Banner for Viator.com

Viator.com Reviews 286,421

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and ability to create comfortable and engaging experiences. People appreciate the seamlessness of the tours, from transportation to the wealth of information shared about the locations visited. Consumers also highlight the convenience and ease of use of the service for booking and managing excursions. The positive sentiment extends to various aspects of the tours, including the beautiful locations, well-organized holidays, and excellent service. While there were some ambiguous comments about the booking process, the overall consensus is that the company provides dependable and enriching travel experiences. The ease of navigation, payment methods, and refund processes are also appreciated by reviewers.

Based on these reviews

Rated 4 out of 5 stars
Verified

It was easy to chat and talk with Viator. Booking with Link with discounted price did not work. However, one of our Pricey Activities got canclled and getting Refund back was not too bad. Person who I... See more

Rated 4 out of 5 stars
Verified

Alice was wonderful, she described what’s like to live in Venice and island of Burano. We were interested in the glass blowing on Murano and the lace artist on Burano. The boat was not good as we... See more

Rated 4 out of 5 stars
Verified

Good tour. Sven was great, but: Finding the pickup point was difficult. There was no sign of Viator anywhere. The tour was actually by some other operator, with Viator just selling the tickets. The p... See more

Rated 4 out of 5 stars
Verified

Jorge was very enthusiastic about Gaudi and the subject, and showed us key points of interest in Sagrada Familia in a very efficient manner. He gave us also opportunities to ask questions and answered... See more

Rated 3 out of 5 stars
Verified

Our first attempt at booking a tour didn’t go well. We reviewed several tour options at our destination and chose one that we thought would be great. The date we wanted was available so we booked it.... See more

Rated 3 out of 5 stars
Verified

We liked Famagusta and it was interesting to learn about the history of the conflict. The guide was clearly knowledgeable but sometimes her explanations weren't clear as she referred to things we cou... See more

Rated 5 out of 5 stars
Verified

Excellent tour of Boston’s Freedom Trail! Guide was extremely knowledgable and personable. Lots of fun historical facts ..many she clarified their true origins. Get ready for 10000 steps over 2.5 hour... See more

Rated 5 out of 5 stars
Verified

Our tour guide Luis was awesome. He was knowledgeable and very informative, but also very entertaining. Super nice amigo. It was a long day but Luis was sensitive to the groups need for rest, then gor... See more

Rated 5 out of 5 stars
Verified

Excellent experience! Highly recommended. Both guys who ran the tour with us are marine biologists. Very knowledgeable, they explained everything about dolphins without being prompted. They knew the s... See more

Rated 5 out of 5 stars
Verified

Boat tour of Elaphite Islands was superb. The views and scenery were impressive. The crew of "The Emili" was extremely friendly and welcoming. They were efficient in the handling of the boat for loadi... See more

Rated 5 out of 5 stars
Verified

The meeting point was easy to find, the tour guide Martina was amazing, informative and very friendly. The tour it self is worth it as I knew a lot of Michele Anglo and Martina explained the differ... See more

Rated 5 out of 5 stars

We took the guided tour in Belfast and it was great! Our tour guide Amanda was simply the best & the most amazing person ever!! She was very nice & considerate trying to accommodate people’s needs, an... See more

Rated 5 out of 5 stars
Verified

The guides Aoki and Igor were very knowledgeable about the area (Shinjuku) as well as the food. We had a tour of the area and a good sampling of Japanese cuisine. Would never have experienced most of... See more

Rated 5 out of 5 stars
Verified

I loved that Viator offered competitive pricing and I am an NHS worker so got an extra 10% off. I was really pleased with the reserve offer and pay later because this allowed me to book now. I booke... See more

Rated 5 out of 5 stars
Verified

Gloria was a spirited and informed guide! Her tour of the Sagrada Familia was wonderful! We arrived as the sun was shining through the west windows. What a magnificent experience! She explained the sy... See more

Rated 5 out of 5 stars
Verified

Big shoutout to Gabriel and Nahym for making this tour such a memorable experience. They showed great hospitality and had much knowledge to share about the island. Highly recommend requesting these gu... See more

