Ryobi Tools UK Reviews 59,205

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and efficiency. Consumers appreciate the ease of ordering and website navigation, noting that products arrive well-packaged and in a timely manner. People also value the quality and performance of the products, particularly the Ryobi ONE+ system, where one battery fits all tools. Consumers express satisfaction with the service, often mentioning helpful and knowledgeable staff. Reviewers appreciate the offers and the value for money that the tools provide. The general consensus is that the company offers reliable tools suitable for both home and professional use, making it a recommended choice for those seeking quality and convenience.

Based on these reviews

Rated 4 out of 5 stars
Verified

Speed of response and understanding of issue. Clear information on process, next day collection and acknowledgement of tool arrival at the repair centre. Return of REPLACEMENT in Five working days.... See more

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Rated 5 out of 5 stars
Verified

Great tool for when a lot of pruning is required of a mature hedge. Particularly beneficial if, like myself, the user has arthritic fingers. My only criticism is the time period between the last cut a... See more

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Rated 5 out of 5 stars

Never dealt with Ryobi but they have excelled in customer service. I have ever seen. I reported a fault with my mower on Monday it was picked up Tuesday. I'm returned back Friday all sorted. I will d... See more

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Rated 5 out of 5 stars
Verified

Easy to order direct from Ryobi. Cheaper than buying from other retailers and arrived 3 days later. The carrier Dpd was excellent too, exactly in the time stated. The hedge trimmer is light, strong a... See more

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Rated 4 out of 5 stars
Verified

Very impressed with the tools and the deal I got was excellent. Disappointed with delivery although not directly Ryobi's fault - they use DPD and on two occasions the driver just left my parcels in th... See more

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Rated 5 out of 5 stars
Verified

I am gradually replacing all my power tools with Ryobi products. My work background for many years was in quality control and quality assurance for a world class company. I am very conscious of the th... See more

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Rated 3 out of 5 stars
Verified

A replacement "universal bag" for my blower/vac RBV3000CESV-01 requires a cable tie (3 supplied) to attach the bag to the tool. The bag cannot, therefore, easily be removed to empty it, other than by... See more

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Rated 4 out of 5 stars
Verified

Very wide range of tools for all sorts of indoor and outdoor tasks, with the great thing being that the same battery will fit all the tools - a simple idea, well thought through and implemented. Tools... See more

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Rated 5 out of 5 stars
Verified

Fabric vacuum. Gets big bits up wonderfully where as old vacuum just pushed them around. Love way it stands up and dust container empties so easily. Brilliant

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Rated 5 out of 5 stars
Verified

Bought a vacuum cleaner with the free hand vacuum. Didn't realise what a bad job our Henry was doing. Astonished at the amount of muck, dust and dog hair we've vacuumed up with the new device. Run tim... See more

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Rated 5 out of 5 stars
Verified

I have over the years bought Ryobi tools and found them very reliable. My latest purchase of the hedge strimmer adds to my range of equipment that replaces other less reliable makes. Price too is go... See more

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Rated 5 out of 5 stars
Verified

We've chosen Ryobi for our portable battery equipment. Few years back we had an issue with a machine and batteries, Customer service took control and sent replacements without any issue. That machine... See more

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Rated 3 out of 5 stars
Verified

Could do better … From ordering online to delivery company it’s not smooth … two days to register I had made a purchase then another 3 days before it was sent for shipping … then the orders that was b... See more

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Rated 5 out of 5 stars
Verified

Easy ordering and fantastic offer, we are slowly moving over to Ryobi products for the ease of use as and when we can afford them. They are lightweight especially the garden tools, we only have one... See more

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Rated 3 out of 5 stars
Verified

I thought I was ok with flat pack but the instructions left a lot to be desired & there was only 2 screws provided to fix the guard on instead of 3. Resulted in a trip to B&Q Better instructions( Cl... See more

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Rated 5 out of 5 stars

With a Ryobi 18v patio cleaner with wire brush one's chore actually turns into a delight. I have used the product since August 2024, its very light, easy to handle and I couldn't do without it. I ha... See more

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Rated 3 out of 5 stars
Verified

Delivery was not the best. Driver ignored my message that I had left. Second delivery was fine. Product I really like but trying to activate the 3 year warranty was very difficult. I still haven't... See more

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Rated 5 out of 5 stars
Verified

Good service and very quick delivery. I am building up a Ryobi toolkit and always watch out for their offers. So far all tools have been reliable. My only negative is the chuck on my straight shank dr... See more

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Rated 5 out of 5 stars
Verified

Ryobi is a great company with great products. Whenever I order anything from them, it arrives quickly, perfectly packaged as you'd expect. It's how business should be conducted.

