The RealReal Reviews 115,929

Jacket was in pristine condition, just as described. Shipping was quick. Not sure why someone wished to sell this beautiful item at such a low price but I was the lucky one to snap it up! Only reaso... See more

I ordered two items. The first one was delivered as expected. The second one was not the size advertised. The first call was perfect and understanding the problem. The transfer to a call center was le... See more

Most everything was great, the only negative is heavily weighted. Purchased two pairs of Christian Louboutin sneakers that came with only the dust bags. Both pairs were placed in the shipping box, d... See more

I bought vintage Burberry balmacaan coat from online store. The description says men’s but actually it’s women’s. So the sleeves are bit too narrow for me, I purchased the coat because I wanted st... See more

I recently bought a Louis Vuitton never full bag. I purchased the moneyback guarantee as well. The shipper did not include my address when shipping so as soon as it arrived to my city, it was immediat... See more

I haven’t received my other items yet and I’m unsure when they’ll arrive. The shoes I did receive came with new additional chips and scratches, likely due to insufficient packaging. It seems they may... See more

The service is not good! The shipping cost is enormously expensive while it takes almost 2 weeks for one item to arrive. The return is just as expensive and it takes forever to receive a refund. Outra... See more

I purchased a ring for over $3k and only when I got the confirmation of the order I noticed that accidentally my old address showed up. I was overseas at the time and couldn’t reach customer service b... See more

Chanel Handbag Purchase. I am a repeat Buyer and Seller with The RealReal. Disappointed with the bag I just purchased. Listed in Very Good condition - Shows Minor Wear. It should have been listed in G... See more

I was nervous about buying a Louis Vuitton wallet secondhand because of fakes and condition, but all my fears were quelled when buying on The RealReal. Clear photos were provided and rhe condition was... See more

I was thrilled with both of the Caroline Herrera purses that i purchased from The Real Real. Even though they were advertised in good condition only, i found them both to be in very good condition, b... See more

The online purchase … I would rather pay more shipping for quicker delivery than not have the option to return it if I don’t like it. The return option fee is way too high. The stores could be a... See more

I really wanted to love the dress I bought recently from TRR. It was listed on the website as a Medium, my size, but when it arrived it was a size XXS!! I was so disappointed as I have been hunting... See more

This is the exact item I was looking for. I can't carry a large, overloaded wallet anymore. This item holds credit cards, cash: bills and coins. I still have room left over. I feel like I hit the ja... See more

Accurate sizing You have to get better at measuring garments. I’ve sent you garments where the wrong measurements were listed, I just sent back a dress where the wrong measurements were listed, eit... See more

The ordering process and shipping were smooth and perfect, however the photos of the purse I bought did not accurately represent the condition of the purse. The bag had 2 corners where the leather was... See more

A RealReal Enthusiast I continually find amazing and unique luxury pieces that I normally wouldn’t be accessible to in the city I live in. The Real Real keeps my closet continually fresh and full... See more

I had a rep attend to my goods personally when I wanted to sell and she walked me through entire process. After inspection and goods were live, it sold quickly. I also purchased a nice investment. I... See more

The image of the purse showed an extra accessory which was not included with my bag when it was delivered. This accessory only appeared on the bag I selected, which is why I chose this specific bag. T... See more

I bought a Tiffany pen from TRR and later decided to sell it. They responded that it had “no brand tag” and rejected it! I bought it 6 months ago FROM THEM. Submitted exactly the same item! Beware-the... See more

No Surprises. Item aligned to website description. Quality guidelines were documented and item match its described quality. Would def look here first when seeking a real real.