Rated 5 out of 5 stars

Our trip to Oxford and Cotswold village from London with Rabbies Tours was excellent. We enjoyed the day and Carl our guide was fun, knowledgeable and kept us entertained. He drove safely and played g... See more

Rated 5 out of 5 stars
Verified

We had a great time. Mark L was extremely knowledgeable about the history of the area. Coach was clean comfortable and had phone chargers available. We had planned to do the helicopter ride however t... See more

Rated 3 out of 5 stars
Verified

The joining instructions were appallingly bad. They said we had to exchange the vouchers for tickets near a hotel next to the railway station. It was impossible to find that point using the instructio... See more

Rated 5 out of 5 stars
Verified

Anna Maria, our guide was so interesting and nothing was rushed. We had a wonderful evening strolling through Rome and tasting typical roman food and drink in places we would never have found on our... See more

Rated 5 out of 5 stars
Verified

Our driver Olivia was waiting for us at the airport. She quickly brought us from the chaos of the airport straight to our comfortable minivan, and we drove from there to our resort. The island roads a... See more

Rated 5 out of 5 stars
Verified

Viator is very easy to work with and schedule through. They have many excursions for every budget. I loved that I could reserve our spot, but had time to cancel or pay upfront, if I wanted to. We u... See more

Rated 5 out of 5 stars
Verified

Our driver Ian was fantastic. He was very knowledgeable and informative. He went out of his way to make our trip a memorable experience, and we would highly recommend Ian and cabtourbefast.com. Thank... See more

Rated 5 out of 5 stars
Verified

Easy to navigate the website, professional, communication was excellent! Even when we had to cancel an outing. All done with a few clicks, refund was quick also. It was a pleasure doing business wit... See more

Rated 5 out of 5 stars
Verified

Antonia is amazing! The whole tour company is very reliable and that's super important specially when you're traveling alone. I'd definitely recommend this tour it's BEAUTIFUL and so complete you get... See more

Rated 5 out of 5 stars
Verified

This was our 25th wedding anniversary treat to ourselves and wow - what amazing views of NYC! The crew were very helpful and welcoming, and Captain Christian was friendly and took his time showcasing... See more

Rated 5 out of 5 stars
Verified

Dinesh was an amazing driver. I love that he gave us so much information about the city and the culture! He was also very entertaining and fun to talk to. Riya was so pleasant to talk to! She was... See more

Rated 5 out of 5 stars
Verified

Our guide Neil was very knowlegable and had plenty of good personal stories to tell. Nice friendly greeting in morning and simple check in. Mini bus is comfortable and clean throughout. Manag... See more

Rated 3 out of 5 stars
Verified

Well the trip was disappointing. The weather was foggy and rainy. The company should cancelled the trip. We were delayed because accidents on the road which can happen. The only reason I gave three st... See more

Rated 5 out of 5 stars

The experience of seeing the interior of Puerto Rico was great, our tour guide Ferdinando was helpful, fun and polite.I enjoyed the ride and the native people food was delicious 😋.Will return and do... See more

Rated 5 out of 5 stars
Verified

Our guide mixed history with a delicious and comfortable food tour sharing great stories along the way. We learned about locally produced wines as well as specialty foods.

Rated 5 out of 5 stars
Verified

Our driver was exactly where he was supposed to be about five minutes before our pick up time. It was very clear he was looking for us and we appreciated his perseverance. We had the most excellent ex... See more

Rated 5 out of 5 stars
Verified

Saeed was a great guide. He made sure everyone was able to hear and understand his discussions. He provided great insights into French History, Paris History, the history of the various buildings, nei... See more

Rated 5 out of 5 stars

Serge was an amazing guide for our tour today for the 3 countries!!! He was very thorough with his explanations and offered us great insight into some of the historical sites we visited. We highly rec... See more

Rated 5 out of 5 stars
Verified

IMy husband and I did 4 tours on our Portugal trip in September and October. We did 2 e-bike tours, a group castle tour in rain yet turned out good and a private Madeira island tour. The guides were... See more