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Rated 5 out of 5 stars
Verified

I have ordered several items from this company. They reply quickly and deliver just as fast. Highly recommended One small issue that could be improved is the Extended Registration Process, which, unt... See more

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Rated 5 out of 5 stars
Verified

Easy Web site to navigate. Quick delivery. Good notification. As always great products. Bought the gun glue as a replacement for my craft projects far superior product at a great price.

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Rated 5 out of 5 stars
Verified

Easy to navigate the website & found what I needed with the search bar. Quick to order & delivery within a couple of days. Really recommend ordering directly from Ryobi & more than happy to re order w... See more

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Rated 3 out of 5 stars
Verified

The concept of a battery platform with multiple tools is superb. The tyre inflator is now excellent apart from a totally useless connector for the valve - I cut their connector off and replaced it...r... See more

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Rated 4 out of 5 stars
Verified

Excellent tool for big garden jobs , according to my husband, heavy and doubt if I will be able to use it. Will look into smaller lightweight power tools that I can use with ease. Excellent customer s... See more

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Rated 5 out of 5 stars
Verified

Thank you Ryobi for your excellent all round service. My pruning saw was delivered the very next day and I am delighted with it. I can highly recommend Ryobi to anyone looking to purchase a reliable t... See more

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Rated 5 out of 5 stars
Verified

Very pleased with my lawnmower so far, as yet I’ve only used the mulcher that works well and saves emptying the grass box. Being cordless is so much easier than trailing a long lead around. Delivery w... See more

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Rated 5 out of 5 stars
Verified

Been buying a few Ryobi tools over the past few weeks including the batteries even tho 1 fits all. They are sturdy and well made. And heavier than expected. Hubbys xmas is now complete. There are als... See more

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Rated 5 out of 5 stars
Verified

I’m growing to relish the one plus range, I have plenty batteries and plenty tools to use them with! Every birthday, Xmas and Father’s Day a new tool or new tool and battery! A tool for every occasion... See more

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Rated 5 out of 5 stars
Verified

I started buying Ryobi products a few months ago and happy that I did. I have invested in several new Ryobi ONE+ tools and delighted with their performances. I love Ryobi’s one battery fits all syst... See more

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Rated 5 out of 5 stars
Verified

Didnt have to wait long for delivery 2 days the strimmer /lawn mower tool perfect for my small garden no need to drag the big corded mower from the shed anymore can do all with this tool

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Rated 3 out of 5 stars
Verified

Swift attention to send order BUT how realistic is it to lubricate the chain every three minutes? I feel that this should have been mentioned when the chainsaw was described in brochure. Disappointi... See more

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Rated 5 out of 5 stars
Verified

Easy to order items,very fast delivery and the goods are well packed.The quality of the tools are superb.In todays climate its most refreshing to find a company who gives an excellent service and c... See more

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Rated 5 out of 5 stars
Verified

Ease of use of the website to select the item required, quick and simple checkout and fast delivery. Ryobi one+ tools are my go to and with a selection of batteries, they have me covered for garden e... See more

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Rated 5 out of 5 stars
Verified

I really like having a certain tools where the batteries work for such a wide variety of the tools. Also the option at the moment to buy a back-- and get a free tool into great way of starting.

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Rated 5 out of 5 stars
Verified

Saw the TV advert for battery and charger with one tool free and ordered a cordless saw. The staff member, I placed my order with, was very helpful, knowledgeable and efficient. Placing the order to d... See more

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Rated 5 out of 5 stars
Verified

I had been looking to buy a chainsaw to cut down some felled trees at the back of my house. Although this is a small version, it's perfect for the smaller logs I want for my log-burning fire.

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Rated 5 out of 5 stars
Verified

Ryobi tools are great for use around the home and workshop. Very easy to use. Great battery life on the 18v 4 amp. Gives plenty of consistent power and of course the battery is interchangeable with al... See more

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Rated 4 out of 5 stars
Verified

Purchased a number of Ryobi tools over the years and they performed well. My recent purchases although time will tell hopefully as good. The offers and delivery good.