It would be nice if the cart didn't expire as quickly for items that have been listed for a long time. For fresh items it makes sense, but for older ones it is unnecessarily annoying

The brand new bag I ordered was as advertised, in pristine condition. I only wish you would use a different shipper than UPS! Their packages are hard to track and their customer service is nonexistent... See more

⭐️⭐️⭐️⭐️⭐️ Not only did I find a rare, limited edition piece I had been searching for forever, but The RealReal also made the whole experience truly special. Their customer service was attentive, p... See more

The gentleman I spoke with was very kind and considerate and actually proved that TheRealReal is real and trustworthy. He expressed concern over the problem I had with a sweater that I purchased and... See more

I made my first purchase and it was in nicer condition then described. they may be padding themselves for critical buyers. I cant say that all orders will be this way but I was happy with my order.

The RealReal provides items that are truly authentic. I have purchased many items there, and its been a great experience. They package the items very meticulously. The products I chose based on the... See more

Bought a leather bag as a final sale/no return item. One of the zippers (for the smaller front packet) is broken. Like non-functional. Broken. It shouldn't have been accepted for resale in the first p... See more

Two of the pairs of shoes I ordered were listed incorrectly as women's US 7 - they were both UK 7, which is a US women's 9. I'm not able to wear either of them. The fact that it happened with two of... See more

I did not like that The Real REal did not show pictures of all flaws of the product. They just classified “good” or “very good” and show very vague pictures of the flaws but when I received the produ... See more

The skirt is absolutely stunning! It was packed very professional & was extremely impressed. The package arrived quickly. I will be doing more shopping in the near future. Thank you for the bargain!

My order was messed up, having received incorrect shoe size; however, therealreal did resolve it by allowing me to return the purchase with no return fee even though it was final sale. I appreciated t... See more

I have been looking for this YSL clutch for many months now, so thrilled when it popped up on Real Real. The purse is in excellent condition, and the purchasing process could not have been eas... See more

I purchased an item recently at the RealReal website. The item was in great condition but unfortunately it did not fit. I returned the item and the money was refunded promptly without any problem. The... See more

I’ve been using The Real Real to both buy and sell clothes, designer shoes, and jewelry. I’ve always received excellent, professional service. I highly recommend The Real Real for refreshing your clos... See more

I found that item quality was at least as good as described, prices were good, and the total shipping cost for four items on one purchase is the same as the shipping cost for just one purse. Buy every... See more

Always a great experience! I love finding unique, one of a kind items. The prices are very reasonable, the items exactly as described, shipping is very fast. A very pleasant experience!

Very disappointed with the Real Real, I contacted the customer service more than two weeks ago in regards of a bag received that did not meet my expectations since turned out not to be authentic.... See more

The consignment process is not very transparent to be honest and communication is not at its best. Their payout needs to be streamlined and needs adjusting as well. If you do not pay for money back gu... See more

It has been a great experience. All items have been in great condition. I look forward to receiving email alerts from The Real Real informing of new additions and ones on sale!

My Jimmy Choo Sophia sunglasses are in mint condition! Better than discribed. Very impressed with my 1st purchase! Highly recommend this site!👏👏👏

I love the handbag I ordered. I just started watching the series “Homeland” for the first time. I love the crossbody bag worn by Claire Daines, and after some research discovered the bag from one o... See more

I had to return sunglasses , called customer service and they helped me with return label and they listen and accommodate me! Good prices and big selection of high end brands!

All the items I have bought from the Real Real have been excellent . You can trust them for authenticity, quality, great value and excellent customer service. Highly recommend.

Everyone is knowledgeable and friendly!! When you return an item to consigner, it would be greatly appreciated if we were told the reason why it was returned. Thanks!

Excellent, better than I expected. Great quality at a great price and it this Haley Milnes' t-shirt is impossible to find anywhere else.

I love my purchase! The quality is great and authenticity is very important when buying high end items. I have been a fan of TRR and will keep coming back!

Well I got boots that were in unsellable shape so I returned them. I can not even believe these boots were for sale as the boot w/ the crease was ROCK HARD & would have given me blisters immediatly.... See more

I have had a couple of good experiences with purchasing on The Real Real. The product photos and details on condition/quality are accurate and the product ships fast.

All three of my handbags were above expectations! So impressed thanks! Will definitely be back:-)