new account information.

I have upgraded my previous bad review below following a splendid call that I received from Pradeep of the "Global Communication Centre". Pradeep is one of the stars of Kent Reliance: lucid,... See more

Very happy with ability to conduct affairs face to face. Friendly and professional staff and competitive rates.

I recently opened an online savings account because the interest rate was good. Once it was funded I began to have issues logging in, and couldn't see my savings. I sent an email to the customer servi... See more

I'm giving 2 stars for the niceness of the staff when you ring. After that it all goes downhill. Their technology is hopeless! Every time I try to log on their system won't accept my details and I hav... See more

Local building society independent One of the few financial premises left in Strood The staff genuinely seem to care about customers So easy to deal with Never seem to have to wait long in a... See more

Excellent customer service from Kent Reliance's Call Centre. I assume it's an overseas call centre, but having called it on two separate occasions, I've found the team to be friendly, professional and... See more

If this company did not have good interest rates I would have run a mile by now. They are in process of tranistioning from one platform to a new "digital platform" , which means their systems are cur... See more

Good easy to use website and competitive rates.Main issue is communication, if you are using an on line system to manage a long term investment you must provide clear sms/email communication to ensure... See more

I chose KentReliance because of the very attractive interest rates and ability to complete the process without visiting a branch. The whole process was completed on-line with no issues. I have since a... See more

I would agree with other posters that Kent Reliance's systems are archaic, in particular using another bank as a clearing house for transfers in and out of savings accounts with delays of up to two wo... See more

I have invested lots of money with KR on account of their good rates. I have found them to be so helpful when phoning or leaving messages and reinvesting my money again this year.

Opened a new variable cash isa Interest rates reduced once BOE reduced its base rate Had to withdraw a £1000 Got a message I will lose isa free status Communication is poor

I have a fixed rate ISA. I was advised of it's maturity date in time and what options I could consider. I made my choice and my new ISA was then opened. This process was successfully completed without... See more

Quick, easy and efficient. I quickly opened a suitable savings account for my ISA to be transferred into and the transfer went ahead on maturity date.

The choice of investment plans is good, I do find difficulty going online with all the different passwords to remember.

Customer service always helpful, polite and informative. Readily answer any queries. Very satisfied with the service I have received over the past few years.

Good interest rate, well laid out website and easy to use online account

I have always received excellent service from Kent Reliance. Thanks