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Rated 5 out of 5 stars
Verified

No charger with my purchase of 18 v car pump and battery so asked why as it was expensive purchase for me at 82 years but you came up trumps by sending me one thanking you very much

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Rated 5 out of 5 stars
Verified

brilliant they gave us a certain date and they deliver earlier which is great my brother and sister love their items wouldn't do without them now

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Rated 5 out of 5 stars
Verified

Absolutely love my ryobi tools. One thing I need to comment on,I ordered extra sand paper for the multi tool and there much smaller than the ones that come with it.disappointed

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Rated 4 out of 5 stars
Verified

I have bought loads of Ryobi tools and usually they are good unfortunately I bought a hedge trimmer and it broke after first use, I sent it back so still waiting for outcome

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Rated 5 out of 5 stars
Verified

Have ordered several times easy ordering. Prompt delivery each time. The 360 degree light seems perfect for what I needed. Haven't used the jigsaw yet but looks well made and a good weight. All othe... See more

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Rated 5 out of 5 stars
Verified

⭐️⭐️⭐️⭐️⭐️ Great quality tools and fast delivery! Really impressed with the Ryobi tools I bought — solid build quality and great performance for the price. Delivery was quick and everything arrived... See more

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Rated 5 out of 5 stars
Verified

Having ordered and received my new long reach Hedge Trimmer, I have used it and am very pleased to add it to my long list of Ryobi tools. It is so much lighter than the older model that I bought som... See more

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Rated 5 out of 5 stars
Verified

Quick efficient service item delivered within 3 days. Item slightly heavier than expected but not a problem still easy to use

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Rated 5 out of 5 stars
Verified

First time buyer for Ryobi and so impressed with the hedge trimmer. Easy to use and perfect weight. Quick delivery. Highly recommended.

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Rated 5 out of 5 stars
Verified

Easy to use website, and ordering process. Suggestions for guidance to make sure you get the right product. Quick dispatch and delivery.

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Rated 4 out of 5 stars
Verified

The hedge cutter is very well made and is excellent low down, however I found the cutting head heavy to use and very tiring when using it to cut the higher branches.

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Rated 5 out of 5 stars
Verified

Ordered one Arrived Next day brilliant service .I did attempt on line but the code on the Daily Telegraph did not work sp I did it on phone, most helpful

Company replied

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Company details

  1. #64 of 92 best companies in Tool shop
  2. #167 of 243 best companies in Home improvement shop
  3. #16 of 20 best companies in Lawn Mower Shop

About Ryobi Tools UK

Written by the company

About Ryobi

Ryobi® is one of the largest and most innovative power tool manufacturers in the world. Dedicated to delivering outstanding performance and reliability within the DIY market, we’ve built an enviable reputation by developing a real knowledge of exactly what people need from their power tools so that they can work more precisely, efficiently and safely. Through developing such a diverse range of tools, we’ve become a complete solutions provider for the home and garden - there’s a Ryobi® for every task and everyone!

Currently you can view Ryobi® tools with leading partners such as Amazon, Argos, B&Q, CBS Power Tools, Halfords and Very.co.uk as well as directly through the RyobiTools.co.uk website.

Our mission

Is to continue to drive cordless innovation through sustainable development. The environment is everyone's concern, and we are no exception. Our commitment is expressed through our cordless programs such as the 18V ONE+™ and the 36V MAX POWER battery systems, which reduce the number of unnecessary batteries and chargers required for each tool (Ryobi® batteries interchange between tools), have significantly less noise and zero harmful emissions especially versus petrol powered equivalents. Beyond strict compliance with current anti-pollution standards in the design of its products, the RYOBI® brand plays a part in respect of the environment by meeting European safety standards, considered as being amongst the strictest in the world, including the WEEE and RoHS directives.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

The tree pruner I received was fine

The tree pruner I received was fine. Never having used anything with a chain before I was unsure how to set it up and use it and the instruction leaflet was hopeless. I got most of my information from YouTube. Please put a comprehensive (Setting up a Pruner for Dummies!) leaflet in with items in future for novices like me.

7 October 2025
Rated 5 out of 5 stars
Verified

Excellent all round

Excellent offer. Bought new battery & drill to replace similar Ryobi one from 10 years ago as the chuck had started to wear and didn't hold as well as it did. New one has much better chuck, so hopefully good again for another 10 years. New battery is good as higher power storage - although ones from 10 years ago are still going strong. All round great kit that lasts well.

7 October 2025
Rated 5 out of 5 stars
Verified

Ordered a number of tools and delighted.

I have ordered a number of tools and all have been delivered very quickly, and work very well. Hedge cutter and extention arm, pruning chain saw, belt sander and drill all in full use. Extra battery great for swapping on big jobs.

23 August 2025

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