Shop Novara Reviews 297

Didnt receive all of the products I ordered after spending around £350. Contacted customer service and there saying my order was split into two parcels and have both been delivered. This is correct, b... See more

Two complaints: (1) The pans are covered in gray metal polish dust that requires many cleanings and even boiling water with vinegar to remove. Company should say this. (2) Cooking scrambled eggs is... See more

I followed all the instructions and additional advice for the frying pan I purchased, but I still can't fry eggs without them sticking. Very disappointed as I also bought a saucepan to add to the set... See more

I am an elderly lady and accidentally purchased an itwm from this company. When it arrived i had no clue of the purchase. My grandson and i ran through the refund process and got a reoly within the w... See more

Don’t believe the reviews on their website, I’d guess they are filtered. Look the company up on Trustpilot, will tell you you everything you need to know. Low build quality, poor non-stick performance... See more

What an appalling company, customer service non existent. Product that has been received is the worst frying pan I have ever owned, despite continually seasoning pan after use everything sticks to it.... See more

I ordered a 2L pureclad saucepan - having already had hexclad type frying pans and was looking for something cheaper. Saucepan never arrived, the tracking information said it was dispatched with 48... See more

Not usually one to complain but please avoid this company. Ordered the pans by mistake, tried to cancel them 2hrs later. 3 emails were ignored over a week from customer service. They then respond... See more

Ordered two pans from this company, tried to cancel within 20 mins of placing the order after I realised the long delivery time. They ignored my emails and sent them anyway. 3 weeks later - damaged pa... See more

I ordered a set one of which was the griddle pan. It arrived but the handle didn't fit correctly pointing downwards making it impossible to use. Had numerous messages and pictures sent. They indicat... See more

Ordered item and never arrived. Customer service say that Yodel have delivered through my letter box but I don't have a letter box. Customer service not interested and say to deal with Yodel. Avoid... See more

Bought a knife sharpener on 14th November. No contact, a week later I contacted them and they told me it was coming from China I then started receiving email from their courier Rel... See more

Very substandard product. Thankfully I only ordered one pan, but at £82 (reduced from £91.99 on promotion) it absolutely does not live up to its claim of being high quality or a serious competitor to... See more

Pretty good communication from the Australian site. Delivery was some time. The first pan we ordered was a Griddle Pan, which we wanted to use for pancakes/crepes on our new induction cooktop. After s... See more

Well here we go again. Another company who has no customer service, no telephone number and do not answer emails. I ordered from this company in error, sent numerous emails to cancel this order and ad... See more

The pan does not live up to its promise. First off it requires multiple cleans just to wipe clear the dirty grey residue that seems to be present. Once clean, I followed all the instructions to prepar... See more

Sorry everyone. The product quality is poor and the customer service worse. This is an inexpensive copy of the real thing - sadly I realised too late and having bought multiple items wanted to return... See more

Long delivery time made me question where is the product was coming from, and so after checking where the company is registered, etc. sadly/gladly I came across all the reviews here. As the return po... See more

Poor service. Advertisement stated it will be delivered immediately but it’s way too slow. I can not trust this product at all. Would advise anyone to stay away from it and will never buy again based... See more

It is not acceptable to not allow people to cancel an order 5 mins after making it. You ignore my emails. There is no contact number. I am unhappy with the service.

Although the initial delivery was a little slow and a non delivery. I contacted Samantha @ Novara and received a very quick response and extremely helpful in ensuring my re -delivery of the 3 set c... See more

Absolute rubbish, drop shipped from a warehouse in China. Takes an age to be delivered, and comes in several packages on different days. Quality of finish isnt great, the welding where the handles get... See more

Absolute Nightmare company!! I cancelled within 10 mins of ordering when I realised they were likely scammers., I immediately requested to start the returns process. I sent the photos they requeste... See more

I haven’t even bothered trying to contact Novara, the reviews on here show it’s a waste of time. After falling for their very professional looking website, I ordered the rolling knife sharpening s... See more

I ordered two pans, 30 and 25cm. Arrived quickly (about a week) and required minor assembly which took all of 5 minutes for both pans. This enabled less packaging of which I am in favour. Pans l... See more

I ordered this frying pan and it arrived with what was clearly a manufacturing fault- a strange, uneven patch on the cooking surface. I contacted the company straight away expecting a simple repla... See more

I ordered items 11 days ago, and I've received nothing; they have not been sent. There is no phone number, no one to contact, and the Facebook link doesn't work. Very poor. Would never order again,... See more

Do not buy from this company! No response following purchase and request for refund. Pam’s not as safe as they claim. I have sent so far 8 emails requesting a refund.

