It was easy to chat and talk with Viator. Booking with Link with discounted price did not work. However, one of our Pricey Activities got canclled and getting Refund back was not too bad. Person who I... See more

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- As the leading marketplace for travel experiences,
- Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
- Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.
Why book with Viator?
Benefits

Ultimate flexibility
You're in control, with free cancellation and payment options to satisfy any plan or budget.

Memorable experiences
Browse and book tours and activities so incredible, you'll want to tell your friends.

A Tripadvisor company
We're owned by one of the most trusted names in travel.

Award-winning customer service
New price? New plan? No problem. We're here to help, 24/7.
Contact info
400 1st Ave, 02494, Needham, MA, United States
- 781-800-500
- www.viator.com
Replied to 98% of negative reviews
Typically replies within 24 hours
This was an absolutely magical…
This was an absolutely magical experience! 🌊✨ From start to finish, everything was run so smoothly and professionally. Our swim guides, Val and Shirley, were amazing — super knowledgeable, friendly, and patient. They took the time to educate us about the manta rays and made sure my wife and I felt completely safe and comfortable, even though it was our very first time snorkeling.
Seeing those beautiful manta rays glide beneath us under the moonlight was something we’ll never forget. Highly recommend Dolphin Adventures to anyone looking for a once-in-a-lifetime experience in Hawaii!
Mrs Erika patiently shared her in deep…
Mrs Erika patiently shared her in deep knowledge with me and my wife. She is so delighfull, sincere snd kindly took oustanding care of all our queries.
Viator customer support is not helpful at all
I booked two tours with Viator hoping to cover the major attractions in Banff area. It turns out the 2nd itinerary was changed and skipping a major attraction Moraine lake. It greatly compromised my overall travel experience. While I reached out to Viator which can clearly see I booked two separate tours, the agent Vanessa totally disregarded my particular situation and request for partial refund for missing important stop at Moraine Lake clearly included in the original itinerary I purchased. So for future travelers, please be careful of such unpleasant surprise.
Duomo di Milano
It's an amazing experience. It's very beautiful.
The tour guide was very knowledgeable about the Church.
The train ride was nice and relaxing
The train ride was nice and relaxing. We had plenty of food and drinks. I'm disabled and they got me on and off without problems. The crew was very nice and knowledgeable. We had a good time and so did our 9 year old grandson.
Don't book thru Viator. Bogus ratings
Horrible experience. Wrote a factually stated review which was rejected due to Viator guidelines regarding "irrelevant to the travel experience"...boy does that sounds biased. Thank you but I'll choose not to book thru Viator ever again and will communicate my experience to all my travel acquaintances.
Amazing tour
Great guide! The sights are beautiful! The tour was well timed and very well organised, can only recommend it.
Will never use viator again
Will never use viator again. Booked through my capital one portal. Never received the tickets or even as much as an email from viator and viator refused to refund the amount for the tickets that were never sent to me.
In an attempt to cancel my reservation
In an attempt to cancel my reservation, I encountered resistance from the company, who refused to provide me with a refund. Despite providing a comprehensive explanation of the reasons behind my inability to attend the appointment, the company’s refusal to honor my request has left me with a negative impression. This experience has prompted me to advise others against booking with this particular company.
Everything was fine.
Everything we booked was great
Everything we booked was great. The tour guides had great knowledge and passion for the topic/tour. Ihighly recommend using this company in Italy.
It was a great experience
It was a great experience, the tour guide was very knowledgeable and any questions that was asked she was able to answer in detail. She even took us to places that wasn't part of the tour. She also made it a point to know all of our names.
Mike was friendly and knowledgeable
Mike was friendly and knowledgeable. Overall enjoyable
They were organized
They were organized, on time for pick up and shared knowledgeable information. Both the guide and captain were very friendly and made it a fun day.
Great staff, great location
The entire staff was friendly, knowledgeable, and courteous. The location is beautiful. But bring a change of clothes because you will get wet.
We really enjoyed this tour and as much…
We really enjoyed this tour and as much as we love the food at all 4 restaurants, Alex is really what made this such a great experience. Despite us unknowingly scheduling this on the same day as the Chicago marathon, which runs right through the middle of Chinatown, making travel to the tour difficult and increasing the crowds in the area as well as cutting off access to part of the standard tour, Alex improvised to make it an amazing experience. He shared interesting history of Chinatown and on several occasions ran ahead to ensure each restaurant was ready for us when we arrived. Even though the crowds were significantly greater than usual we never had to wait to be seated and fed.
Excellent way to see Athens
Excellent way to see Athens. Guide (Alex) was great cannot recommend enough.
Terribler lack of communication.
First, you sent me a cancellation notice for a Wednesday cruise in Chicago. So, I requested more information, specifically about a refund. No response. Then, on Monday, you sent me a "Your tickets are ready" email. I followed the directions, and printed my tickets, assuming that was your response to my email.
We arrived at the ship, only to find out that the cruise was, in fact, cancelled. The Boarding manager looked it up, and established that I had NOT been given a refund yet, and he went ahead and made sure you knew about this. Minutes late we received our refund. I now wonder when we would have received our refund, had he not taken actions. But we were still stuck on the pier, with my wife in her wheelchair, and no place to go.
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