Rated 5 out of 5 stars
Verified

Our guide, Joyce, was really knowledgeable about the history of Bonaventure and Wormsloe, as well as Savannah in general. She helped make the tour very enjoyable. Lunch was great, and the stop at Byrd... See more

Rated 5 out of 5 stars
Verified

We have extensively used Viator tours in different parts of the world. Their your vendors are dependable and so far we have not faced any issues in the past 7 to 8 years. Listing of yours are exhausti... See more

Rated 5 out of 5 stars
Verified

We were taken from the airport to the Marriott Prague. Nichita was a very good driver. He was prompt, met us in the terminal right after baggage claim. It was a short walk to the vehicle, which was p... See more

Rated 5 out of 5 stars
Verified

My rep was incredibly helpful I've never been on a trip like this and wanted to make sure every excursion was perfectly planned for timing. I asked to make sure that nothing we were signing up for i... See more

Rated 5 out of 5 stars
Verified

We went on a day long tour of the Grand Canyon and many other places we will remember! Our tour guide, JR, was a wonderful story teller with some really amazing bits of science and history. He really... See more

Rated 5 out of 5 stars
Verified

Richard was very professional and engaging while giving us the 9/11 Memorial tour. He is obviously well versed in the events that took place on that fateful day and did a wonderful job tying in new wi... See more

Rated 5 out of 5 stars
Verified

Online registration was easy and updates concerning schedule were helpful. The whole day was informative & fun. Our guide was very knowledgeable and answered all our questions. The driver was great ge... See more

Rated 4 out of 5 stars
Verified

The sightseeing served our purpose. It was relaxing. We saw the important sights. Good Time. Farhad was kind and friendly. He messaged us an hour earlier to locate our pick up point. I would recomme... See more

Rated 5 out of 5 stars
Verified

We are not going to be part of a major organized tour group while we are in the British Isles and our major choice of transportation will be the train. Your choices are very broad and get us to the p... See more

Rated 5 out of 5 stars
Verified

From pickup to drop-off, the experience was seamless. The transportation arrived on time, the staff were friendly and organized, and the guides made everyone feel comfortable, even first-timers. The... See more

Rated 5 out of 5 stars
Verified

What a great way to hit the major attractions of London before deciding where to spend more in-depth time. Guide Christopher was a total hoot, with tons of inside information one would never encounte... See more

Rated 5 out of 5 stars
Verified

Our family had an amazing time on the Hamilton history walking tour with Leo! We’re big fans of the Hamilton musical, but wanted to explore the real history behind the show—and Leo was the perfect... See more

Rated 5 out of 5 stars
Verified

Viator is great for pulling together multiple experiences in a city into one clean, easy-to-review list. It ensures I get the best experiences from the places I visit. The prices are good, too, and th... See more

Rated 5 out of 5 stars
Verified

Here's a polished version of your review that you could use The whole experience was fantastic, thanks to our tour guide Mark. He was incredibly polite, knowledgeable, and always ready to help.... See more

Rated 5 out of 5 stars

Our Zip NOLA Zipline Swamp Tour was absolutely fantastic! Stephanie and Gio were the best guides — friendly, patient, and super knowledgeable. They explained everything clearly and made sure we fe... See more

We perform checks on reviews


Company details

  1. Travel agent

About Viator.com

Written by the company

Our promise to you

Written by the company

As the leading marketplace for travel experiences,
Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.

Why book with Viator?

Benefits

Ultimate flexibility

You're in control, with free cancellation and payment options to satisfy any plan or budget.

Memorable experiences

Browse and book tours and activities so incredible, you'll want to tell your friends.

A Tripadvisor company

We're owned by one of the most trusted names in travel.

Award-winning customer service

New price? New plan? No problem. We're here to help, 24/7.