I was concerned about delivery times and after reading Trust Pilot reviews wondered if I had been scammed (again). delivery was advertised as Royal Mail Tracked but all I could find out was "in t... See more

outright scammers. claim to have a cancellation policy yet chooses to ignore your emails. i emailed to cancel before they even packed it yet still got a email saying they packed it. really piece of sh... See more

You won't get a refund. I didn't receive my order because the worst delivery service was chosen. I can't contact the delivery service. The item was sent back. After two months of waiting, I still have... See more

I wish i had read this reviews before i used Novara. The customer service is very poor. I accidently bought two sets of pans (Bank told me the first transaction did not go through). At first Novara s... See more

Having ordered and paid for the item, I awaited the delivery, this took some time but it being sent from abroad I expected that. In the end it took so long that I contacted the customer service, then... See more

Appalling product - advertised as non-stick but all my cooking has stuck to the pan! Emailed customer service, but absolutely no response. Complete con - stay away!!

Product arrived and package was heavily package, opened the sealed box and the actual sharpener was also damaged even though the box was still sealed. I have emailed on 3 occasions and have had no re... See more

I would advise any potential customer to not touch this product. I tried to cancel my order immediately after placing it. When I got hit with the ticking clock buy more discount offers. I sent 4 emai... See more

Ordered a 10 inch skillet when it arrived the cooking surface on bottom was only 7 in. Wrote multiple times to get refund, no answer. Stopping VISA payment This company should be banned.

Pan arrived, had to assemble it and the metal shield that I had to screw onto the lid was flimsy and had sharp edges. First pan I've ever had that I had to bolt on the handle and to say the holes... See more

I made an order in error and within an hour emailed them to cancel the order. This went unanswered. They then emailed me to 'Thank Me' for my order, to which I immediately responded to pointing out my... See more

Despite numerous emails regarding delivery and cancellation of order absolutely no response from the Company. Original delivery quoted as 2 day tracked but checking on their website they removed all t... See more

I knew it wasn't a good brand but had to try for 40 qwid and also purchased wet stones and to be honest it's done my damascus steel k neef alreet. Next I'll get it on a 6000 wet stone and jobs a good... See more

I ordered the pans and then my husband looked on here to read the reviews so I cancelled within 20 minutes of Placing my order. The items were still delivered and I meant to refuse them but unfortuna... See more

I bought a set which consisted of 3 pans and pack of utensils. After a long wait, only the utensils arrived. I have had no repsonse to my emails asking for support. So disappointing. I would neve... See more

I liked that I got my order eventually! It took rather longer to arrive then I was lead to believe it would take.

bought 3 pans and 3 hybrid pots and a knife sharpner. Very pleased with all the items, only a bit slow delivery to Spain.

Ignoring emails and saying we could not find courier for your order, do not order for your sake scam

absolutely not worth it don't spend waste your money. Very cheap quality. Doesn't work

I should have looked on Trustpilot before purchasing from this company. I am waiting for another pan I ordered on 23/11/25. THIS COMPANY SHOULD NOT BE ALLOWED TO ADVERTISE AND SELL PRODUCTS. Send... See more

Cheap, tacky looking pan arrived straight from China. Tried to initiate the “quick and easy” returns process. Two weeks later and after being offered (and refused) a 20% discount to keep the pan, they... See more

Absolute nightmare company, took forever to arrive by which point I had done some research so I immediately requested to start the returns process. I sent the photos they requested and they offered me... See more