Start Browsing

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

286K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

This was an absolutely magical…

This was an absolutely magical experience! 🌊✨ From start to finish, everything was run so smoothly and professionally. Our swim guides, Val and Shirley, were amazing — super knowledgeable, friendly, and patient. They took the time to educate us about the manta rays and made sure my wife and I felt completely safe and comfortable, even though it was our very first time snorkeling.
Seeing those beautiful manta rays glide beneath us under the moonlight was something we’ll never forget. Highly recommend Dolphin Adventures to anyone looking for a once-in-a-lifetime experience in Hawaii!

5 October 2025
Rated 1 out of 5 stars

Viator customer support is not helpful at all

I booked two tours with Viator hoping to cover the major attractions in Banff area. It turns out the 2nd itinerary was changed and skipping a major attraction Moraine lake. It greatly compromised my overall travel experience. While I reached out to Viator which can clearly see I booked two separate tours, the agent Vanessa totally disregarded my particular situation and request for partial refund for missing important stop at Moraine Lake clearly included in the original itinerary I purchased. So for future travelers, please be careful of such unpleasant surprise.

15 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

The train ride was nice and relaxing

The train ride was nice and relaxing. We had plenty of food and drinks. I'm disabled and they got me on and off without problems. The crew was very nice and knowledgeable. We had a good time and so did our 9 year old grandson.

28 September 2025
Rated 2 out of 5 stars
Verified

Don't book thru Viator. Bogus ratings

Horrible experience. Wrote a factually stated review which was rejected due to Viator guidelines regarding "irrelevant to the travel experience"...boy does that sounds biased. Thank you but I'll choose not to book thru Viator ever again and will communicate my experience to all my travel acquaintances.

5 October 2025
Rated 5 out of 5 stars
Verified

Amazing tour

Great guide! The sights are beautiful! The tour was well timed and very well organised, can only recommend it.

5 October 2025
Rated 1 out of 5 stars

Will never use viator again

Will never use viator again. Booked through my capital one portal. Never received the tickets or even as much as an email from viator and viator refused to refund the amount for the tickets that were never sent to me.

15 October 2025
Unprompted review
Rated 1 out of 5 stars
Verified

In an attempt to cancel my reservation

In an attempt to cancel my reservation, I encountered resistance from the company, who refused to provide me with a refund. Despite providing a comprehensive explanation of the reasons behind my inability to attend the appointment, the company’s refusal to honor my request has left me with a negative impression. This experience has prompted me to advise others against booking with this particular company.

8 October 2025
Rated 5 out of 5 stars
Verified

It was a great experience

It was a great experience, the tour guide was very knowledgeable and any questions that was asked she was able to answer in detail. She even took us to places that wasn't part of the tour. She also made it a point to know all of our names.

5 October 2025
Rated 5 out of 5 stars
Verified

They were organized

They were organized, on time for pick up and shared knowledgeable information. Both the guide and captain were very friendly and made it a fun day.

5 October 2025
Rated 5 out of 5 stars
Verified

We really enjoyed this tour and as much…

We really enjoyed this tour and as much as we love the food at all 4 restaurants, Alex is really what made this such a great experience. Despite us unknowingly scheduling this on the same day as the Chicago marathon, which runs right through the middle of Chinatown, making travel to the tour difficult and increasing the crowds in the area as well as cutting off access to part of the standard tour, Alex improvised to make it an amazing experience. He shared interesting history of Chinatown and on several occasions ran ahead to ensure each restaurant was ready for us when we arrived. Even though the crowds were significantly greater than usual we never had to wait to be seated and fed.

12 October 2025
Rated 1 out of 5 stars
Verified

Terribler lack of communication.

First, you sent me a cancellation notice for a Wednesday cruise in Chicago. So, I requested more information, specifically about a refund. No response. Then, on Monday, you sent me a "Your tickets are ready" email. I followed the directions, and printed my tickets, assuming that was your response to my email.
We arrived at the ship, only to find out that the cruise was, in fact, cancelled. The Boarding manager looked it up, and established that I had NOT been given a refund yet, and he went ahead and made sure you knew about this. Minutes late we received our refund. I now wonder when we would have received our refund, had he not taken actions. But we were still stuck on the pier, with my wife in her wheelchair, and no place to go.

1 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look